The Ritz-Carlton Residences Orlando, Grande Lakes

  • 4012 CENTRAL FLORIDA PARKWAY, BUILDING 2 , Orlando, Florida 32837
  • 4012 CENTRAL FLORIDA PARKWAY, BUILDING 2 , Orlando, Florida - 32837
  • 855-516-1090
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Outstanding value on upcoming dates.
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Room, 4 Bedrooms, Private Pool, View
Room, 4 Bedrooms, Private Pool, View
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4 Double Beds

Non-Smoking


Room is accessed via exterior corridors

Amenities and Features

  • Non Smoking
  • Access by exterior corridors
Room, 3 Bedrooms, Private Pool, View
Room, 3 Bedrooms, Private Pool, View
View room details and amenities View details & amenities
Check Rates Check Rates

Check savings and offers!

Check savings and offers!

3 Double Beds

Non-Smoking


Room is accessed via exterior corridors

Amenities and Features

  • Non Smoking
  • Access by exterior corridors
Room, 3 Bedrooms, Private Pool
Check Rates Check Rates

Check savings and offers!

Check savings and offers!

3 Double Beds

Non-Smoking


Room is accessed via exterior corridors

Amenities and Features

  • Non Smoking
  • Access by exterior corridors
Room, 4 Bedrooms, Private Pool, Golf View
Room, 4 Bedrooms, Private Pool, Golf View
View room details and amenities View details & amenities
Check Rates Check Rates

Check savings and offers!

Check savings and offers!

4 Double Beds

Overlooking the golf course


Non-Smoking

Room is accessed via exterior corridors

Amenities and Features

  • Non Smoking
  • Access by exterior corridors
 

About The Hotel

  Call us for secret deals: 855-516-1090

About The Ritz-Carlton Residences Orlando, Grande Lakes Hotel

Hotel Location & Nearby Attractions

With a stay at The Ritz-Carlton Residences Orlando, Grande Lakes in Orlando, you'll be within a 10-minute drive of Orange County Convention Center and Universal Orlando Resort. This luxury hotel is 7.3 mi (11.7 km) from Disney Springs™ and 7.5 mi (12 km) from Universal Studios Florida.

Popular Hotel Amenities and Features

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including wireless internet access (surcharge) and an arcade/game room. This hotel also features gift shops/newsstands, a hair salon, and wedding services.

Business, Other Amenities

Featured amenities include ATM/banking services and an elevator.

Restaurants, Bars, Lounge & Dining options

At The Ritz-Carlton Residences Orlando, Grande Lakes, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Breakfast is available for a fee.


Additional Hotel Details
Professional property host/manager
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

The Ritz-Carlton Residences Orlando, Grande Lakes Hotel Amenities


Breakfast Services
  • Breakfast available - Extra Charge
Business, Conference & Meetings
  • Wedding & banquet services
Games & Sports
  • Arcade - Game room
General Amenities
  • Hotel Restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible registration desk
General Amenities
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair accessible path of travel
General Amenities
  • Elevator & lift on property
  • ATM & banking on site
Internet
  • WiFi access with surcharge
Pool Facilities
  • Outdoor Swimming Pool
Restaurants & Bars
  • Number of bars & lounges -
  • Number of restaurants -
Shopping
  • Gift shops or news stand
Spa Services
  • Hair salon & barber

About Ritz-Carlton Brand Hotels

Ritz-Carlton is a luxury hotel chain being operated by the American company, The Ritz-Carlton Hotel Company, LLC, which has 97 luxury resorts and hotels in 30 countries. The previous owners sold Ritz-Carlton brand name as well as its hotels in Boston, Massachusetts and the current company was established in 1983. It has been extended to other location and is now a subsidiary of Marriott International.

 

Ritz-Carlton hotels is designed to let families discover and experience that cultivate time together and activities that motivates children to explore with their friends. This hotel takes families to a place of revived connection with adventurous Ritz-Carlton program, well designed experiences for adults, and a variety of family activities that can be enjoyed together. Truly staying at Ritz-Carlton luxury hotels and resort can create memorable and unforgettable experience for the whole family.

 

The company’s hotel growth was mainly because of the hard work of its President and COO, Mr. Horst Schulze. Under his leadership, the hotels grew from 4 to 40 location in the United States and awarded twice (1992 and 1999) the prestigious Malcolm Baldrige National Quality Award. Other awards of Ritz-Carlton hotels are Zagat Survey’s top dining, hotel and service: and Ritz-Carlton in Dallas, USA and Wolfsburg, Germany also both given top honors from Zagat in 2009.

 
 

Hotel Location

  Call for unpublished prices: 855-516-1090

Nearest airport and around The Ritz-Carlton Residences Orlando, Grande Lakes - Orlando, Florida Hotel

 
 

Distances are displayed to the nearest 0.1 mile and kilometer.

The Ritz-Carlton Golf Club - 1.4 km / 0.8 mi
Aquatica - 3.9 km / 2.4 mi
Shingle Creek Golf Course - 4.4 km / 2.8 mi
Orange County Convention Center - 5.9 km / 3.7 mi
Florida Mall - 6.4 km / 4 mi
Wonderworks - 6.6 km / 4.1 mi
Pointe Orlando - 7.1 km / 4.4 mi
Dr. P. Phillips Hospital - 7.1 km / 4.4 mi
Pirate's Cove Adventure Golf - 7.5 km / 4.7 mi
SEA LIFE Orlando Aquarium - 7.6 km / 4.8 mi
The Wheel at ICON Park™ - 7.7 km / 4.8 mi
Madame Tussauds - 7.8 km / 4.8 mi
Orlando Vineland Premium Outlets - 7.8 km / 4.8 mi
Sleuth's Mystery Dinner Show - 8 km / 5 mi
Ripley's Believe It or Not - 8.1 km / 5 mi

The nearest airports are:
Orlando Intl. Airport (MCO) - 17.5 km / 10.9 mi
Kissimmee, FL (ISM-Kissimmee Gateway) - 15.6 km / 9.7 mi
Orlando Sanford Intl. Airport (SFB) - 60.9 km / 37.9 mi

 
 

EXPLORE NEARBY ATTRACTIONS, ACTIVITIES AND LOCAL EXPERIENCES

Discovery Cove

An all-inclusive day resort where guests can swim with dolphins, snorkel among thousands of tropical fish and rays, hand-feed exotic birds, and relax on sandy beaches. (1.5 miles from the hotel location)

Address: 6000 Discovery Cove Way, Orlando, FL 32821, United States

SeaWorld Orlando

A marine zoological park and theme park featuring rides, shows, and exhibits that blend marine life education and entertainment. (2.0 miles from the hotel location)

Address: 7007 Sea World Dr, Orlando, FL 32821, United States

Aquatica Orlando

A water park owned and operated by SeaWorld Parks & Entertainment, offering high-speed water slides, wave pools, and close-up animal experiences. (1.8 miles from the hotel location)

Address: 5800 Water Play Way, Orlando, FL 32821, United States

Orlando Vineland Premium Outlets

An upscale, outdoor shopping center that features a plethora of luxury and retail brands at discount prices. (3.5 miles from the hotel location)

Address: 8200 Vineland Ave, Orlando, FL 32821, United States

ICON Park

An open-air entertainment complex featuring The Wheel, a 400-ft tall observation wheel, Madame Tussauds Orlando, SEA LIFE Orlando Aquarium, and numerous restaurants and shops. (5.2 miles from the hotel location)

Address: 8375 International Dr, Orlando, FL 32819, United States

 

EXPLORE NEARBY ATTRACTIONS, ACTIVITIES AND LOCAL EXPERIENCES

Discovery Cove
  • An all-inclusive day resort where guests can swim with dolphins, snorkel among thousands of tropical fish and rays, hand-feed exotic birds, and relax on sandy beaches. (1.5 miles from the hotel location)
  • Address: 6000 Discovery Cove Way, Orlando, FL 32821, United States
SeaWorld Orlando
  • A marine zoological park and theme park featuring rides, shows, and exhibits that blend marine life education and entertainment. (2.0 miles from the hotel location)
  • Address: 7007 Sea World Dr, Orlando, FL 32821, United States
Aquatica Orlando
  • A water park owned and operated by SeaWorld Parks & Entertainment, offering high-speed water slides, wave pools, and close-up animal experiences. (1.8 miles from the hotel location)
  • Address: 5800 Water Play Way, Orlando, FL 32821, United States
Orlando Vineland Premium Outlets
  • An upscale, outdoor shopping center that features a plethora of luxury and retail brands at discount prices. (3.5 miles from the hotel location)
  • Address: 8200 Vineland Ave, Orlando, FL 32821, United States
ICON Park
  • An open-air entertainment complex featuring The Wheel, a 400-ft tall observation wheel, Madame Tussauds Orlando, SEA LIFE Orlando Aquarium, and numerous restaurants and shops. (5.2 miles from the hotel location)
  • Address: 8375 International Dr, Orlando, FL 32819, United States
 

Group Hotel Rates(9+ Rooms)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.

We have lowest special group rates and discounts for any type or group size.

 
 

Traveler Sentiments

  Call for specials: 855-516-1090

Verified Guest Reviews for Orlando, Florida Hotels

 
 

Helpful Info & FAQs

Does this property have a swimming pool?

Yes, The Ritz-Carlton Residences Orlando, Grande Lakes has a hotel pool.

What is the check-in policy?

The checking times for The Ritz-Carlton Residences Orlando, Grande Lakes are between 4:00 PM and .

What is the check-out time?

This The Ritz-Carlton Residences Orlando, Grande Lakes's check-out time is 11:00 AM.

What brand is The Ritz-Carlton Residences Orlando, Grande Lakes?

The Ritz-Carlton Residences Orlando, Grande Lakes is a part of Ritz-Carlton.

What is the street address for The Ritz-Carlton Residences Orlando, Grande Lakes?

The address for The Ritz-Carlton Residences Orlando, Grande Lakes is 4012 CENTRAL FLORIDA PARKWAY BUILDING 2, Orlando, Florida 32837

What is the price for tonight?

Based on recent averages, the price for tonight can start at 195.

What is the nightly room rate for this weekend?

Based on recent averages, the room rate for this weekend can be as low as 195 per night.

What is the hotel theme?

Travelers find this hotel . Other themes include Luxury.

Recommended landmarks, attractions or things to do around THE RITZ-CARLTON RESIDENCES ORLANDO, GRANDE LAKES?

THE RITZ-CARLTON RESIDENCES ORLANDO, GRANDE LAKES is within minutes from The Ritz-Carlton Golf Club - 1.4 km / 0.8 mi , Aquatica - 3.9 km / 2.4 mi and Shingle Creek Golf Course - 4.4 km / 2.8 mi

 
 

Additional Hotel Reviews

  Phone exclusive rates: Call 855-516-1090

The Ritz-Carlton Residences Orlando, Grande Lakes Reviews Summary

UserGustavo
8/10
 
Very Good
Very good

UserDania
10/10
 
Exceptional
Exceptional

UserBriar-rose
10/10
 
Exceptional
Exceptional

UserTom
8/10
 
Very Good
Great apart from the staff.

Pros: A general high standard.
Cons: Staff were poor. Breakfast was not good and served badly with unhelpful unfriendly and uninterested staff.
UserJeffrey
10/10
 
Exceptional
Good

Pros: The stay was great. The view from the room was excellent.
Cons: The booking process was a nightmare
UserMichelle
9/10
 
Wonderful
Superb

UserGhassan
10/10
 
Exceptional
luxurious and relaxing

Pros: the staff where amazing very friendly and welcoming, the room was comfortable and spacious . the location was handy to shopping areas and other attractions . I would definitely stay there again
UserMuath
10/10
 
Exceptional
Simply remarkable

Pros: Everything
Cons: Nothing
UserTareq
1/10
 
Very Poor
In summary, this recent stay at The Ritz has left me questioning the standards to which this once revered brand holds it

Cons: The Declining Standards of The Ritz Hotel While The Ritz Hotel has historically been synonymous with luxury and opulence, my recent experience has painted a contrasting image. Here are the reasons for my profound disappointment: 1- Communication Breakdown: The hotel claims not to monitor messages sent via third-party applications. This is a blatant disregard for customer service, especially considering I had sent urgent requests for early check-in through these channels. 2- Check-in Chaos: After an exhausting wait of three hours, I was presented with a room that wasn't what I had booked. To add insult to injury, they tried to downplay the error, offering me my original room only after an additional hour's wait. 3- Credit Card Compromises: a transaction generated from the Ritz on the 15th of October with 201.9 dollars with Authentication code H37610 hit my credit card at 2:00 am Florida time where the front desk stated that they dont have it recorded in their system!!! Despite the fact that I have paid the total payment of the stay upfront with 500 dollars as deposit. 4-Housekeeping Havoc: On October 16th, after leaving my room from 8:00 am to 6:00 pm, I returned to find it untouched. Such negligence points towards deeply rooted management issues. 5- Neglecting Basic Hygiene: The bed sheets weren't changed for over four days. Such disregard for cleanliness is unacceptable, especially for a reputed establishment. 6- Plumbing Problems: The water pressure in the shower was so low it almost felt non-existent. A luxury hotel should at least guarantee basic amenities working at their optimum. 7- Incomplete Amenities: It's shocking to find that even basic amenities like cotton swabs were missing from the room. 8- Poor Isolation: The room's main door had such terrible sound isolation that every passerby in the hallway became an unwelcome guest in my room.
UserTareq
1/10
 
Very Poor
In summary, this recent stay...

Cons: The Declining Standards of The Ritz Hotel While The Ritz Hotel has historically been synonymous with luxury and opulence, my recent experience has painted a contrasting image. Here are the reasons for my profound disappointment: 1- Communication Breakdown: The hotel claims not to monitor messages sent via third-party applications. This is a blatant disregard for customer service, especially considering I had sent urgent requests for early check-in through these channels. 2- Check-in Chaos: After an exhausting wait of three hours, I was presented with a room that wasn't what I had booked. To add insult to injury, they tried to downplay the error, offering me my original room only after an additional hour's wait. 3- Credit Card Compromises: a transaction generated from the Ritz on the 15th of October with 201.9 dollars with Authentication code H37610 hit my credit card at 2:00 am Florida time where the front desk stated that they don’t have it recorded in their system!!! Despite the fact that I have paid the total payment of the stay upfront with 500 dollars as deposit. 4-Housekeeping Havoc: On October 16th, after leaving my room from 8:00 am to 6:00 pm, I returned to find it untouched. Such negligence points towards deeply rooted management issues. 5- Neglecting Basic Hygiene: The bed sheets weren't changed for over four days. Such disregard for cleanliness is unacceptable, especially for a reputed establishment. 6- Plumbing Problems: The water pressure in the shower was so low it almost felt non-existent. A luxury hotel should at least guarantee basic amenities working at their optimum. 7- Incomplete Amenities: It's shocking to find that even basic amenities like cotton swabs were missing from the room. 8- Poor Isolation: The room's main door had such terrible sound isolation that every passerby in the hallway became an unwelcome guest in my room.
UserLaura
9/10
 
Wonderful
Superb

UserLaura
9/10
 
Wonderful
Exceptional

UserGabriella
8/10
 
Very Good
Very good

UserGabriella
8/10
 
Very Good
Very good

UserJacqueline
10/10
 
Exceptional
Exceptional

Pros: EVERYTHING! Everything was wonderful, we had a great time.
Cons: The price was too high for most things.
UserJacqueline
10/10
 
Exceptional
Exceptional

Pros: EVERYTHING! Everything was wonderful, we had a great time.
Cons: The price was too high for most things.
UserHarrison
10/10
 
Exceptional
Perfect Wedding Stay beyond expectations! 10/10

Pros: Me and my wife stayed for 3 nights including our wedding night as we got married in Saint Cloud Florida, the stay was beyond perfect, as soon as you drive in to the reception through the beautiful palm trees the lobby and location is made of beautiful marble, the location is amazing on the lake and I love that it is connected to the JW Marriott which allows users to use the waterpark slides and the lazy river which is a really nice edition to a luxury hotel. We had a room on the 12th floor and the views were stunning to look out across the lake, the staff team were very helpful and amazing, the staff team got us a lovely complimentary bottle of champagne to celebrate our marriage among a few other bits. The food was amazing and the in house coffee was very very good. This was the first time I stayed at a ritz of any kind and was my favourite hotel out of all I have ever been too which includes the Burj al Arab in Dubai. we stayed for 3 nights before going on honeymoon and totally recommend. Be sure to book the ritz instead of the JW if you deciding between the two, you won't regret it.
Cons: The prices was very high inside the ritz, which I suppose is expected. Hard to find any fault, but the breakfast buffet was quite limited compared to a Hilton breakfast.
UserHarrison
10/10
 
Exceptional
Perfect Wedding Stay beyond expectations!...

Pros: Me and my wife stayed for 3 nights including our wedding night as we got married in Saint Cloud Florida, the stay was beyond perfect, as soon as you drive in to the reception through the beautiful palm trees the lobby and location is made of beautiful marble, the location is amazing on the lake and I love that it is connected to the JW Marriott which allows users to use the waterpark slides and the lazy river which is a really nice edition to a luxury hotel. We had a room on the 12th floor and the views were stunning to look out across the lake, the staff team were very helpful and amazing, the staff team got us a lovely complimentary bottle of champagne to celebrate our marriage among a few other bits. The food was amazing and the in house coffee was very very good. This was the first time I stayed at a ritz of any kind and was my favourite hotel out of all I have ever been too which includes the Burj al Arab in Dubai. we stayed for 3 nights before going on honeymoon and totally recommend. Be sure to book the ritz instead of the JW if you deciding between the two, you won't regret it.
Cons: The prices was very high inside the ritz, which I suppose is expected. Hard to find any fault, but the breakfast buffet was quite limited compared to a Hilton breakfast.
UserHunter
10/10
 
Exceptional
Perfect

UserHunter
10/10
 
Exceptional
Exceptional

 
Hotel Location & Nearby Attractions

With a stay at The Ritz-Carlton Residences Orlando, Grande Lakes in Orlando, you'll be within a 10-minute drive of Orange County Convention Center and Universal Orlando Resort. This luxury hotel is 7.3 mi (11.7 km) from Disney Springs™ and 7.5 mi (12 km) from Universal Studios Florida.

Popular Hotel Amenities and Features

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including wireless internet access (surcharge) and an arcade/game room. This hotel also features gift shops/newsstands, a hair salon, and wedding services.

Business, Other Amenities

Featured amenities include ATM/banking services and an elevator.

Restaurants, Bars, Lounge & Dining options

At The Ritz-Carlton Residences Orlando, Grande Lakes, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Breakfast is available for a fee.


Additional Hotel Details
Professional property host/manager
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

The Ritz-Carlton Residences Orlando, Grande Lakes Hotel Amenities

Breakfast Services
  • Breakfast available - Extra Charge
Business, Conference & Meetings
  • Wedding & banquet services
Games & Sports
  • Arcade - Game room
General Amenities
  • Hotel Restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible registration desk
General Amenities
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair accessible path of travel
General Amenities
  • Elevator & lift on property
  • ATM & banking on site
Internet
  • WiFi access with surcharge
Pool Facilities
  • Outdoor Swimming Pool
Restaurants & Bars
  • Number of bars & lounges -
  • Number of restaurants -
Shopping
  • Gift shops or news stand
Spa Services
  • Hair salon & barber

About Ritz-Carlton Brand Hotels

Ritz-Carlton is a luxury hotel chain being operated by the American company, The Ritz-Carlton Hotel Company, LLC, which has 97 luxury resorts and hotels in 30 countries. The previous owners sold Ritz-Carlton brand name as well as its hotels in Boston, Massachusetts and the current company was established in 1983. It has been extended to other location and is now a subsidiary of Marriott International.

 

Ritz-Carlton hotels is designed to let families discover and experience that cultivate time together and activities that motivates children to explore with their friends. This hotel takes families to a place of revived connection with adventurous Ritz-Carlton program, well designed experiences for adults, and a variety of family activities that can be enjoyed together. Truly staying at Ritz-Carlton luxury hotels and resort can create memorable and unforgettable experience for the whole family.

 

The company’s hotel growth was mainly because of the hard work of its President and COO, Mr. Horst Schulze. Under his leadership, the hotels grew from 4 to 40 location in the United States and awarded twice (1992 and 1999) the prestigious Malcolm Baldrige National Quality Award. Other awards of Ritz-Carlton hotels are Zagat Survey’s top dining, hotel and service: and Ritz-Carlton in Dallas, USA and Wolfsburg, Germany also both given top honors from Zagat in 2009.

Distances are displayed to the nearest 0.1 mile and kilometer.

The Ritz-Carlton Golf Club - 1.4 km / 0.8 mi
Aquatica - 3.9 km / 2.4 mi
Shingle Creek Golf Course - 4.4 km / 2.8 mi
Orange County Convention Center - 5.9 km / 3.7 mi
Florida Mall - 6.4 km / 4 mi
Wonderworks - 6.6 km / 4.1 mi
Pointe Orlando - 7.1 km / 4.4 mi
Dr. P. Phillips Hospital - 7.1 km / 4.4 mi
Pirate's Cove Adventure Golf - 7.5 km / 4.7 mi
SEA LIFE Orlando Aquarium - 7.6 km / 4.8 mi
The Wheel at ICON Park™ - 7.7 km / 4.8 mi
Madame Tussauds - 7.8 km / 4.8 mi
Orlando Vineland Premium Outlets - 7.8 km / 4.8 mi
Sleuth's Mystery Dinner Show - 8 km / 5 mi
Ripley's Believe It or Not - 8.1 km / 5 mi

The nearest airports are:
Orlando Intl. Airport (MCO) - 17.5 km / 10.9 mi
Kissimmee, FL (ISM-Kissimmee Gateway) - 15.6 km / 9.7 mi
Orlando Sanford Intl. Airport (SFB) - 60.9 km / 37.9 mi

User
Gustavo
 
8/10
Very Good
Very good

User
Dania
 
10/10
Exceptional
Exceptional

User
Briar-rose
 
10/10
Exceptional
Exceptional

User
Tom
 
8/10
Very Good
Great apart from the staff.

Pros: A general high standard.
Cons: Staff were poor. Breakfast was not good and served badly with unhelpful unfriendly and uninterested staff.
User
Jeffrey
 
10/10
Exceptional
Good

Pros: The stay was great. The view from the room was excellent.
Cons: The booking process was a nightmare
User
Michelle
 
9/10
Wonderful
Superb

User
Ghassan
 
10/10
Exceptional
luxurious and relaxing

Pros: the staff where amazing very friendly and welcoming, the room was comfortable and spacious . the location was handy to shopping areas and other attractions . I would definitely stay there again
User
Muath
 
10/10
Exceptional
Simply remarkable

Pros: Everything
Cons: Nothing
User
Tareq
 
1/10
Very Poor
In summary, this recent stay at The Ritz has left me questioning the standards to which this once revered brand holds it

Cons: The Declining Standards of The Ritz Hotel While The Ritz Hotel has historically been synonymous with luxury and opulence, my recent experience has painted a contrasting image. Here are the reasons for my profound disappointment: 1- Communication Breakdown: The hotel claims not to monitor messages sent via third-party applications. This is a blatant disregard for customer service, especially considering I had sent urgent requests for early check-in through these channels. 2- Check-in Chaos: After an exhausting wait of three hours, I was presented with a room that wasn't what I had booked. To add insult to injury, they tried to downplay the error, offering me my original room only after an additional hour's wait. 3- Credit Card Compromises: a transaction generated from the Ritz on the 15th of October with 201.9 dollars with Authentication code H37610 hit my credit card at 2:00 am Florida time where the front desk stated that they dont have it recorded in their system!!! Despite the fact that I have paid the total payment of the stay upfront with 500 dollars as deposit. 4-Housekeeping Havoc: On October 16th, after leaving my room from 8:00 am to 6:00 pm, I returned to find it untouched. Such negligence points towards deeply rooted management issues. 5- Neglecting Basic Hygiene: The bed sheets weren't changed for over four days. Such disregard for cleanliness is unacceptable, especially for a reputed establishment. 6- Plumbing Problems: The water pressure in the shower was so low it almost felt non-existent. A luxury hotel should at least guarantee basic amenities working at their optimum. 7- Incomplete Amenities: It's shocking to find that even basic amenities like cotton swabs were missing from the room. 8- Poor Isolation: The room's main door had such terrible sound isolation that every passerby in the hallway became an unwelcome guest in my room.
User
Tareq
 
1/10
Very Poor
In summary, this recent stay...

Cons: The Declining Standards of The Ritz Hotel While The Ritz Hotel has historically been synonymous with luxury and opulence, my recent experience has painted a contrasting image. Here are the reasons for my profound disappointment: 1- Communication Breakdown: The hotel claims not to monitor messages sent via third-party applications. This is a blatant disregard for customer service, especially considering I had sent urgent requests for early check-in through these channels. 2- Check-in Chaos: After an exhausting wait of three hours, I was presented with a room that wasn't what I had booked. To add insult to injury, they tried to downplay the error, offering me my original room only after an additional hour's wait. 3- Credit Card Compromises: a transaction generated from the Ritz on the 15th of October with 201.9 dollars with Authentication code H37610 hit my credit card at 2:00 am Florida time where the front desk stated that they don’t have it recorded in their system!!! Despite the fact that I have paid the total payment of the stay upfront with 500 dollars as deposit. 4-Housekeeping Havoc: On October 16th, after leaving my room from 8:00 am to 6:00 pm, I returned to find it untouched. Such negligence points towards deeply rooted management issues. 5- Neglecting Basic Hygiene: The bed sheets weren't changed for over four days. Such disregard for cleanliness is unacceptable, especially for a reputed establishment. 6- Plumbing Problems: The water pressure in the shower was so low it almost felt non-existent. A luxury hotel should at least guarantee basic amenities working at their optimum. 7- Incomplete Amenities: It's shocking to find that even basic amenities like cotton swabs were missing from the room. 8- Poor Isolation: The room's main door had such terrible sound isolation that every passerby in the hallway became an unwelcome guest in my room.
User
Laura
 
9/10
Wonderful
Superb

User
Laura
 
9/10
Wonderful
Exceptional

User
Gabriella
 
8/10
Very Good
Very good

User
Gabriella
 
8/10
Very Good
Very good

User
Jacqueline
 
10/10
Exceptional
Exceptional

Pros: EVERYTHING! Everything was wonderful, we had a great time.
Cons: The price was too high for most things.
User
Jacqueline
 
10/10
Exceptional
Exceptional

Pros: EVERYTHING! Everything was wonderful, we had a great time.
Cons: The price was too high for most things.
User
Harrison
 
10/10
Exceptional
Perfect Wedding Stay beyond expectations! 10/10

Pros: Me and my wife stayed for 3 nights including our wedding night as we got married in Saint Cloud Florida, the stay was beyond perfect, as soon as you drive in to the reception through the beautiful palm trees the lobby and location is made of beautiful marble, the location is amazing on the lake and I love that it is connected to the JW Marriott which allows users to use the waterpark slides and the lazy river which is a really nice edition to a luxury hotel. We had a room on the 12th floor and the views were stunning to look out across the lake, the staff team were very helpful and amazing, the staff team got us a lovely complimentary bottle of champagne to celebrate our marriage among a few other bits. The food was amazing and the in house coffee was very very good. This was the first time I stayed at a ritz of any kind and was my favourite hotel out of all I have ever been too which includes the Burj al Arab in Dubai. we stayed for 3 nights before going on honeymoon and totally recommend. Be sure to book the ritz instead of the JW if you deciding between the two, you won't regret it.
Cons: The prices was very high inside the ritz, which I suppose is expected. Hard to find any fault, but the breakfast buffet was quite limited compared to a Hilton breakfast.
User
Harrison
 
10/10
Exceptional
Perfect Wedding Stay beyond expectations!...

Pros: Me and my wife stayed for 3 nights including our wedding night as we got married in Saint Cloud Florida, the stay was beyond perfect, as soon as you drive in to the reception through the beautiful palm trees the lobby and location is made of beautiful marble, the location is amazing on the lake and I love that it is connected to the JW Marriott which allows users to use the waterpark slides and the lazy river which is a really nice edition to a luxury hotel. We had a room on the 12th floor and the views were stunning to look out across the lake, the staff team were very helpful and amazing, the staff team got us a lovely complimentary bottle of champagne to celebrate our marriage among a few other bits. The food was amazing and the in house coffee was very very good. This was the first time I stayed at a ritz of any kind and was my favourite hotel out of all I have ever been too which includes the Burj al Arab in Dubai. we stayed for 3 nights before going on honeymoon and totally recommend. Be sure to book the ritz instead of the JW if you deciding between the two, you won't regret it.
Cons: The prices was very high inside the ritz, which I suppose is expected. Hard to find any fault, but the breakfast buffet was quite limited compared to a Hilton breakfast.
User
Hunter
 
10/10
Exceptional
Perfect

User
Hunter
 
10/10
Exceptional
Exceptional