Very good

Very good

Tv broken and now toiletries...

Pros: Location

Cons: Room size

*Terrible* customer service, shabby hotel,...

Pros: The only thing that can be recommended about this hotel is the location. It’s very central but also reasonably quiet for such a central location. As two females we felt safe in the neighbourhood walking back at night.

Cons: The woman that checked us in was the rudest person I’ve ever had the misfortune to meet. We walked in, she didn’t say hello and just glared from behind the desk in silence. I explained we were there to check in, and the first words out of her unsmiling mouth were, ‘give me your passport’. Followed by ‘I need your passport’ when in the next 7 seconds no passport was placed in her hands, as I replied ‘excuse me? You want my passport?’ Because I’m from the UK I don’t travel with a passport when travelling in the UK. So she asked if I had a booking reference instead, which i did on my email on my phone. However there’s no Wi-Fi in the hotel, 4G/5G don’t work either as the reception area must be made of lead and concrete. I remarked I couldn’t get access on my phone, and in the next 45 seconds she barked at me multiple times that she needed a booking reference. I then very firmly told her that would need to step out onto the pavement to get enough service on my phone to get her the booking reference. By this point she’d been so rude in the minute and a half we’d been there, that I remarked I’d also be hoping to find a smile outside too. Zero reaction. I came back, gave her the booking reference, she took my phone dead-eyed, tapped on her computer with not a word, gave the phone back and demanded my credit card. When I asked why, she said she was going to put a hold on my card for £200, even though the room was already fully paid for?! Her interpersonal skills were awful and she gave off spiteful hatred with every word she spoke, even though our interaction was only minutes long. She clearly hates her job and having to talk to customers, so I’d suggest she finds something that makes her happy. She is also pure inspiration for a bad review for this hotel. I’d otherwise have overlooked the shabby interior, tiny rooms, carpetless stairs, non-working lift, lights that didn’t work and youth hostel feeling of the place. Well done awful woman, this one’s for you!

Horrific.

Pros: The location.

Cons: A mouse in my first room!!! And blood stained sheets and dead ticks in my second room. Old, tatty decor in the rooms and corridors. (Despite the fancy entrance waiting area).

Friendly staff, clean room and...

Pros: Location - close to where we wanted to visit

Cons: No facilities for breakfast.

Exceptional

Pros: Always brilliant service

Cons: Nothing, stay is always effortless and without issue

Great

Pros: It was a nice classic British house well maintained and the staff was amazing. Bed really comfortable and they kept the bedroom always cleans.

Wouldn’t go back

Pros: Central location

Cons: Very noisy at night Asked for a £200 deposit Had to pay to use a bag storage Room wasn’t as clean as expected tissue on floor

It felt like I was...

Pros: The location. The manager was very helpful.

Cons: The room size felt cramped, no bar facilitates or any facilitates what so ever. Looks great on the outside but inside it feels dated and could do with a revamp

Very disappointing definitely not 3...

Pros: Good location

Cons: Room small, decor poor, no facilities in the hotel, shoddy electrics in room - light switches not working, old radiator not functioning and electric panel heater next to it, towels smelled of bleach, only one lift working

Passable

Friendly staff , comfy room...

Pros: Comfy bed and only a short walk to Leicester Square, Piccadilly etc .

Cons: need some blackout curtains/ blinds in room G3 being a light sleeper i am awake soon as the sun comes through them thin curtains that are up . Also need more milk in the room i kept asking for more.

Very good

Very good

Pleasant

All good.

perfect place to stay

Pros: Great location, comfortable, clean, good value for money considering how central it is

This room will make you...

Pros: Good position

Cons: The room I was in (underground floor) didn’t make sense at all. The door was hard to lock (expect to lose 2/3 min every time) the light is only next to the door, so you have to get up from your bed, the power sockets are on the opposite wall, 2 out of 4 not working so you won’t have your devices next to you. The toilet has a window right next to main door, so not really comfortable if you are there with family or friends if you don’t want to be seen while taking a shower. In the toilet there is no power sockets, and in the room there is no mirror, so is not gonna be easy to make your hear. The wall and the door are so thin you can hear every one conversations from the next rooms. My room was next to the elevator, so in the morning you have the impression the people are inside your room. The bed not really comfortable (is very old). The hair dryer was in the closet. The television on the left side of the wall. If you want to turn off the lights you need to get to the door, but since is underground room with no window, once off, is super dark, so you would use your phone, to get back to your bed, but then you won’t charge it because there are no power sockets. The solution I found is to step in the bathroom to turn on the light, then turn off the main one, then close the toilet door. This room will make you loose a lot of time and wake up early because of the noises

Very good

Pros: Cleanliness amd staff

Cons: No bath plug .tiny room...bad corridors