Mixed Experience in a Beautiful Setting

Cons: I recently stayed at this resort, and my experience was a bit of a mixed bag. Let me break it down for you. Positive Points: 1. The natural surroundings of the resort are absolutely stunning. If you're a nature lover, you'll appreciate the picturesque setting. 2. The pricing for our stay was quite reasonable, making it accessible to a wider range of travelers. 3. The staff members were generally polite and friendly, which added a touch of warmth to our stay. Negative Points: 1. A significant issue we faced was that despite booking two one-room villas, we were given a single villa with two rooms. Surprisingly, we were charged the same amount as we would have been for two separate villas. 2. Cleanliness was not a strong suit of the resort. Don't expect spotless accommodations, as our experience suggested that the cleaning left much to be desired. 3. Communication with the front desk and housekeeping was a challenge. We had to make numerous calls, often with no response, to get even basic requests fulfilled. 4. It's unfortunate that you have to constantly ask for things to be done. Simple tasks like cleaning the villa, providing water, or clearing used dishes seemed to be overlooked unless we reminded them. 5. The breakfast service was a letdown. We requested it to be delivered at 9 am, but it arrived after 10 am, even after following up with two calls. 6. Attention to detail is lacking. In one of the rooms, we noticed mismatched curtains, indicating a lack of thoroughness in maintaining the accommodations. 7. The overall cleanliness was subpar. Lingering dust indicated that some areas hadn't been properly cleaned for a long time. In summary, while the resort's natural setting and reasonable prices have their appeal, the service quality and attention to detail need significant improvement. If you're willing to overlook these shortcomings for the sake of the picturesque location, this resort might still be worth considering.

Good

Exceptional

Pros: Nice place.

Cons: Nothing can be mentioned.

Exceptional

Good

Good

Good

Very good

Nice break for family in puncak

Pros: A big villa for family, plenty swimming pools to choose. Theres a clean restaurant in the location. Most of the staff are friendly and helpful.

Cons: Shower room and kitchen

not worth to stay in

Pros: nothing

Cons: the room need extensive renovation the bathroom have bad smell

Good

very recommended hotel to stay with family!

Pros: Wonderful View, Clean facilities, Nice and friendly staff, we have well experienced ever. Complete facilities, very Warm athmosphere, Family oriented, strongly recommended. I love this place. great

at this rate for two is good offer to relax

Pros: a villa for 2 ,in 3 bedroom villa is bonus this time only.

Cons: clean the plants, insects in room, bed sheet could be better, clean and sanitize room

Vacation resort for family with children

Pros: Traditional wooden house with good nature atmosfer

Cons: Need to improve the room cleanliness, air con and tv need to be serviced. Some lamps need to be replaced.

Good

Pros: Stunning mount view from pool, big room, and location is not far away from highway road.

Cons: When we stay there, all the facilities are under maintenance, so we have to wait until dusk to swim

Good

worth visiting

Pros: The location and the resort itself was very nice. a lot of outdoor activities

Cons: The bathroom/toilet was old and had a bad smell. needs serious renovation

Very good

Pros: Love the greenish....very relaxing for a city girl escaping from concrete jungle and hectic work...the staffs were great and excellent...the breakfast although not buffet since it's Ramadan month, but was good and tasty as well

Cons: The facilities aren't at their best, I've found the bed was still dusty and the bathroom was moldy. The management should renew the furniture also the bathroom.... really not at their best. A bit surprised that Jambuluwuk's property in Bogor quiet unsatisfied. Please renew the furniture... Jambuluwuk should be one of the best hospitality property management in Indonesia... ganbatte...

Exceptional

Good