Krystal Cancun

  • Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera , Cancun, QROO 77500
  • Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera , Cancun, QROO - 77500
  • 855-516-1090
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Outstanding value on upcoming dates.
Call us for Summer Deals
 
 

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Standard Room, 1 King Bed, City View
Standard Room, 1 King Bed, City View
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1 King Bed

344-sq-foot room with city views


Enjoy - Fireplace

Internet - Free WiFi

In Room Entertainment - 32-inch plasma TV with premium channels and pay movies

Food and Beverages - Coffee/tea maker, minibar, and 24-hour room service

Bed Type and Features - Blackout drapes/curtains

Restrooms & Showers - Private bathroom, shower, and rainfall showerhead

Extra Features - Laptop-compatible safe, iron/ironing board, and laptop workspace; free rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Climate-controlled air conditioning and daily housekeeping

Accessibility - Wheelchair accessible

Non-Smoking

Room/bed type depends on availability at check-in

Amenities and Features

  • fully stocked Minibar
  • Coffee and tea maker
  • Housekeeping (Daily)
  • Phone
  • Soap
  • Bath Towels Provided
  • Shampoo
  • Toilet paper
  • Bathroom (Private)
  • Room and bed type depend on availability check-in
  • Complimentary toiletries
  • TV - Plasma
  • Iron - ironing board
  • Fire-place
  • In room safe - laptop compatible
  • Complimentary cribs/infant beds
  • Window screens
  • Guidebooks/recommendations
  • TV - Cable Service
  • 24 hours Room service
  • Non Smoking
  • TV - Premium channels
  • Complimentary Wifi
  • Blackout drapes-curtains
  • In-room childcare - Extra Charge
  • Laptop friendly workstation
  • AC / In-room climate control
  • Rainfall showerhead
  • Shower only
  • Pay movies
  • Restaurant/dining guide
Standard Room, 2 Double Beds, City View
Standard Room, 2 Double Beds, City View
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2 Double Beds

344-sq-foot room with city views


Enjoy - Fireplace

Internet - Free WiFi

In Room Entertainment - 32-inch plasma TV with premium channels and pay movies

Food and Beverages - Coffee/tea maker, minibar, and 24-hour room service

Bed Type and Features - Blackout drapes/curtains

Restrooms & Showers - Private bathroom, shower, and rainfall showerhead

Extra Features - Laptop-compatible safe, iron/ironing board, and laptop workspace; free rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Climate-controlled air conditioning and daily housekeeping

Accessibility - Wheelchair accessible

Non-Smoking

Room/bed type depends on availability at check-in

Amenities and Features

  • fully stocked Minibar
  • Coffee and tea maker
  • Housekeeping (Daily)
  • Phone
  • Soap
  • Bath Towels Provided
  • Shampoo
  • Toilet paper
  • Bathroom (Private)
  • Room and bed type depend on availability check-in
  • Complimentary toiletries
  • TV - Plasma
  • Iron - ironing board
  • Fire-place
  • In room safe - laptop compatible
  • Complimentary cribs/infant beds
  • Window screens
  • Guidebooks/recommendations
  • TV - Cable Service
  • 24 hours Room service
  • Non Smoking
  • TV - Premium channels
  • Complimentary Wifi
  • Blackout drapes-curtains
  • In-room childcare - Extra Charge
  • Laptop friendly workstation
  • AC / In-room climate control
  • Rainfall showerhead
  • Shower only
  • Pay movies
  • Restaurant/dining guide
Club Room, 2 Double Beds, Balcony, Ocean View
Club Room, 2 Double Beds, Balcony, Ocean View
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2 Double Beds

366-sq-foot room, furnished balcony with ocean views


Enjoy - Fireplace

Internet - Free WiFi

In Room Entertainment - 32-inch plasma TV with premium channels and pay movies

Food and Beverages - Coffee/tea maker, minibar, 24-hour room service, and free bottled water

Bed Type and Features - Blackout drapes/curtains

Restrooms & Showers - Private bathroom, slippers, and a shower with a rainfall showerhead

Extra Features - Laptop-compatible safe, iron/ironing board, and laptop workspace; free rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Climate-controlled air conditioning and daily housekeeping

Accessibility - Wheelchair accessible

Non-Smoking

Amenities and Features

  • fully stocked Minibar
  • Coffee and tea maker
  • Housekeeping (Daily)
  • Phone
  • Soap
  • Bath Towels Provided
  • Shampoo
  • Toilet paper
  • Bathroom (Private)
  • Complimentary toiletries
  • TV - Plasma
  • Iron - ironing board
  • Fire-place
  • In room safe - laptop compatible
  • Complimentary cribs/infant beds
  • Window screens
  • Guidebooks/recommendations
  • TV - Cable Service
  • 24 hours Room service
  • Non Smoking
  • TV - Premium channels
  • Complimentary Wifi
  • Blackout drapes-curtains
  • In-room childcare - Extra Charge
  • Laptop friendly workstation
  • AC / In-room climate control
  • Rainfall showerhead
  • Club level room
  • Shower only
  • Pay movies
  • Restaurant/dining guide
Club Room, 1 King Bed, Balcony, Ocean View
Club Room, 1 King Bed, Balcony, Ocean View
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1 King Bed

366-sq-foot room, furnished balcony with ocean views


Enjoy - Fireplace

Internet - Free WiFi

In Room Entertainment - 32-inch plasma TV with premium channels and pay movies

Food and Beverages - Coffee/tea maker, minibar, 24-hour room service, and free bottled water

Bed Type and Features - Blackout drapes/curtains

Restrooms & Showers - Private bathroom, slippers, and a shower with a rainfall showerhead

Extra Features - Laptop-compatible safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request

Pleasure - Climate-controlled air conditioning and daily housekeeping

Accessibility - Wheelchair accessible

Need to Know - No rollaway/extra beds available

Non-Smoking

Amenities and Features

  • fully stocked Minibar
  • Coffee and tea maker
  • Housekeeping (Daily)
  • Phone
  • Soap
  • Bath Towels Provided
  • Shampoo
  • Toilet paper
  • Bathroom (Private)
  • Complimentary toiletries
  • TV - Plasma
  • Iron - ironing board
  • Fire-place
  • In room safe - laptop compatible
  • Complimentary cribs/infant beds
  • Window screens
  • Guidebooks/recommendations
  • TV - Cable Service
  • 24 hours Room service
  • Non Smoking
  • TV - Premium channels
  • No rollaway/extra beds
  • Complimentary Wifi
  • Blackout drapes-curtains
  • In-room childcare - Extra Charge
  • Laptop friendly workstation
  • AC / In-room climate control
  • Rainfall showerhead
  • Club level room
  • Shower only
  • Pay movies
  • Restaurant/dining guide
Family Studio, 1 King Bed with Sofa bed, Ocean View
Family Studio, 1 King Bed with Sofa bed, Ocean View
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1 King Bed and 1 Double Sofa Bed

431-sq-foot room, furnished balcony with ocean views


Enjoy - Fireplace

Internet - Free WiFi

In Room Entertainment - 32-inch plasma TV with premium channels and pay movies

Food and Beverages - Refrigerator, minibar, microwave, and coffee/tea maker

Bed Type and Features - Blackout drapes/curtains

Restrooms & Showers - Private bathroom, slippers, and a shower with a rainfall showerhead

Extra Features - Laptop-compatible safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request

Pleasure - Climate-controlled air conditioning and daily housekeeping

Accessibility - Wheelchair accessible

Need to Know - No rollaway/extra beds available

Non-Smoking

Amenities and Features

  • fully stocked Minibar
  • Coffee and tea maker
  • Housekeeping (Daily)
  • Phone
  • Soap
  • Bath Towels Provided
  • Shampoo
  • Toilet paper
  • Bathroom (Private)
  • Complimentary toiletries
  • TV - Plasma
  • Iron - ironing board
  • Fire-place
  • In room safe - laptop compatible
  • Complimentary cribs/infant beds
  • Window screens
  • Guidebooks/recommendations
  • TV - Cable Service
  • 24 hours Room service
  • Non Smoking
  • TV - Premium channels
  • No rollaway/extra beds
  • Complimentary Wifi
  • Blackout drapes-curtains
  • In-room childcare - Extra Charge
  • Laptop friendly workstation
  • AC / In-room climate control
  • Rainfall showerhead
  • Club level room
  • Shower only
  • Pay movies
  • Restaurant/dining guide
Deluxe Room, Balcony, Ocean View
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2 Double Beds or 1 King Bed

344-sq-foot room, furnished balcony with ocean views


Enjoy - Fireplace

Internet - Free WiFi

In Room Entertainment - 32-inch plasma TV with premium channels and pay movies

Food and Beverages - Coffee/tea maker, minibar, and 24-hour room service

Bed Type and Features - Blackout drapes/curtains

Restrooms & Showers - Private bathroom, shower, and rainfall showerhead

Extra Features - Laptop-compatible safe, iron/ironing board, and laptop workspace; free rollaway/extra beds and free cribs/infant beds available on request

Pleasure - Climate-controlled air conditioning and daily housekeeping

Accessibility - Wheelchair accessible

Non-Smoking

Amenities and Features

  • fully stocked Minibar
  • Coffee and tea maker
  • Housekeeping (Daily)
  • Phone
  • Soap
  • Bath Towels Provided
  • Shampoo
  • Toilet paper
  • Bathroom (Private)
  • Complimentary toiletries
  • TV - Plasma
  • Iron - ironing board
  • Fire-place
  • In room safe - laptop compatible
  • Complimentary cribs/infant beds
  • Window screens
  • Guidebooks/recommendations
  • TV - Cable Service
  • 24 hours Room service
  • Non Smoking
  • TV - Premium channels
  • Complimentary Wifi
  • Blackout drapes-curtains
  • In-room childcare - Extra Charge
  • Laptop friendly workstation
  • AC / In-room climate control
  • Rainfall showerhead
  • Shower only
  • Pay movies
  • Restaurant/dining guide
Romantic Room, 1 King Bed, Balcony, Oceanfront
Romantic Room, 1 King Bed, Balcony, Oceanfront
View room details and amenities View details & amenities
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Check savings and offers!

Check savings and offers!

1 King Bed

366-sq-foot room, furnished balcony with ocean views


Enjoy - Fireplace

Internet - Free WiFi

In Room Entertainment - 32-inch plasma TV with premium channels and pay movies

Food and Beverages - Coffee/tea maker, minibar, 24-hour room service, and free bottled water

Bed Type and Features - Blackout drapes/curtains

Restrooms & Showers - Private bathroom, slippers, and a shower with a rainfall showerhead

Extra Features - Laptop-compatible safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request

Pleasure - Climate-controlled air conditioning and daily housekeeping

Accessibility - Wheelchair accessible

Need to Know - No rollaway/extra beds available

Non-Smoking

Amenities and Features

  • fully stocked Minibar
  • Coffee and tea maker
  • Housekeeping (Daily)
  • Phone
  • Soap
  • Bath Towels Provided
  • Shampoo
  • Toilet paper
  • Bathroom (Private)
  • Complimentary toiletries
  • TV - Plasma
  • Iron - ironing board
  • Fire-place
  • In room safe - laptop compatible
  • Complimentary cribs/infant beds
  • Window screens
  • Guidebooks/recommendations
  • TV - Cable Service
  • 24 hours Room service
  • Non Smoking
  • TV - Premium channels
  • No rollaway/extra beds
  • Complimentary Wifi
  • Blackout drapes-curtains
  • In-room childcare - Extra Charge
  • Laptop friendly workstation
  • AC / In-room climate control
  • Rainfall showerhead
  • Club level room
  • Shower only
  • Pay movies
  • Restaurant/dining guide
 

About The Hotel

  Call us for secret deals: 855-516-1090

About Krystal Cancun Hotel

Hotel Location & Nearby Attractions

With a stay at Krystal Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Punta Sur and Cancun Interactive Aquarium. This beach resort is 2.8 mi (4.5 km) from La Isla Shopping Mall and 4.3 mi (6.9 km) from Aquaworld.

Popular Hotel Amenities and Features

Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a spa tub, and a sauna. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Business, Other Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.

Restaurants, Bars, Lounge & Dining options

All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at El Mortero, one of the resort's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. Buffet breakfasts are available daily from 7 AM to 11 AM for a fee.

Hotel Accommodations and Guest Rooms

Treat yourself to a stay in one of the 502 guestrooms, featuring fireplaces and plasma televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as laptop-compatible safes and minibars.

Pet Policy for Krystal Cancun
If you are thinking of bringing your pet (dog or cat) and want to know if pets are allowed at Krystal Cancun, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Krystal Cancun are listed below.

Pets not allowed
Service animals not allowed

Additional Hotel Details
Gap period enforced between guest stays 72 hours
Shield between guests and staff in main contact areas
Contactless check-out is available
Property confirms they are implementing guest safety measures
Temperature checks are available to guests
Social distancing measures are in place
Individually-wrapped food options are available
Staff temperature checks are conducted regularly
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available for dinner
Staff wears personal protective equipment
Individually-wrapped food options are available through room service
Masks are available to guests
Individually-wrapped food options are available for breakfast
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
COVID-19 - Essential Workers Only - NO
Protective clothing is available to guests
Contactless check-in is available
Individually-wrapped food options are available for lunch
Commonly-touched surfaces are cleaned with disinfectant
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Krystal Cancun Hotel Amenities


Accessibility
  • In room accessibility
Beach Facilities
  • Beach umbrellas
  • Beach & pool towels
Breakfast Services
  • Breakfast available - Extra Charge
Business, Conference & Meetings
  • Business center on site
  • Meeting Room Facilities
  • Wedding & banquet services
Fitness Services
  • GYM - Fitness facilities
General Amenities
  • Wheelchair accessible – no
General Amenities
  • Elevator & lift on property
  • Dry cleaning & laundry service
  • Laundry Room
Internet
  • Free internet
Kids & Childcare Services
  • Babysitting or childcare - Extra Charge
  • Children's club - Free
Lobby Level Services
  • 24/7 front desk
  • Tours - ticket assistance
  • Luggage storage facilities
  • Concierge service
  • Free news papers in lobby
Outdoor
  • TV in common areas
  • Garden on property
Parking Services
  • Self parking - Free
  • Valet parking - Free
  • Parking - Limited spaces
Pool Facilities
  • Outdoor Swimming Pool
  • Kids pool
Property Features
  • Smoke free property
  • Multilingual staff
Restaurants & Bars
  • Number of bars & lounges -
Restaurants & Bars
  • Bar at Poolside
  • Swimup bar
  • Café or Coffee shop
  • Hotel Restaurant
Shopping
  • Gift shops or news stand
  • Shopping on site
Spa Services
  • Full service spa on property
  • Spa Room(s)
  • Turkish bath - Hammam
  • Sauna / Steam room
  • Sauna room
  • Hair salon & barber
  • Jacuzzi / Spa Tub

About Santa Fe Grupo Hotelero Brand Hotels

Santa Fe Grupo Hotelero is a company based in Mexico that serves four, five stars and high-end tourism in Mexico. The group has a unique operating model to cope up with the constant change and demand in the industry. They incorporate their hotel assets that they think would provide strategic value and long-term profitability. Santa Fe Grupo Hotelero either purchase new properties or redevelop properties or by operating contracts with other hotel owners.

 

Other strategy that they have is by forming club plans like their Vacation Club plans, which lets them ensure an annual income through the maintenance fees and for adding new customers for consumption on food and beverages. With this strategy, they ensure they can balance out the guests that check-in and at the same time generate additional income throughout the year.

 

In order for the company to continuously sustain profitability and provide new projects they have partnered with Grupo Chartwell and Walton Street Capital. Some of the popular hotels in their portfolio are: Krystal Grand Hotels and Resort, Hyatt Place, Hyatt Centric, Hilton Garden Inn, Krystal Urban Hotels, Reflect Resort & Spa, Hampton Inn & Suites are just some of the hotels that are managed by Santa Fe Grupo Hotelero.

 
 

Hotel Location

  Call for unpublished prices: 855-516-1090

Nearest airport and around Krystal Cancun - Cancun, QROO Hotel

 
 

Distances are displayed to the nearest 0.1 mile and kilometer.

Forum Beach - 0.1 km / 0.1 mi
Gaviota Azul Beach - 0.1 km / 0.1 mi
Caracol Beach - 0.1 km / 0.1 mi
Cancun Convention Center - 0.2 km / 0.1 mi
Delphinus Dreams - 0.3 km / 0.2 mi
Costa Occidental de Isla Mujeres National Park - 0.4 km / 0.2 mi
Chac Mool Beach - 0.5 km / 0.3 mi
Plaza Caracol Mall - 0.7 km / 0.4 mi
Cancun Golf Club at Pok Ta Pok - 2.6 km / 1.6 mi
Tortuga Beach - 3.2 km / 2 mi
Yamil Lu'um Archaeological Zone - 3.2 km / 2 mi
La Isla Shopping Mall - 3.5 km / 2.2 mi
Cancun Interactive Aquarium - 3.5 km / 2.2 mi
Tequila Museum - 3.5 km / 2.2 mi
Marlin Beach - 3.7 km / 2.3 mi

The preferred airport for Krystal Cancun is Cancun Intl. Airport (CUN) - 25.4 km / 15.8 mi

 
 

Group Hotel Rates(9+ Rooms)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.

We have lowest special group rates and discounts for any type or group size.

 
 

Traveler Sentiments

  Call for specials: 855-516-1090

Verified Guest Reviews for Cancun, QROO Hotels

 
 

Helpful Info & FAQs

Is free parking available at the Krystal Cancun?

Yes, parking is available free of cost at the Krystal Cancun. This is one of the hotels in Cancun with Free Parking.

Does this property have a swimming pool?

Yes, Krystal Cancun has a hotel pool.

What is the check-in policy?

The checking times for Krystal Cancun are between 3:00 PM and anytime. The minimum age to check-in is 21.

What is the check-out time?

This Krystal Cancun's check-out time is 12:00 PM.

What brand is Krystal Cancun?

Krystal Cancun is a part of Santa Fe Grupo Hotelero.

What is the street address for Krystal Cancun?

The address for Krystal Cancun is Paseo Kukulcan km 9, lotes 9 y 9A Zona Hotelera, Cancun, QROO 77500

Is Krystal Cancun an all inclusive property?


All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted. Food and beverages

  • Meals, snacks, and beverages included
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities
Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Minibar
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

What is the price for tonight?

Based on recent averages, the price for tonight can start at 205.

What is the nightly room rate for this weekend?

Based on recent averages, the room rate for this weekend can be as low as 205 per night.

How many guest rooms are at Krystal Cancun?

The Krystal Cancun has a total of 502 guest rooms.

How many floors does the Krystal Cancun have?

This Cancun hotel has 8 floors. The hotel has 4 building/tower.

What is the hotel theme?

Travelers find this hotel Good for Business Travelers. Other themes include City, Beach, Business, Beach, Spa, Family, Spa, Adventure sport, Family.

Recommended landmarks, attractions or things to do around KRYSTAL CANCUN?

KRYSTAL CANCUN is within minutes from Forum Beach - 0.1 km / 0.1 mi , Gaviota Azul Beach - 0.1 km / 0.1 mi and Caracol Beach - 0.1 km / 0.1 mi

 
 

Guest Reviews

  Phone exclusive rates: Call 855-516-1090

Krystal Cancun Reviews Summary

Additional Hotel Reviews

  Phone exclusive rates: Call 855-516-1090

Krystal Cancun Reviews Summary

UserVerified Hotel Guest
5/10
 
Fair
Pros: Best part, view, ocean, food service staff and pool food service staff
Cons: Hotel is next to party central. Bass was very loud, especially on the 8th floor. A/C worked, never below 24° C, hot water was out 2days... Sales people non stop trying to sell membership to the group hotel...
UserVerified Hotel Guest
4/10
 
Disappointing
Pros: Good beach
Cons: Old room, very loud A/C. Bed wasn’t washed , dirty sheets. Staff didn’t give all the necessary info.
UserThomas
6/10
 
Pleasant
Pros: The location and it was on the beach.
Cons: The water faucet wasn’t working properly. There was no bathtub. Just a stand up shower that couldn’t adjust. My room had only a view of the street. I wasn't on the ocean side.
UserVerified Hotel Guest
4/10
 
Disappointing
Pros: Friendly staff.
Cons: Shower was not working. No hot water some times. no floor mats. No proper lights. Not dry bathrooms.
UserVerified Hotel Guest
10/10
 
Exceptional
Pros: location is great
Cons: everything was good
UserJose
10/10
 
Exceptional
Pros: Mantienen el cuarto limpio cada día y el hotel en general tienen. Buen servicio
UserVerified Hotel Guest
7/10
 
Good
Pros: Hotel was clean and staff were very friendly.
Cons: They did not have my reservation upon checkin. So I had to wait for them to dig through their reservations to find mine. Also the hotel is very close to a few clubs which play music until the very early hours. I could hear the bass even with earplugs.
UserDennis
6/10
 
Pleasant
Pros: the location and the view of the water were great,there are lots food shopping and entertainment within minutes walking, most of the employees were helpful,and the pool was pretty nice. never tried their food.
Cons: first night the a/c did not work,only one of the two elevators worked for the first 3 days, and the one that worked did not open on our floor so we went to the floor about and walked down the stairs to our floor,room was dated need some love.
UserVerified Hotel Guest
1/10
 
Very Poor
Pros: the location of the hotel was great.
Cons: there were many issues w/ this hotel. The room was in poor condition w/ a broken shower drain, broken toilet, broken TV. The staff was not very helpful at checkin and my bf got bitten by some type of bugs while sleeping in the bed and now has a rash.
 
Hotel Location & Nearby Attractions

With a stay at Krystal Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Punta Sur and Cancun Interactive Aquarium. This beach resort is 2.8 mi (4.5 km) from La Isla Shopping Mall and 4.3 mi (6.9 km) from Aquaworld.

Popular Hotel Amenities and Features

Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a spa tub, and a sauna. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Business, Other Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.

Restaurants, Bars, Lounge & Dining options

All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at El Mortero, one of the resort's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. Buffet breakfasts are available daily from 7 AM to 11 AM for a fee.

Hotel Accommodations and Guest Rooms

Treat yourself to a stay in one of the 502 guestrooms, featuring fireplaces and plasma televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as laptop-compatible safes and minibars.

Pet Policy for Krystal Cancun
If you are thinking of bringing your pet (dog or cat) and want to know if pets are allowed at Krystal Cancun, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Krystal Cancun are listed below.

Pets not allowed
Service animals not allowed

Additional Hotel Details
Gap period enforced between guest stays 72 hours
Shield between guests and staff in main contact areas
Contactless check-out is available
Property confirms they are implementing guest safety measures
Temperature checks are available to guests
Social distancing measures are in place
Individually-wrapped food options are available
Staff temperature checks are conducted regularly
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available for dinner
Staff wears personal protective equipment
Individually-wrapped food options are available through room service
Masks are available to guests
Individually-wrapped food options are available for breakfast
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
COVID-19 - Essential Workers Only - NO
Protective clothing is available to guests
Contactless check-in is available
Individually-wrapped food options are available for lunch
Commonly-touched surfaces are cleaned with disinfectant
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Krystal Cancun Hotel Amenities

Accessibility
  • In room accessibility
Beach Facilities
  • Beach umbrellas
  • Beach & pool towels
Breakfast Services
  • Breakfast available - Extra Charge
Business, Conference & Meetings
  • Business center on site
  • Meeting Room Facilities
  • Wedding & banquet services
Fitness Services
  • GYM - Fitness facilities
General Amenities
  • Wheelchair accessible – no
General Amenities
  • Elevator & lift on property
  • Dry cleaning & laundry service
  • Laundry Room
Internet
  • Free internet
Kids & Childcare Services
  • Babysitting or childcare - Extra Charge
  • Children's club - Free
Lobby Level Services
  • 24/7 front desk
  • Tours - ticket assistance
  • Luggage storage facilities
  • Concierge service
  • Free news papers in lobby
Outdoor
  • TV in common areas
  • Garden on property
Parking Services
  • Self parking - Free
  • Valet parking - Free
  • Parking - Limited spaces
Pool Facilities
  • Outdoor Swimming Pool
  • Kids pool
Property Features
  • Smoke free property
  • Multilingual staff
Restaurants & Bars
  • Number of bars & lounges -
Restaurants & Bars
  • Bar at Poolside
  • Swimup bar
  • Café or Coffee shop
  • Hotel Restaurant
Shopping
  • Gift shops or news stand
  • Shopping on site
Spa Services
  • Full service spa on property
  • Spa Room(s)
  • Turkish bath - Hammam
  • Sauna / Steam room
  • Sauna room
  • Hair salon & barber
  • Jacuzzi / Spa Tub

About Santa Fe Grupo Hotelero Brand Hotels

Santa Fe Grupo Hotelero is a company based in Mexico that serves four, five stars and high-end tourism in Mexico. The group has a unique operating model to cope up with the constant change and demand in the industry. They incorporate their hotel assets that they think would provide strategic value and long-term profitability. Santa Fe Grupo Hotelero either purchase new properties or redevelop properties or by operating contracts with other hotel owners.

 

Other strategy that they have is by forming club plans like their Vacation Club plans, which lets them ensure an annual income through the maintenance fees and for adding new customers for consumption on food and beverages. With this strategy, they ensure they can balance out the guests that check-in and at the same time generate additional income throughout the year.

 

In order for the company to continuously sustain profitability and provide new projects they have partnered with Grupo Chartwell and Walton Street Capital. Some of the popular hotels in their portfolio are: Krystal Grand Hotels and Resort, Hyatt Place, Hyatt Centric, Hilton Garden Inn, Krystal Urban Hotels, Reflect Resort & Spa, Hampton Inn & Suites are just some of the hotels that are managed by Santa Fe Grupo Hotelero.

Distances are displayed to the nearest 0.1 mile and kilometer.

Forum Beach - 0.1 km / 0.1 mi
Gaviota Azul Beach - 0.1 km / 0.1 mi
Caracol Beach - 0.1 km / 0.1 mi
Cancun Convention Center - 0.2 km / 0.1 mi
Delphinus Dreams - 0.3 km / 0.2 mi
Costa Occidental de Isla Mujeres National Park - 0.4 km / 0.2 mi
Chac Mool Beach - 0.5 km / 0.3 mi
Plaza Caracol Mall - 0.7 km / 0.4 mi
Cancun Golf Club at Pok Ta Pok - 2.6 km / 1.6 mi
Tortuga Beach - 3.2 km / 2 mi
Yamil Lu'um Archaeological Zone - 3.2 km / 2 mi
La Isla Shopping Mall - 3.5 km / 2.2 mi
Cancun Interactive Aquarium - 3.5 km / 2.2 mi
Tequila Museum - 3.5 km / 2.2 mi
Marlin Beach - 3.7 km / 2.3 mi

The preferred airport for Krystal Cancun is Cancun Intl. Airport (CUN) - 25.4 km / 15.8 mi

User
Verified Hotel Guest
 
5/10
Fair
Pros: Best part, view, ocean, food service staff and pool food service staff
Cons: Hotel is next to party central. Bass was very loud, especially on the 8th floor. A/C worked, never below 24° C, hot water was out 2days... Sales people non stop trying to sell membership to the group hotel...
User
Verified Hotel Guest
 
4/10
Disappointing
Pros: Good beach
Cons: Old room, very loud A/C. Bed wasn’t washed , dirty sheets. Staff didn’t give all the necessary info.
User
Thomas
 
6/10
Pleasant
Pros: The location and it was on the beach.
Cons: The water faucet wasn’t working properly. There was no bathtub. Just a stand up shower that couldn’t adjust. My room had only a view of the street. I wasn't on the ocean side.
User
Verified Hotel Guest
 
4/10
Disappointing
Pros: Friendly staff.
Cons: Shower was not working. No hot water some times. no floor mats. No proper lights. Not dry bathrooms.
User
Verified Hotel Guest
 
10/10
Exceptional
Pros: location is great
Cons: everything was good
User
Jose
 
10/10
Exceptional
Pros: Mantienen el cuarto limpio cada día y el hotel en general tienen. Buen servicio
User
Verified Hotel Guest
 
7/10
Good
Pros: Hotel was clean and staff were very friendly.
Cons: They did not have my reservation upon checkin. So I had to wait for them to dig through their reservations to find mine. Also the hotel is very close to a few clubs which play music until the very early hours. I could hear the bass even with earplugs.
User
Dennis
 
6/10
Pleasant
Pros: the location and the view of the water were great,there are lots food shopping and entertainment within minutes walking, most of the employees were helpful,and the pool was pretty nice. never tried their food.
Cons: first night the a/c did not work,only one of the two elevators worked for the first 3 days, and the one that worked did not open on our floor so we went to the floor about and walked down the stairs to our floor,room was dated need some love.
User
Verified Hotel Guest
 
1/10
Very Poor
Pros: the location of the hotel was great.
Cons: there were many issues w/ this hotel. The room was in poor condition w/ a broken shower drain, broken toilet, broken TV. The staff was not very helpful at checkin and my bf got bitten by some type of bugs while sleeping in the bed and now has a rash.