Eclectic heart of Bourbon Country

Pros: Beautiful, eclectic, historic

Cons: Everything was great. We stayed in the 4th floor corner suite and would have preferred either windows that opened or a ceiling fan

Exceptional

Pros: Everything from the stay to the art and the very friendly staff. Perfect location and some of the best food I've had in a long time

Cons: I wasn't able to stay longer!!

Superb

Exceptional

Pros: Clean

Exceptional

Pros: We visited this location on a whim. I got a reservation the day before, they let me check in early! We loved the steam room and would have gotten a massage at the spa had we reserved a spot sooner. The art is amazing and from pictures online it seems they change it out every so often to prevent the same things being shown! We purchased wine and were able to walk around the museum enjoying our drinks. I love that it’s not just a hotel, there’s other enjoyable things to do rather than sit in the room. Located in a perfect spot. Would highly recommend!

Cons: Not the hotel’s fault but unless you have valet parking you have to walk to the hotel from the parking garage next door. Not a terrible walk just inconvenient if you don’t have a suitcase on wheels, or a lot of luggage.

Good

Very good

Pros: I got in at 11:00 P.M. and left the next morning around 8:30. So other than arriving, sleeping, and leaving. I didn't have time to really experience the facilities.

Exceptional

Great long weekend getaway.

Pros: Everyone is so friendly and helpful. The location is great, and parking is just behind the hotel.

Hospitality meets art? Not unless...

Pros: All of the gentleman working valet/entry were exceptionally well mannered, hospitable, polite and accommodating. I expected great things from 21C given the level of service these gentleman provided only to be woefully let down once I interacted with the individuals at the reception desk. The bed linens, larger bath towels, toiletries, and overall aesthetic of the lobby/"gallery" were exceptional. Location is ideal for anyone staying in Louisville with obvious ease of access to downtown as well as convenient access to 264, 64, and 65.

Cons: Gone are the days of above and beyond customer service, especially at hotels, especially at this 21C. The individuals at the reception desk have an attitude of indifference and haughtiness. We decided to stay at this 21C as we were attending our good friends wedding in Louisville and the location is really great and was close to all of the venues we would need to get to. I had called ahead of time to ask if we would be able to secure a few extra chairs for the room as the groom and his father and brother would be getting ready in our room prior to the ceremony. I was told that it was too far in advance to facilitate such requests and I would need to call closer to the date of stay, which made sense and was fine. When we checked in, the receptionist was cold. Basically think of any antonym of hospitality that one could find in a thesaurus and you would be able to get a good idea of the overall attitude of almost all of the individuals working behind the receptionist desk. Exceptions to this were the one individual who helped my husband secure the needed two additional chairs for our room on Saturday and the phone customer service lady who helped me get a hold of the front desk when we had to call on Monday as to lost items (after being hung up on twice after being connected through to the front desk). Notwithstanding the terrible attitudes and general disdain for hospitality exhibited at reception, perhaps the biggest issue with our stay was the absolutely paper thin walls in the rooms. Over the weekend we were able to hear everything, and I mean everything from the adjacent rooms, including private telephone conversations, a crying infant, hair dryers, televisions and of course, sounds of intimacy. I would have expected that a hotel at this price point and at the level of "refined comfort" promised by the 21C brand, would have put more thought into noise cancelling of some kind.

Incredible value and enjoyment

Pros: Incredible! A work of art. A unique and fun hotel experience. Will not hesitate to stay at other locations in the future. Proximity to downtown amenities a huge plus.

Cons: Nothing

Nice but pricey

Cons: Walls were fairly thin so that we could hear the guest next door on speaker

Superb

Exceptional

Great place to stay to...

Pros: Very convenient location. We parked valet and never had to worry about parking. We took an Uber to dinner at Brendon’s catch, then an Uber from there to the Yum Center for the Pink concert, and walked back to the hotel after the concert. The hotel room was big, cozy, and clean. We got an online special for our room and it was a great deal!

Good

Good

Pros: The bed was great.

Cons: No fridge and also no places to eat after 9:30.

Good

Superb

Pros: The location was walking distance from to several bars and distilleries, not to mention the river plaza.

Exceptional