Do not stay here

Pros: Close to Main Street and beach.

Cons: Unhelpful staff. I’m Bonvoy Silver Elite and hotel refused to provide late checkout. I walk with a cane and had to move my suitcases by myself with no help to the lobby. Multiple staff didn’t offer to help other than a kind chef from the kitchen. Room was dirty with brown stains on the pillows. Hotel was very outdated as well. This was my very first time in Honolulu and this hotel made the trip such a disappointment. Other than the proximity to the Main Street I would not recommend this hotel to anyone. I got way better service from other hotels in the area.

Good

Very good

Disappointing

This hotel was the perfect...

Pros: The views were stunning. Access to beach and downtown was great. The pool was beautiful. I also loved that they had a local carver on site

Cons: There was some construction , but the work has to get done

Very good

Fantastic! Will stay here again.

Pros: This is a fantastic property. All the staff were so friendly and helpful. It has a very positive and happy vibe. As a Gold elite Bonvoy member ( the lowest elite tier) I was treated a million times better than at Hilton properties where I am Diamond. This would be my place to stay in Waikiki in future for location and amenities. Happy hour and food at splash bar is great! I recc the Spicy Ahi Poke bowl. The renovated rooms are awesome. They beach location with access through the Westin can’t be beat. I got free beach chairs due to my status as well. Great stay!

Cons: No airport shuttle and the concierge closes at 7:30 so we couldn’t get any help for a shuttle.

I highly recommend this facility...

Pros: Everything. It was fantastic.

Cons: Nothing

Pleasant, relaxing stay

Pros: The upgrade to Sheraton Waikiki, their sister motel. It was a very pleasant surprise.

Cons: Nothing really

Good

Passable

Pros: Too expensive and not really good .

Cons: The water when you shower the pressure is too weak , the coffee maker wasn’t working and the 2 beds I reserved became a 1 king and a kut bed

Aloha

Pros: Everything was close by. Food especially. Good shopping for the family.

Cons: There was a slight communication with check in,but it was resolved in a good manner.

Great stay over our stay...

Pros: Breakfast was too dear for us to go to.I know that is most of the USA but with a family the cost was too much. The ABC shop was the go to for us with smaller snacks. The staff were great and facilities were next to none.

Loved the beach

Pros: Location

Cons: Remodeling

Very good

Superb

Pleasant

Great location. Awesome staff and...

Pros: Conveniently located.

Cons: Very old facilities.

Very good

Pros: Location, staff and facilities

Cons: Value for money.

Disappointing

Pros: The location is superb. Room cleaning has been reinstated as daily and we loved that. We asked for our room to be cleaned early each morning and it was. GREAT!!!! The pool attendants were excellent, friendly, happy to chat. It is less expensive than most properties on Kalakaua Ave. Perhaps at the cost of the comments below.

Cons: We can account for four visits to this property (1990, 1995, 2022 and 2023) and I think there was a 5th visit somewhere in the past 40 years. This is by far the worst room we've had at this property. By the time we agreed on that, we'd unpacked and if we had complained, we reasoned, the best they could do would be to offer us a different room. While the room is not great, it isn't worth the move. (We do not think the hotel is full. The Sheraton Princess Kaiulani is a very big hotel. We are sure there are rooms available.) Based on our first 27 hours in the hotel: we slept for 8-9-10 hours. We were on the beach for about 8 hours. So, moving rooms: not worth the effort. What's bad about the room: - It's tired (same as last time, April, 2022), but two years more tired. Requires a major renovation. - The in-room fridge is too small. I think the same as last visit, but maybe we bought more groceries. - Worst of all, the room's location. Hard to describe but further "inland" and the view is poor (although if we try hard enough we can still see the sea from our balcony (or lanai as they call it here); last visit we had a beautiful view out over the pool and they the main road, the Moana Surfrider Hotel and the beach and ocean). The previous stay, we were further towards the ocean whereas now we see more of the other hotel wings and the city. - Last time we had an easy chair in the room and this time that is missing. I peeked into a few other rooms on this floor and none had an easy chair. For the rest it's the same room as last time despite the room being tired two years ago. Additionally, we arrived at the hotel at 13:30 (we know check in is 15:00). We told the front desk agent at the Kaiulani of our previous visits. The agent was not very friendly and we were not assigned a room until 14:55.