Loved the wildlife and our butler, a few things can be quickly improved with thought.

Pros: Andy our butler was an absolute gem - and went out of his way to help us with everything including dinner reservations. The room and comfort levels were really good, they are fairly new so to be expected - the bed was super comfy and the view quite stunning. The fact that Macaws fly past at frequent intervals is amazing and the monkeys are also quite a feature near the pool and down on the on-site walk - we even had a sloth camping out close to us for the first night! There didn't seem to be many people about but I think there were. The pool area is quite small but never got overcrowded and the food wasn't bad, service was good :)

Cons: Breakfast was ok but not amazing, the staff were great. The beach was a little disappointing and there could have been snacks at the bar - even if just crisps/nuts etc. We waited an hour for food to be delivered! We were upgraded our first night - due to a maintenance problem - it was ok but for a 3 night stay not ideal and we couldn't get into our booked room until 5pm the following day which was a little annoying. My main issue was with the small outside pool on our balcony. Since the pandemic I think we expect slightly different levels of cleanliness - we stayed in 4 hotels of similar quality in Costa Rica, 2 others had outside bath/pool - both of them were emptied and cleaned between guests. Sadly the pool at Les Altos wasn't and although it was cleaned daily there was no filter system that I could see working and the water didn't move giving an impression of a stagnant pool. I have thought about writing this but I think at the price point emptying the pool between guests isn't too much to ask, and if others are offering it then a similarly priced hotel should follow suit. I really don't want to think I'm getting into someone else's dirty bathwater - needless to say we didn't use it. A shame as really it is the only thing I feel hasn't been thought through properly.

Our entire family enjoyed our paradise getaway.

Pros: The staff was very friendly and helpful. The location and views were phenomenal. Our room was spacious and beautiful.

Bad

Pros: It was disapointing as I have been chargeed in full, even though I could not come do to flight cancellations. All 5 other hotels that I booked for that trip, did help me to retrieve my money back. This one did nothing at all! They could have charged a penalty and give me a bit back. Nothing!

Perfect

Pleasant stay, roomy, needs updating

Pros: Rooms are very spacious, great for families. The pool area was lovely. Overall it was a pleasant stay.

Cons: The staff was not great at communications. The rooms need updating, as most of the places in Costa Rica. There was a smell for the AC. The lobby and game room was dark and dingy feeling.

Doesnt yet meet the full value of the cost. But it will

Pros: The pool area was updated and stunning. The views and wildlife on the property was unmatched. We saw toucans, sloths, macaws, monkeys, lizards snakes and so much more.The property offers a free hiking animal tour guide who was incredible. He brought a telescope of sorts to see all the animals up close. The food was also very good here. The drive down to the private beach is pretty cool. Although not really swimmer friendly it is stunning!

Cons: The rooms are not really updated and they are dark. Coffee machine was a bit dirty, some stains found on bedding but they smelled clean. They seem to be updating a lot so I assume the rooms will be next. When they do it will be a special place.

Exceptional

Exceptional

fantastic place to stay in Manuel Antonio

Pros: luxurious property and amenities. huge apartment! very comfortable, clean and great service

Perfect

Good

Pros: large suite, location is good.

Cons: we didnt like how the elevator opens into the suite without any doors. There were a couple instances when the elevator door opened to strangers. We were a bit anxious if it would happen at night again while we were sleeping

Perfect

Not up to expectations. More like expensive airbnb stay

Pros: Spacious apartment with large living room and kitchen

Cons: View is not as nice on level 2. Not value for money

great accomodations and friendly and helpful staff.

Pros: the size of the rooms were amazing. the staff friendly and responsive. breakfast fabulous which was included.

Cons: the hill from the hotel lobby to the restaurant was a killer to walk.

Very good

Pros: Staff was friendly and helpful. They even gave us hats to celebrate independence day. Felt at home.

Cons: Pool was being remodeled, it was not stated on the website. We chose the hotel because of the pool.

Bad

Cons: Ive stayed at this property at least six times in the past 5 years with my two little pug dogs. and spent at least $5000 on stays at the property (never an incident). I havent been since covid and I guess they changed the rules. when showed up, Los Altos refused to check us in or refund the night I reserved. they were very rude to me saying I should have known the rules. How would I know about a rule change?

Great stay. A bit overpriced. Their private beach is super underwhelming.

Pros: Breakfast and Breakfast location were amazing

Cons: I thought it was weird that you rent an entire apartment but you still have to pay extra if you use every room in the apartment. if you rent the place you should get to use all of it.

With the exception of the bedroom situation everything was perfect and we would come there again

Pros: The property was well-maintained, and the staff was extraordinarily

Cons: Didnt really quite understand why we had to buy a second bedroom when the suite had a total of three bedrooms

the perfect family stay.

Pros: great location; amazing views and space. excellent staff; love the grounds and beach.

Cons: n/a

Exceptional