Good

Pros: the final response of the front desk when we thought the room we were given was not the one we paid for. It was probably the smallest and darkest room in the hotel, with views on rubbish and car park. Certainly not 30sqm as advertised. As the hotel was full, we were given the Conan Doyle Suite.

Cons: I had to go to the front desk twice and insist.

Exceptional

Pros: The staff was so lovely and accommodating and just beautiful hotel.

Cons: It was little too warm in our room despite the air con being on.

Exceptional

Superb

Exceptional

Pros: This place is exceptional a true 10/10 experience

Cons: Nothing, everything was perfect

Exceptional

Superb

Very enjoyable, hospitable, professional

Pros: Excellent staff

Cons: Breakfast too expensive

Poor

Cons: It's advertised as a pet friendly hotel but isn't. The only place you can eat with your dog is in your room, not even the bar.

Top tier staff, luxury comfort,...

Pros: Highly recommend for a couples getaway. From the moment of booking to checkout, the hotel and staff made my experience one that was so easy and comfortable I absolutely plan to come back. I surprised my partner with an overnight stay in a Premium Queen room with Castle View and the view did not disappoint! Pillows were lush and soft. The bathroom was luxurious with Aesop amenities and the hotel was dotted with Scottish paintings and photos. Not to mention there are views of the castle on every floor and even from the pool & spa. Ewelina assisted me in advance with preparing a bottle of champagne and birthday card to surprise my partner at arrival. He was so surprised! Princess went above and BEYOND to ensure everything was not only perfect at check-in but also throughout the stay. She has so much knowledge about the hotel and area, and ensured our preparations to the expectation I have of a Waldorf. She made us feel personally welcomed and this is why I rated the Waldorf Astoria Caledonian FIVE STARS! Additionally, James and Nathan at the Concierge Desk both helped us out during the stay. Not only providing recommendations, but they both made calls either checking for space or amending our reservations and making sure we could relax and enjoy nearby restaurants with ease. We both left feeling like this was “the most relaxing weekend” we’ve had in such a long time and the entire staff really set a high bar. We absolutely look forward to our next stay.

Cons: Only negative feedback: the room slippers were low quality disposable with “made in China” non/removable stickers. A monogrammed “WAC” or better quality would be the cherry on top and I think they deserve to have this!

Lovely

Pros: The location was great and the breakfast plus the staff were marvellous

Cons: My room was booked to have BIDET but didn't have one. Don't laugh. Lol. It's quite important.

Exceptional

Superb

Exceptional

Superb

Wonderful accommodations with attentive service.

Pros: Everything

Excellent choice for business travellers

Pros: Staff, location, and facilities (spa/bar) were all excellent. Great suggestions for restaurants from the concierge team.

Cons: Some parts of the room look somewhat dated. Very small print though.

Wonderful accommodations with attentive service.

Pros: Everything

Excellent choice for business travellers

Pros: Staff, location, and facilities (spa/bar) were all excellent. Great suggestions for restaurants from the concierge team.

Cons: Some parts of the room look somewhat dated. Very small print though.

Exceptional

Pros: Fantastic stay at waldorf astoria,would highly recommend.