Good

Pleasant

Pros: Loved the spacious room and the location of the hotel.

Cons: Breakfast buffet could be better.

Excellent

Pros: Facility

Cons: Parking

Perfect

Perfect

Exceptional

Exceptional

Pros: The staff was very accommodating

Excellent

Pros: Location

Cons: One way traffic

Very good

Wonderful!

Pros: The staff were really nice and courteous. The location was fantastic - really close to restaurants and other points of interest. The room was very relaxing - great option for a staycation.

Cons: It took a while before the extra bed was set up. I needed to follow up 3 times and they set it up around 9pm.

Exceptional

Superb

Pros: Very, clean, complete, and modern hotel.

Cons: No complaints. .

The excellent, professional & courteous service of the staff made up for dated room & bathroom.

Pros: The whole staff is amazing from the first time you walk into the hotel up to the time you check-out. Every staff member greets you with a big smile and warm greetings every single day. A couple of days after we checked in, a representative of the front desk & a representative of the security staff visited us and offered us a slice of a beautiful and delicious cake to thank us for choosing Acacia Hotel to stay in during our 2-week visit in Manila. We had breakfast in the Acaci Buffet area and every staff member were extra cordial, friendly, and attentive to the guests' needs. Special thanks goes to Jessica who oversaw the facility. She made us feel extra special every morning with her bright, warm and beautiful smile along with her courteous & professional demeanor. She even gave us a send-off gift (a delicious slice of cake!) right before we checked out. Tricia & Winna (front desk/concierge desk) went out of their way to find us and arrange for us the best dry cleaning services outside the hotel because this service is not currently offered in the hotel. They arranged for the pick-up & delivery of our party clothes which needed dry cleaning as soon as possible. The housekeeping staff were very friendly, quick-to-respond, courteous, & attentive to our needs. They changed the linens & beddings, emptied the trash cans, cleaned the bathroom, & fully replenished the toiletries in the bathroom every day. They even vacuumed the carpet upon request. The Concierge staff was also very helpful, polite & quick-to-respond to our requests to use their free shuttle service the couple of shopping malls nearby. Despite their large pool of guests especially during the weekends, they still manage to make every guest feel special & valued. The hotel's location is great too - close to restaurants, fast food eateries, shopping malls, etc.

Cons: The room we stayed in needs updating especially the bathroom, and they need to installing brighter lights. It's pretty dark in the bathroom and in the room itself (opening the curtains helps a lot but the glass window is not tinted so other guests can see everything going on in the room). The grout in the shower room was nasty & moldy so we requested Housekeeping staff to clean it for us as soon as possible. They were apologetic. The dated carpet flooring on the hallways need to be replaced. The Acaci Buffet area gets very crowded and busy during the weekend. On our first day there, we were seated there at 9:30 am (they serve breakfast from 6-10 am), the food and coffee were cold. When I asked Caleb about it he was very apologetic and explained that some guests don't close the lids on the containers making the food cold. After that morning till we checked out, the food & coffee were warm till 10 am. Ceiling damage also noticeable at the entrance of the Acaci Buffet area.

good hotel for short stay

Pros: Breakfast was good, lot's of choice

Cons: A/c was working weird, pool area could be more comfortable

Very good with excellent customer service

Pros: Very nice for continental breakfast.

Cons: I like them all.

Good

Please manage renovation since people are checking in to relax. All in all the service is 5 star and specially the locat

Pros: I like their services and facilities!!

Cons: The chipping and renovation going on. The schedule wasnt followed. They are doing construction inside the building at 6pm and even 8am in the morning which is really a disappointment!

Our stay here at Acacia Hotel is one of the best hotel experiences. The staff are welcoming. Even though we are just reg

Pros: For my birthday, I requested something special from the hotel where I booked my stay through Booking.com. I usually leave notes when making reservations, but this was the first time a hotel took them seriously. When we entered our room, I was pleasantly surprised to find happy birthday balloons and a sign on the bed. Later that afternoon, they even surprised me with a slice of cake! It was my husband who receive it because I was in the bathroom when they knocked and it made me very happy and it really made my day. Thank you so much, Acacia Hotel! Please continue to offer this kind of service.

Cons: Hmm, its not that I don't like it, perhaps extending the pool hours until around 10 PM would be better?

Perfect

Best Experience

Pros: Every things was perfect, except room rates.

Cons: Room Rate little higher