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RESERVATIONS

DoubleTree by Hilton Stoke on Trent

Etruria Hall Festival Way, Stoke-on-Trent, England, ST1 5BQ
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DoubleTree by Hilton Stoke on Trent

Etruria Hall Festival Way, Stoke-on-Trent, England, ST1 5BQ
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Stoke-on-Trent
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  • Junior Suite, 1 King Bed
    Junior Suite, 1 King Bed
    Junior Suite, 1 King Bed
    Junior Suite, 1 King Bed
    Junior Suite, 1 King Bed

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    Junior Suite, 1 King Bed

    1 King Bed, 100 sq feet
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    Room Highlights

    Layout of Junior Suite, 1 King Bed - Bedroom
    Internet - Free WiFi
    In Room Entertainment - LCD television with digital channels
    Food and Beverages - Coffee/tea maker, electric kettle, and 24-hour room service
    Bed Type and Features - Bed sheets
    Restrooms & Showers - Private bathroom, bathtub or shower, bathrobes, and free toiletries
    Extra Features - Safe, iron/ironing board, and laptop workspace
    Pleasure - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
    Need to Know - Housekeeping on request
    Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • Alarm clock
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Cable/satellite TV service
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Desk
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Electric kettle
    • Hair dryer
    • Heating
    • Housekeeping - by request
    • Housekeeping (Daily)
    • In room safe
    • Internet access (complimentary)
    • Iron - ironing board
    • Laptop friendly workstation
    • LED light bulbs
    • Non Smoking
    • Phone
    • Room Linens provided
    • Room-service
    • Shower only
    • Shower Or Bathtub
    • TV
    • TV - Digital Service
    • TV - LCD
    • TV size measurement: inch
    • Wireless internet access
  • Room, 1 King Bed with Sofa bed
    Room, 1 King Bed with Sofa bed
    Room, 1 King Bed with Sofa bed
    Room, 1 King Bed with Sofa bed
    Room, 1 King Bed with Sofa bed

    0/0

    Room, 1 King Bed with Sofa bed

    1 King Bed and 1 Double Sofa Bed, 100 sq feet
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    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - LCD television with digital channels
    Food and Beverages - Coffee/tea maker, electric kettle, and 24-hour room service
    Bed Type and Features - Bed sheets
    Restrooms & Showers - Private bathroom, bathtub or shower, bathrobes, and free toiletries
    Extra Features - Sofa bed, safe, and iron/ironing board
    Pleasure - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
    Need to Know - Housekeeping on request
    Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • Alarm clock
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Cable/satellite TV service
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Desk
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Electric kettle
    • Hair dryer
    • Heating
    • Housekeeping - by request
    • Housekeeping (Daily)
    • In room safe
    • Internet access (complimentary)
    • Iron - ironing board
    • Laptop friendly workstation
    • LED light bulbs
    • Non Smoking
    • Phone
    • Room Linens provided
    • Room-service
    • Shower only
    • Shower Or Bathtub
    • Sofa-bed
    • TV
    • TV - Digital Service
    • TV - LCD
    • TV size measurement: inch
    • Wireless internet access
  • Room, 1 King Bed, Accessible
    Room, 1 King Bed, Accessible
    Room, 1 King Bed, Accessible
    Room, 1 King Bed, Accessible
    Room, 1 King Bed, Accessible

    0/0

    Room, 1 King Bed, Accessible

    1 King Bed, 100 sq feet
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    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - LCD television with digital channels
    Food and Beverages - Coffee/tea maker, electric kettle, and 24-hour room service
    Bed Type and Features - Bed sheets
    Restrooms & Showers - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
    Extra Features - Safe, iron/ironing board, and laptop workspace
    Pleasure - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
    Need to Know - Housekeeping on request
    Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • Alarm clock
    • Bath Towels Provided
    • Bathroom (Private)
    • Cable/satellite TV service
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Desk
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Electric kettle
    • Hair dryer
    • Heating
    • Housekeeping - by request
    • Housekeeping (Daily)
    • In room safe
    • Internet access (complimentary)
    • Iron - ironing board
    • Laptop friendly workstation
    • LED light bulbs
    • Non Smoking
    • Phone
    • Room Linens provided
    • Room-service
    • Shower only
    • Shower Or Bathtub
    • TV
    • TV - Digital Service
    • TV - LCD
    • TV size measurement: inch
    • Wireless internet access
  • Deluxe Room, 1 King Bed
    Deluxe Room, 1 King Bed
    Deluxe Room, 1 King Bed
    Deluxe Room, 1 King Bed
    Deluxe Room, 1 King Bed

    0/0

    Deluxe Room, 1 King Bed

    1 King Bed, 100 sq feet
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    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - LCD television with digital channels
    Food and Beverages - Coffee/tea maker, electric kettle, and 24-hour room service
    Bed Type and Features - Bed sheets
    Restrooms & Showers - Private bathroom, bathtub or shower, bathrobes, and free toiletries
    Extra Features - Safe, iron/ironing board, and laptop workspace
    Pleasure - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
    Need to Know - Housekeeping on request
    Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • Alarm clock
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Cable/satellite TV service
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Desk
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Electric kettle
    • Hair dryer
    • Heating
    • Housekeeping - by request
    • Housekeeping (Daily)
    • In room safe
    • Internet access (complimentary)
    • Iron - ironing board
    • Laptop friendly workstation
    • LED light bulbs
    • Non Smoking
    • Phone
    • Room Linens provided
    • Room-service
    • Shower only
    • Shower Or Bathtub
    • TV
    • TV - Digital Service
    • TV - LCD
    • TV size measurement: inch
    • Wireless internet access
  • Family Room, 1 King Bed with Sofa bed
    Family Room, 1 King Bed with Sofa bed
    Family Room, 1 King Bed with Sofa bed
    Family Room, 1 King Bed with Sofa bed
    Family Room, 1 King Bed with Sofa bed

    0/0

    Family Room, 1 King Bed with Sofa bed

    1 King Bed and 1 Double Sofa Bed, 100 sq feet
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    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - LCD television with digital channels
    Food and Beverages - Coffee/tea maker, electric kettle, and 24-hour room service
    Bed Type and Features - Bed sheets
    Restrooms & Showers - Private bathroom, bathtub or shower, bathrobes, and free toiletries
    Extra Features - Safe, iron/ironing board, and laptop workspace
    Pleasure - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
    Need to Know - Housekeeping on request
    Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • Alarm clock
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Cable/satellite TV service
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Desk
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Electric kettle
    • Hair dryer
    • Heating
    • Housekeeping - by request
    • Housekeeping (Daily)
    • In room safe
    • Internet access (complimentary)
    • Iron - ironing board
    • Laptop friendly workstation
    • LED light bulbs
    • Non Smoking
    • Phone
    • Room Linens provided
    • Room-service
    • Shower only
    • Shower Or Bathtub
    • TV
    • TV - Digital Service
    • TV - LCD
    • TV size measurement: inch
    • Wireless internet access
  • Room, 1 King Bed
    Room, 1 King Bed
    Room, 1 King Bed
    Room, 1 King Bed
    Room, 1 King Bed

    0/0

    Room, 1 King Bed

    1 King Bed, 100 sq feet
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    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - LCD television with digital channels
    Food and Beverages - Coffee/tea maker, electric kettle, and 24-hour room service
    Bed Type and Features - Bed sheets
    Restrooms & Showers - Private bathroom, bathtub or shower, bathrobes, and free toiletries
    Extra Features - Safe, iron/ironing board, and laptop workspace
    Pleasure - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
    Need to Know - Housekeeping on request
    Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • Alarm clock
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Cable/satellite TV service
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Desk
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Electric kettle
    • Hair dryer
    • Heating
    • Housekeeping - by request
    • Housekeeping (Daily)
    • In room safe
    • Internet access (complimentary)
    • Iron - ironing board
    • Laptop friendly workstation
    • LED light bulbs
    • Non Smoking
    • Phone
    • Room Linens provided
    • Room-service
    • Shower only
    • Shower Or Bathtub
    • TV
    • TV - Digital Service
    • TV - LCD
    • TV size measurement: inch
    • Wireless internet access
  • Room, 2 Queen Beds
    Room, 2 Queen Beds
    Room, 2 Queen Beds
    Room, 2 Queen Beds
    Room, 2 Queen Beds

    0/0

    Room, 2 Queen Beds

    2 Queen Beds, 100 sq feet
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    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - LCD television with digital channels
    Food and Beverages - Coffee/tea maker, electric kettle, and 24-hour room service
    Bed Type and Features - Bed sheets
    Restrooms & Showers - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
    Extra Features - Safe, iron/ironing board, and laptop workspace
    Pleasure - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
    Need to Know - Housekeeping on request
    Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • Alarm clock
    • Bath Towels Provided
    • Bathroom (Private)
    • Cable/satellite TV service
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Desk
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Electric kettle
    • Hair dryer
    • Heating
    • Housekeeping - by request
    • Housekeeping (Daily)
    • In room safe
    • Internet access (complimentary)
    • Iron - ironing board
    • Laptop friendly workstation
    • LED light bulbs
    • Non Smoking
    • Phone
    • Room Linens provided
    • Room-service
    • Shower only
    • Shower Or Bathtub
    • TV
    • TV - Digital Service
    • TV - LCD
    • TV size measurement: inch
    • Wireless internet access
  • Deluxe Room, 1 Queen Bed with Sofa bed
    Deluxe Room, 1 Queen Bed with Sofa bed
    Deluxe Room, 1 Queen Bed with Sofa bed
    Deluxe Room, 1 Queen Bed with Sofa bed
    Deluxe Room, 1 Queen Bed with Sofa bed

    0/0

    Deluxe Room, 1 Queen Bed with Sofa bed

    1 Queen Bed and 1 Twin Sofa Bed, 100 sq feet
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    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - LCD television with digital channels
    Food and Beverages - Coffee/tea maker, electric kettle, and 24-hour room service
    Bed Type and Features - Bed sheets
    Restrooms & Showers - Private bathroom, bathtub or shower, bathrobes, and free toiletries
    Extra Features - Safe, iron/ironing board, and laptop workspace
    Pleasure - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
    Need to Know - Housekeeping on request
    Non-Smoking

    Amenities and Features

    • 24 hours Room service
    • Alarm clock
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Cable/satellite TV service
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Desk
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Electric kettle
    • Hair dryer
    • Heating
    • Housekeeping - by request
    • Housekeeping (Daily)
    • In room safe
    • Internet access (complimentary)
    • Iron - ironing board
    • Laptop friendly workstation
    • LED light bulbs
    • Non Smoking
    • Phone
    • Room Linens provided
    • Room-service
    • Shower only
    • Shower Or Bathtub
    • TV
    • TV - Digital Service
    • TV - LCD
    • TV size measurement: inch
    • Wireless internet access

ABOUT THE HOTEL

About DoubleTree by Hilton Stoke on Trent Hotel

Hotel Location & Nearby Attractions

With a stay at DoubleTree by Hilton Stoke on Trent in Stoke-on-Trent, you'll be within a 10-minute drive of Trentham Gardens and Waterworld. This upscale hotel is 14 mi (22.5 km) from Peak District National Park and 0.9 mi (1.4 km) from The Potteries Museum and Art Gallery.

Popular Hotel Amenities and Features

Enjoy recreational amenities such as an indoor pool and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Business, Other Amenities

Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

Restaurants, Bars, Lounge & Dining options

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:30 AM to 11:00 AM for a fee.

Hotel Accommodations and Guest Rooms

Stay in one of 147 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pet Policy for DoubleTree by Hilton Stoke on Trent
If you are thinking of bringing your pet and want to know if pets are allowed at DoubleTree by Hilton Stoke on Trent, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of DoubleTree by Hilton Stoke on Trent are listed below.

Pets not allowed

Service animals are exempt from fees/restrictions

Service animals are allowed

Additional Hotel Details
  • Professional property host/manager
  • LGBTQ friendly
  • Property confirms they are implementing guest safety measures
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Property is cleaned with disinfectant
  • Essential workers only - NO
  • Commonly-touched surfaces are cleaned with disinfectant

HOTEL LOCATION

Nearest airport and around DoubleTree by Hilton Stoke on Trent
- Stoke-on-Trent, England Hotel

Distances are displayed to the nearest 0.1 mile and kilometer.

Waterworld - 0.2 km / 0.1 mi
The Potteries Museum and Art Gallery - 1.4 km / 0.9 mi
Potteries Shopping Centre - 1.5 km / 0.9 mi
Regent Theatre - 1.5 km / 1 mi
Victoria Hall - 1.7 km / 1.1 mi
Hanley Park - 1.9 km / 1.2 mi
Cariba Creek - 2.1 km / 1.3 mi
Moorcroft Heritage Visitor Centre - 2.3 km / 1.4 mi
New Vic Theatre - 2.4 km / 1.5 mi
Northwood Stadium - 2.6 km / 1.6 mi
Staffordshire University - 2.7 km / 1.7 mi
Stoke-on-Trent Repertory Theatre - 2.7 km / 1.7 mi
Burslem Park - 3 km / 1.8 mi
Vale Park - 3.1 km / 1.9 mi
Stoke Minster - 3.2 km / 2 mi

The nearest airports are:
Manchester Airport (MAN) - 58.5 km / 36.3 mi
Birmingham Airport (BHX) - 92.7 km / 57.6 mi

Group hotel rates (9+ROOMS)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.
We have lowest special group rates and discounts for any type or group size.
GROUP RATES (9+ ROOMS)

TRAVELER SENTIMENTS

About DoubleTree by Hilton Stoke on Trent Hotel

Does this property have a swimming pool?
Yes, DoubleTree by Hilton Stoke on Trent has a hotel pool.
What is the check-in policy?
The checking times for DoubleTree by Hilton Stoke on Trent are between 3:00 PM and anytime. The minimum age to check-in is 18.
What is the check-out time?
This DoubleTree by Hilton Stoke on Trent's check-out time is 11:00 AM.
What brand is DoubleTree by Hilton Stoke on Trent?
DoubleTree by Hilton Stoke on Trent is a part of Best Western Plus Hotels.
What is the street address for DoubleTree by Hilton Stoke on Trent?
The address for DoubleTree by Hilton Stoke on Trent is Etruria Hall Festival Way, Stoke-on-Trent, England ST1 5BQ
What is the price for tonight?
Based on recent averages, the price for tonight can start at 89.
What is the nightly room rate for this weekend?
Based on recent averages, the room rate for this weekend can be as low as 89 per night.
How many guest rooms are at DoubleTree by Hilton Stoke on Trent?
The DoubleTree by Hilton Stoke on Trent has a total of 147 guest rooms.
How many floors does the DoubleTree by Hilton Stoke on Trent have?
This Stoke-on-Trent hotel has 4 floors.
What is the hotel theme?
Travelers find this hotel Good for Business Travelers.
Recommended landmarks, attractions or things to do around DOUBLETREE BY HILTON STOKE ON TRENT?
DOUBLETREE BY HILTON STOKE ON TRENT is within minutes from Waterworld - 0.2 km / 0.1 mi , The Potteries Museum and Art Gallery - 1.4 km / 0.9 mi and Potteries Shopping Centre - 1.5 km / 0.9 mi

ADDITIONAL HOTEL REVIEWS

DoubleTree by Hilton Stoke on Trent Reviews Summary

  • Hotel review by Jen

    Jen

    Very Good

    Very good

  • Hotel review by Nick

    Nick

    Very Good

    Very good

  • Hotel review by Emmett

    Emmett

    Exceptional

    Excellent, everything we needed under...

    Pros: Very clean and staff were excellent
    Cons: Nothing

  • Hotel review by Ciara

    Ciara

    Good

    Good

    Pros: Tidy property, great gym
    Cons: Lovely stay, however room service was delayed by over at 1.5 hours (seemed like they’d forgotten my order). Lovely stay though!

  • Hotel review by Jordan

    Jordan

    Very Good

    Nice

    Pros: The room, the staff
    Cons: The breakfast was terrible, nothing was out at the same time, had to wait 10mins between each item to come out

  • Hotel review by Terri

    Terri

    Good

    The stay was good there...

    Pros: The hotel was nice. It’s decor was nice
    Cons: The service in the restaurant in the evening was poor. We had to wait ages for our drinks order. The dessert was wrong when it arrived. The pool was very small and very busy.

  • Hotel review by George

    George

    Exceptional

    Perfect hotel and after all...

    Pros: Everything! Perfect room ( king size family room ), king size bed plus 2 double sofa beds,bath with shower, additional walk-in shower, very good breakfast & dinner, excellent staff, not far from Alton towers, try and ask for room 337
    Cons: N/A

  • Hotel review by Gillin

    Gillin

    Very Good

    Very good

    Pros: The location, cookies on arrival and nice room.
    Cons: Trying to contact them to make a reservation for the pool. When I tried emailing and calling as stated in the reservation message but couldn't reach anyone, I had to instead contact them via Booking.com messaging.

  • Hotel review by Marlaina

    Marlaina

    Exceptional

    Exceptional

  • Hotel review by Jane

    Jane

    Exceptional

    Lovely break

    Pros: Clean, friendly with good local amenities

  • Hotel review by Maureen

    Maureen

    Wonderful

    Superb

  • Hotel review by Ennie

    Ennie

    Very Good

    I will definitively recommend if...

    Pros: The main queen bed was comfortable but the sofa bed was uncomfortable as I stay with my 3 children, Two teenagers who slept on the sofa bed. The springs in the sofa bed could be felt. Maybe they could improve the quality of the sofa beds a bit. I booed the hotel for the weekend as going went to Alton towers but I think 40min drive back and forth between Alton and hotel its a bit too much on a long day. Otherwise it is a great location.
    Cons: The rooms were clean, very quite although a bit cooler but we asked for extra duvet which were provided. I guess it is a matter of setting the air conditioner in the room to the best preferred temperature. The distance between the hotel and Alton tower...a bit far than expected.

  • Hotel review by Mairi

    Mairi

    Very Good

    Very good

  • Hotel review by Josh

    Josh

    Fair

    Wouldn’t go back.

    Pros: The location was a good distant to where we were visiting. It was clean in general, but parts of the room were quite dusty, such as the phone and sides in the bathroom.
    Cons: It was my daughter’s birthday and upon checking in we were told that breakfast wasn’t paid for on our booking, although we specifically picked that option so we could leave early in the morning. We had to pay extra for the breakfast unexpectedly. The breakfast wasn’t that good and my other daughter couldn’t eat most of it due to intolerances and there wasn’t even any fresh fruit options, just a banana and a bowl of fruit salad out of a tin so she didn’t eat a suitable breakfast.

  • Hotel review by Michelle

    Michelle

    Very Good

    Very good

    Pros: The hotel was in,an excellent location ocatuon for my needs. The hotel was clean and tidy, and the staff was professional friendly and smart . Our room was an excellent size. Overall and excellent place to stay.
    Cons: The room was unbearably hot with air con and windows open we couldn't get the temperature below 23° c . The bar had no choice with draught cider. The breakfast was nice but overpriced. There are a couple of restaurants within a mile that offer breakfast at a lot lower rate. The cost is costing the hotel business as we went out to eat.

  • Hotel review by Rukshala

    Rukshala

    Wonderful

    Superb

  • Hotel review by John

    John

    Very Poor

    What can I say

    Pros: The hotel overhall was OK apart from the room being so cold at night that after reporting it twice They fetched an electric heater that didn't really make a difference After telling us there has been problems with the heating in the hotel But didn't let us know on arrival or prior to our stay as we could of made alternative arrangements
    Cons: The heating was just the beginning the main Problem was the police having to attend some disruptive guest on the same floors 2 rooms away Who was making such a commotion that not only did they have my kids awake during the night Scared because they thought people was fighting outside our room Kids could not get back to sleep and we had alton towers booked the next day witch we was so late for because we was so tired So overall now we did not enjoy our stay not at the least spoiled our easter weekend Did not expect this at this standard of hotel at £169 A night So to have been so negative no problem with the staff who was polite and helpful and trying To help with the heating and the service in the bar and restraunt was great

  • Hotel review by Vaibhav

    Vaibhav

    Very Good

    Great hotel at excellent location.

    Pros: Facilities and location.
    Cons: Parking charges. Less vegetarian options in breakfast. No drinking water facility in room or even in common area. Every time need to visit gym to refill drinking water.

  • Hotel review by George

    George

    Pleasant

    Hotel itself is fine but...

    Pros: We got a good reception when we arrived. The room was clean but too hot.
    Cons: We had booked a meal at restaurant for 7.30. We arrived on time and allocated a table but it took staff about 15 mins to come and take an order. Then I had to go and chase up where the drinks had gone a further 15 mins later. The staff in the restaurant were not very welcoming. If we ever went back wouldn’t go to the restaurant.

  • Hotel review by Moninder

    Moninder

    Exceptional

    Exceptional