Good

Pros: Great location

Cons: The room needs refreshing- ceiling is covered with some dark spots, curtains with holes, overall worn out feeling. The sink is installed outside the bathroom, with a very little space around for toiletries. The glass bathroom door is not sound-proof. No shelves for clothes, just a rack with hangers. The hotel looks much better on pictures than in reality.

Very poor

Great location.

Pros: The location is very good. Close to Central Park walking distance to MoMA, natural history museum, and the Met. Close to subway stations. There are a lot of amenities close by. I would recommend the grocers/deli down the street for breakfast - lots of choice there with a good price. The room was large with space to stretch out. We had 4 people staying in one room and everyone had space to spread out their luggage. I wasnt expecting a mini fridge so was quite happy one was in the room. Everything was clean and well maintained. There is a water bottle fill station and they have a cabinet available of things you might need - shower caps, good care kits, plates and cutlery. Front desk staff was helpful. They found us a ride back to the airport that was significantly cheaper than Uber. The front desk is staffed 24/7

Cons: I was suspicious of the check in procedure. They want you to provide a picture of your ID sent to a 3rd party for verification purposes. I understand that they have some sites that are unmanned but I was uncomfortable sending this info. They also charged me a deposit which it didnt say they would do on the booking site and they didnt say during check in. Also the bathroom door doesnt lock.

Minimalist

Pros: great location, clean & efficient but no thrills @ all

Cons: not particularly comfy + hardly any staff available ~ too streamlined & minimalist

Very good

Superb

Pros: Great location, employees are very friendly

Cons: Idk yet

Superb

Pros: Location

I had a nice welcome. The receptionist was very informative and helpful. I liked the hotel very much. A nice welcome an

Pros: Very well located. Welcoming atmosphere. Comfy bed.

Cons: I didnt have a great view. I was right next to an ugly building and a mattress had been dumped below, but I guess I was just unlucky.

Great and I will recommend

Pros: Clean professional staff great location

Ok but probably won't stay again

Pros: Nice lobby, and rooms are pretty good in size. Location is good for proximity to the park. Gym is ok but small and misses some equipment

Cons: A lot of noise. The air con units in the room periodically switch on and make a racket which makes it difficult to sleep. Bedding is average.

Great location; friendly staff; clean, comfy, quiet room

Pros: Staff very friendly; adjacent restaurant (Felice) very good

Cons: Confusion regarding credit card for incidentals -- email never really answered my (email) question. why not assume that credit card used to book the room is the default for incidentals?

Superb

Cons: WiFi is incredibly slow

Concept is great, but the hotel and rooms really need to be updated and did not feel clean

Pros: Room size was good

Cons: I had bed bugs in my bed and the room did not feel fresh or clean at all. I reached out to the help line and they did absolutely nothing.

Not the best NYC has to offer

Pros: This is not your traditional hotel, I believe the business model is to eventually establish slightly upscale self-service hotels e.g., in Japan, to reduce cost and improve operating margins. Don't sweat on online check-in, you will still be required to provide ID and check-in at the hotel reception. Read carefully what services are provided and not provided e.g., daily room housekeeping is not included. Location of the hotel is great but the portion of street outside the hotel is dirty, at least while I was staying there. Hotel is difficult to identify, it is immediately after Felice outdoor dining area. Coffee machine and coffee capsules are provided in room, small refrigerator and basic toiletries. However, no complimentary water bottles. No in-house restaurant, room service or breakfast. You can order from Felice though. The hotel has rustic interior design, which I liked a lot.

Cons: Hotel staff is not courteous at all. Not only the staff but expect guests staying at the hotel to be dry, rude and arrogant. There was couple waiting for elevator to go down on my floor. When I got out of my room and walked to elevators, I said good morning and waited with them for the elevator. When the elevator arrived (empty), I waited for them to enter the elevator first since they were waiting before me (it is called etiquettes), the couple entered and the man immediately started pressing the close door button to leave without me, I noticed while I was entering the elevator and the door while closing hit me. I immediately got out of the elevator and let them leave without me (I am brown, and Muslim so completely understand their emotion and respect them). During most of my stay I mostly didn't get a response whenever I used to greet any hotel staff or guests (but this is not how rest of NYC and USA is like). Don't expect a lot from the hotel staff e.g., possibility of early check-in, assistance with your baggage, calling you a cab etc. Again, the model is to be a self-service hotel. I got a room at around 11:30 p.m. while the check-in time is 4:00 p.m. I left my luggage with the reception staff, and it was mishandled, slightly damaged. Also, ask them to hang your suits.

Great location, clean, updated, friendly staff

Pros: Modern furnishings, new, bright

Cons: Nothing!

Amazing Stay

Pros: I loved everything. From the rooms to the location and ambience. But most importantly, the staff were absolutely fantastic. They were some of the most kind, caring, friendly people I have met in NYC. I had a bit of a rough late night one time with my phone being broken, and the staff was so caring and helped me through it!!! As a solo person traveling to America for the first time, the team truly made my stay so safe and amazing!!! I will definitely be coming back!!!! Thank you again to all you lovely beautiful people at Sonder. Aish

Cons: Nil!

My first search for lodging the next time I stay in New York City.

Pros: Location. Room size, decor, view, cleanliness, staff, safety,room to hold suitcases. Water availability on second floor to fill water jug.

Cons: Nothing

Very poor

My stay was perfect mainly because of the reception staff, Keif and Natasha. They were exceptionally nice and friendly a

Superb

Pros: Location 5min walk from Central Park The room was big enough for our family. Stuff was very kind and helpful