It was nice and peaceful

Pros: It was very nice it could have been a little lower on the price with the way things are so high right now. But I understand everybody have to make they money

Cons: The price could have been a little lower

Exceptional

Pros: Everything

Cons: That there were no microwave nor refrigerator in the room.

Good

Disappointing

Pros: Location was great!

Cons: My room had a mildew smell and the shower curtain was molded.

Staff here is fabulous. Location...

Pros: Convenient location. Great rate. Free parking

Cons: Not sufficient linens in the room for 2 people and the make up mirror was inoperative. The room was worn looking and certainly needed updating.

Exceptional

Exceptional

It was good.

Pros: I liked how convenient the location was from everything we visited. The lobby area and halls were clean. Our room was also clean.

Cons: The bathroom was very outdated. Oleatha could not figure out if she “liked” us or not. Upon arrival, she spoke over us when we were trying to explain to her that I called twice to speak to someone about payment methods. I was told your facility accepted cash and credit cards therefore we brought cash. She looked at me as if she did not agree and as if I were lying and she didn’t know if this was true or not. She eventually accepted the cash payment with no hesitation when it was in her hands. The next day, we did not need room service because we are very clean people and make our beds daily however we did need new towels because we don’t like using the same towel multiple times. When we entered the hotel from our outing, we inquired about receiving new towels and Oleatha stated, “don’t you already have towels in your room?”. There was an awkward pause and my friend that accompanied me on the trip was very upset. I also stated that we did not know there was a limit on towels to use per day or if we had to keep the same towels our entire stay. I am a valued member of Marriott Bonvoy program. My aunt also is a division manager in STL for Marriott hotels. Marriott is always my first choice however, I did not get that welcoming feel from Oleatha. But, the ladies that were at check out were really sweet and communicative! I did not catch their names but they were really sweet!

Pros: Location. Easy access to I 10

Cons: The rudest front desk clerk I have ever encountered. Didn't know his own hotel and actually raised his voice when I became annoy after he put me directly across from the elevator, which I specifically asked not to be. Hotel employee needs to be fired immediately.

Exceptional

Not recommended.

Pros: Only highlight was the smiling, friendly server at breakfast. She gets a 10.

Cons: Mildew smelling carpet and bedding. Stains on the towels. My reservation with booking.com stated breakfast included but the desk manager at checkout stated I would be charged regardless and rudely said to take it up with booking.com although I showed her my reservation information she wouldn’t acknowledge it. I just don’t think that would be the first time that could have happened there. Just so you are aware. I stayed here a year ago for a weekend convention when there was no air conditioning and people had soggy carpeting and the room keys didn’t work. Earlier I was told renovations were complete but today was told they are ongoing.

Good

Pros: Convenient location with free covered parking. Comfortable bed.

Cons: Bathrooms could be updated. Not enough toiletries in Bathroom. Wifi service in the room was very poor with little to no signal strength.

Very good

Cons: My 65 fianc and I were very disappointed. We asked for king bed and got two smaller than full beds. Horrible experience as we chose this hotel solely on the king available

Im overall a good experience

Pros: Despite getting 2 keys that didnt work, they assign me a different room. Breakfast buffet was tasty, hot, and plentiful. Staff was nice and courteous

Cons: Not enough towels in bathroom and no refrigerator

I’m overall a good experience

Pros: Despite getting 2 keys that didn’t work, they assign me a different room. Breakfast buffet was tasty, hot, and plentiful. Staff was nice and courteous

Cons: Not enough towels in bathroom and no refrigerator

Exceptional

Perfect

Great value and close to what I was there for

Pros: Staff was very nice at reception and bar areas. Rooms were clean

Cons: No one tells you that if you want room service you have to ask for it. While my room was clean, the curtains were off the track and a makeup bathroom mirror was just hanging. I reported these items so hopefully they are fixed now