Club Wyndham Riverside Suites

  • 218 College Street , San Antonio, Texas 78205
  • 218 College Street , San Antonio, Texas - 78205
  • 855-516-1090
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Standard Condo, 2 Bedrooms, Non Smoking
Standard Condo, 2 Bedrooms, Non Smoking
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2 Queen Beds and 1 Double Sofa Bed

601 sq feet


Layout of Standard Condo, 2 Bedrooms, Non Smoking - 2 bedrooms and living room

Internet - Free WiFi

In Room Entertainment - Flat-screen TV with cable channels

Food and Beverages - Kitchenette with refrigerator, microwave, dishwasher, and cookware/dishware

Bed Type and Features - Bed sheets

Restrooms & Showers - Shower/tub combination, free toiletries, and a hair dryer

Extra Features - Safe, iron/ironing board, and phone; free cribs/infant beds available on request

Pleasure - Air conditioning

Accessibility - Wheelchair accessible

Non-Smoking, renovated in November 2018

Amenities and Features

  • Non Smoking
  • Window screens
  • Freezer
  • Ice-maker
  • Housekeeping Not available
  • Coffee and tea maker
  • Complimentary Wifi
  • Phone
  • Kitchenette
  • High-speed internet access
  • Cleaning supplies
  • Room Linens provided
  • Blender
  • Toaster
  • Shower-tub combination
  • Wheelchair accessible
  • Complimentary toiletries
  • AC
  • Hair dryer
  • Iron - ironing board
  • In room safe
  • Full-sized freezer/refrigerator
  • Dishware, Cookware and utensils
  • Dishwasher
  • Microwave
  • Flat panel TV
  • TV - Cable Service
  • Complimentary cribs/infant beds
Standard Condo, 1 Bedroom, Non Smoking
Standard Condo, 1 Bedroom, Non Smoking
View room details and amenities View details & amenities
Check Rates Check Rates

Check savings and offers!

Check savings and offers!

1 Queen Bed and 1 Double Sofa Bed

462 sq feet


Layout of Standard Condo, 1 Bedroom, Non Smoking - Bedroom and living room

Internet - Free WiFi

In Room Entertainment - Flat-screen TV with cable channels

Food and Beverages - Kitchenette with refrigerator, microwave, dishwasher, and cookware/dishware

Bed Type and Features - Bed sheets

Restrooms & Showers - Shower/tub combination, free toiletries, and a hair dryer

Extra Features - Safe, iron/ironing board, and phone; free cribs/infant beds available on request

Pleasure - Air conditioning

Accessibility - Wheelchair accessible

Non-Smoking, renovated in November 2018

Amenities and Features

  • Non Smoking
  • Window screens
  • Freezer
  • Ice-maker
  • Housekeeping Not available
  • Coffee and tea maker
  • Complimentary Wifi
  • Phone
  • Kitchenette
  • High-speed internet access
  • Cleaning supplies
  • Room Linens provided
  • Blender
  • Toaster
  • Shower-tub combination
  • Wheelchair accessible
  • Complimentary toiletries
  • AC
  • Hair dryer
  • Iron - ironing board
  • In room safe
  • Full-sized freezer/refrigerator
  • Dishware, Cookware and utensils
  • Dishwasher
  • Microwave
  • Flat panel TV
  • TV - Cable Service
  • Complimentary cribs/infant beds
Standard Studio Suite, Non Smoking
Standard Studio Suite, Non Smoking
View room details and amenities View details & amenities
Check Rates Check Rates

Check savings and offers!

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1 Queen Bed

300 sq feet


Internet - Free WiFi

In Room Entertainment - Flat-screen TV with cable channels

Food and Beverages - Kitchenette with refrigerator, microwave, dishwasher, and cookware/dishware

Bed Type and Features - Bed sheets

Restrooms & Showers - Shower/tub combination, free toiletries, and a hair dryer

Extra Features - Safe, iron/ironing board, and phone; free cribs/infant beds available on request

Pleasure - Air conditioning

Accessibility - Wheelchair accessible

Non-Smoking, renovated in November 2018

Amenities and Features

  • Non Smoking
  • Window screens
  • Freezer
  • Ice-maker
  • Housekeeping Not available
  • Coffee and tea maker
  • Complimentary Wifi
  • Phone
  • Kitchenette
  • High-speed internet access
  • Cleaning supplies
  • Room Linens provided
  • Blender
  • Toaster
  • Shower-tub combination
  • Wheelchair accessible
  • Complimentary toiletries
  • AC
  • Hair dryer
  • Iron - ironing board
  • In room safe
  • Full-sized freezer/refrigerator
  • Dishware, Cookware and utensils
  • Dishwasher
  • Microwave
  • Flat panel TV
  • TV - Cable Service
  • Complimentary cribs/infant beds
 

About The Hotel

  Call us for secret deals: 855-516-1090

About Club Wyndham Riverside Suites Hotel

Hotel Location & Nearby Attractions

With a stay at Club Wyndham Riverside Suites, you'll be centrally located in San Antonio, steps from River Walk and within a 5-minute walk of San Antonio Majestic Theater. This hotel is 0.5 mi (0.8 km) from Alamo and 0.6 mi (1 km) from Cathedral of San Fernando.

Popular Hotel Amenities and Features

Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services. Additional features at this hotel include a television in a common area and a vending machine.

Business, Other Amenities

Featured amenities include a computer station, a 24-hour front desk, and luggage storage.

Renovations

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 46 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and coffee/tea makers.

Pet Policy for Club Wyndham Riverside Suites
If you are thinking of bringing your pet and want to know if pets are allowed at Club Wyndham Riverside Suites, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Club Wyndham Riverside Suites are listed below.

Pets not allowed
Service animals are exempt from fees/restrictions
Service animals are allowed

Additional Hotel Details
Professional property host/manager
Shield between guests and staff in main contact areas
Contactless check-out is available
Property confirms they are implementing guest safety measures
Social distancing measures are in place
Property follows sanitization practices of SafeStay (AHLA - USA)
Staff temperature checks are conducted regularly
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property confirms they are implementing enhanced cleaning measures
Noise-free rooms not guaranteed
Staff wears personal protective equipment
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Essential workers only - NO
Contactless check-in is available
No rollaway/extra beds available
Commonly-touched surfaces are cleaned with disinfectant

Club Wyndham Riverside Suites Hotel Amenities


Accessibility
  • Wheelchair accessible - may have limitations
  • In room accessibility
General Amenities
  • Wheelchair-accessible concierge desk
  • Visual alarms in hallways
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible path of travel
General Amenities
  • Vending machine available
General Amenities
  • Laundry Room
  • Elevator & lift on property
Internet
  • Free internet
Lobby Level Services
  • Luggage storage facilities
  • 24/7 front desk
  • Safe deposit box at front desk
  • Tours - ticket assistance
  • Concierge service
Misc
  • Distance from property : meters -
  • Lot Hours - 24 hours
  • Distance from property : ft -
Outdoor
  • TV in common areas
  • Terrace on property
Property Features
  • Smoke free property

About Wyndham Extra Holidays Brand Hotels

If the Wyndham name sounds familiar, that’s because it’s one of the most famous hotel brand in the world. Formerly known as the Wyndham Worldwide Corporation, Wyndham Destinations is an American company operating several hotels and timesharing services. Wyndham Extra Holidays is just one of the many brands they carry under their flagship.

 

Unsurprisingly, their long history in providing accommodations makes for quality services contained in reasonably priced packages. Destinations where Wyndham Extra Holidays can be found include Canada, Puerto Rico, St. Thomas, and the United States. As of 2019, the brand boasts of access to more than 150 resorts and continues to grow in response to a growing demand.

 

The beauty of accommodation offerings through Wyndham Extra Holidays is that they let you choose per resort and not per hotel. Listings include hotel rooms, suites, and even condominiums with various amenities to meet every person’s needs. Couples, families, groups, or single travelers will find what they need – whether it’s a basic room or a living space complete with a mini kitchen and a small sitting area.

 

Listed accommodations offer flexible locations, giving tourists the chance to choose between high-traffic areas and far-off condominiums with more peace and privacy. Due to the extensive properties listed under their car, Wyndham Extra Holidays offers an exhaustive site packed with hotel and condominium information to help travelers pick the best one for their preferred resort.

 
 

Hotel Location

  Call for unpublished prices: 855-516-1090

Nearest airport and around Club Wyndham Riverside Suites - San Antonio, Texas Hotel

 
 

Distances are displayed to the nearest 0.1 mile and kilometer.

River Walk - 0.1 km / 0.1 mi
Buckhorn Saloon and Museum - 0.1 km / 0.1 mi
San Antonio Majestic Theater - 0.2 km / 0.2 mi
Plaza Wax Museum and Ripley's Believe It or Not - 0.3 km / 0.2 mi
Guinness World Records Museum - 0.3 km / 0.2 mi
Ripley's Haunted Adventure - 0.3 km / 0.2 mi
Travis Park - 0.3 km / 0.2 mi
Aztec Theater - 0.4 km / 0.2 mi
Alamo Mission in San Antonio - 0.4 km / 0.2 mi
Briscoe Western Art Museum - 0.4 km / 0.2 mi
Alamo - 0.4 km / 0.3 mi
Tobin Center for the Performing Arts - 0.5 km / 0.3 mi
La Villita - 0.6 km / 0.4 mi
Tower Life Building - 0.6 km / 0.4 mi
Main Plaza - 0.6 km / 0.4 mi

The nearest major airport is San Antonio International Airport (SAT) - 14.2 km / 8.8 mi

 
 

Group Hotel Rates(9+ Rooms)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.

We have lowest special group rates and discounts for any type or group size.

 
 

Traveler Sentiments

  Call for specials: 855-516-1090

Verified Guest Reviews for San Antonio, Texas Hotels

 
 

Helpful Info & FAQs

What is the check-in policy?

The checking times for Club Wyndham Riverside Suites are between 4:00 PM and 10:00 PM. The minimum age to check-in is 21.

What is the check-out time?

This Club Wyndham Riverside Suites's check-out time is 10:00 AM.

What brand is Club Wyndham Riverside Suites?

Club Wyndham Riverside Suites is a part of Wyndham Extra Holidays.

What is the street address for Club Wyndham Riverside Suites?

The address for Club Wyndham Riverside Suites is 218 College Street, San Antonio, Texas 78205

What is the price for tonight?

Based on recent averages, the price for tonight can start at 219.

What is the nightly room rate for this weekend?

Based on recent averages, the room rate for this weekend can be as low as 219 per night.

When was the Club Wyndham Riverside Suites built?

The Club Wyndham Riverside Suites in San Antonio was built in 1928.

How many guest rooms are at Club Wyndham Riverside Suites?

The Club Wyndham Riverside Suites has a total of 46 guest rooms.

How many floors does the Club Wyndham Riverside Suites have?

This San Antonio hotel has 7 floors.

What is the hotel theme?

Travelers find this hotel . Other themes include City, Family.

Recommended landmarks, attractions or things to do around CLUB WYNDHAM RIVERSIDE SUITES?

CLUB WYNDHAM RIVERSIDE SUITES is within minutes from River Walk - 0.1 km / 0.1 mi , Buckhorn Saloon and Museum - 0.1 km / 0.1 mi and San Antonio Majestic Theater - 0.2 km / 0.2 mi

 
 

Additional Hotel Reviews

  Phone exclusive rates: Call 855-516-1090

Club Wyndham Riverside Suites Reviews Summary

UserAnonymous
6/10
 
Pleasant
Great location but did not...

Pros: Great location and very clean.
Cons: I hate that they try to sell you the Wyndham rewards program.
UserDiane
8/10
 
Very Good
Very good

UserBen
9/10
 
Wonderful
Superb

UserJanet
8/10
 
Very Good
Very good

Pros: Convenient to the Riverwalk, kitchens were a bonus, rooms were comfortable and clean.
UserAbdulla
8/10
 
Very Good
Very good

Pros: location
Cons: no breakfast,no cleaning facilites as a hotel,
UserStart
10/10
 
Exceptional
Exceptional

UserRobert
8/10
 
Very Good
Very good

UserJean
10/10
 
Exceptional
Exceptional

UserMichelle
7/10
 
Good
Nice property, friendly staff, but...

Pros: Nice rooms, VERY friendly staff
Cons: It was extremely loud until about 2 am, the hotel provided ear plugs, but that did not help much, so impossible to get a good night of sleep. The bar across the Riverwalk was right outside our window, and the noise comes in like you are standing in the bar. Also, booking.com does not mention that this is a time share property, so they will try to sell you a time share from the moment you walk in. There is no check in, go to your room, relax. You have to go to the concierge lounge, where they tried to sell me stuff for 30 minutes before I could go to my room. While the staff was extremely friendly and helpful, that’s not why I was there, and I had no desire to buy anything.
UserAnonymous
10/10
 
Exceptional
wonderful

Pros: location
Cons: nothing
UserBrown
10/10
 
Exceptional
Exceptional

Pros: Great staff , friendly and helpful
Cons: Calling me trying to sell me something ,,, was there to relax
UserLuciana
10/10
 
Exceptional
Exceptional

UserMarisela
10/10
 
Exceptional
Exceptional

UserSean
6/10
 
Pleasant
They did not give me...

Pros: close to river walk
Cons: the pictures of the room in booking is misleading. the room that they show in the pictures is not available and they dont even try to compensate guest for the mistake. the hallways were smelling like weed and I was with family. it was very bad experience.
UserRyan
3/10
 
Poor
Nice hotel; terrible customer service

Pros: Location next to riverwalk with short walk to the Alamo was nice.
Cons: Booked a 2 bedroom suite for 5 people on booking.com. When we arrived, they gave us a 1 bedroom. When I came back down to let them know they put us in the wrong room, it was a 1.5+ hour ordeal where they claimed the 3rd party (booking.com) messed up and we had to work it out with them. Multiple calls to the front desk person’s supervisor led to no resolution. Finally after I called booking’s customer service, booking got them to fix the error on their side and give us the 2 bedroom we’d reserved. Frustrating part was they had the two bedroom available and didn’t want to help, even after showing them the two bedroom confirmation e-mail and explaining multiple times that they’d confirmed our booking for 5 people, which is clearly too many for the 1 bed + couch in the 1 bedroom. I would avoid this hotel if booking through a 3rd party, since they showed no interest in figuring out if the problem was on their end (and it was).
UserMelissa
9/10
 
Wonderful
Superb

Cons: Only thing I would recommend is more seating in the living room.
UserKhanh
9/10
 
Wonderful
Superb

UserAmy
9/10
 
Wonderful
Superb

Pros: The room was amazing and much more space than we thought it was going to be. The large balcony overlooking the Riverwalk was great.
Cons: We didn’t like that there was no direct parking. Finding the hotel was a little difficult bc there was no pavilion or sing marking the front entrance. The first room where we checked in was very small and got congested quickly. After checking in, we were sent up to a different room on the second floor where we waited for almost 2 hours before being given keys to our room. Even though the hotel called us to confirm our arrival time, our room was not ready for a couple of hours after we arrived. We had travelled over 6 hours in the car with 2 small children. We all needed to go freshen up before we went on the town. This was impossible to do without being in our room and going through our luggage to get essentials to freshen up. We didn’t like that there was not a large main lobby or place to sit and wait. Also, we are HUGE coffee drinkers. A lobby with fresh coffee brewing daily would have been a plus. We were only able to brew one pot of coffee in our room as we were only given 1 bag of coffee grounds. So we had to walk to coffee shops daily instead of being able to enjoy coffee in our room as we were getting ready.
UserShelley
10/10
 
Exceptional
Convenient to the Riverwalk, comfortable...

Pros: Every front desk agent was lovely. Pleasant and light-hearted. Especially Belen! She can make magic! Belen and her supervisor know the true meaning of Customer Service! The hotel is about 100 years old but has been updated. The interior walls are intriguing. There is an elevator. I must caution you about the rooms with the spiral staircase. The stais are steep and many. If you are fit, you'll be rewarded with a balcony!
Cons: Nothing. Absolutely nothing! I'll be back.
UserMarilyn
10/10
 
Exceptional
A perfection celebration for our...

Pros: The location near an elevator to the riverwalk and right over Landry's Sea Food House was perfect. Our concierge, Jose Garcia, made our #60 anniversary reservations for dinner at the Tower of Americas and saw to our every need while we were there including any and all directions to the city attractions.
Cons: Perhaps a longer stay.
 
Hotel Location & Nearby Attractions

With a stay at Club Wyndham Riverside Suites, you'll be centrally located in San Antonio, steps from River Walk and within a 5-minute walk of San Antonio Majestic Theater. This hotel is 0.5 mi (0.8 km) from Alamo and 0.6 mi (1 km) from Cathedral of San Fernando.

Popular Hotel Amenities and Features

Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services. Additional features at this hotel include a television in a common area and a vending machine.

Business, Other Amenities

Featured amenities include a computer station, a 24-hour front desk, and luggage storage.

Renovations

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 46 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and coffee/tea makers.

Pet Policy for Club Wyndham Riverside Suites
If you are thinking of bringing your pet (dog or cat) and want to know if pets are allowed at Club Wyndham Riverside Suites, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Club Wyndham Riverside Suites are listed below.

Pets not allowed
Service animals are exempt from fees/restrictions
Service animals are allowed

Additional Hotel Details
Professional property host/manager
Shield between guests and staff in main contact areas
Contactless check-out is available
Property confirms they are implementing guest safety measures
Social distancing measures are in place
Property follows sanitization practices of SafeStay (AHLA - USA)
Staff temperature checks are conducted regularly
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property confirms they are implementing enhanced cleaning measures
Noise-free rooms not guaranteed
Staff wears personal protective equipment
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Essential workers only - NO
Contactless check-in is available
No rollaway/extra beds available
Commonly-touched surfaces are cleaned with disinfectant

Club Wyndham Riverside Suites Hotel Amenities

Accessibility
  • Wheelchair accessible - may have limitations
  • In room accessibility
General Amenities
  • Wheelchair-accessible concierge desk
  • Visual alarms in hallways
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible path of travel
General Amenities
  • Vending machine available
General Amenities
  • Laundry Room
  • Elevator & lift on property
Internet
  • Free internet
Lobby Level Services
  • Luggage storage facilities
  • 24/7 front desk
  • Safe deposit box at front desk
  • Tours - ticket assistance
  • Concierge service
Misc
  • Distance from property : meters -
  • Lot Hours - 24 hours
  • Distance from property : ft -
Outdoor
  • TV in common areas
  • Terrace on property
Property Features
  • Smoke free property

About Wyndham Extra Holidays Brand Hotels

If the Wyndham name sounds familiar, that’s because it’s one of the most famous hotel brand in the world. Formerly known as the Wyndham Worldwide Corporation, Wyndham Destinations is an American company operating several hotels and timesharing services. Wyndham Extra Holidays is just one of the many brands they carry under their flagship.

 

Unsurprisingly, their long history in providing accommodations makes for quality services contained in reasonably priced packages. Destinations where Wyndham Extra Holidays can be found include Canada, Puerto Rico, St. Thomas, and the United States. As of 2019, the brand boasts of access to more than 150 resorts and continues to grow in response to a growing demand.

 

The beauty of accommodation offerings through Wyndham Extra Holidays is that they let you choose per resort and not per hotel. Listings include hotel rooms, suites, and even condominiums with various amenities to meet every person’s needs. Couples, families, groups, or single travelers will find what they need – whether it’s a basic room or a living space complete with a mini kitchen and a small sitting area.

 

Listed accommodations offer flexible locations, giving tourists the chance to choose between high-traffic areas and far-off condominiums with more peace and privacy. Due to the extensive properties listed under their car, Wyndham Extra Holidays offers an exhaustive site packed with hotel and condominium information to help travelers pick the best one for their preferred resort.

Distances are displayed to the nearest 0.1 mile and kilometer.

River Walk - 0.1 km / 0.1 mi
Buckhorn Saloon and Museum - 0.1 km / 0.1 mi
San Antonio Majestic Theater - 0.2 km / 0.2 mi
Plaza Wax Museum and Ripley's Believe It or Not - 0.3 km / 0.2 mi
Guinness World Records Museum - 0.3 km / 0.2 mi
Ripley's Haunted Adventure - 0.3 km / 0.2 mi
Travis Park - 0.3 km / 0.2 mi
Aztec Theater - 0.4 km / 0.2 mi
Alamo Mission in San Antonio - 0.4 km / 0.2 mi
Briscoe Western Art Museum - 0.4 km / 0.2 mi
Alamo - 0.4 km / 0.3 mi
Tobin Center for the Performing Arts - 0.5 km / 0.3 mi
La Villita - 0.6 km / 0.4 mi
Tower Life Building - 0.6 km / 0.4 mi
Main Plaza - 0.6 km / 0.4 mi

The nearest major airport is San Antonio International Airport (SAT) - 14.2 km / 8.8 mi

User
Anonymous
 
6/10
Pleasant
Great location but did not...

Pros: Great location and very clean.
Cons: I hate that they try to sell you the Wyndham rewards program.
User
Diane
 
8/10
Very Good
Very good

User
Ben
 
9/10
Wonderful
Superb

User
Janet
 
8/10
Very Good
Very good

Pros: Convenient to the Riverwalk, kitchens were a bonus, rooms were comfortable and clean.
User
Abdulla
 
8/10
Very Good
Very good

Pros: location
Cons: no breakfast,no cleaning facilites as a hotel,
User
Start
 
10/10
Exceptional
Exceptional

User
Robert
 
8/10
Very Good
Very good

User
Jean
 
10/10
Exceptional
Exceptional

User
Michelle
 
7/10
Good
Nice property, friendly staff, but...

Pros: Nice rooms, VERY friendly staff
Cons: It was extremely loud until about 2 am, the hotel provided ear plugs, but that did not help much, so impossible to get a good night of sleep. The bar across the Riverwalk was right outside our window, and the noise comes in like you are standing in the bar. Also, booking.com does not mention that this is a time share property, so they will try to sell you a time share from the moment you walk in. There is no check in, go to your room, relax. You have to go to the concierge lounge, where they tried to sell me stuff for 30 minutes before I could go to my room. While the staff was extremely friendly and helpful, that’s not why I was there, and I had no desire to buy anything.
User
Anonymous
 
10/10
Exceptional
wonderful

Pros: location
Cons: nothing
User
Brown
 
10/10
Exceptional
Exceptional

Pros: Great staff , friendly and helpful
Cons: Calling me trying to sell me something ,,, was there to relax
User
Luciana
 
10/10
Exceptional
Exceptional

User
Marisela
 
10/10
Exceptional
Exceptional

User
Sean
 
6/10
Pleasant
They did not give me...

Pros: close to river walk
Cons: the pictures of the room in booking is misleading. the room that they show in the pictures is not available and they dont even try to compensate guest for the mistake. the hallways were smelling like weed and I was with family. it was very bad experience.
User
Ryan
 
3/10
Poor
Nice hotel; terrible customer service

Pros: Location next to riverwalk with short walk to the Alamo was nice.
Cons: Booked a 2 bedroom suite for 5 people on booking.com. When we arrived, they gave us a 1 bedroom. When I came back down to let them know they put us in the wrong room, it was a 1.5+ hour ordeal where they claimed the 3rd party (booking.com) messed up and we had to work it out with them. Multiple calls to the front desk person’s supervisor led to no resolution. Finally after I called booking’s customer service, booking got them to fix the error on their side and give us the 2 bedroom we’d reserved. Frustrating part was they had the two bedroom available and didn’t want to help, even after showing them the two bedroom confirmation e-mail and explaining multiple times that they’d confirmed our booking for 5 people, which is clearly too many for the 1 bed + couch in the 1 bedroom. I would avoid this hotel if booking through a 3rd party, since they showed no interest in figuring out if the problem was on their end (and it was).
User
Melissa
 
9/10
Wonderful
Superb

Cons: Only thing I would recommend is more seating in the living room.
User
Khanh
 
9/10
Wonderful
Superb

User
Amy
 
9/10
Wonderful
Superb

Pros: The room was amazing and much more space than we thought it was going to be. The large balcony overlooking the Riverwalk was great.
Cons: We didn’t like that there was no direct parking. Finding the hotel was a little difficult bc there was no pavilion or sing marking the front entrance. The first room where we checked in was very small and got congested quickly. After checking in, we were sent up to a different room on the second floor where we waited for almost 2 hours before being given keys to our room. Even though the hotel called us to confirm our arrival time, our room was not ready for a couple of hours after we arrived. We had travelled over 6 hours in the car with 2 small children. We all needed to go freshen up before we went on the town. This was impossible to do without being in our room and going through our luggage to get essentials to freshen up. We didn’t like that there was not a large main lobby or place to sit and wait. Also, we are HUGE coffee drinkers. A lobby with fresh coffee brewing daily would have been a plus. We were only able to brew one pot of coffee in our room as we were only given 1 bag of coffee grounds. So we had to walk to coffee shops daily instead of being able to enjoy coffee in our room as we were getting ready.
User
Shelley
 
10/10
Exceptional
Convenient to the Riverwalk, comfortable...

Pros: Every front desk agent was lovely. Pleasant and light-hearted. Especially Belen! She can make magic! Belen and her supervisor know the true meaning of Customer Service! The hotel is about 100 years old but has been updated. The interior walls are intriguing. There is an elevator. I must caution you about the rooms with the spiral staircase. The stais are steep and many. If you are fit, you'll be rewarded with a balcony!
Cons: Nothing. Absolutely nothing! I'll be back.
User
Marilyn
 
10/10
Exceptional
A perfection celebration for our...

Pros: The location near an elevator to the riverwalk and right over Landry's Sea Food House was perfect. Our concierge, Jose Garcia, made our #60 anniversary reservations for dinner at the Tower of Americas and saw to our every need while we were there including any and all directions to the city attractions.
Cons: Perhaps a longer stay.