Excellent but needs improvement.

Pros: Staffs were excellent. The facility needs some face-lifting. The bathtub was so high and I felt it was not safe for use.

Cons: The bathroom. Food needs more improvement. Needs to add on kakanin, longganisa, and more.

Exceptional

Pros: Excellent staff, super friendly. Impeccably clean rooms, perfect location. A 5-star experience

Perfect

Did not live up to its reputation as the best hotel in Naga City

Pros: The lobby and dining area were nice. Breakfast was okay. Staff, hospitality, and customer service were excellent.

Cons: The lobby made it look like a luxury hotel, though 7-8 employees around the reception desk seemed unnecessary. Welcome drinks and snacks upon check-in were a nice touch, but could have gone without if everything else was excellent. Our room was a disappointment. Rooms badly need an update. Dirty windows and carpet. Smelled old and musty. Curtains were stuck and would not slide open. Stains on the walls. Old furniture that didn't function properly. Old style, small TV with poor channel choices and video quality. Extremely slow internet connection. Bathroom tub drained very, very slowly. Broken clothesline. Getting in and out of tub was a challenge and safety hazard for elderly and people with mobility issues. Nice size swimming pool but many pool tiles were missing which is another safety hazard. Could not work remotely due to poor internet connection. Transferred to newer hotel across the street which had better wifi and accommodations.

Since it was my birthday, there was a romantic bed set up! Towel art were on point, very much the same experience we had

Pros: My husband and I had dinner at the hotel, food and staff service were great! The room provided went beyond our expectation. They gave us a room with a nice view of the pool and gym.

Cons: Nothing.

Home away from home ! That says it all up!

Pros: Its home away from home whenever I stay on this hotel. Very accommodating staff Kudos to Carlo(not sure if thats his name but he was the concierge that night) who lent me his charger for my phone! Amazing indeed! Missing my mangoes though for bfast.

Cons: None

Good

Location is accessible to all your needs, shops, drugstore, resto and church.

Pros: Breakfast is very good, all staff were very good mannered

Cons: N/a

Perfect

Feels home away from homr and staff go out of their way to make stay more comfortable

Pros: The location is great and the service even better!!

Cons: Nothing! I stay here every year on my birth month :)

Very good

It was a wonderful stay overall.

Pros: Urban, convenient and good location along a busy street and yet still secluded from the noise and traffic. Close to good restaurants and coffee shops. Rooms are spacious and facilities are clean. Staff are friendly and super helpful. Shout out to the manager and staff of the restaurant. Food is delicious from the breakfast buffet to the dinner offerings/specials.

Cons: Not much to complain about, only suggestions for improvement. Rooms and public areas could be updated. Additional places to sit near the pool area and umbrellas by the chairs for shadewill be helpful for guests who want to step out of their room for some fresh air and enjoy the facilities. Pool is mostly occupied by swimming classes and not enough space for guests. Lobby has limited seating.

Because of the staff, we had a great stay.

Pros: What i like about the property is the super excellent service from the staff

Cons: What i didnt like was i feel like the rooms are not that clean. We had to request to move to another room because our first room has lizard poops and lizard inside. Also the bathtub rubber is black already and the aircon is leaking. When we were transferred to a different room it was a little bit cleaner than the first one but the aircon is still leaking and there were a lot of ants on the table. Nonetheless, our experience was okay.

Exceptional

The best!

Pros: My son & I loved the breakfast buffet! The location is a bit far from the places we wanna go to, but it's worth it!

Cons: Location.

Perfect

Poor

Pros: Tv are very old and small no chanel compare to other cheaper hotel all latest. And breakfast no warning coffee are have extra money 2 pcs are almost 400 pesos or 300 i got charge but i got breakfast included unlike other hotel breakfast all free buffet

Cons: I dont want surprise charges

Perfect

Poor

Pros: the location, full with places to visit

Cons: my friends experience sleep paralysis, my boyfriend felt theres someone watching him, and we experience a quick earthquake but it was terrifying

it is a pleasant stay for me coz the staff are accommodating.

Pros: excellent location, the staff are exceptionally nice, courteous, friendly and cater to visitors needs.

Cons: the bathroom has a big tub catered to big people not safe for smaller and handicapped.