Clean rooms, friendly staff, great pictures in the lobby, walking distance to city ceter.

Pros: Friendly staff. Clean rooms.

Cons: Hotel need to increase the size of soap in the bathroom, soaps are tiny can't even wash hands. The bath tub needs extra handle to get in and out of bath tub.

Price oriented perfect location

Pros: Location perfect

Cons: There is no elevator to upper levels

Great place but bring your ear plugs

Pros: Hotel was really nice, very particular design. The location was the best part as its walking distance to Plaza de Armas which has many shops, restaurants and great bars. I recommend visiting the Repblica del Pisco!! The stuff was very friendly, the rooms were very great sized as well as a very comfy bed. Absolutely loved the shower! Massive and great pressure. Id definitely stay here again.

Cons: If you are looking for a quiet place this might not be for you. The hotel rooms dont really isolate sound so it does get pretty noisy. To get to your room you walk across foyers mezzanines, which means that if your room is on the second floor (like mine was) you can easily hear people talking on the ground floor. Not a big deal for me, its still a beautiful hotel.

Good

Great hotel, liked it! Poor checkout.

Pros: Great rooms, decent location, good room service and food for Peruvian hotel standards, and all the personnel was super welcoming and friendly. Overall a great hotel, especially at the discounted price that we got. Not sure if I'd pay the regular price however, but to each his own.

Cons: Actually everything was perfect for 5 days, except for the fact that we had a bath that didn't work, but that didn't influence our trip much. The checkout however, was very poor. None of our cards were accepted, which is strange for such a luxury hotel, and in all others it worked fine. As a payment link was also not possible, we had to run to an ATM to get cash, as we had to catch a bus at a certain time. We had to get cash twice, so we had quite some extra withdrawal fee costs because of that. On top of that, they did not have any change, because the hotel lady went with us to the ATM without any. This made the next part of our holiday quite more stressful.

The ataff was exceptional, breakfast was terrific, hot water!,

Pros: Staff, breakfast, location

Cons: Waaaay to glitzy, w/ too many religious paintings Almost spooky.

Very good

Exceptional

Pros: Room

Ruined laundry

Pros: Good location, Comfy beds, very clean, great shower, interesting and unique decor. Stunning roof top terrace with amazing views, friendly staff

Cons: We had accumulated quite a lot of laundry from back packing around Argentina so we decided to use the Laundry service. Our white clothing came back absolutely ruined. I think they had been washed with a darker item which is completely unacceptable. The Clothes damaged by the laundry service included: a pure white linen shirt and matching linen shorts, 1 North Face pure white t- shirt, 1 free people white top and 1 Nasa pure white t-shirt ( all expensive designer brands) The NASA t-shirt and North Face t-shirts were not only returned to us grey but had orange stains splatted all over (i would describe as rust?) The Only compensation offered to us was 40 sol ( half the cost of the laundry service we used). Quite ridiculous, considering 200 worth of our clothing was completely ruined.

good experience to stay.

Pros: the staffs are really good. especially Yonatan, I have lots of questions he sort it out for me. they are friendly and professional. there are hot water kettle to let guess to drink special tea. So if someone doesnt suit for high attitudes, they will feel better after drinking tea. I definitely will recommend to everyone chose this property.

Below standard room & no sleep

Pros: Breakfast included fresh fruit which was good

Cons: I paid for an upgraded room with a massage bath & a mini bar- I got no mini bar, no fridge, no bath... My bathroom had a window through to the next room... the light from that window fell directly on my face at night and woke me up, I could hear every conversation and child's cry from the people in the next room and I was woken every time they turned the bathroom light on- they arrived in the middle of the night when I was rising for a 3am trip to Machu Picchu the following day, then 2 days later another 3am trip to Rainbow Mountain... I could get no sleep as they were back at 11pm- 11.30pm when I was trying to sleep... It was ridiculous... The staff on the desk were lovely & helpful although they did not have good English, they tried... but my room was a huge let down!

Excellent

Pros: How clean, how helpful and the warmth of the staff!

Cons: I liked everything.

Good

Pros: the staff was delightful!

Cons: the breakfast didnt have many options which is a shame. there were hot water in the shower but it took 10 minutes to heat them. the wifi was low

Exceptional

Pros: Staff were very helpful and the rooms were great

Cons: No bad comments.

Misrepresented

Pros: There was one attentive member of staff who was running a very minimal breakfast service single handed. Otherwise, I have nothing positive to stay about our intended week long stay at this grossly misrepresented hotel. We left after only one night.

Cons: This place is not as advertized. When we booked, the pricing and photos suggested a tasteful, colonial style hotel. The place is faux with chintz everywhere. Cheap furniture spray painted gold. Some possibly nice but now ruined furniture spray painted gold. Garrish and tacky decor everywhere. Inside our family room, the allegedly present soundproofing did not help keep out the ?water pump noises all night, nor the sounds of the early morning cleaners. One bed had dirty sheets (they were laundered and pressed in a neatly made bed but pulling back the covers revealed a large old blood stain). Minimal service at check in. The barest breakfast buffet I have ever seen (likely due to the almost empty state of the place). This place would be an amusing kitsch hostel if it were a tenth of the price. As it is, it is an outrageous con job of a colonial style hotel. We chose to eat a financial penalty to move to a beautiful and similarly priced boutique hotel just around the corner. Unless you enjoy being on the receiving end of tourist extortion business plans, steer well clear.

fantastic service from the cleaning crew to the breakfast staff to the wonderful hosts.

Pros: the best customer service Ive experienced in a hotel

Cons: a little noisy in the morning

Horrible hotel, rude staff, I would not recommend to anyone to stay there.

Pros: nothing

Cons: The flush in our toilet did not work. The bathtub was completely clogged after one person showered. The room was in front of a common space which the staff was cleaning from very early in the morning and it was impossible to sleep after 5:30am. wifi service very poor. When we complained, the receptionist was absolutely rude and almost yelling at us that we complained to the cleaning staff. We had booked two nights but ended up staying only one and left the morning after.

Nice place, nice staff - but be mindful of Wi-Fi is you really need it

Pros: Nice bath in the room. breakfast was good,

Cons: if youre on the top, like I was, the Wi-Fi becomes nonexistent. I needed to make calls on FaceTime and it would not connect.. the hotel should consider more modems / routers so that the Wi-Fi is more evenly distributed.

Perfect

Perfect