When you stay at Castello City Hotel in Heraklion, you'll be in the historical district, within a 5-minute drive of Heraklion Port and Heraklion Archaeological Museum. This upscale hotel is 4.7 mi (7.6 km) from Palace of Knossos and 0.2 mi (0.3 km) from Venetian Walls.

Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this hotel include babysitting (surcharge) and wedding services.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Heraklion? This hotel has 70 square feet (7 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Enjoy Greek cuisine at The 5th floor, a restaurant which features a bar/lounge and an ocean view. You can also stay in and take advantage of the room service (during limited hours). Meet other guests and eat at the complimentary reception.

Make yourself at home in one of the 68 guestrooms featuring refrigerators. Your room comes with a memory foam bed. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

If you are thinking of bringing your pet and want to know if pets are allowed at Castello City Hotel, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Castello City Hotel are listed below.

Pets not allowed

• Property follows sanitization practices of COVID-19 Guidelines (WHO)
• Professional property host/manager
• Guests must provide proof of COVID-19 vaccination
• Negative COVID-19 test result must have been issued within a specific period before check-in: 48 hours
• Temperature checks are available to guests
• Minimum age for negative COVID-19 test result requirement: 17
• Guest accommodation is sealed after cleaning
• Social distancing measures are in place
• Staff temperature checks are conducted regularly
• Negative COVID-19 test result must be of specific type(s): Antigen
• Guests are provided with free hand sanitizer
• Property is cleaned with disinfectant
• COVID-19 vaccine must have been received a minimum number of days before check-in: 30
• Cashless transactions are available
• Property follows regional sanitization guidelines Health First (Greece)
• Staff wears personal protective equipment
• Food service has been amended for enhanced safety
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Masks are available to guests
• Minimum age for proof of COVID-19 vaccination requirement: 17
• Electrostatic spray is used for disinfection
• Contactless check-in is available
• Protective clothing is available to guests
• Essential workers only - NO
• Gloves are available to guests
• Property does not offer onsite COVID-19 testing
• Masks are compulsory at the property
• Contactless check-out is available
• Property confirms they are implementing guest safety measures
• Contactless food service / room service is available
• Individually-wrapped food options are available
• Property confirms they are implementing enhanced cleaning measures
• Individually-wrapped food options are available for dinner
• Individually-wrapped food options are available through room service
• Reservation might be required for some facilities onsite
• Individually-wrapped food options are available for breakfast
• Individually-wrapped food options are available for lunch
• Guests must provide health documentation
• Guests must provide a negative COVID-19 test result
• Commonly-touched surfaces are cleaned with disinfectant