If we had had the...

Pros: Staff was lovely and helpful. Banana bread each morning was yummy. Enjoyed lounging on floating docks and walking down to the beach where a sea turtle was hanging out every day of our stay! The boat ride for snorkeling was amazing!

Cons: Thought I had booked a room with a balcony but, apparently I did not. They did upgrade us, which was nice but room needed updating, cleaning, and more comfortable furniture so it didn't really feel like an upgrade. Roosters walk us up every morning, which I enjoyed but my daughter did not. Key to room was hard to get door open but staff member showed us a trick to make it work.

I will not stay here...

Pros: Great staff. When our room on the first night was unacceptable, they upgraded us and gave us 2 nights without the resort fee. There was also a wonderful evening entertainer. This could be a great little place but furniture was cheap outdoor furniture and few places to put things. You definitely need a car as nothing is close by.

Cons: No one warned us that this is the wet and windy side of the island. Although we paid a resort fee, the hot tub was not hot, fees were charged for the few kayaks and one paddle board and we were charged for parking too.

Superb

Beautiful place to stay

Pros: The resort was in a lovely spot with a nice view of the Kahalu'u Pond. It's in a quiet neighbored hood off the beaten path. The rooms where spacious with very comfortable beds and all you need to cook your own meals. Bathroom was absolutely beautiful. I also appreciated all the Wonderfull windows and heavy curtains to close at night. There were several sliding glass doors so you could open them all up and really enjoy the fabulous weather. When we where able to sit on the deck of the room it was absolutely fantastic. Best morning place for a cup of coffee in the morning or a glass of wine in the evening.

Cons: The living room furniture and deck furniture were not too comfortable. We were having a really great experience until new guest arrived at the unit right across from us. They were extremely loud, rude and disrespectful. To the point we were not able to enjoy the wonderful view from our deck or really open all the curtains and doors. Due to the closest of the decks and the fact that the resort has no control of rude people that do create an ugly experience I wouldn't come back. While there's a quite of bit of parking it was a bit of a nightmare because again 'people' just don't have any consideration for others and take up extra spaces or park crooked so you can't use a space... etc.

We are used to staying...

Pros: The view. The pool.

Cons: No beach, no good nearby restaurants, room was not as nice as expected, especially for the price, thin walls, could see lights from occupants adjoining door, and hear some conversations. Furniture was uncomfortable( except bed).

Home away from home

Pros: The view from this room was spectacular! We stayed in a two-bedroom suite with a kitchen, dining room, living room, sizable patio (with furniture), nice-sized bathroom, and a private walkway to front door. We loved this room because of the location on the property and the ease to get from parking lot to the room. We love the amenities on the property, including a full BBQ kitchen area, a floating barge with very nice patio furniture, and they even provide lanterns in the evening hours to enjoy a romantic dinner on the barge (prepared on the bbq). The morning coffee and banana bread spread is amazing and the coffee they serve at Paradise Bay is outstanding. Just about every room has an exceptional view of the bay. There are loads of activities they provide including; kayak, stand up paddle board, and even a work out room. Hiking, Snorkeling, swimming, surfing and even basketball are just a short walk or drive from the hotel. Additionally, the front desk help, specifically Kris, are amazing! Kris exceeds your expectations by going above and beyond to ensure your stay is everything you dreamed it would be. Our son attends UH, Manoa and we prefer to stay out of Waikiki when we come to Hawaii. Paradise is perfectly situated in an area that is both quiet but accessible to many restaurants, shopping and evening affair. Mahalo.

Cons: There is nothing bad I could write about this property, staff or location.

Great stay on the east...

Pros: The location and the staff were wonderful, we will definitely stay here again on our next trip to Oahu.

Exceptional

Very good

Dimond in the rough

Pros: beautiful

Cons: stairs and steep hil

Good

Peaceful time with some activities...

Pros: Comfortability and location.

Cons: We heard voice and noise in next room a little too much.

Overall, we loved the place...

Pros: The views from the waterfront cottage and the grounds of the entire resort were spectacular. The pool area was great as well. Rooms were comfortable. Staff was friendly.

Cons: Couch inside was very uncomfortable. Cushions wouldn’t stay on it. No dresser to put clothes in so they were everywhere. Could also use more hooks to hang things on to dry (towels, robes, swimsuits) The ceiling fan light over the bed would randomly turn on in the middle of the night. Not impressed by that. The biggest complaint we had…the shower. You didn’t get more than 4-5 min into a shower before you lost hot water. Temperature control on it was terrible. Sound proofing between units also could be improved.

Wonderful location with very helpful...

Pros: Nice location east of Honolulu with kayaks and pool, staff are wonderful, pick a room with Lanai away from road

Cons: there really is no way to get to this place without a car, so parking should not be an added expense

Superb

Would absolutely stay here again.

Pros: Loved the location!!! 5⭐️ Very relaxing and it feels like another world compared to Waikiki. Be sure to reserve an ocean view room and take the kayaks out. Coffee, fruit and banana bread served in the am was a nice feature. Drive up and down the coast for scenery and stop at food trucks.

Cons: No sugar or cream packets in rooms, nice to have if you choose to make coffee in room. We did go up and ask for creamers and it was no big deal. We knew ahead of time there was no food on site but it would be nice if there was just a snack and beverage cart. Could easily go in the reception area and people would buy, nice money maker.

Relaxing waterside retreat

Pros: The views were lovely, the room was very comfortable and our patio was great. We chilled out here at the end of our trip to Hawaii, just before leaving, and it was a scenic spot to do so.

Cons: I was disappointed to find out that the restaurant/bar was closed and that there were no buffet/evening events anymore - the resort was very upfront about this but it was such a shame. As the resort is in a residential area, it would be so much better if there were food and drink facilities available there. Hopefully, it will start up again soon!

Room not suitable for sleeping,...

Cons: The room I was in was directly below the reception lobby (room 65). The sound of footsteps above was disturbingly loud, with people walking through during the night at least once an hour. I hardly got any sleep because it was more obvious at night. I complained about this as soon as I woke up. I requested a refund for the night and for the manager to come down to listen to the noise to verify I had a legitimate concern. The manager responded to say they wouldn’t give me a refund for the stay and I should have told them earlier. The resort overall was mediocre. No restaurant on site (which was as described, just disappointing, for the price), not even any sugar/creamer for coffee in room. Photo of room on booking page did not look like the room we stayed in - far more basic in our case.

Superb

Cons: The chairs are not comfortable at all.

Superb