Pros: A very difficult time, due to Covid 19. We were looked after and accommodated well. We had to stay inside the hotel more than we would normally have done. But we were comfortable and the reception staff were friendly and helpful.
Cons: A little help with our luggage would have been appreciated.
Marcel
Pleasant
Pleasant
Joseph
Very Good
Very good
Anonymous
Pleasant
Pleasant
Sean
Very Good
Very good
Arthur
Good
Good
Eddie
Pleasant
Pleasant
Cons: No cafeteria, no room service.
John
Very Good
Very good
Leroy
Fair
Passable
Pros: Location was perfect. Helpful staff.
Cons: Still two days later the 100.00 deposit on my account. Did not shower because dirty. Old and in need of upgrade.
Aleasha
Disappointing
Not handicap accessible
Pros: The staff was very friendly
Cons: This place is not handicapped accessible the bathrooms are too small there's no way to entered the hotel if you have a wheelchair or a Walker. There's no parking for the hotel yet park on the street or pay for parking somewhere outside of the hotel
Anonymous
Very Good
Fabulous
Pros: Accessible to union square and fisherman wharf
Cons: No valet, no parking for hotel guests. Had to park on the corner and paid $40 for the night.
Nikkita
Good
Good
Pros: This is a great location ! Its walking distance from Union Square where you can catch the trolley to Fishermans Wharf
Cons: The property is VERY outdated. The AC/heating doesnt work
Claudia
Wonderful
The staff make this hotel...
Pros: The staff were absolutely amazing, went out of their way everyday to help me out and make my stay as brilliant as it could be. I was so grateful for all their help. They really made my stay in the hotel. I also liked how the cleaning staff kept the room clean and tidy.
Christopher
Very Good
Very good
Pros: Price and location in proximity to other attractions.
Cons: No typical hotel amenities such as breakfast or workout area.
Jamie
Wonderful
Superb
Pros: Great value for money
Josiah
Exceptional
Perfect
Melody
Poor
Poor
Yasmin
Wonderful
Exceptional
Janelle1978
Wonderful
The Monarchy Continues
Pros: Romi was a pleasure to interact with. The other front desk people did not even acknowledge my existence.
Cons: The facility is older so the elevator is questionable.
John-michael
Good
Good
Pros: Clean rooms, bathrooms and no bad guests.
Cons: No mention of a deposit. No real parking options, but valet is promoted on signed consent for stay.