Superb

Pros: The staff, specially SAM at reception and food wear superb.

Perfect

Perfect

Very good

Good location

Pros: Our room is too small

Cons: Small and lot of mosquitoes

Shouldnt be a Park Hyatt anymore !

Cons: My experience at Park Hyatt Siem Reap is the worst Park Hyatt experience when comparing my previous stays at various Park Hyatt properties across Asia, including Ho Chi Minh, Tokyo, Bangkok, and Niseko. This particular one fell far short of my expectations and no longer deserves the Park Hyatt name. The hotel has lost its luxurious charm and service. My first visit in 2014 left me with nice memories, but returning this time was a mistake, which unfortunately ruined our Christmas holiday. It's evident that the hotel has lost its sense of luxury despite the premium prices. Initially, they offered to upgrade us to a suite for an additional $190, which we accepted. However, the room had a poorly designed terrace, providing no real value for our family. During the first two nights, the room's lights didn't work, and it took over an hour for the staff to attempt to fix it, leaving us to bathe our children in the dark. At 10pm, they finally suggested changing our room, but we declined and moved the next day. Additionally, the Wi-Fi was unreliable for the first two days, though they did waive the extra charges for those nights. Our Christmas dinner experience was mixed, with good food but a case of food poisoning for me. The restaurant had service issues, resulting in long waits for food, and we even had to cancel an order after waiting over 30 minutes. On the bright side, breakfast was enjoyable, and the staff there were helpful. To add to our frustration, they charged us $600 for laundry services, which seemed exorbitant. The hotel clearly needs urgent renovation and maintenance, as the gym is outdated, the equipment is limited, and the sound system and iPod shuffle felt like relics from the past. Moreover, they overcharge for almost everything, such as the $220 airport transfer, while we easily found a more affordable option. The staff, although polite and well-intentioned, do not meet the standards of a 5-star hotel.

Good

Superb

Pros: Service in all aspects was excellent.

Great staff and location. Def a place to stay in Siem Reap

Pros: The staff were fantastic and the location was excellent. Would stay there again.

Cons: The rooms are a little outdated for a 5 star hotel.

Very convenient location

Pros: Convenient location. Close to the city

Cons: Nothing

Exceptional

Pros: Everything. Best hotel Ive stayed in.

Cons: The rugs and pashmina sales area was tucked away and we might have missed it. It should be advertise in other areas of hotel. The items for sale are unique and wonderful.

Beautiful hotel, with pool lacking some ambience.

Pros: Amazing breakfast and inviting lobby/ beautiful facilities. Beautiful room. Great location. Great Cambodian dancing performance nightly.

Cons: Pool lacked some ambience and atmosphere. Quite expensive compared to other resorts around.

Perfect for relaxing and recovering from a long trip.

Pros: This was over the top luxury for me, and I especially enjoyed the helpful staff, excellent breakfast, and the swimming pools and outside facilities.

Cons: No complaints or misgivings at all!

Perfect

Exceptional

Perfect

Exceptional

Perfect

Perfect

Very good