Exceptional

Pros: Very Friendly and helpful staff. Location was great. Rooms are excellent.

My stay at this hotel was absolutely fantastic, thanks to the exceptional service and warm hospital

Pros: I wanted to express my sincere appreciation for the exceptional service I received from the staff during my stay. Firstly, I am grateful to our driver, Mr. Prakash Singh, who not only assisted us with our luggage but also ensured our journey was comfortable. The reception team, especially Mr. Ashish Basumatary and Karan, were incredibly helpful. They helped me find my lost jacket and patiently answered all my questions. In the restaurant, Neha and Mr. Gurmeet, the restaurant manager at Feast, provided outstanding service. Neha made sure we were well taken care of and comfortable, while Mr. Gurmeet helped us with dinner reservations. I must also commend the laundry and housekeeping team, Mr. Manoj and Sivappa, for taking great care of my room and belongings. Special thanks to Namita for giving me a wonderful spa and massage experience. I believe Sheraton should recognize and reward these employees for their outstanding work ethic. It's not easy to find such dedicated and helpful staff. Despite any challenges they might face, they always greeted us with a smile. The food was exceptional, blending Kenyan and Indian flavors, giving me a taste of home. I especially enjoyed the authentic chai. I am so impressed with the team and the hotel that I am already planning to return to India, God willing, just to experience their excellent service again. This trip was my first to India, and thanks to this team, it was a truly pleasant and memorable experience. To the staff: please continue your fantastic work. I sincerely pray that you will achieve incredible things in the future. Thank you for serving me so well. :)

Cons: I think the only thing I did not like was that under the bed it was very dusty so it should be cleaned. :)

Exceptional

Comfortable experience with friendly staff

Pros: Comfortable, spacious room. Staff were very friendly. The breakfast had a good range of local food to try. Convenient mall right next door.

Perfect

Perfect

Superb

Pros: Ambience, location , staff and Breakfast

First-class stay

Pros: Breakfast was outstanding, and the location is perfect, so there's no need to deal with the hectic local traffic.

Cons: Nil

Very good

Perfect

Nice, clean hotel - dont appreciate the added cost of all of the extras.

Pros: Nice staff, clean

Cons: Everything seems cost-plus, e.g. certain tables in the lobby must be booked/paid for, even the television channels have a rupees value on their titles. Just makes you conscious of whether things are rotting up when on business. Would rather pay a flat rate and have such items included, but upon review they dont have this option.

Perfect

Very good

Marvellous fantastic amazing

Pros: This property and service is absolutely amazing I have stayed many times and is the best hotel I stay at for business travel. Thank you Brigade.

Cons: Nothing everythign is amazing

Very good

Excellent service overall except from one staff individual.

Pros: Fantastic location. Accessing ubers, and auto was very easy. Amazing room, breakfast was exceptional. Staff were welcoming and provided excited llent service when I injured my hand. They were empathetic and offered immediate trentment. However, There was one staff member in the hotel who showed below 5 star service. Poor engagement with my wife and was unwelcoming. Did not show us to our seat for breakfast and made no eye contact and just waved us into the canteen hall. Nevertheless the rest of the staff were fantastic. A very friendly and bubbly door man who always puts a smile on our face.

Cons: However, There was one staff member in the hotel who showed below 5 star service. Poor engagement with my wife and was unwelcoming. Did not show us to our seat for breakfast and made no eye contact and just waved us into the canteen hall.

Exceptional

Perfect

Perfect

Five star experience from a five star property

Pros: Excellent spread and good service

Cons: NA