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RESERVATIONS

Thompson Playa Del Carmen Main House, by Hyatt

5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
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Thompson Playa Del Carmen Main House, by Hyatt

5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
Special rates available by phone for close
Playa del Carmen
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  • Room, 2 Queen Beds
    Room, 2 Queen Beds
    Room, 2 Queen Beds
    Room, 2 Queen Beds
    Room, 2 Queen Beds

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    Room, 2 Queen Beds

    2 Queen Beds, 515-sq-foot room with city views
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    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - 55-inch LED TV with premium channels
    Food and Beverages - 24-hour room service, minibar (fees may apply), and free bottled water
    Bed Type and Features - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
    Restrooms & Showers - Private bathroom, shower, and rainfall showerhead
    Extra Features - Free long-distance calls, laptop-compatible safe, and free newspaper; rollaway/extra beds available on request
    Pleasure - Air conditioning and daily housekeeping
    Need to Know - Toothbrush and toothpaste not available
    Non-Smoking, pet friendly
    Connecting/adjoining rooms can be requested, subject to availability

    Amenities and Features

    • 24 hours Room service
    • AC
    • Adjoining-Connecting rooms available
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Complimentary bottled water
    • Complimentary local calls
    • Complimentary long-distance calls
    • Complimentary newspaper
    • Complimentary toiletries
    • Complimentary Wifi
    • fully stocked Minibar
    • Guidebooks/recommendations
    • Hair dryer
    • High-speed internet access
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • Iron - ironing board
    • LED TV
    • Non Smoking
    • Pet-friendly room
    • Phone
    • Premium bedding
    • Rainfall showerhead
    • Restaurant/dining guide
    • Rollaway/extra beds - Extra Charge
    • Room Linens provided
    • Shower only
    • Soundproofed rooms
    • Toothbrush and toothpaste not available
    • Turndown service
    • TV
    • TV - Digital Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 55
  • Suite, 1 King Bed (Thompson)
    Suite, 1 King Bed (Thompson)
    Suite, 1 King Bed (Thompson)
    Suite, 1 King Bed (Thompson)

    0/0

    Suite, 1 King Bed (Thompson)

    1 King Bed, 847-sq-foot soundproofed room, furnished balcony/patio with city views
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    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - 55-inch LED TV with premium channels
    Food and Beverages - 24-hour room service, minibar (fees may apply), and free bottled water
    Bed Type and Features - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
    Restrooms & Showers - Private bathroom, shower, and rainfall showerhead
    Extra Features - Free long-distance calls, laptop-compatible safe, and free newspaper; rollaway/extra beds available on request
    Pleasure - Air conditioning and daily housekeeping
    Need to Know - Toothbrush and toothpaste not available
    Non-Smoking, pet friendly
    Connecting/adjoining rooms can be requested, subject to availability

    Amenities and Features

    • 24 hours Room service
    • AC
    • Adjoining-Connecting rooms available
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Complimentary bottled water
    • Complimentary local calls
    • Complimentary long-distance calls
    • Complimentary newspaper
    • Complimentary toiletries
    • Complimentary Wifi
    • fully stocked Minibar
    • Furnished Patio/Balcony
    • Guidebooks/recommendations
    • Hair dryer
    • High-speed internet access
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • Iron - ironing board
    • LED TV
    • Non Smoking
    • Pet-friendly room
    • Phone
    • Premium bedding
    • Rainfall showerhead
    • Restaurant/dining guide
    • Rollaway/extra beds - Extra Charge
    • Room Linens provided
    • Shower only
    • Soundproofed rooms
    • Toothbrush and toothpaste not available
    • Turndown service
    • TV
    • TV - Digital Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 55
  • Room, 1 Queen Bed
    Room, 1 Queen Bed
    Room, 1 Queen Bed
    Room, 1 Queen Bed
    Room, 1 Queen Bed

    0/0

    Room, 1 Queen Bed

    1 Queen Bed, 380-sq-foot room with city views
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    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - 55-inch LED TV with premium channels
    Food and Beverages - 24-hour room service, minibar (fees may apply), and free bottled water
    Bed Type and Features - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
    Restrooms & Showers - Private bathroom, shower, and rainfall showerhead
    Extra Features - Free long-distance calls, laptop-compatible safe, and free newspaper; rollaway/extra beds available on request
    Pleasure - Air conditioning and daily housekeeping
    Need to Know - Toothbrush and toothpaste not available
    Non-Smoking, pet friendly
    Connecting/adjoining rooms can be requested, subject to availability

    Amenities and Features

    • 24 hours Room service
    • AC
    • Adjoining-Connecting rooms available
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Complimentary bottled water
    • Complimentary local calls
    • Complimentary long-distance calls
    • Complimentary newspaper
    • Complimentary toiletries
    • Complimentary Wifi
    • fully stocked Minibar
    • Guidebooks/recommendations
    • Hair dryer
    • High-speed internet access
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • Iron - ironing board
    • LED TV
    • Non Smoking
    • Pet-friendly room
    • Phone
    • Premium bedding
    • Rainfall showerhead
    • Restaurant/dining guide
    • Rollaway/extra beds - Extra Charge
    • Room Linens provided
    • Shower only
    • Soundproofed rooms
    • Toothbrush and toothpaste not available
    • Turndown service
    • TV
    • TV - Digital Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 55
  • Room, 1 King Bed
    Room, 1 King Bed
    Room, 1 King Bed
    Room, 1 King Bed

    0/0

    Room, 1 King Bed

    1 King Bed, 515-sq-foot room with city views
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    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - 55-inch LED TV with premium channels
    Food and Beverages - 24-hour room service, minibar (fees may apply), and free bottled water
    Bed Type and Features - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
    Restrooms & Showers - Private bathroom, shower, and rainfall showerhead
    Extra Features - Free long-distance calls, laptop-compatible safe, and free newspaper; rollaway/extra beds available on request
    Pleasure - Air conditioning and daily housekeeping
    Need to Know - Toothbrush and toothpaste not available
    Non-Smoking, pet friendly
    Connecting/adjoining rooms can be requested, subject to availability

    Amenities and Features

    • 24 hours Room service
    • AC
    • Adjoining-Connecting rooms available
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Complimentary bottled water
    • Complimentary local calls
    • Complimentary long-distance calls
    • Complimentary newspaper
    • Complimentary toiletries
    • Complimentary Wifi
    • fully stocked Minibar
    • Guidebooks/recommendations
    • Hair dryer
    • High-speed internet access
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • Iron - ironing board
    • LED TV
    • Non Smoking
    • Pet-friendly room
    • Phone
    • Premium bedding
    • Rainfall showerhead
    • Restaurant/dining guide
    • Rollaway/extra beds - Extra Charge
    • Room Linens provided
    • Shower only
    • Soundproofed rooms
    • Toothbrush and toothpaste not available
    • Turndown service
    • TV
    • TV - Digital Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 55
  • Junior Suite, 1 King Bed, Balcony
    Junior Suite, 1 King Bed, Balcony
    Junior Suite, 1 King Bed, Balcony
    Junior Suite, 1 King Bed, Balcony
    Junior Suite, 1 King Bed, Balcony

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    Junior Suite, 1 King Bed, Balcony

    1 King Bed, 1100-sq-foot soundproofed room, furnished balcony/patio with city views
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    Room Highlights

    Layout of Junior Suite, 1 King Bed, Balcony - Bedroom
    Internet - Free WiFi
    In Room Entertainment - 55-inch LED TV with premium channels
    Food and Beverages - 24-hour room service, minibar (fees may apply), and free bottled water
    Bed Type and Features - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
    Restrooms & Showers - Private bathroom, shower, and rainfall showerhead
    Extra Features - Free long-distance calls, laptop-compatible safe, and free newspaper; rollaway/extra beds available on request
    Pleasure - Air conditioning and daily housekeeping
    Need to Know - Toothbrush and toothpaste not available
    Non-Smoking, pet friendly
    Connecting/adjoining rooms can be requested, subject to availability

    Amenities and Features

    • 24 hours Room service
    • AC
    • Adjoining-Connecting rooms available
    • Balcony
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Complimentary bottled water
    • Complimentary local calls
    • Complimentary long-distance calls
    • Complimentary newspaper
    • Complimentary toiletries
    • Complimentary Wifi
    • fully stocked Minibar
    • Furnished Patio/Balcony
    • Guidebooks/recommendations
    • Hair dryer
    • High-speed internet access
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • Iron - ironing board
    • LED TV
    • Non Smoking
    • Pet-friendly room
    • Phone
    • Premium bedding
    • Rainfall showerhead
    • Restaurant/dining guide
    • Rollaway/extra beds - Extra Charge
    • Room Linens provided
    • Shower only
    • Soundproofed rooms
    • Toothbrush and toothpaste not available
    • Turndown service
    • TV
    • TV - Digital Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 55
  • Room, 2 Queen Beds, Balcony
    Room, 2 Queen Beds, Balcony
    Room, 2 Queen Beds, Balcony
    Room, 2 Queen Beds, Balcony

    0/0

    Room, 2 Queen Beds, Balcony

    2 Queen Beds, 547-sq-foot soundproofed room, furnished balcony/patio with city views
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    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - 55-inch LED TV with premium channels
    Food and Beverages - 24-hour room service, minibar (fees may apply), and free bottled water
    Bed Type and Features - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
    Restrooms & Showers - Private bathroom, shower, and rainfall showerhead
    Extra Features - Free long-distance calls, laptop-compatible safe, and free newspaper; rollaway/extra beds available on request
    Pleasure - Air conditioning and daily housekeeping
    Need to Know - Toothbrush and toothpaste not available
    Non-Smoking, pet friendly
    Connecting/adjoining rooms can be requested, subject to availability

    Amenities and Features

    • 24 hours Room service
    • AC
    • Adjoining-Connecting rooms available
    • Balcony
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Complimentary bottled water
    • Complimentary local calls
    • Complimentary long-distance calls
    • Complimentary newspaper
    • Complimentary toiletries
    • Complimentary Wifi
    • fully stocked Minibar
    • Furnished Patio/Balcony
    • Guidebooks/recommendations
    • Hair dryer
    • High-speed internet access
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • Iron - ironing board
    • LED TV
    • Non Smoking
    • Pet-friendly room
    • Phone
    • Premium bedding
    • Rainfall showerhead
    • Restaurant/dining guide
    • Rollaway/extra beds - Extra Charge
    • Room Linens provided
    • Shower only
    • Soundproofed rooms
    • Toothbrush and toothpaste not available
    • Turndown service
    • TV
    • TV - Digital Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 55
  • Room, 1 King Bed, Balcony
    Room, 1 King Bed, Balcony
    Room, 1 King Bed, Balcony
    Room, 1 King Bed, Balcony
    Room, 1 King Bed, Balcony

    0/0

    Room, 1 King Bed, Balcony

    1 King Bed, 540-sq-foot soundproofed room, furnished balcony/patio with city views
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    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - 55-inch LED TV with premium channels
    Food and Beverages - 24-hour room service, minibar (fees may apply), and free bottled water
    Bed Type and Features - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
    Restrooms & Showers - Private bathroom, shower, and rainfall showerhead
    Extra Features - Free long-distance calls, laptop-compatible safe, and free newspaper; rollaway/extra beds available on request
    Pleasure - Air conditioning and daily housekeeping
    Need to Know - Toothbrush and toothpaste not available
    Non-Smoking, pet friendly
    Connecting/adjoining rooms can be requested, subject to availability

    Amenities and Features

    • 24 hours Room service
    • AC
    • Adjoining-Connecting rooms available
    • Balcony
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Complimentary bottled water
    • Complimentary local calls
    • Complimentary long-distance calls
    • Complimentary newspaper
    • Complimentary toiletries
    • Complimentary Wifi
    • fully stocked Minibar
    • Furnished Patio/Balcony
    • Guidebooks/recommendations
    • Hair dryer
    • High-speed internet access
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • Iron - ironing board
    • LED TV
    • Non Smoking
    • Pet-friendly room
    • Phone
    • Premium bedding
    • Rainfall showerhead
    • Restaurant/dining guide
    • Rollaway/extra beds - Extra Charge
    • Room Linens provided
    • Shower only
    • Soundproofed rooms
    • Toothbrush and toothpaste not available
    • Turndown service
    • TV
    • TV - Digital Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 55
  • Suite, 1 King Bed, City View
    Suite, 1 King Bed, City View
    Suite, 1 King Bed, City View
    Suite, 1 King Bed, City View

    0/0

    Suite, 1 King Bed, City View

    1 King Bed, 880-sq-foot soundproofed room, furnished balcony/patio with city views
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    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - 55-inch LED TV with premium channels
    Food and Beverages - 24-hour room service, minibar (fees may apply), and free bottled water
    Bed Type and Features - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
    Restrooms & Showers - Private bathroom, shower, and rainfall showerhead
    Extra Features - Free long-distance calls, laptop-compatible safe, and free newspaper; rollaway/extra beds available on request
    Pleasure - Air conditioning and daily housekeeping
    Need to Know - Toothbrush and toothpaste not available
    Non-Smoking, pet friendly
    Connecting/adjoining rooms can be requested, subject to availability

    Amenities and Features

    • 24 hours Room service
    • AC
    • Adjoining-Connecting rooms available
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Complimentary bottled water
    • Complimentary local calls
    • Complimentary long-distance calls
    • Complimentary newspaper
    • Complimentary toiletries
    • Complimentary Wifi
    • fully stocked Minibar
    • Furnished Patio/Balcony
    • Guidebooks/recommendations
    • Hair dryer
    • High-speed internet access
    • Housekeeping (Daily)
    • In room safe - laptop compatible
    • Iron - ironing board
    • LED TV
    • Non Smoking
    • Pet-friendly room
    • Phone
    • Premium bedding
    • Rainfall showerhead
    • Restaurant/dining guide
    • Rollaway/extra beds - Extra Charge
    • Room Linens provided
    • Shower only
    • Soundproofed rooms
    • Toothbrush and toothpaste not available
    • Turndown service
    • TV
    • TV - Digital Service
    • TV - Premium channels
    • TV size measurement: inch
    • TV size: 55

ABOUT THE HOTEL

About Thompson Playa Del Carmen Main House, by Hyatt Hotel

Hotel Location & Nearby Attractions

With a stay at Thompson Playa Del Carmen Main House, by Hyatt in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Quinta Avenida and 4 minutes by foot from Playa del Carmen Main Beach. This luxury hotel is 0.4 mi (0.6 km) from Mamitas Beach and 0.6 mi (0.9 km) from Playa del Carmen Maritime Terminal.

Popular Hotel Amenities and Features

Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and shopping on site.

Business, Other Amenities

Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Restaurants, Bars, Lounge & Dining options

All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Continental breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 92 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and complimentary newspapers, as well as phones with free local calls.
Pet Policy for Thompson Playa Del Carmen Main House, by Hyatt
If you are thinking of bringing your pet and want to know if pets are allowed at Thompson Playa Del Carmen Main House, by Hyatt, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Thompson Playa Del Carmen Main House, by Hyatt are listed below.

Pets allowed

Only dogs are allowed

Service animals are exempt from fees/restrictions

Service animals are allowed

Pet max weight (per pet) in kg is 18

Pet max weight (per pet) in lb is 40

Additional Hotel Details
  • Property does not require health documentation at check-in
  • Professional property host/manager
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • LGBTQ friendly
  • Property confirms they are implementing guest safety measures
  • Temperature checks are available to guests
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing enhanced cleaning measures
  • Property is cleaned with disinfectant
  • Cashless transactions are available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Staff wears personal protective equipment
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Masks are available to guests
  • Electrostatic spray is used for disinfection
  • Protective clothing is available to guests
  • Property does not offer onsite COVID-19 testing
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Commonly-touched surfaces are cleaned with disinfectant

HOTEL LOCATION

Nearest airport and around Thompson Playa Del Carmen Main House, by Hyatt
- Playa del Carmen, QROO Hotel

Distances are displayed to the nearest 0.1 mile and kilometer.

Calle Corazón - 0.1 km / 0.1 mi
Quinta Avenida - 0.1 km / 0.1 mi
Calle 12 - 0.1 km / 0.1 mi
Quinta Alegría Shopping Mall - 0.2 km / 0.1 mi
Nuestra Senora del Carmen Catholic Church - 0.3 km / 0.2 mi
Playa del Carmen Main Beach - 0.3 km / 0.2 mi
3D Museum of Wonders - 0.3 km / 0.2 mi
Riviera Gran Casino - 0.4 km / 0.3 mi
Central Square - 0.5 km / 0.3 mi
Mercado Playa del Carmen - 0.5 km / 0.3 mi
Mamitas Beach - 0.6 km / 0.4 mi
Pier Navega - 0.6 km / 0.4 mi
Founders Park - 0.8 km / 0.5 mi
Mario Villanueva Stadium Madrid - 0.8 km / 0.5 mi
Playa del Carmen Maritime Terminal - 0.9 km / 0.6 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 34.2 km / 21.3 mi
Cancun Intl. Airport (CUN) - 56.2 km / 34.9 mi

The preferred airport for Thompson Playa Del Carmen Main House, by Hyatt is Cancun Intl. Airport (CUN).

Group hotel rates (9+ROOMS)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.
We have lowest special group rates and discounts for any type or group size.
GROUP RATES (9+ ROOMS)

TRAVELER SENTIMENTS

About Thompson Playa Del Carmen Main House, by Hyatt Hotel

Does this property have a swimming pool?
Yes, Thompson Playa Del Carmen Main House, by Hyatt has a hotel pool.
What is the check-in policy?
The checking times for Thompson Playa Del Carmen Main House, by Hyatt are between 3:00 PM and 11:30 PM. The minimum age to check-in is 18.
What is the check-out time?
This Thompson Playa Del Carmen Main House, by Hyatt's check-out time is 12:00 PM.
What brand is Thompson Playa Del Carmen Main House, by Hyatt?
Thompson Playa Del Carmen Main House, by Hyatt is a part of Thompson Hotels By Hyatt.
What is the street address for Thompson Playa Del Carmen Main House, by Hyatt?
The address for Thompson Playa Del Carmen Main House, by Hyatt is 5ta Avenida Norte Por 12 Norte y 14 Norte, Playa del Carmen, QROO 77710
Is Thompson Playa Del Carmen Main House, by Hyatt an all inclusive property?

All-inclusive room rates at Thompson Playa Del Carmen Main House, by Hyatt are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
What is the price for tonight?
Based on recent averages, the price for tonight can start at 399.
What is the nightly room rate for this weekend?
Based on recent averages, the room rate for this weekend can be as low as 399 per night.
When was the Thompson Playa Del Carmen Main House, by Hyatt built?
The Thompson Playa Del Carmen Main House, by Hyatt in Playa del Carmen was built in 2015.
How many guest rooms are at Thompson Playa Del Carmen Main House, by Hyatt?
The Thompson Playa Del Carmen Main House, by Hyatt has a total of 92 guest rooms.
How many floors does the Thompson Playa Del Carmen Main House, by Hyatt have?
This Playa del Carmen hotel has 3 floors. The hotel has 1 building/tower.
What is the hotel theme?
Travelers find this hotel Pet Friendly. Other themes include Luxury, Beach, City, Adventure sport.
Recommended landmarks, attractions or things to do around THOMPSON PLAYA DEL CARMEN MAIN HOUSE, BY HYATT?
THOMPSON PLAYA DEL CARMEN MAIN HOUSE, BY HYATT is within minutes from Calle Corazón - 0.1 km / 0.1 mi , Quinta Avenida - 0.1 km / 0.1 mi and Calle 12 - 0.1 km / 0.1 mi
Which the best airport near THOMPSON PLAYA DEL CARMEN MAIN HOUSE, BY HYATT?
The preferred airport for Thompson Playa Del Carmen Main House, by Hyatt is Cancun Intl. Airport (CUN). The airport is conveniently located when visiting this Playa del Carmen hotel.

ADDITIONAL HOTEL REVIEWS

Thompson Playa Del Carmen Main House, by Hyatt Reviews Summary

  • Hotel review by John

    John

    Exceptional

    Perfect

  • Hotel review by Phil

    Phil

    Wonderful

    Exceptional

  • Hotel review by Eliad

    Eliad

    Exceptional

    Perfect

  • Hotel review by Abdulhaq

    Abdulhaq

    Disappointing

    Disappointing

    Pros: Location, the design .. rooms interior and roof top pool and seating areas design was great
    Cons: The whole facility was on a "save mode," 1- there was no staff around, and the room was not cleaned next day. 2- Front desk were not responsive to calls from the room, u have to go all the way to the lobby to talk to them. I had a problem with AC! 3- A/C was set to 22 celceuious .. during the night it went up to 24 .. anyway they changed the room eventually, but all in all it was so inconvenient. 4- towels were not available on the roof top pool.

  • Hotel review by Ian

    Ian

    Very Good

    Loved Playa del Carmen will return shortly.

    Pros: Great location and beautiful hotel. I would definitely stay there again.
    Cons: Biggest thing was location access to everything while I learned the area.

  • Hotel review by Jane

    Jane

    Exceptional

    Excellent vibe and location! Great rooftop pool.

    Pros: Fantastic location right in the middle of a very busy area in Playa. The rooftop pool was so much fun and the staff were terrific and so helpful. The food we ate both at pool for lunch and also breakfast was very tasty and fresh. We enjoyed the pool the most (it was super hot so it was a relief). The music and whole vibe was really fun also.
    Cons: The music at the pool was a little loud across the day, would be nice to just have it down a touch and ramp up later in the afternoon. Would be difficult for people that were not into the kind of music that was being played. It's also quite loud at night (from the street), it didn't bother us, but if you were light sleepers it might be annoying, however the hotel does supply ear plugs :)

  • Hotel review by Brandi

    Brandi

    Exceptional

    Perfect

  • Hotel review by Domenico

    Domenico

    Wonderful

    Exceptional

  • Hotel review by Jacki

    Jacki

    Very Good

    Very good

  • Hotel review by Maldonado

    Maldonado

    Exceptional

    Perfect

  • Hotel review by Barron

    Barron

    Wonderful

    Had a fantastic time! Personel Super helpful!

    Pros: The location was fantastic close to beach and downtown area! So much accessability! Love it!
    Cons: At night it could get loud and noisy. But not difficult to sleep!

  • Hotel review by Karam

    Karam

    Exceptional

    Perfect

  • Hotel review by Saul

    Saul

    Wonderful

    Conveniently located if youre looking to be in the hustle and bustle of Playa del Carmen and literally right next door

    Pros: It was clean and really moody. It is close to a lot of restaurants, shopping and Coco Bongo.
    Cons: They never actually came to pick up the mini bar even though we told them on day 2 of 4. The mini fridge was stocked so we could barely put our own drinks and could not remove them and set them to the side as we would be charged if they were seen by house keeping. It was a bit noisy till about 3 AM. The staff was not accommodating with the towels even though the pool is supposed to be open 24 hours. The light were shut off on our side where we were lounging/ swimming at about 12-1. The valet was super quick but its a bit odd to get your car in as you have to drive down what looks to be an ally/walkway.

  • Hotel review by Anonymous

    Anonymous

    Exceptional

    Perfect

  • Hotel review by Eve

    Eve

    Wonderful

    lovely for a quick overnight but not longer

    Pros: great location right off 5th Avenue, great rooftop
    Cons: staff were not as knowledgeable as I would have expected regarding customs/travel questions pretty limited facilities at their sister location. also, rood seemed geared toward Day Pass people

  • Hotel review by Nawaf

    Nawaf

    Exceptional

    Exceptional

    Pros: location
    Cons: nothing

  • Hotel review by Simone

    Simone

    Wonderful

    Superb

    Pros: it was clean and well positioned
    Cons: loud music

  • Hotel review by Eitan

    Eitan

    Wonderful

    Superb

    Pros: Location and the roof top restaurant was great
    Cons: It's a bit noisy from the clubs next door but I'm OK with it

  • Hotel review by Safeer

    Safeer

    Exceptional

    very Helpfull and hospitable staff.

    Pros: all.
    Cons: ..

  • Hotel review by Sarah

    Sarah

    Pleasant

    Pleasant