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RESERVATIONS

The Marshall Suites

350 NE High School Road, Bainbridge Island, Washington, 98110
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The Marshall Suites

350 NE High School Road, Bainbridge Island, Washington, 98110
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Bainbridge Island
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  • Deluxe Double Room
    Deluxe Double Room

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    Deluxe Double Room

    2 Queen Beds, Individually decorated room
    FreeBreakfast Free Breakfast
    FreeParking Free Parking
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    Room Highlights

    Layout of Deluxe Double Room - Separate sitting area
    Internet - Free WiFi
    In Room Entertainment - Cable channels
    Food and Beverages - Kitchenette with microwave and paper towels
    Bed Type and Features - Pillowtop bed and bed sheets
    Restrooms & Showers - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
    Extra Features - Free long-distance calls, safe, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
    Pleasure - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
    Accessibility - Visual fire alarm
    Eco-friendly - LED light bulbs
    Need to Know - Housekeeping on request
    Non-Smoking

    Amenities and Features

    • AC / In-room climate control
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Closet/Wardrobe
    • Complimentary local calls
    • Complimentary long-distance calls
    • Complimentary toiletries
    • Complimentary Wifi
    • Cribs/infant beds - Extra Charge
    • Desk
    • Desk chair
    • Grab-bar near toilet
    • Hair dryer
    • Heating - In-room climate control
    • High-speed internet access
    • Housekeeping - by request
    • In room safe
    • Individually decorated
    • Individually furnished
    • Iron - ironing board
    • Kitchenette
    • Laptop friendly workstation
    • LED light bulbs
    • Lever door handles
    • Microwave
    • Mini fridge
    • Non Smoking
    • Paper towels
    • Phone
    • Pillow-top mattress
    • Rainfall showerhead
    • Rollaway/extra beds - Extra Charge
    • Room Linens provided
    • Shower-tub combination
    • Sitting area (Separate)
    • Slippers
    • Smooth flooring in room
    • Thin carpet in room
    • Toilet grab bar height (centimeters) - 74
    • Toilet grab bar height (inches) - 29
    • TV
    • TV - Cable Service
    • TV - Closed captioned
    • Visual fire alarm
    • Wireless internet access
  • Deluxe Studio Suite
    Deluxe Studio Suite
    Deluxe Studio Suite

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    Deluxe Studio Suite

    1 Queen Bed, 385 sq feet
    FreeBreakfast Free Breakfast
    FreeParking Free Parking
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    Room Highlights

    Layout of Deluxe Studio Suite - Separate sitting area
    Internet - Free WiFi
    In Room Entertainment - Cable channels
    Food and Beverages - Kitchenette with microwave and paper towels
    Bed Type and Features - Pillowtop bed and bed sheets
    Restrooms & Showers - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
    Extra Features - Free long-distance calls, safe, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
    Pleasure - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
    Accessibility - Visual fire alarm
    Eco-friendly - LED light bulbs
    Need to Know - Housekeeping on request
    Non-Smoking

    Amenities and Features

    • AC / In-room climate control
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Closet/Wardrobe
    • Complimentary cribs/infant beds
    • Complimentary local calls
    • Complimentary long-distance calls
    • Complimentary toiletries
    • Complimentary Wifi
    • Desk
    • Desk chair
    • Grab-bar near toilet
    • Hair dryer
    • Heating - In-room climate control
    • High-speed internet access
    • Housekeeping - by request
    • In room safe
    • Individually decorated
    • Individually furnished
    • Iron - ironing board
    • Kitchenette
    • Laptop friendly workstation
    • LED light bulbs
    • Lever door handles
    • Microwave
    • Mini fridge
    • Non Smoking
    • Paper towels
    • Phone
    • Pillow-top mattress
    • Rainfall showerhead
    • Rollaway/extra beds - Extra Charge
    • Room Linens provided
    • Shower-tub combination
    • Sitting area (Separate)
    • Slippers
    • Smooth flooring in room
    • Thin carpet in room
    • Toilet grab bar height (centimeters) - 74
    • Toilet grab bar height (inches) - 29
    • TV
    • TV - Cable Service
    • TV - Closed captioned
    • Visual fire alarm
    • Wireless internet access
  • Standard Suite, 1 Queen Bed
    Standard Suite, 1 Queen Bed
    Standard Suite, 1 Queen Bed
    Standard Suite, 1 Queen Bed
    Standard Suite, 1 Queen Bed

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    Standard Suite, 1 Queen Bed

    1 Queen Bed, 381 sq feet
    FreeBreakfast Free Breakfast
    FreeParking Free Parking
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    Room Highlights

    Layout of Standard Suite, 1 Queen Bed - Bedroom, living room, and sitting area
    Internet - Free WiFi
    In Room Entertainment - Cable channels
    Food and Beverages - Kitchenette with microwave and paper towels
    Bed Type and Features - Pillowtop bed and bed sheets
    Restrooms & Showers - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
    Extra Features - Free long-distance calls, safe, and iron/ironing board; rollaway/extra beds available on request
    Pleasure - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
    Accessibility - Visual fire alarm
    Eco-friendly - LED light bulbs
    Need to Know - Housekeeping on request
    Non-Smoking, pet friendly

    Amenities and Features

    • AC / In-room climate control
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Closet/Wardrobe
    • Complimentary local calls
    • Complimentary long-distance calls
    • Complimentary toiletries
    • Complimentary Wifi
    • Desk
    • Desk chair
    • Grab-bar near toilet
    • Hair dryer
    • Heating - In-room climate control
    • High-speed internet access
    • Housekeeping - by request
    • In room safe
    • Individually decorated
    • Individually furnished
    • Iron - ironing board
    • Kitchenette
    • Laptop friendly workstation
    • LED light bulbs
    • Lever door handles
    • Microwave
    • Mini fridge
    • Non Smoking
    • Paper towels
    • Pet-friendly room
    • Phone
    • Pillow-top mattress
    • Rainfall showerhead
    • Rollaway/extra beds - Extra Charge
    • Room Linens provided
    • Shower-tub combination
    • Sitting area (Separate)
    • Slippers
    • Smooth flooring in room
    • Thin carpet in room
    • Toilet grab bar height (centimeters) - 74
    • Toilet grab bar height (inches) - 29
    • TV
    • TV - Cable Service
    • TV - Closed captioned
    • Visual fire alarm
    • Wireless internet access
  • Standard Suite, 1 King Bed with Sofa bed
    Standard Suite, 1 King Bed with Sofa bed
    Standard Suite, 1 King Bed with Sofa bed
    Standard Suite, 1 King Bed with Sofa bed
    Standard Suite, 1 King Bed with Sofa bed

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    Standard Suite, 1 King Bed with Sofa bed

    1 King Bed and 1 Twin Sofa Bed, 381 sq feet
    FreeBreakfast Free Breakfast
    FreeParking Free Parking
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    Room Highlights

    Layout of Standard Suite, 1 King Bed with Sofa bed - Bedroom, living room, and sitting area
    Internet - Free WiFi
    In Room Entertainment - Cable channels
    Food and Beverages - Kitchenette with microwave and paper towels
    Bed Type and Features - Pillowtop bed and bed sheets
    Restrooms & Showers - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
    Extra Features - Free long-distance calls, desk, and safe; rollaway/extra beds available on request
    Pleasure - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
    Accessibility - Visual fire alarm
    Eco-friendly - LED light bulbs
    Need to Know - Housekeeping on request
    Non-Smoking, pet friendly

    Amenities and Features

    • AC / In-room climate control
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Closet/Wardrobe
    • Complimentary local calls
    • Complimentary long-distance calls
    • Complimentary toiletries
    • Complimentary Wifi
    • Desk
    • Desk chair
    • Grab-bar near toilet
    • Hair dryer
    • Heating - In-room climate control
    • High-speed internet access
    • Housekeeping - by request
    • In room safe
    • Individually decorated
    • Individually furnished
    • Iron - ironing board
    • Kitchenette
    • Laptop friendly workstation
    • LED light bulbs
    • Lever door handles
    • Microwave
    • Mini fridge
    • Non Smoking
    • Paper towels
    • Pet-friendly room
    • Phone
    • Pillow-top mattress
    • Rainfall showerhead
    • Rollaway/extra beds - Extra Charge
    • Room Linens provided
    • Shower-tub combination
    • Sitting area (Separate)
    • Slippers
    • Smooth flooring in room
    • Thin carpet in room
    • Toilet grab bar height (centimeters) - 74
    • Toilet grab bar height (inches) - 29
    • TV
    • TV - Cable Service
    • TV - Closed captioned
    • Visual fire alarm
    • Wireless internet access
  • Standard Double Room
    Standard Double Room
    Standard Double Room
    Standard Double Room
    Standard Double Room

    0/0

    Standard Double Room

    2 Queen Beds, Individually decorated room
    FreeBreakfast Free Breakfast
    FreeParking Free Parking
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    Check savings and offers

    Room Highlights

    Layout of Standard Double Room - Separate sitting area
    Internet - Free WiFi
    In Room Entertainment - Cable channels
    Food and Beverages - Kitchenette with microwave and paper towels
    Bed Type and Features - Pillowtop bed and bed sheets
    Restrooms & Showers - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
    Extra Features - Free long-distance calls, safe, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
    Pleasure - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
    Accessibility - Visual fire alarm
    Eco-friendly - LED light bulbs
    Need to Know - Housekeeping on request
    Non-Smoking

    Amenities and Features

    • AC / In-room climate control
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Closet/Wardrobe
    • Complimentary cribs/infant beds
    • Complimentary local calls
    • Complimentary long-distance calls
    • Complimentary toiletries
    • Complimentary Wifi
    • Desk
    • Desk chair
    • Grab-bar near toilet
    • Hair dryer
    • Heating - In-room climate control
    • High-speed internet access
    • Housekeeping - by request
    • In room safe
    • Individually decorated
    • Individually furnished
    • Iron - ironing board
    • Kitchenette
    • Laptop friendly workstation
    • LED light bulbs
    • Lever door handles
    • Microwave
    • Mini fridge
    • Non Smoking
    • Paper towels
    • Phone
    • Pillow-top mattress
    • Rainfall showerhead
    • Rollaway/extra beds - Extra Charge
    • Room Linens provided
    • Shower-tub combination
    • Sitting area (Separate)
    • Slippers
    • Smooth flooring in room
    • Thin carpet in room
    • Toilet grab bar height (centimeters) - 74
    • Toilet grab bar height (inches) - 29
    • TV
    • TV - Cable Service
    • TV - Closed captioned
    • Visual fire alarm
    • Wireless internet access
  • Deluxe Single Room
    Deluxe Single Room
    Deluxe Single Room

    0/0

    Deluxe Single Room

    1 King Bed, Individually decorated room
    FreeBreakfast Free Breakfast
    FreeParking Free Parking
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    Room Highlights

    Layout of Deluxe Single Room - Separate sitting area
    Internet - Free WiFi
    In Room Entertainment - Cable channels
    Food and Beverages - Kitchenette with microwave and paper towels
    Bed Type and Features - Pillowtop bed and bed sheets
    Restrooms & Showers - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
    Extra Features - Free long-distance calls, safe, and iron/ironing board
    Pleasure - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
    Accessibility - Visual fire alarm
    Eco-friendly - LED light bulbs
    Need to Know - Housekeeping on request
    Non-Smoking

    Amenities and Features

    • AC / In-room climate control
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Closet/Wardrobe
    • Complimentary local calls
    • Complimentary long-distance calls
    • Complimentary toiletries
    • Complimentary Wifi
    • Desk
    • Desk chair
    • Grab-bar near toilet
    • Hair dryer
    • Heating - In-room climate control
    • High-speed internet access
    • Housekeeping - by request
    • In room safe
    • Individually decorated
    • Individually furnished
    • Iron - ironing board
    • Kitchenette
    • Laptop friendly workstation
    • LED light bulbs
    • Lever door handles
    • Microwave
    • Mini fridge
    • Non Smoking
    • Paper towels
    • Phone
    • Pillow-top mattress
    • Rainfall showerhead
    • Room Linens provided
    • Shower-tub combination
    • Sitting area (Separate)
    • Slippers
    • Smooth flooring in room
    • Thin carpet in room
    • Toilet grab bar height (centimeters) - 74
    • Toilet grab bar height (inches) - 29
    • TV
    • TV - Cable Service
    • TV - Closed captioned
    • Visual fire alarm
    • Wireless internet access

ABOUT THE HOTEL

About The Marshall Suites Hotel

Hotel Location & Nearby Attractions

Located in Bainbridge Island, The Marshall Suites is connected to a shopping center, within a 15-minute drive of Bainbridge Island Japanese American Exclusion Memorial and Bloedel Reserve. This hotel is 10.2 mi (16.5 km) from Seattle Great Wheel and 10.4 mi (16.7 km) from Lumen Field.

Popular Hotel Amenities and Features

Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area. Additional amenities at this hotel include a picnic area and a vending machine.

Business, Other Amenities

Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Free self parking is available onsite.

Restaurants, Bars, Lounge & Dining options

Stop by the hotel's restaurant, Starbucks (Near Hotel), for dinner or brunch, or grab snacks at the coffee shop/cafe. A complimentary on-the-go breakfast is served daily from 6:30 AM to 9:30 AM.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 50 individually decorated guestrooms, featuring kitchenettes. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and desks, as well as phones with free local calls.
Pet Policy for The Marshall Suites
If you are thinking of bringing your pet and want to know if pets are allowed at The Marshall Suites, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of The Marshall Suites are listed below.

Pets allowed

Only dogs are allowed

Service animals are exempt from fees/restrictions

Pets cannot be left unattended

Service animals are allowed

Pet max weight (per pet) in kg is 36

Pet max weight (per pet) in lb is 80

Maximum number of pets per room 2

Additional Hotel Details
  • Professional property host/manager
  • Contactless check-out is available
  • Shield between guests and staff in main contact areas
  • LGBTQ friendly
  • Property confirms they are implementing guest safety measures
  • Temperature checks are available to guests
  • Individually-wrapped food options are available
  • Social distancing measures are in place
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Individually-wrapped food options are available for breakfast
  • Masks are available to guests
  • Electrostatic spray is used for disinfection
  • Protective clothing is available to guests
  • Essential workers only - NO
  • Gloves are available to guests
  • Masks are compulsory at the property
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Commonly-touched surfaces are cleaned with disinfectant

HOTEL LOCATION

Nearest airport and around The Marshall Suites
- Bainbridge Island, Washington Hotel

Distances are displayed to the nearest 0.1 mile and kilometer.

Bainbridge Island Historical Museum - 1.2 km / 0.8 mi
Bainbridge Island Museum of Art - 1.4 km / 0.9 mi
Bainbridge Island Ferry Dock - 1.8 km / 1.1 mi
Bainbridge Island Japanese American Exclusion Memorial - 5.9 km / 3.7 mi
Bainbridge Island Vineyards & Winery - 6 km / 3.8 mi
Fay Bainbridge State Park - 8.7 km / 5.4 mi
Bloedel Reserve - 10.2 km / 6.4 mi
Clearwater Casino - 10.4 km / 6.4 mi
Pioneer Square - 16 km / 9.9 mi
Seattle Great Wheel - 16.5 km / 10.2 mi
Seattle Aquarium - 16.6 km / 10.3 mi
Seattle Art Museum - 16.6 km / 10.3 mi
Columbia Center - 16.6 km / 10.3 mi
Lumen Field - 16.7 km / 10.4 mi
WaMu Theater - 16.9 km / 10.5 mi

The nearest airports are:
Seattle, WA (LKE-Lake Union Seaplane Base) - 59.9 km / 37.2 mi
Seattle, WA (BFI-Boeing Field) - 139.6 km / 86.7 mi
Seattle-Tacoma International Airport (SEA) - 134.6 km / 83.6 mi
Seattle Paine Field Intl. Airport (PAE) - 51.4 km / 31.9 mi

The preferred airport for The Marshall Suites is Seattle-Tacoma International Airport (SEA).

EXPLORE NEARBY ATTRACTIONS, ACTIVITIES AND LOCAL EXPERIENCES

Kids Discovery Museum
A child-centered museum providing interactive play and learning opportunities in science, art, culture, and more. (1.3 miles from the hotel location)
Address: 301 Ravine Ln NE, Bainbridge Island, WA 98110
Bainbridge Island Museum of Art
A modern and contemporary art museum emphasizing artists from the Kitsap and Olympic Peninsulas. (1.6 miles from the hotel location)
Address: 550 Winslow Way E, Bainbridge Island, WA 98110
Bainbridge Island Japanese American Exclusion Memorial
An outdoor exhibit commemorating the internment of Japanese Americans during World War II. (3.5 miles from the hotel location)
Address: 4192 Eagle Harbor Dr NE, Bainbridge Island, WA 98110
Bloedel Reserve
A 150-acre forest garden made by the philanthropist Prentice Bloedel, inviting contemplation and reflection through its natural beauty. (5.9 miles from the hotel location)
Address: 7571 NE Dolphin Dr, Bainbridge Island, WA 98110
Fay Bainbridge Park
A beachfront park offering camping, picnicking, and stunning views of Puget Sound and the Cascade Mountains. (8.1 miles from the hotel location)
Address: 15446 Sunrise Dr NE, Bainbridge Island, WA 98110

Group hotel rates (9+ROOMS)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.
We have lowest special group rates and discounts for any type or group size.
GROUP RATES (9+ ROOMS)

TRAVELER SENTIMENTS

About The Marshall Suites Hotel

Is free parking available at the The Marshall Suites?
Yes, parking is available free of cost at the The Marshall Suites. This is one of the hotels in Bainbridge Island with Free Parking.
Can you get free breakfast at this hotel?
Yes, complimentary breakfast is offered to guests staying at the The Marshall Suites, Bainbridge Island hotel. A good choice among Bainbridge Island hotels with free breakfast.
What is the check-in policy?
The checking times for The Marshall Suites are between 4:00 PM and 10:00 PM. The minimum age to check-in is 18.
What is the check-out time?
This The Marshall Suites's check-out time is 11:00 AM.
What is the street address for The Marshall Suites?
The address for The Marshall Suites is 350 NE High School Road, Bainbridge Island, Washington 98110
What is the price for tonight?
Based on recent averages, the price for tonight can start at 200.
What is the nightly room rate for this weekend?
Based on recent averages, the room rate for this weekend can be as low as 200 per night.
How many guest rooms are at The Marshall Suites?
The The Marshall Suites has a total of 50 guest rooms.
What is the hotel theme?
Travelers find this hotel Good for Business Travelers, Pet Friendly. Other themes include Romantic, Winery, City, Natural.
Recommended landmarks, attractions or things to do around THE MARSHALL SUITES?
THE MARSHALL SUITES is within minutes from Bainbridge Island Historical Museum - 1.2 km / 0.8 mi , Bainbridge Island Museum of Art - 1.4 km / 0.9 mi and Bainbridge Island Ferry Dock - 1.8 km / 1.1 mi
Which the best airport near THE MARSHALL SUITES?
The preferred airport for The Marshall Suites is Seattle-Tacoma International Airport (SEA). The airport is conveniently located when visiting this Bainbridge Island hotel.

ADDITIONAL HOTEL REVIEWS

The Marshall Suites Reviews Summary

  • Hotel review by Paola

    Paola

    Good

    Good

    Cons: Wasn’t as family friendly as we thought. Not enough seating for breakfast with appropriate tables, and not a single high chair. Made it very difficult.

  • Hotel review by Kathya

    Kathya

    Exceptional

    Exceptional

  • Hotel review by Dajacksonohana

    Dajacksonohana

    Wonderful

    Pricey pet fee!

    Pros: Complementary mini bar concession.
    Cons: $40 pet fee.

  • Hotel review by Chris

    Chris

    Exceptional

    I’ll return to this excellent...

    Pros: Proximity to town & family Excellent free indoor parking

  • Hotel review by Wendy

    Wendy

    Wonderful

    Superb

    Pros: The property is conveniently located, and the rooms are exceptionally clean.

  • Hotel review by Cholena

    Cholena

    Exceptional

    Exceptional

  • Hotel review by Tammy

    Tammy

    Very Good

    Great room just disappointed with...

    Pros: It is in a great location. The rooms are big. Living room and a separate bedroom. Always clean. We have stayed there 4 times
    Cons: We have stayed there 4 times. 3 times no issues. This time a little disappointed. We wanted to relax and sleep in. Put the do not disturb sign up. At 8:00 they were cleaning the room above us. At 8:25 they were vacuuming right above our bed. Super loud. Didn’t get relax snd just get up when we wanted to. If you don’t want to be disturbed, they shouldn’t be vacuuming that early.

  • Hotel review by Patricia

    Patricia

    Wonderful

    Superb

  • Hotel review by Kori

    Kori

    Exceptional

    Exceptional

  • Hotel review by Nicolle

    Nicolle

    Disappointing

    Disappointing

    Cons: Advertised as a 3 bedroom but was not.

  • Hotel review by Unesa

    Unesa

    Exceptional

    it did the job for...

    Pros: availability of snacks throughout the day for guests.
    Cons: I just wish there's a better gym

  • Hotel review by Cholena

    Cholena

    Exceptional

    Exceptional

  • Hotel review by Cholena

    Cholena

    Exceptional

    Exceptional

  • Hotel review by Jennifer

    Jennifer

    Very Good

    Very good

  • Hotel review by Tony

    Tony

    Exceptional

    Wonderful experience to work and...

    Pros: Excellent staff and location
    Cons: Internet was slow Recycle bin not available Supplies for washroom were not full at arrival

  • Hotel review by Bobby

    Bobby

    Very Good

    Very good

  • Hotel review by Marlaina

    Marlaina

    Exceptional

    Exceptional

    Pros: Shower had good pressure, bed was comfy, felt private and quiet in the room.

  • Hotel review by Cope

    Cope

    Wonderful

    Superb

  • Hotel review by Thomas

    Thomas

    Very Good

    Very good

  • Hotel review by Susan

    Susan

    Wonderful

    Superb

    Pros: Check in staff was wonderful!