Very good

Excellent location for both Gatwick...

Pros: Clean and ideally located

Cons: Breakfast was expensive…

Exceptional

Pros: The restaurant food was truly excellent.

Cons: Such a shame the jacuzzi wasn't open.

Expensive taxis to get around...

Pros: Blood on sheet Old fashioned nets at Windows really dirty Paid extra for a balcony room but no seats to sit on really small balcony staff know restaurant were nice though spa and jacuzzi out of order

Cons: All of it

Great break away. Happy friendly...

Pros: The view was wonderful.

Cons: I liked everything. Their were just minor issues with cleanliness but nothing to complain about or that affected our stay.

Exceptional

Pros: The room and hot tub was beautiful and the area it was was perfect for a getaway

Lovely relaxing and friendly hotel.

Pros: Food was fabulous (dinner & breakfast). Bar was really good and cocktails great. We played board games in bar area and the barman was so lovely and hospitable. Pool was nice. Room nice and clean. Hotel needs a little spruce up but for the money and lovely stay I think I could overlook these little faults.

Cons: Jacuzzi wasn't working but it wasn't a major issue. Some areas a bit dated.

Very relaxing and lovely

Pros: It was a lovely hotel and a lovely area .

Cons: The pillows in the room were very soft and not very comfortable.

The staff made the stay...

Pros: The staff were absolutely amazing, especially Calixte Chery at breakfast, what a wonderful asset he is to the hotel! On check in the lady was lovely and since I became a member we got a free room upgrade which was a lovely start, also meant we got to watch the horse racing from our balcony which was a treat!

Cons: The bedding was clean but didn’t smell particularly fresh and the beds were not made after housekeeping came the second morning nor was the bin in the main room emptied, I did feed this back to front seat and they were very receptive so hopefully just a one off.

Very good

Pros: Spacious

Cons: Air conditioning did not seem to work properly, room too warm

Very good

All very pleasant , nice...

Pros: Clean and accessible

Cons: Everything good

Good

Pros: Unable to fill basin in bathroom - faulty plug. You cannot make tea without boiling water made breakfast disappointing.

Very good.

Pros: The room was very comfortable although two of the bedside lampshades were damaged and needed replacing.

Thank you couldn’t fault facilities...

Pros: Friendly staff

Cons: Bed too soft -double room

Exceptional

Its the small touches that...

Pros: Overall everything was good although on arrival to our room we had to go and ask for hangers as none in the room. Later some were supplied. Then we later discovered that the lights in the room were not working. Reported to reception and we were told that there was no one available to come and see and that we would need to wait till the morning. A manager did come to the room and he was unable to see what the problem was. At this point maybe we should have been offered a different room. We were not. We were again told to wait till the morning. Later on we discovered that our television was not working and once again we needed to go to reception, and a pleasant young man came up and did say that with lights not working and tv not working he was going to see about transferring us to another room. By this time it was really late and that we had already unpacked and couldn't face packing and unpacking again but we would be happy to transfer to a different room the following day at 2pm as we would not be available sooner as it would be Easter. We came back to hotel leaving friends and family for awhile and we did get transferred to another room. The health suite had a non working jacuzzi but a note was posted up to advise and things do happen. Steam room was cold most of the time and the one time that it was hot , it was really unacceptably hot. No water in the gym, and no cups either. No sanitiser in the gym except for antibacterial towelettes and as the lid was left opened all the time, they were rather dry to the touch. We have stayed at the hotel previously and although not totally disappointed on this occasion, we expected a little better considering the type of hotel it is. Please rectify these little problems as they do tend to put customers and potential customers off Thank you

Cons: Specified all in previous answer

Exceptional

Pros: Easy booking and check in, lovely day racing and evening meal. Staff very friendly and amenable.

Superb

Comfortable and pleasant helpful staff

Pros: Perfect location peaceful Pool and sauna

Cons: Jacuzzi out of action More breakfast options