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RESERVATIONS

Ostello Bello Grande

Via Roberto Lepetit 33, Milan, MI, 20124
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Ostello Bello Grande

Via Roberto Lepetit 33, Milan, MI, 20124
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Milan
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Reception
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  • Family Room

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    Family Room

    3 Twin Bunk Beds
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    Room Highlights

    Internet - Free WiFi
    Food and Beverages - Shared/communal kitchen access
    Bed Type and Features - Premium bedding
    Restrooms & Showers - Private bathroom, shower, a hair dryer, and a bidet
    Extra Features - Desk, iron/ironing board (on request), and mobile key entry
    Pleasure - Air conditioning, daily housekeeping, and heating
    Need to Know - Bed sheets not available, no cribs (infant beds) or rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Bed sheets not available
    • Bidet
    • Complimentary Wifi
    • Desk
    • Hair dryer
    • Heating
    • Housekeeping (Daily)
    • Iron and ironing board - by request
    • Mobile key entry
    • No cribs (infant beds)
    • No rollaway/extra beds
    • Non Smoking
    • Premium bedding
    • Shared-communal kitchen
    • Shower only
  • Shared Dormitory, Mixed Dorm (4 people)
    Shared Dormitory, Mixed Dorm (4 people)
    Shared Dormitory, Mixed Dorm (4 people)
    Shared Dormitory, Mixed Dorm (4 people)
    Shared Dormitory, Mixed Dorm (4 people)

    0/0

    Shared Dormitory, Mixed Dorm (4 people)

    2 Twin Bunk Beds, 172-sq-foot room with city and courtyard views
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    Room Highlights

    Internet - Free WiFi
    Food and Beverages - Shared/communal kitchen access
    Bed Type and Features - Premium bedding
    Restrooms & Showers - Private bathroom, shower, a hair dryer, and a bidet
    Extra Features - Desk, iron/ironing board (on request), and mobile key entry
    Pleasure - Air conditioning, daily housekeeping, and heating
    Accessibility - Wheelchair accessible
    Need to Know - Shared accommodations, bed sheets not available, no cribs (infant beds) or rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Bed sheets not available
    • Bidet
    • Complimentary Wifi
    • Desk
    • Hair dryer
    • Heating
    • Housekeeping (Daily)
    • Iron and ironing board - by request
    • Mobile key entry
    • No cribs (infant beds)
    • No rollaway/extra beds
    • Non Smoking
    • Premium bedding
    • Shared accommodation
    • Shared-communal kitchen
    • Shower only
    • Wheelchair accessible
  • Shared Dormitory, Women only (6 people)
    Shared Dormitory, Women only (6 people)
    Shared Dormitory, Women only (6 people)
    Shared Dormitory, Women only (6 people)
    Shared Dormitory, Women only (6 people)

    0/0

    Shared Dormitory, Women only (6 people)

    3 Twin Bunk Beds, 215-sq-foot room with city and courtyard views
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    Room Highlights

    Internet - Free WiFi
    Food and Beverages - Shared/communal kitchen access
    Bed Type and Features - Premium bedding
    Restrooms & Showers - Private bathroom, shower, a hair dryer, and a bidet
    Extra Features - Desk, iron/ironing board (on request), and mobile key entry
    Pleasure - Air conditioning, daily housekeeping, and heating
    Need to Know - Shared accommodations, bed sheets not available, no cribs (infant beds) or rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Bed sheets not available
    • Bidet
    • Complimentary Wifi
    • Desk
    • Hair dryer
    • Heating
    • Housekeeping (Daily)
    • Iron and ironing board - by request
    • Mobile key entry
    • No cribs (infant beds)
    • No rollaway/extra beds
    • Non Smoking
    • Premium bedding
    • Shared accommodation
    • Shared-communal kitchen
    • Shower only
  • Triple Room (private)
    Triple Room (private)
    Triple Room (private)
    Triple Room (private)
    Triple Room (private)

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    Triple Room (private)

    1 Double Bed and 1 Twin Bed, 215-sq-foot room with city and courtyard views
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    Room Highlights

    Internet - Free WiFi
    Food and Beverages - Shared/communal kitchen access
    Bed Type and Features - Premium bedding
    Restrooms & Showers - Private bathroom, shower, a hair dryer, and a bidet
    Extra Features - Desk, iron/ironing board (on request), and mobile key entry; rollaway/extra beds and free cribs/infant beds available on request
    Pleasure - Air conditioning, daily housekeeping, and heating
    Need to Know - Bed sheets not available
    Non-Smoking, pet friendly

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Bed sheets not available
    • Bidet
    • Complimentary cribs/infant beds
    • Complimentary Wifi
    • Desk
    • Hair dryer
    • Heating
    • Housekeeping (Daily)
    • Iron and ironing board - by request
    • Mobile key entry
    • Non Smoking
    • Pet-friendly room
    • Premium bedding
    • Rollaway/extra beds - Extra Charge
    • Shared-communal kitchen
    • Shower only
  • Double or Twin Room
    Double or Twin Room
    Double or Twin Room
    Double or Twin Room
    Double or Twin Room

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    Double or Twin Room

    1 Double Bed or 2 Twin Beds, 172-sq-foot room with city and courtyard views
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    Room Highlights

    Internet - Free WiFi
    Food and Beverages - Shared/communal kitchen access
    Bed Type and Features - Premium bedding and a down duvet
    Restrooms & Showers - Private bathroom, shower, a hair dryer, and a bidet
    Extra Features - Desk, iron/ironing board (on request), and mobile key entry; free rollaway/extra beds and free cribs/infant beds available on request
    Pleasure - Air conditioning, daily housekeeping, and heating
    Need to Know - Bed sheets not available
    Non-Smoking, pet friendly

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Bed sheets not available
    • Bidet
    • Complimentary cribs/infant beds
    • Complimentary Rollaway - extra beds
    • Complimentary Wifi
    • Desk
    • Down comforter
    • Hair dryer
    • Heating
    • Housekeeping (Daily)
    • Iron and ironing board - by request
    • Mobile key entry
    • Non Smoking
    • Pet-friendly room
    • Premium bedding
    • Shared-communal kitchen
    • Shower only
  • Family Room

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    Family Room

    3 Twin Bunk Beds
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    Room Highlights

    Internet - Free WiFi
    Food and Beverages - Shared/communal kitchen access
    Bed Type and Features - Premium bedding
    Restrooms & Showers - Private bathroom, shower, a hair dryer, and a bidet
    Extra Features - Desk, iron/ironing board (on request), and mobile key entry
    Pleasure - Air conditioning, daily housekeeping, and heating
    Need to Know - Bed sheets not available, no cribs (infant beds) or rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Bed sheets not available
    • Bidet
    • Complimentary Wifi
    • Desk
    • Hair dryer
    • Heating
    • Housekeeping (Daily)
    • Iron and ironing board - by request
    • Mobile key entry
    • No cribs (infant beds)
    • No rollaway/extra beds
    • Non Smoking
    • Premium bedding
    • Shared-communal kitchen
    • Shower only
  • Shared Dormitory, Women only (4 people)
    Shared Dormitory, Women only (4 people)
    Shared Dormitory, Women only (4 people)
    Shared Dormitory, Women only (4 people)
    Shared Dormitory, Women only (4 people)

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    Shared Dormitory, Women only (4 people)

    2 Twin Bunk Beds, 172-sq-foot room with city and courtyard views
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    Room Highlights

    Internet - Free WiFi
    Food and Beverages - Shared/communal kitchen access
    Bed Type and Features - Premium bedding
    Restrooms & Showers - Private bathroom, shower, a hair dryer, and a bidet
    Extra Features - Desk, iron/ironing board (on request), and mobile key entry
    Pleasure - Air conditioning, daily housekeeping, and heating
    Accessibility - Wheelchair accessible
    Need to Know - Shared accommodations, bed sheets not available, no cribs (infant beds) or rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Bed sheets not available
    • Bidet
    • Complimentary Wifi
    • Desk
    • Hair dryer
    • Heating
    • Housekeeping (Daily)
    • Iron and ironing board - by request
    • Mobile key entry
    • No cribs (infant beds)
    • No rollaway/extra beds
    • Non Smoking
    • Premium bedding
    • Shared accommodation
    • Shared-communal kitchen
    • Shower only
    • Wheelchair accessible
  • Single Room
    Single Room
    Single Room
    Single Room
    Single Room

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    Single Room

    1 Twin Bed, 129-sq-foot room with city and courtyard views
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    Room Highlights

    Internet - Free WiFi
    Food and Beverages - Shared/communal kitchen access and free bottled water
    Bed Type and Features - Premium bedding
    Restrooms & Showers - Private bathroom, shower, a hair dryer, and a bidet
    Extra Features - Desk, iron/ironing board (on request), and mobile key entry; rollaway/extra beds available on request
    Pleasure - Air conditioning, daily housekeeping, and heating
    Need to Know - No cribs (infant beds) available, bed sheets not available
    Non-Smoking, pet friendly

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Bed sheets not available
    • Bidet
    • Complimentary bottled water
    • Complimentary Wifi
    • Desk
    • Hair dryer
    • Heating
    • Housekeeping (Daily)
    • Iron and ironing board - by request
    • Mobile key entry
    • No cribs (infant beds)
    • Non Smoking
    • Pet-friendly room
    • Premium bedding
    • Rollaway/extra beds - Extra Charge
    • Shared-communal kitchen
    • Shower only
  • Shared Dormitory, Mixed Dorm (5 people)
    Shared Dormitory, Mixed Dorm (5 people)
    Shared Dormitory, Mixed Dorm (5 people)
    Shared Dormitory, Mixed Dorm (5 people)
    Shared Dormitory, Mixed Dorm (5 people)

    0/0

    Shared Dormitory, Mixed Dorm (5 people)

    2 Twin Bunk Beds, 172-sq-foot room with city and courtyard views
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    Room Highlights

    Internet - Free WiFi
    Food and Beverages - Shared/communal kitchen access
    Bed Type and Features - Premium bedding
    Restrooms & Showers - Private bathroom, shower, a hair dryer, and a bidet
    Extra Features - Desk, iron/ironing board (on request), and mobile key entry
    Pleasure - Air conditioning, daily housekeeping, and heating
    Need to Know - Shared accommodations, bed sheets not available, no cribs (infant beds) or rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Bed sheets not available
    • Bidet
    • Complimentary Wifi
    • Desk
    • Hair dryer
    • Heating
    • Housekeeping (Daily)
    • Iron and ironing board - by request
    • Mobile key entry
    • No cribs (infant beds)
    • No rollaway/extra beds
    • Non Smoking
    • Premium bedding
    • Shared accommodation
    • Shared-communal kitchen
    • Shower only
  • Shared Dormitory, Women only (5 people)
    Shared Dormitory, Women only (5 people)
    Shared Dormitory, Women only (5 people)
    Shared Dormitory, Women only (5 people)
    Shared Dormitory, Women only (5 people)

    0/0

    Shared Dormitory, Women only (5 people)

    2 Twin Bunk Beds, 172-sq-foot room with city and courtyard views
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    Room Highlights

    Internet - Free WiFi
    Food and Beverages - Shared/communal kitchen access
    Bed Type and Features - Premium bedding
    Restrooms & Showers - Private bathroom, shower, a hair dryer, and a bidet
    Extra Features - Desk, iron/ironing board (on request), and mobile key entry
    Pleasure - Air conditioning, daily housekeeping, and heating
    Need to Know - Shared accommodations, bed sheets not available, no cribs (infant beds) or rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Bed sheets not available
    • Bidet
    • Complimentary Wifi
    • Desk
    • Hair dryer
    • Heating
    • Housekeeping (Daily)
    • Iron and ironing board - by request
    • Mobile key entry
    • No cribs (infant beds)
    • No rollaway/extra beds
    • Non Smoking
    • Premium bedding
    • Shared accommodation
    • Shared-communal kitchen
    • Shower only
  • Double Room

    0/0

    Double Room

    1 Double Bed and 1 Twin Bed
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    Room Highlights

    Internet - Free WiFi
    Food and Beverages - Shared/communal kitchen access
    Bed Type and Features - Premium bedding
    Restrooms & Showers - Private bathroom, shower, a hair dryer, and a bidet
    Extra Features - Desk, iron/ironing board (on request), and mobile key entry
    Pleasure - Air conditioning, daily housekeeping, and heating
    Need to Know - Bed sheets not available, no cribs (infant beds) or rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Bed sheets not available
    • Bidet
    • Complimentary Wifi
    • Desk
    • Hair dryer
    • Heating
    • Housekeeping (Daily)
    • Iron and ironing board - by request
    • Mobile key entry
    • No cribs (infant beds)
    • No rollaway/extra beds
    • Non Smoking
    • Premium bedding
    • Shared-communal kitchen
    • Shower only
  • Quadruple Room

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    Quadruple Room

    3 Twin Bunk Beds
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    Room Highlights

    Internet - Free WiFi
    Food and Beverages - Shared/communal kitchen access
    Bed Type and Features - Premium bedding
    Restrooms & Showers - Private bathroom, shower, a hair dryer, and a bidet
    Extra Features - Desk, iron/ironing board (on request), and mobile key entry
    Pleasure - Air conditioning, daily housekeeping, and heating
    Need to Know - Bed sheets not available, no cribs (infant beds) or rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Bed sheets not available
    • Bidet
    • Complimentary Wifi
    • Desk
    • Hair dryer
    • Heating
    • Housekeeping (Daily)
    • Iron and ironing board - by request
    • Mobile key entry
    • No cribs (infant beds)
    • No rollaway/extra beds
    • Non Smoking
    • Premium bedding
    • Shared-communal kitchen
    • Shower only
  • Shared Dormitory, Mixed Dorm (6 people)
    Shared Dormitory, Mixed Dorm (6 people)
    Shared Dormitory, Mixed Dorm (6 people)
    Shared Dormitory, Mixed Dorm (6 people)
    Shared Dormitory, Mixed Dorm (6 people)

    0/0

    Shared Dormitory, Mixed Dorm (6 people)

    3 Twin Bunk Beds, 215-sq-foot room with city and courtyard views
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    Room Highlights

    Internet - Free WiFi
    Food and Beverages - Shared/communal kitchen access
    Bed Type and Features - Premium bedding
    Restrooms & Showers - Private bathroom, shower, a hair dryer, and a bidet
    Extra Features - Desk, iron/ironing board (on request), and mobile key entry
    Pleasure - Air conditioning, daily housekeeping, and heating
    Need to Know - Shared accommodations, bed sheets not available, no cribs (infant beds) or rollaway/extra beds available
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Bed sheets not available
    • Bidet
    • Complimentary Wifi
    • Desk
    • Hair dryer
    • Heating
    • Housekeeping (Daily)
    • Iron and ironing board - by request
    • Mobile key entry
    • No cribs (infant beds)
    • No rollaway/extra beds
    • Non Smoking
    • Premium bedding
    • Shared accommodation
    • Shared-communal kitchen
    • Shower only

ABOUT THE HOTEL

About Ostello Bello Grande Hotel

Hotel Location & Nearby Attractions

With a stay at Ostello Bello Grande, you'll be centrally located in Milan, a 5-minute drive from Piazza del Duomo and 6 minutes from Cathedral of Milan. This family-friendly hostel is 1.6 mi (2.7 km) from Teatro alla Scala and 1.7 mi (2.8 km) from Galleria Vittorio Emanuele II.

Popular Hotel Amenities and Features

Take advantage of recreation opportunities such as karaoke or take in the view from a terrace and a garden. Additional features at this hostel include complimentary wireless internet access, an arcade/game room, and a television in a common area.

Business, Other Amenities

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk.

Restaurants, Bars, Lounge & Dining options

Stop by the hostel's restaurant for dinner, or grab snacks at the coffee shop/cafe. Meet other guests and eat at the complimentary reception. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 53 air-conditioned guestrooms. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature bidets and hair dryers.
Pet Policy for Ostello Bello Grande
If you are thinking of bringing your pet and want to know if pets are allowed at Ostello Bello Grande, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Ostello Bello Grande are listed below.

Pets allowed

Service animals are exempt from fees/restrictions

Service animals are allowed

Pets allowed (no fees)

Additional Hotel Details
  • Professional property host/manager
  • Contactless check-out is available
  • Shield between guests and staff in main contact areas
  • Property confirms they are implementing guest safety measures
  • Temperature checks are available to guests
  • Social distancing measures are in place
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing enhanced cleaning measures
  • Property is cleaned with disinfectant
  • Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy)
  • Staff wears personal protective equipment
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless check-in is available
  • Essential workers only - NO
  • Commonly-touched surfaces are cleaned with disinfectant

HOTEL LOCATION

Nearest airport and around Ostello Bello Grande
- Milan, MI Hotel

Distances are displayed to the nearest 0.1 mile and kilometer.

Piazza Lima - 0.7 km / 0.5 mi
Corso Buenos Aires - 0.8 km / 0.5 mi
Piazzale Loreto - 0.9 km / 0.6 mi
Piazza della Repubblica - 1 km / 0.6 mi
Indro Montanelli Public Gardens - 1.2 km / 0.7 mi
Porta Venezia - 1.4 km / 0.9 mi
Bosco Verticale - 1.4 km / 0.9 mi
Piazza Gae Aulenti - 1.5 km / 0.9 mi
Natural Science Museum - 1.7 km / 1.1 mi
Corso Como - 1.8 km / 1.1 mi
10 Corso Como - 1.8 km / 1.1 mi
Via Montenapoleone Fashion District - 1.9 km / 1.2 mi
Via della Spiga - 1.9 km / 1.2 mi
Politecnico di Milano - 1.9 km / 1.2 mi
Milan Fashion District - 2.1 km / 1.3 mi

The nearest airports are:
Linate Airport (LIN) - 7.5 km / 4.7 mi
Milan Malpensa Airport (MXP) - 53.6 km / 33.3 mi
Bergamo Orio al Serio Airport (BGY) - 50.4 km / 31.3 mi

Group hotel rates (9+ROOMS)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.
We have lowest special group rates and discounts for any type or group size.
GROUP RATES (9+ ROOMS)

TRAVELER SENTIMENTS

About Ostello Bello Grande Hotel

Does this property have a swimming pool?
Yes, Ostello Bello Grande has a hotel pool.
What is the check-in policy?
The checking times for Ostello Bello Grande are between 2:00 PM and . The minimum age to check-in is 18.
What is the check-out time?
This Ostello Bello Grande's check-out time is 11:30 AM.
What brand is Ostello Bello Grande?
Ostello Bello Grande is an independent hotel.
What is the street address for Ostello Bello Grande?
The address for Ostello Bello Grande is Via Roberto Lepetit 33, Milan, MI 20124
What is the price for tonight?
Based on recent averages, the price for tonight can start at 44.
What is the nightly room rate for this weekend?
Based on recent averages, the room rate for this weekend can be as low as 44 per night.
How many guest rooms are at Ostello Bello Grande?
The Ostello Bello Grande has a total of 53 guest rooms.
How many floors does the Ostello Bello Grande have?
This Milan hotel has 6 floors. The hotel has 1 building/tower.
What is the hotel theme?
Travelers find this hotel Pet Friendly. Other themes include City.
Recommended landmarks, attractions or things to do around OSTELLO BELLO GRANDE?
OSTELLO BELLO GRANDE is within minutes from Piazza Lima - 0.7 km / 0.5 mi , Corso Buenos Aires - 0.8 km / 0.5 mi and Piazzale Loreto - 0.9 km / 0.6 mi

ADDITIONAL HOTEL REVIEWS

Ostello Bello Grande Reviews Summary

  • Hotel review by Elio

    Elio

    Exceptional

    Exceptional

  • Hotel review by Tracy

    Tracy

    Very Good

    Very good

  • Hotel review by Ethan

    Ethan

    Exceptional

    Exceptional

    Pros: The staff were super friendly and nice, if I needed anything big or small they could do it for me.
    Cons: That I had to leave!

  • Hotel review by Yazeed

    Yazeed

    Wonderful

    Superb

  • Hotel review by Busra

    Busra

    Wonderful

    Superb

    Pros: The size of the room was enough for 2 people. Kitchen facilities are very useful. The staff at the reception are friendly. A fun hotel for young people
    Cons: We went to the bar at the entrance and asked for coffee for a welcome drink. The blonde staff at the bar said the coffee machine was broken. He forced us to give another drink. When we try to learn other options he behaved rude.

  • Hotel review by Max

    Max

    Exceptional

    Exceptional

  • Hotel review by Anonymous

    Anonymous

    Exceptional

    Exceptional

  • Hotel review by William

    William

    Good

    Good

    Pros: Location
    Cons: My roommate is snoring loud haha

  • Hotel review by Feier

    Feier

    Exceptional

    Good value for money, fun...

    Pros: quick checkin, nice bar area, good wifi, clean sheets, very central location. You also get one free welcome drink

  • Hotel review by Omar

    Omar

    Exceptional

    Exceptional

  • Hotel review by Kartono

    Kartono

    Very Good

    Very good

    Pros: The location is very strategic
    Cons: In toilet there's no towel and soap/body wash. And the music of the bar is so loudly and heard into my room at 2nd floor.

  • Hotel review by Mayurachat

    Mayurachat

    Wonderful

    Superb

    Pros: Friendly staff, food and facilities. I will comeback to stay here.

  • Hotel review by Clarissa

    Clarissa

    Wonderful

    Nice clean place. And I...

    Pros: Free flow apples and bananas and even a kit chen with ingredients provided to cook your own food if you wish! Had a nice spritz on the house when I first arrived Dorm was quiet even with the music going on downstairs at night
    Cons: -

  • Hotel review by Anurada

    Anurada

    Very Good

    Very good

  • Hotel review by Ivan

    Ivan

    Wonderful

    Superb

  • Hotel review by Joe

    Joe

    Fair

    Passable

  • Hotel review by Nishi

    Nishi

    Exceptional

    Exceptional

    Pros: Location is amazing. The cleanliness is better than some guesthouses I have stayed at. Great vibe with the live music. Very friendly staff

  • Hotel review by Graham

    Graham

    Exceptional

    Exceptional

  • Hotel review by Gowtham

    Gowtham

    Wonderful

    Excellent

    Pros: Excellent hosting and staffs are so friendly Location is excellent next to centrale station

  • Hotel review by Cherise

    Cherise

    Very Good

    great for a couple nights,...

    Pros: Beds were comfortable and clean, secure and felt safe as a female solo traveller. Bathrooms were clean great thing too.
    Cons: Staff 24/hr desk was good but didn't always have someone manning the desk i had to find help from the bar multiple occasions. but once there was staff there it was helpful.