I will recommend others to stay at the hotel

Pros: I did not take breakfast

Cons: Location

Violete was such a great help when I needed a ride back to the airport and getting to the hotel !

Pros: Great location Great customer service

Passable

Pros: We have stayed there many times and always enjoyed our stays. The hotel is clean, good location and the staff quite nice. Our only problem is that the air conditioning was not working!! With this summers heatwave we were concerned. They did offer to live us to another hotel or give us a couple of fans. We choose the latter and it worked out okay. They said they told Booking.com but that they did not update the website. So just a word of warning, if you have a health problem, make sure you contact them to make sure you have AC.

Good

Bad service

Pros: Nothing. Have previously stayed here but the standards have fallen greatly.

Cons: The Ac didn't work was a very hot day. Unbearable for the small kids and old people. After alot of persuasion fan was provided. At first our request was denied by the staff. Very rude customer service. Not clean rooms smelt bad of food. We have previously stayed here and it was good but this year it has been very bad.

Perfect

Perfect

Exceptional

Pros: Very friendy staff, we had to stay a day longer than planned they had no issues with it and extended the stay easily, very nice people would definitely recommend staying here.

Disappointing

Cons: Cleanliness could be better, needs a refresh the building.

it was very unwelcoming and unpleasant. The rooms were not clean and I will never book again

Cons: My family and I had during our stay at your hotel in ]Lourdes, France. When we made the reservation at the reception, we were given a specific rate, but upon check-in, we were charged different fees that were not in line with what we were promised. This left us feeling misled and frustrated as we had budgeted for the initial amount quoted. Furthermore, the check-in process was quite inconvenient for us. We were informed that the room would be available by 11am, but to our surprise, we were only allowed to access it at 3 pm. This delay caused unnecessary disruption to our plans, and we were left waiting for several hours with no proper explanation provided. One of the main reasons we chose your hotel was the promise of self-catering facilities. Unfortunately, upon arrival, we were shocked to find that the room lacked even basic amenities like tea cups. Such oversight from your end made it difficult for us to enjoy our stay, as we were unable to prepare a simple cup of tea. The room itself was not up to the standard of cleanliness that we expect from a hotel. There was a persistent unpleasant odor in the room, which made our stay uncomfortable and unpleasant. Additionally, the behavior of the staff left much to be desired. They were not very friendly, and their lack of interest in assisting us was evident from the moment we checked in. They failed to provide any information about the nearby church and shopping facilities, which is crucial for tourists visiting Lourdes. Moreover, the distance between your hotel and the church was one of the deciding factors for us, as we were hoping for convenient access to the religious sites. However, your website claimed a distance 0.4meter, but in reality

Very good

Pros: Because it is apartment hotel

Cons: It iwas too far for me to get to the grotte

Enjoyed our stay.

Pros: Location it is 15mins quick walk and 20-25mins walk easy pace to the Lourdes Grotta. Staff very helpful. Room was good size. Kitchen facilities good.

Cons: The AC did not work at all due to mechanical problem. They said that it will soon be resolved and repaired but not during our stay. Contact hotel before your stay and make sure that the AC has been repaired. Wifi dead no reception at all.

Good

Good

Pros: Locations

Cons: Beds we're very low down very small narrow for adults, mattresses very bad, pillows very bad.aircon wasn't great

well done

Pros: good and clean Quiet and nice

Cons: near to the church

Very good

Good

Very poor

the residence was superb clean and cheap

Pros: clean

Cons: nothing

Disappointing

Cons: We had to carry the kitchen ware to our room. There was no one at the reception after certain hours and we did not have a phone number to reach. Clearly they had untrained and disinterested staff. Two hoels next to them were closed and deteriorating.