Perfect

Very disappointing.

Pros: Walks on the grounds and the first support the Patagonia Restaurant

Cons: We were not warned the main restaurant was closest even though management was aware it would be long before we arrived and probably before we booked. Result - very cramped breakfast and poor service. only one proper restaurant at which to eat was the Patagonia. The Moreno Lake restaurant was closed completely and the lobby bar closed at 3.00pm. Nothing until Patagonia opened at 8.00pm. Reception staff were rude and uncaring when we complained . We asked to speak to manager but were told he wasn't available but would contact us. He didn't. Complained again on leaving, same result except we were offered one day's rebate of the facility fee...US$32.00!!!!! having paid over US$3,000 for our stay. Insulting!!! We rejected it. Our previous stay exceeded our expectations but it is unlikely we will stay there again. Not what one expects from a 5 star resort. It ruined our stay.

Amazing location, but they lacked attention to details that almost ruined our experience.

Pros: One of the greatest locations in southern South America to stay. Definitely the best in Patagonia. Staff was very kind and efficient. Facilities are impeccable.

Cons: We paid for the most expensive room with the greatest view from the lake. When booking, we explicitly asked for a high floor room, but at our arrival, we realized they placed us in the lowest floor, thus with the worst view. They were not able to move us to a better room since all rooms were occupied by other guests. Also, the room was extremely hot at our arrival since the heating system was set to maximum. The heat was unbearable and we had to leave the windows and door open in order to cool down the space. Food in the restaurants was extremely expensive and not too great.

Perfect

Very poor

Pros: ok a iiii

Cons: i

Very good

Pros: All the place

Cons: The room, was bad

Very good

Experincia nica. Apesar de anitgo, excelente hotel!

Pros: Hotel simplesmente perfeito!

Cons: Nothing to declare.

Perfect

Very good

Superb

Cons: Sem late check out

Incredible views, food and service in a classy timeless property

Pros: Food and drinks are excellent. Breakfast buffet and stations are very complete with all the options I can think about. There are 3 restaurants and a central bar / afternoon tea buffet all with great high end food and service. They brew their own beer. Wine list is on the expensive side with some affordable options. Meat and fish options are incredible! FInally, the views of the mountains and lake are breath taking and the external heated swimming pool is a major plus!

Cons: We stayed for a whole week in the end of August and the hotel was very busy the whole time (and I heard from the hotel staff that it is like that all year long). Besides hotel guests there are a lot of day visitors and conferences happening as well. So, sometimes that really impacts the experience, making it a bit less relaxing overall.

Very good

Cons: Rooms too small

Good

Enjoyable place with tasty food.

Pros: Food and ambience was very good.

Cons: Booking for shuttle to Cerro Catedral should be improved using an app instead of depending of a concierge to enlist guests.

Exceptional

Horrible staff - not 5 star service

Cons: This was one of the worst stays of my life! The staff here is incredibly rude. Not only unhelpful, but straight up rude. My sister and I stayed here to ski Catedral. We chose Llao Llao because it was one of the top tier hotels in the area. Unfortunately its really run down (think completely outdated from 1970 with bathrooms with poor water pressure), a bit far from the mountain, and as mentioned - the service is terrible. The doormen would see my sister and I walking to the door, hands full, carrying our skis and would not move at all, would not even attempt to open the door, let alone greet usor *gasp* offer to help with the skis. They would just watch us struggle to get in, silent. The terrible service came to a head when on the last day when we asked the concierge team to help arrange for a taxi from the ski mountain to get back to the hotel. We had asked the concierge team to help us get taxis a few times during the trip and things went smoothly (despite the concierge constantly rolling her eyes at us). In arranging this one, we set up a location and time to meet the taxi. We arrived at the meeting spot 15 minutes early and ended up waiting there 20+ minutes after the taxi should have picked us up. We got antsy, and started walking around, going taxi to taxi asking if it was ours - none were our taxi. We were really frustrated, waiting around wasting time on a cab that never came. So we decided that we needed to just grab one of the cabs that was waiting instead of waiting longer for the pre-arranged car that may never show up. When we arrived at the hotel - we were, for the first time, greeted at the door. Unfortunately not to actually open the door for us or help us with our ski equipment, but to yell at us for not getting in the taxi. The concierge team then told us that we owed them money for the taxi (which never arrived!!). We were so upset, not only did they leave us stranded, but they wanted us to pay for it?! This is not 5 star service.

Five-star hotel prices, one-star hotel services

Pros: beautiful scenery

Cons: Service attitude

Perfect

Pleasant