Ideal location, comfortable bed, absolutely AMAZING staff. I felt at home.

Pros: Central location in Mataram. Easy to get everywhere I needed to go. Bed was very comfortable. Room was big. Restaurant had good food options and prices were not extortionate. Water refill available around hotel was helpful. Parking area was large for motorbikes. ATM conveniently outside hotel. Cute park opposite the road. Islamic centre a 2 minute drive. Beautiful view of the Islamic centre from my room and from the roof. But, what really made the stay great was the staff. The staff were absolutely amazing, so friendly and helpful. They made me feel at home and even drove me to find a motorbike rental, and to sort out a mobile sim card. They always smiled, and said hello and invited me for iftaar with them on my final night. I stayed during Ramadhan and the staff amazingly called me when it was Suhoor time. Housekeeping did a great job and were always lovely. Amazing staff, thank you!!!

Cons: There seems to be some rodent, maybe a large rat, living in the ceiling that runs about at night. Very loud and not nice to here it scurrying about. But I got used to it.

Perfect

Pretty good

Pros: Good location, near the mall in the city centre

Cons: I was 1 minute late for breakfast and they said it's no longer available. They gave an option to send it to the room, but didn't do it.

Exceptional

Very good

Enjoyable stay in Mataram town

Pros: Nice hotel for a decent price! Friendly staff.

Exceptional

Superb

Pros: Location wise is strategic. I can get grabcar to go anywhere. Nearby food stalls and breakfast was delicious! There's also a big long mirror which i really like to help me choose the right attire. Definitely will come again.

Cons: Nothing is wrong just maybe they could provide ironing items.

Good

Pros: Helpful & polite Receptionists

Exceptional

Satisfied with the service provided

Pros: Receptionist Rina was very helpful and nice. Attended to our request politely. Breakfast was good too.

Cons: Balcony painting chipping. Tree branch nearby obstructing view.

I Got 4B there (Bed, Bath, Breakfast, and Broadband)

Pros: Location Central of Activities Near Coffee, Restaurant, meeting point, mosque ETC

Cons: With that reasonable price, this hotel no need to upgrade their facility coz the facility already Very Good

better than fair

Pros: breakfast was very inhigenic. cups toaster plates Jugs very uncleaned

Cons: cleanliness

OK stay for a few nights in a good central location

Pros: Kind and helpful staff, water refilling stations at each floor, good location, good Wi-Fi signal.

Cons: Hot water pressure was not great; as it got crowded on the last nights of my stay, there were limited seats and food available for breakfast. Price for the same room also seems to vary widely across different booking platforms

Good

Pleasant

would not stay there again

Pros: close to city centre yet not too noisey

Cons: not all staff were helpful

Pleasant

Overall I was happy. Staff was nice. Room was clean but it was visible how used it is. Bed was comfortable. However it

Pros: I appreciate the location- close to kantor imigrasi and banks.

Cons: I heard lot of noises- from the street, froom hotel hall, and also plumbing

Good