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RESERVATIONS

Novotel Chennai Sipcot

Opp. SIPCOT IT Park Siruseri, Old, Mahabalipuram Road, Near ECR Beach, Chennai, Tamil Nadu, 603103
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Novotel Chennai Sipcot

Opp. SIPCOT IT Park Siruseri, Old, Mahabalipuram Road, Near ECR Beach, Chennai, Tamil Nadu, 603103
Special rates available by phone for close
Chennai
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Interior entrance
Entrance & Lobby

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  • Executive Suite, 1 King Bed, Bathtub (Separate Living Room)
    Executive Suite, 1 King Bed, Bathtub (Separate Living Room)
    Executive Suite, 1 King Bed, Bathtub (Separate Living Room)
    Executive Suite, 1 King Bed, Bathtub (Separate Living Room)
    Executive Suite, 1 King Bed, Bathtub (Separate Living Room)

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    Executive Suite, 1 King Bed, Bathtub (Separate Living Room)

    1 King Bed, 569-sq-foot room with sea views
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    Room Highlights

    Layout of Executive Suite, 1 King Bed, Bathtub (Separate Living Room) - Bedroom and living room
    Internet - Free WiFi and wired internet access
    In Room Entertainment - 32-inch LED TV with cable channels
    Food and Beverages - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
    Bed Type and Features - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
    Restrooms & Showers - Private bathroom, bathrobes, bathtub or shower, and a shower or a rainfall showerhead
    Extra Features - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
    Pleasure - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
    Accessibility - Doorbell and phone notification
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
    Need to Know - Housekeeping on request
    Smoking And Non-Smoking, pet friendly
    Connecting/adjoining rooms can be requested, subject to availability

    Amenities and Features

    • 24 hours Room service
    • AC / In-room climate control
    • Adjoining-Connecting rooms available
    • Alarm clock
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Bathroom grab bars
    • Blackout drapes-curtains
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Coffee and tea maker
    • Complimentary bottled water
    • Complimentary cribs/infant beds
    • Complimentary newspaper
    • Complimentary toiletries
    • Complimentary Wifi
    • Complimentary wired Internet
    • Desk
    • Doorbell and phone notification
    • Down comforter
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Energy-saving switches
    • Hair dryer
    • High-chair
    • High-speed internet access
    • Housekeeping - by request
    • Housekeeping (Daily)
    • Hydro-massage showerhead
    • Hypoallergenic bedding available
    • In room safe
    • Individually decorated
    • Individually furnished
    • Iron - ironing board
    • Laptop friendly workstation
    • LED light bulbs
    • LED TV
    • Pet-friendly room
    • Phone
    • Premium bedding
    • Rainfall showerhead
    • Recycling Services
    • Refrigerator
    • Rollaway/extra beds - Extra Charge
    • Room Linens provided
    • Shower only
    • Shower Or Bathtub
    • Slippers
    • Smoking And Non Smoking
    • Soundproofed rooms
    • Turndown service
    • TV
    • TV - Cable Service
    • TV size measurement: inch
    • TV size: 32
  • Executive Room, 1 King Bed (with Additional Privileges)
    Executive Room, 1 King Bed (with Additional Privileges)
    Executive Room, 1 King Bed (with Additional Privileges)
    Executive Room, 1 King Bed (with Additional Privileges)
    Executive Room, 1 King Bed (with Additional Privileges)

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    Executive Room, 1 King Bed (with Additional Privileges)

    1 King Bed, 279-sq-foot room with bay views
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    Room Highlights

    Executive Level - Executive Lounge access, light refreshments, internet access in the lounge, and 2 hours of meeting room use (subject to availability)
    Internet - Free WiFi and wired internet access
    In Room Entertainment - 32-inch LED TV with cable channels
    Food and Beverages - Refrigerator, espresso maker, 24-hour room service, and free bottled water
    Bed Type and Features - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
    Restrooms & Showers - Private bathroom, bathrobes, and a shower with a rainfall showerhead
    Extra Features - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
    Pleasure - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
    Accessibility - Doorbell and phone notification
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
    Need to Know - Housekeeping on request
    Smoking And Non-Smoking, pet friendly
    Connecting/adjoining rooms can be requested, subject to availability

    Amenities and Features

    • 24 hours Room service
    • AC / In-room climate control
    • Adjoining-Connecting rooms available
    • Alarm clock
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Bathroom grab bars
    • Blackout drapes-curtains
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Coffee Espresso maker
    • Complimentary bottled water
    • Complimentary cribs/infant beds
    • Complimentary newspaper
    • Complimentary toiletries
    • Complimentary Wifi
    • Complimentary wired Internet
    • Designer toiletries
    • Desk
    • Doorbell and phone notification
    • Down comforter
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Energy-saving switches
    • Executive level room
    • Hair dryer
    • High-speed internet access
    • Housekeeping - by request
    • Housekeeping (Daily)
    • Hydro-massage showerhead
    • Hypoallergenic bedding available
    • In room safe
    • Individually decorated
    • Individually furnished
    • Iron - ironing board
    • Laptop friendly workstation
    • LED light bulbs
    • LED TV
    • Pet-friendly room
    • Phone
    • Premium bedding
    • Rainfall showerhead
    • Recycling Services
    • Refrigerator
    • Rollaway/extra beds - Extra Charge
    • Room Linens provided
    • Shower only
    • Slippers
    • Smoking And Non Smoking
    • Soundproofed rooms
    • Turndown service
    • TV
    • TV - Cable Service
    • TV size measurement: inch
    • TV size: 32
    • Wheelchair accessible
  • Superior Room, 2 Twin Beds
    Superior Room, 2 Twin Beds
    Superior Room, 2 Twin Beds
    Superior Room, 2 Twin Beds
    Superior Room, 2 Twin Beds

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    Superior Room, 2 Twin Beds

    2 Twin Beds, 279-sq-foot room with garden views
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    Room Highlights

    Internet - Free WiFi and wired internet access
    In Room Entertainment - 32-inch LED TV with cable channels
    Food and Beverages - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
    Bed Type and Features - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
    Restrooms & Showers - Private bathroom, bathrobes, and a shower with a rainfall showerhead
    Extra Features - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
    Pleasure - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
    Accessibility - Doorbell and phone notification
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
    Need to Know - Housekeeping on request
    Smoking And Non-Smoking, pet friendly
    Connecting/adjoining rooms can be requested, subject to availability

    Amenities and Features

    • 24 hours Room service
    • AC / In-room climate control
    • Adjoining-Connecting rooms available
    • Alarm clock
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Bathroom grab bars
    • Blackout drapes-curtains
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Coffee and tea maker
    • Complimentary bottled water
    • Complimentary cribs/infant beds
    • Complimentary newspaper
    • Complimentary toiletries
    • Complimentary Wifi
    • Complimentary wired Internet
    • Desk
    • Doorbell and phone notification
    • Down comforter
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Energy-saving switches
    • Hair dryer
    • High-speed internet access
    • Housekeeping - by request
    • Housekeeping (Daily)
    • Hydro-massage showerhead
    • Hypoallergenic bedding available
    • In room safe
    • Individually decorated
    • Individually furnished
    • Iron - ironing board
    • Laptop friendly workstation
    • LED light bulbs
    • LED TV
    • Pet-friendly room
    • Phone
    • Premium bedding
    • Rainfall showerhead
    • Recycling Services
    • Refrigerator
    • Rollaway/extra beds - Extra Charge
    • Room Linens provided
    • Shower only
    • Slippers
    • Smoking And Non Smoking
    • Soundproofed rooms
    • Turndown service
    • TV
    • TV - Cable Service
    • TV size measurement: inch
    • TV size: 32
    • Wheelchair accessible
  • Executive Room, 1 King Bed, Garden View
    Executive Room, 1 King Bed, Garden View
    Executive Room, 1 King Bed, Garden View
    Executive Room, 1 King Bed, Garden View
    Executive Room, 1 King Bed, Garden View

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    Executive Room, 1 King Bed, Garden View

    1 King Bed, 279-sq-foot room with lagoon views
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    Room Highlights

    Executive Level - Executive Lounge access, light refreshments, internet access in the lounge, and 2 hours of meeting room use (subject to availability)
    Internet - Free WiFi and wired internet access
    In Room Entertainment - 32-inch LED TV with cable channels
    Food and Beverages - Refrigerator, espresso maker, 24-hour room service, and free bottled water
    Bed Type and Features - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
    Restrooms & Showers - Private bathroom, bathrobes, and a shower with a rainfall showerhead
    Extra Features - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
    Pleasure - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
    Accessibility - Doorbell and phone notification
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
    Need to Know - Housekeeping on request
    Smoking And Non-Smoking, pet friendly
    Connecting/adjoining rooms can be requested, subject to availability

    Amenities and Features

    • 24 hours Room service
    • AC / In-room climate control
    • Adjoining-Connecting rooms available
    • Alarm clock
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Bathroom grab bars
    • Blackout drapes-curtains
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Coffee Espresso maker
    • Complimentary bottled water
    • Complimentary cribs/infant beds
    • Complimentary newspaper
    • Complimentary toiletries
    • Complimentary Wifi
    • Complimentary wired Internet
    • Designer toiletries
    • Desk
    • Doorbell and phone notification
    • Down comforter
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Energy-saving switches
    • Executive level room
    • Hair dryer
    • High-speed internet access
    • Housekeeping - by request
    • Housekeeping (Daily)
    • Hydro-massage showerhead
    • Hypoallergenic bedding available
    • In room safe
    • Individually decorated
    • Individually furnished
    • Iron - ironing board
    • Laptop friendly workstation
    • LED light bulbs
    • LED TV
    • Pet-friendly room
    • Phone
    • Premium bedding
    • Rainfall showerhead
    • Recycling Services
    • Refrigerator
    • Rollaway/extra beds - Extra Charge
    • Room Linens provided
    • Shower only
    • Slippers
    • Smoking And Non Smoking
    • Soundproofed rooms
    • Turndown service
    • TV
    • TV - Cable Service
    • TV size measurement: inch
    • TV size: 32
    • Wheelchair accessible
  • Superior Room, 1 King Bed
    Superior Room, 1 King Bed
    Superior Room, 1 King Bed
    Superior Room, 1 King Bed
    Superior Room, 1 King Bed

    0/0

    Superior Room, 1 King Bed

    1 King Bed, 279-sq-foot room with city views
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    Room Highlights

    Internet - Free WiFi and wired internet access
    In Room Entertainment - 32-inch LED TV with cable channels
    Food and Beverages - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water
    Bed Type and Features - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
    Restrooms & Showers - Private bathroom, bathrobes, and a shower with a rainfall showerhead
    Extra Features - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
    Pleasure - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
    Accessibility - Doorbell and phone notification
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
    Need to Know - Housekeeping on request
    Smoking And Non-Smoking, pet friendly
    Connecting/adjoining rooms can be requested, subject to availability

    Amenities and Features

    • 24 hours Room service
    • AC / In-room climate control
    • Adjoining-Connecting rooms available
    • Alarm clock
    • Bath Towels Provided
    • Bathrobes
    • Bathroom (Private)
    • Bathroom grab bars
    • Blackout drapes-curtains
    • Change of bed sheets (on request)
    • Change of towels (on request)
    • Coffee and tea maker
    • Complimentary bottled water
    • Complimentary cribs/infant beds
    • Complimentary newspaper
    • Complimentary toiletries
    • Complimentary Wifi
    • Complimentary wired Internet
    • Desk
    • Doorbell and phone notification
    • Down comforter
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Energy-saving switches
    • Hair dryer
    • High-speed internet access
    • Housekeeping - by request
    • Housekeeping (Daily)
    • Hydro-massage showerhead
    • Hypoallergenic bedding available
    • In room safe
    • Individually decorated
    • Individually furnished
    • Iron - ironing board
    • Laptop friendly workstation
    • LED light bulbs
    • LED TV
    • Pet-friendly room
    • Phone
    • Premium bedding
    • Rainfall showerhead
    • Recycling Services
    • Refrigerator
    • Rollaway/extra beds - Extra Charge
    • Room Linens provided
    • Shower only
    • Slippers
    • Smoking And Non Smoking
    • Soundproofed rooms
    • Turndown service
    • TV
    • TV - Cable Service
    • TV size measurement: inch
    • TV size: 32
    • Wheelchair accessible

ABOUT THE HOTEL

About Novotel Chennai Sipcot Hotel

Hotel Location & Nearby Attractions

Located in Chennai (Kelambakkam), Novotel Chennai Sipcot is within a 15-minute drive of AKDR Golf Village and ISKCON Chennai, Sri Sri Radha Krishna Temple. This upscale hotel is 6.5 mi (10.5 km) from Muttukadu Boat House and 7.3 mi (11.8 km) from Muttukadu Lake.

Popular Hotel Amenities and Features

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, a health club, and an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Business, Other Amenities

Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Chennai? This hotel has 2303 square feet (214 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Restaurants, Bars, Lounge & Dining options

For lunch or dinner, stop by The Square, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 180 individually decorated guestrooms, featuring refrigerators and LED televisions. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Pet Policy for Novotel Chennai Sipcot
If you are thinking of bringing your pet and want to know if pets are allowed at Novotel Chennai Sipcot, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Novotel Chennai Sipcot are listed below.

Pets allowed

Only dogs and cats are allowed

Additional Hotel Details
  • Gap period enforced between guest stays - 72 hours
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Contactless check-out is available
  • Shield between guests and staff in main contact areas
  • Property confirms they are implementing guest safety measures
  • Temperature checks are available to guests
  • Individually-wrapped food options are available
  • Social distancing measures are in place
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Property is cleaned with disinfectant
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Staff wears personal protective equipment
  • Individually-wrapped food options are available for breakfast
  • Masks are available to guests
  • Individually-wrapped food options are available for lunch
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Gloves are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • No alcohol served onsite

HOTEL LOCATION

Nearest airport and around Novotel Chennai Sipcot
- Chennai, Tamil Nadu Hotel

Distances are displayed to the nearest 0.1 mile and kilometer.

Old Mahabalipuram Road - 0.1 km / 0.1 mi
SIPCOT IT Park - 0.3 km / 0.2 mi
Tamil Nadu Police Academy - 4.9 km / 3.1 mi
Sathyabama University - 5.6 km / 3.5 mi
AKDR Golf Village - 9.1 km / 5.7 mi
ISKCON Chennai, Sri Sri Radha Krishna Temple - 10.4 km / 6.5 mi
Muttukadu Boat House - 10.5 km / 6.5 mi
Gleneagles Global Health City - 11.2 km / 7 mi
Muttukadu Lake - 11.8 km / 7.3 mi
ECR Beach - 12.1 km / 7.5 mi
Madras Crocodile Bank Trust - 12.4 km / 7.7 mi
Kart Attack - 12.7 km / 7.9 mi
VGP Universal Kingdom - 12.8 km / 8 mi
VGP Snow Kingdom - 13 km / 8.1 mi
DakshinaChitra Heritage Museum - 13.1 km / 8.1 mi

The preferred airport for Novotel Chennai Sipcot is Chennai International Airport (MAA) - 25.7 km / 16 mi

Group hotel rates (9+ROOMS)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.
We have lowest special group rates and discounts for any type or group size.
GROUP RATES (9+ ROOMS)

TRAVELER SENTIMENTS

About Novotel Chennai Sipcot Hotel

Is free parking available at the Novotel Chennai Sipcot?
Yes, parking is available free of cost at the Novotel Chennai Sipcot. This is one of the hotels in Chennai with Free Parking.
Does this property have a swimming pool?
Yes, Novotel Chennai Sipcot has a hotel pool.
What is the check-in policy?
The checking times for Novotel Chennai Sipcot are between 2:00 PM and midnight. The minimum age to check-in is 18.
What is the check-out time?
This Novotel Chennai Sipcot's check-out time is 12:00 PM.
What brand is Novotel Chennai Sipcot?
Novotel Chennai Sipcot is a part of Novotel By Accor.
What is the street address for Novotel Chennai Sipcot?
The address for Novotel Chennai Sipcot is Opp. SIPCOT IT Park Siruseri, Old Mahabalipuram Road, Near ECR Beach, Chennai, Tamil Nadu 603103
What is the price for tonight?
Based on recent averages, the price for tonight can start at 76.
What is the nightly room rate for this weekend?
Based on recent averages, the room rate for this weekend can be as low as 76 per night.
How many guest rooms are at Novotel Chennai Sipcot?
The Novotel Chennai Sipcot has a total of 180 guest rooms.
How many floors does the Novotel Chennai Sipcot have?
This Chennai hotel has 8 floors.
What is the hotel theme?
Travelers find this hotel Good for Business Travelers, Pet Friendly. Other themes include Family, Spa, Adventure sport.
Recommended landmarks, attractions or things to do around NOVOTEL CHENNAI SIPCOT?
NOVOTEL CHENNAI SIPCOT is within minutes from Old Mahabalipuram Road - 0.1 km / 0.1 mi , SIPCOT IT Park - 0.3 km / 0.2 mi and Tamil Nadu Police Academy - 4.9 km / 3.1 mi

ADDITIONAL HOTEL REVIEWS

Novotel Chennai Sipcot Reviews Summary

  • Hotel review by Malli

    Malli

    Good

    Good

  • Hotel review by Vishnu

    Vishnu

    Wonderful

    Superb

    Pros: Good stay
    Cons: All went good

  • Hotel review by Kanishak

    Kanishak

    Exceptional

    Perfect

  • Hotel review by Mandava

    Mandava

    Exceptional

    Perfect

  • Hotel review by Mandava

    Mandava

    Exceptional

    Perfect

  • Hotel review by Kalyan

    Kalyan

    Wonderful

    Exceptional

  • Hotel review by Mohamed

    Mohamed

    Exceptional

    Novatel stay

    Pros: A great place to stay, exceptional service, views & location fantastic, breakfast is amazing too. Vishal Dinesh,Devajani and Lalitha were wonderful & so helpful, highly recommended.

  • Hotel review by Ranjithkumaran

    Ranjithkumaran

    Wonderful

    Food cost 2400

    Pros: Nice
    Cons: Na

  • Hotel review by Nagendrababu

    Nagendrababu

    Wonderful

    Superb

    Pros: I liked their services , location and Staff are very active and helpful Especially mubin ,Nidhi ,manisha ,Jagadish and Shekar. Thanks to them for the great service and assistance at the restaurant. I also loved their in room dining facility. I will visit again for sure and I recommend to friends and family.

  • Hotel review by Sai

    Sai

    Exceptional

    Very good people wise

    Pros: Staff and room
    Cons: Price

  • Hotel review by Ram

    Ram

    Wonderful

    Exceptional

  • Hotel review by Siddha

    Siddha

    Pleasant

    Pleasant

  • Hotel review by Nithis

    Nithis

    Exceptional

    Perfect

  • Hotel review by Nijanthan

    Nijanthan

    Wonderful

    Exceptional

  • Hotel review by Gaurav

    Gaurav

    Very Good

    The stay was good, value for money

    Pros: Pool is beautiful and is safe for kids. Breakfast was very nice.
    Cons: The room was non smoking room but was smelling as if someone was smoking in that room. We complained to the reception desk and asked them to change our room but they sent a person with room freshener instead.

  • Hotel review by Jayasri

    Jayasri

    Exceptional

    Perfect

  • Hotel review by Amala

    Amala

    Wonderful

    Exceptional

  • Hotel review by Naveen

    Naveen

    Exceptional

    Exceptional

    Pros: Friendly reception and friendly staff at buffet dinning

  • Hotel review by Razeen

    Razeen

    Pleasant

    Pleasant

  • Hotel review by Anojan

    Anojan

    Fair

    First time had a bad hotel stay experience

    Pros: Hotels Restaurant/cafe, food & one of their staff, Ms.Mubin. Very professional, courteous and smiling every time.
    Cons: 1. The room service misplaced our baggage in another room and we received it after two hours 2. The reception staffs were unprofessional and impolite that they dont even care when you go to them for a problem. 3. Only one bath rob was given for two adults. When we requested for another bath rob, we were told that no spare bath rob available in the hotel 4. Water closet was leaking and was never fixed. While we were talking to their restaurant staff Ms.Mubin, we discussed these concerns. She immediately raised our issues to the hotel management. Got into couple call sessions with their senior managers from my home. Submitted the feedback. Their managers assured quality service from next time onwards.