Passable

Cons: Unfortunately our room wasn’t ready upon our arrival . Check in is at 4:00pm and we didn’t get a room until 5:30 pm and the pool slide was closed by the time we could get to the pool at 6:00pm. The room was also not clean and ready even after the delay. The coffee pot and complementary coffee grounds and creamers had been used and left in the basket. The hot water boiler was making a whistling noise from 8:00pm well after midnight. If you are planning to use the pool slides, I suggest you call ahead it closes early and isn’t open every day . Such a disappointment when it’s the entire reason we stayed and the website doesn’t share the information. We stayed in the 2 Room Villa for $650 a night. Check-in is at 4:00pm and check-out is at 10:00am. I asked for a manager to call me and was told she forgot and went home. The front desk offered a resort credit and the resort fee was waived. This was completely unacceptable . The management team really could care less about customer service.

Bad

Good

Pros: The pool was excellent for family fun

Cons: Staff wasn't very friendly an hard to get in touch with.... location was horrible not near anything... especially good food

Nice, relaxing and family friendly...

Pros: The room was clean, services was speedy and we enjoyed the location.

Cons: We only had 2 coffee mugs in the room and upon requesting more, was told that there none available.

It was wonderful time spent...

Pros: Had tons of things to do for the kids and had a good feel to it.

Cons: Door was broken in our room and maintenance never came to fix. I asked 3 different times. It was letting bugs and cold air in. Rooms could use a good paint job or deep clean

Very nice

Pros: Customer service not responding

Cons: Butterfly

Overall good experience

Pros: The quietness and familiarity. The views out of our windows. Accessibility to pool and amenities.

Cons: Neighbors smoking at night.

Overpriced

Pros: Spacious but this unit was smaller than some other Villas on the green that I had stayed at in the past

Cons: Minimal amenities in bathroom, the check in person put me in a building very far and isolated after I told her I was traveling alone and it was dark when I got there. She seemed a bit put of that the reservation was booked by a 3rd party. The ridiculous hours for the coffee shop and restaurant are extremely inconvenient. This hotel is run like an old fashioned mom and pop resort. Closing a restaurant 2 days per week when the hotel is full is bad for business. There are very limited food options close by.

Pros: The room size

Cons: Food choices are awful. The coffeeshop not open til 8 am. Not good for working people. The restaurant closed Mon and Tuesday. No room service options. The menu is Canyon Grille is outdated.

Everything was perfect

Pros: Everything was perfect

Superb

Good

Pros: Loved the stocked kitchen and the room in general. Location is nice.

Cons: There are a lack of food options. Food delivery can't get through and the resort doesn't offer room service. Restaurant is ok but some variety would be nice, especially since there is nothing else super close.

Exceptional

Very good

Exceptional

Pleasant

Very good

Pros: The room was very clean.

Cons: There needs to be improvement in the kitchen utensils. Include a crockpot for example.

Superb

Great vacation destination with good...

Pros: Pools areas were nice but the hot tub in mountain side was not working. No signage at the rock climbing indicating that you needed to book a time

Cons: Suite was dated and the sofa was old. General wear and tear on the unit was starting to show.

Bad

Pros: nothing went well i was unable to check in because our road and city was flooding and i still had to pay for the stay i called and emailed and there was nothing anyone could do to help out