Pleasant

Pros: Staff were really friendly, beach was incredible and huts were really cool.

Cons: There were so many mosquitoes, it ended up being more expensive than originally advertised and because of the service charge, the food and drinks were pretty expensive (though in line with everything in that area)

Super accommodating staff very helpful and informative. Jamie was awesome. She set us up with a walking food tour which

Pros: Amazing property with a great location!

Pleasant

Pros: I did not like anything about this hotel.

Cons: I did not like that they turn off the air conditioner from 9am-6pm. It's very hot and humid so would make sense to have air conditioner during the day. The water from shower stinks like a portable toilet. The room needs a lot of renovation.

Its paradise

Pros: Everything, it's like paradise, good food staff are amazing, right on the beech

Cons: Coming from there at the end of the stay

Perfect plave to stay for that area.

Pros: Everything was incredible! We felt safe and relaxed the whole time. The entire staff was incredibly helpful and friendly. The food and drinks were amazing as well. We will definitely be returning again someday!

Good

Perfect

Perfect

Absolutely wonderful I would love to stay there again!

Pros: Its a slice of Heaven. Gorgeous place on a white sand beach. Swim in the ocean while you look at the Mayan Ruins on the cliff. Take a boat 10 minutes out in the water and you can snorkel with fish, sting rays, turtles and a breathtaking coral reef. Jamie the Manager was awesome. Housekeeping was fantastic. Hammocks, rooms, birds, trees, the whole place is magical.

Cons: The restaurant is very expensive but I understand why. You have to pay to eat in front of the most beautiful ocean view! A discount for hotel guests would be really nice, or a breakfast included. Im glad I dont drink, you could spend a fortune drinking there!

Superb

Pros: Location, nature and authenticity

Cons: no facility and service, restaurants worked until 18 00

Great place, disappointing outcomes. Check your A/C unit before maintenance goes to bed! Lol

Pros: Overall, the place is amazing. Attentive and friendly staff, big comfortable bungalows, thoughtful details. Loved the huge shower. Great location, great beach bar and restaurant. All things being equal, we would have loved it, but we had a few unfortunate things happen that really kind of spoiled our night.

Cons: We'd been on the road in Yucatan for 2 weeks and decided to splurge, relax on a beach and get pampered on our last night before flying home. And at first, it all seemed perfect. Unfortunately, things went awry when a ceiling fan broke in our room, and our visit went downhill from there. We'd had a swim and were relaxing in the beach lounge. My friend went back to the room to get something, and incredibly, a blade broke off the fan while he was nearby and it hit him in the head. Luckily, it was the paddle part and not the metal base, which could have literally killed him, but even so, he was woozy for most of the night. The hotel concierge immediately sent a maintenance guy to fix it, which was great, but still, we had to wait about an hour or so in the room while the repair went on. Also, the manager came and asked what he could do to make it right, also great, but it was weird that we had to then say "uh, i don't know, maybe buy us dinner?" We feel like he could have just offered that right off the top, or even comped the room (our dinner and drinks was probably as much or more anyway, lol) I want to point out that overall, the staff were great and did their best to make it right. You can't really predict that kind of thing, I guess. (Unless maybe, inspect the fans and rooms for stuff like that?) If that had been the worst thing, it would be a side note. But it wasn't. The A/Cwhich the resort only allows to be turned on after 7did not work properly. It was only blowing as a fan, not as cooled air, and it made for a torturous night. The room got stiflingly hot, neither one of us slept, (especially my friend nursing a sore head) and we found ourselves lying in soaking wet sheets from our pools of sweat. Not exactly the "one last night of comfort" we had hoped for. The next morning when I mentioned it, I was told "oh that was fixed yesterday" Except it wasn't.

Beautiful beach front location

Pros: Beautiful beach front located hotel, great to relax on the beach and amazing view of the sunrise in the morning. Rooms great, quiet and comfortable, safe included and air con over night. Service great from staff. The location was easy to get to, we got the ADO bus to Tulum and then flagged a taxi to the hotel for 250 peso. On our return we walked 20 mins to the highway and then got the collectivo back to Playa Del Carmen.

Perfect

Unsatisfactory accommodation

Pros: Nice rooms near by the sea.

Cons: The way to get to the structure was under construction and it took almost 20 minutes to reach the hotel. The bar of the structure was nice and but the service was so slow, moreover they added the higher tips without our agreement, unacceptable, tips rating is on customer choice! We had different issue during our staying, due to the low maintenance of the structure, they were aware of the problems but no change of the room was proposed! Safety should come first! Considering that balance quality/price was really low! There is a lot to improve! Id not book again this accommodation!

A beautiful cozy place in tulum

Pros: The location the friendly staff, the accomodation.

Cons: The only issue we had was with running water - we had a problem that was promptly fixed by the manager .

Exceptional

Exceptional

Pros: The views from the rooms

Cons: Having to pay additional to access the hotel

Perfect