With a stay at The Palm at Playa, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach. This upscale hotel is 0.5 mi (0.7 km) from Playa del Carmen Maritime Terminal and 0.6 mi (0.9 km) from Mamitas Beach.

Be sure to enjoy recreational amenities including an outdoor pool and a spa tub. This hotel also features complimentary wireless internet access and tour/ticket assistance. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Guests may use a ferry terminal shuttle for a surcharge, and free self parking is available onsite.

All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Local cuisine breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon for a fee.

Stay in one of 66 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and ceiling fans.

If you are thinking of bringing your pet and want to know if pets are allowed at The Palm at Playa, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of The Palm at Playa are listed below.

Pets not allowed

Service animals not allowed

• Professional property host/manager
• Gap period enforced between guest stays - 24 hours
• Shield between guests and staff in main contact areas
• Property confirms they are implementing guest safety measures
• Temperature checks are available to guests
• Individually-wrapped food options are available
• Social distancing measures are in place
• Staff temperature checks are conducted regularly
• Property confirms they are implementing enhanced cleaning measures
• Guests are provided with free hand sanitizer
• Property is cleaned with disinfectant
• Staff wears personal protective equipment
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Individually-wrapped food options are available for breakfast
• Masks are available to guests
• Individually-wrapped food options are available for lunch
• Protective clothing is available to guests
• Essential workers only - NO
• Gloves are available to guests
• No cribs (infant beds) available
• No rollaway/extra beds available
• Commonly-touched surfaces are cleaned with disinfectant