Ilum Experience Home

  • Bonpland 1762 , Buenos Aires, Capital Federal 1414CMV
  • Bonpland 1762 , Buenos Aires, Capital Federal - 1414CMV
  • 855-516-1090
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Classic Apartment
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1 King Bed or 2 Twin Beds

377 sq feet


Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access

In Room Entertainment - 42-inch LED TV with premium channels

Food and Beverages - Kitchen with refrigerator, microwave, cookware/dishware, and electric kettle

Bed Type and Features - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service

Restrooms & Showers - Private bathroom, deep soaking bathtub

Extra Features - Laptop-compatible safe, desk, and phone; free cribs/infant beds available on request

Pleasure - Air conditioning, daily housekeeping, and heating

Non-Smoking

Amenities and Features

  • Heating
  • Non Smoking
  • TV
  • Turndown service
  • Premium bedding
  • Electric kettle
  • Pillow menu
  • Iron and ironing board - by request
  • Pillow-top mattress
  • Soundproofed rooms
  • Electrical adapters and chargers
  • Blackout drapes-curtains
  • Refrigerator
  • fully stocked Minibar
  • Complimentary wired Internet
  • Housekeeping (Daily)
  • Complimentary Wifi
  • HDTV
  • Bidet
  • Phone
  • In room safe - laptop compatible
  • Desk
  • Complimentary local calls
  • WiFi speed - 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Bath Towels Provided
  • TV - Premium channels
  • Room Linens provided
  • LED TV
  • Wireless internet access
  • TV size measurement: inch
  • Shower-tub combination
  • Bathroom (Private)
  • Complimentary toiletries
  • Hair dryer
  • AC
  • TV size: 42
  • Bathtub - Deep soaking
  • Kitchen
  • Dishware, Cookware and utensils
  • Microwave
  • TV - Cable Service
  • Complimentary cribs/infant beds
Deluxe Room
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1 King Bed

1076-sq-foot soundproofed room with a balcony


Layout of Deluxe Room - Separate living room

Enjoy - Outdoor private spa tub

Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access

In Room Entertainment - 42-inch LED TV with premium channels

Food and Beverages - Electric kettle and minibar (fees may apply)

Bed Type and Features - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service

Restrooms & Showers - Private bathroom, deep soaking bathtub

Extra Features - Laptop-compatible safe, desk, and phone; free cribs/infant beds available on request

Pleasure - Air conditioning, daily housekeeping, and heating

Non-Smoking

Amenities and Features

  • Heating
  • Non Smoking
  • TV
  • Turndown service
  • Premium bedding
  • Electric kettle
  • Pillow menu
  • Iron and ironing board - by request
  • Pillow-top mattress
  • Soundproofed rooms
  • Electrical adapters and chargers
  • Blackout drapes-curtains
  • fully stocked Minibar
  • Complimentary wired Internet
  • Spa jub (Private)
  • Housekeeping (Daily)
  • Complimentary Wifi
  • HDTV
  • Bidet
  • Phone
  • In room safe - laptop compatible
  • Desk
  • Complimentary local calls
  • Balcony
  • WiFi speed - 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Bath Towels Provided
  • TV - Premium channels
  • Room Linens provided
  • LED TV
  • Wireless internet access
  • Private spa tub (outdoor)
  • TV size measurement: inch
  • Shower-tub combination
  • Bathroom (Private)
  • Complimentary toiletries
  • Hair dryer
  • AC
  • TV size: 42
  • Bathtub - Deep soaking
  • TV - Cable Service
  • Complimentary cribs/infant beds
Classic Room
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1 King Bed or 2 Twin Beds

301-sq-foot soundproofed room with a balcony


Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access

In Room Entertainment - 42-inch LED TV with premium channels

Food and Beverages - Electric kettle and minibar (fees may apply)

Bed Type and Features - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service

Restrooms & Showers - Private bathroom, deep soaking bathtub

Extra Features - Laptop-compatible safe, desk, and phone; free cribs/infant beds available on request

Pleasure - Air conditioning, daily housekeeping, and heating

Non-Smoking

Amenities and Features

  • Heating
  • Non Smoking
  • TV
  • Turndown service
  • Premium bedding
  • Electric kettle
  • Pillow menu
  • Iron and ironing board - by request
  • Pillow-top mattress
  • Soundproofed rooms
  • Electrical adapters and chargers
  • Blackout drapes-curtains
  • fully stocked Minibar
  • Complimentary wired Internet
  • Housekeeping (Daily)
  • Complimentary Wifi
  • HDTV
  • Bidet
  • Phone
  • In room safe - laptop compatible
  • Desk
  • Complimentary local calls
  • Balcony
  • WiFi speed - 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Bath Towels Provided
  • TV - Premium channels
  • Room Linens provided
  • LED TV
  • Wireless internet access
  • TV size measurement: inch
  • Shower-tub combination
  • Bathroom (Private)
  • Complimentary toiletries
  • Hair dryer
  • AC
  • TV size: 42
  • Bathtub - Deep soaking
  • TV - Cable Service
  • Complimentary cribs/infant beds
Classic Triple Room
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1 King Bed and 1 Twin Bed or 3 Twin Beds

377 sq feet


Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access

In Room Entertainment - 42-inch LED TV with premium channels

Food and Beverages - Electric kettle and minibar (fees may apply)

Bed Type and Features - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service

Restrooms & Showers - Private bathroom, deep soaking bathtub

Extra Features - Laptop-compatible safe, desk, and phone; free cribs/infant beds available on request

Pleasure - Air conditioning, daily housekeeping, and heating

Non-Smoking

Amenities and Features

  • Heating
  • Non Smoking
  • TV
  • Turndown service
  • Premium bedding
  • Electric kettle
  • Pillow menu
  • Iron and ironing board - by request
  • Pillow-top mattress
  • Soundproofed rooms
  • Electrical adapters and chargers
  • Blackout drapes-curtains
  • fully stocked Minibar
  • Complimentary wired Internet
  • Housekeeping (Daily)
  • Complimentary Wifi
  • HDTV
  • Bidet
  • Phone
  • In room safe - laptop compatible
  • Desk
  • Complimentary local calls
  • WiFi speed - 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Bath Towels Provided
  • TV - Premium channels
  • Room Linens provided
  • LED TV
  • Wireless internet access
  • TV size measurement: inch
  • Shower-tub combination
  • Bathroom (Private)
  • Complimentary toiletries
  • Hair dryer
  • AC
  • TV size: 42
  • Bathtub - Deep soaking
  • TV - Cable Service
  • Complimentary cribs/infant beds
Superior Room
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1 King Bed

409-sq-foot soundproofed room with a balcony


Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access

In Room Entertainment - 42-inch LED TV with premium channels

Food and Beverages - Electric kettle and minibar (fees may apply)

Bed Type and Features - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and turndown service

Restrooms & Showers - Private bathroom, deep soaking bathtub

Extra Features - Laptop-compatible safe, desk, and phone; free cribs/infant beds available on request

Pleasure - Air conditioning, daily housekeeping, and heating

Non-Smoking

Amenities and Features

  • Heating
  • Non Smoking
  • TV
  • Turndown service
  • Premium bedding
  • Electric kettle
  • Pillow menu
  • Iron and ironing board - by request
  • Pillow-top mattress
  • Soundproofed rooms
  • Electrical adapters and chargers
  • Blackout drapes-curtains
  • fully stocked Minibar
  • Complimentary wired Internet
  • Housekeeping (Daily)
  • Complimentary Wifi
  • HDTV
  • Bidet
  • Phone
  • In room safe - laptop compatible
  • Desk
  • Complimentary local calls
  • Balcony
  • WiFi speed - 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Bath Towels Provided
  • TV - Premium channels
  • Room Linens provided
  • LED TV
  • Wireless internet access
  • TV size measurement: inch
  • Shower-tub combination
  • Bathroom (Private)
  • Complimentary toiletries
  • Hair dryer
  • AC
  • TV size: 42
  • Bathtub - Deep soaking
  • TV - Cable Service
  • Complimentary cribs/infant beds
 

About The Hotel

  Call us for secret deals: 855-516-1090

About Ilum Experience Home Hotel

Hotel Location & Nearby Attractions

With a stay at Ilum Experience Home in Buenos Aires (Palermo), you'll be within a 10-minute drive of Obelisco and Distrito Arcos. This upscale hotel is 0.8 mi (1.3 km) from Palermo Soho and 2.3 mi (3.8 km) from Alto Palermo Shopping Center.

Popular Hotel Amenities and Features

Take advantage of recreation opportunities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access and concierge services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Business, Other Amenities

Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Planning an event in Buenos Aires? This hotel has 1938 square feet (180 square meters) of space consisting of conference space and 2 meeting rooms.

Restaurants, Bars, Lounge & Dining options

Grab a bite from the snack bar/deli serving guests of Ilum Experience Home. A complimentary self-serve breakfast is served daily from 7:00 AM to 11:00 AM.

Renovations

The following facilities are closed seasonally each year. They will be closed from April 1 to October 31:

  • Swimming pool

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 27 air-conditioned rooms featuring minibars and LED televisions. Your pillowtop bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.

Pet Policy for Ilum Experience Home
If you are thinking of bringing your pet and want to know if pets are allowed at Ilum Experience Home, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Ilum Experience Home are listed below.

Pets not allowed
Service animals not allowed

Additional Hotel Details
Professional property host/manager
LGBTQ friendly
Caters to LGBTQ guests
No rollaway/extra beds available
Property is not currently implementing any enhanced cleaning measures
Essential workers only - NO

Ilum Experience Home Hotel Amenities


Breakfast Services
  • Self service breakfast - Free
  • Complimentary Breakfast
Business, Conference & Meetings
  • Meeting Room Facilities
  • Meeting rooms on site
  • Conference Facilities
  • Conference space & rooms
  • Conference space size : feet -
Fitness Services
  • GYM - Fitness facilities
General Amenities
  • Daily
General Amenities
  • Romantic packages available
  • Elevator & lift on property
Internet
  • Free internet
Lobby Level Services
  • Luggage storage facilities
  • Express check out
  • 24/7 front desk
  • Tours - ticket assistance
  • Concierge service
Outdoor
  • Terrace on property
Pool Facilities
  • Pool umbrellas
  • Outdoor Swimming Pool
  • Pool sun chaise loungers
Property Features
  • Multilingual staff
  • Smoke free property
Restaurants & Bars
  • Snack bar & deli
Transportation Services
  • Area shuttle - Extra Charge
 
 

Hotel Location

  Call for unpublished prices: 855-516-1090

Nearest airport and around Ilum Experience Home - Buenos Aires, Capital Federal Hotel

 
 

Distances are displayed to the nearest 0.1 mile and kilometer.

Palermo Soho - 0.7 km / 0.4 mi
Calle Thames - 1 km / 0.6 mi
Distrito Arcos - 1 km / 0.6 mi
Serrano Square - 1.1 km / 0.7 mi
USA Applicant Service Center - 1.5 km / 0.9 mi
La Rural - 1.8 km / 1.1 mi
Movistar Arena - 1.9 km / 1.2 mi
Plaza Italia - 2 km / 1.2 mi
Carlos Thays Botanic Garden - 2.1 km / 1.3 mi
Buenos Aires Eco Park - 2.1 km / 1.3 mi
Palermo Woods - 2.1 km / 1.3 mi
Bosques de Palermo - 2.2 km / 1.3 mi
El Solar de la Abadia Mall - 2.2 km / 1.4 mi
La Rural Convention Center - 2.4 km / 1.5 mi
Embassy of the United States - 2.4 km / 1.5 mi

The nearest airports are:
Buenos Aires (AEP-Aeroparque Jorge Newbery) - 8.6 km / 5.3 mi
Ministro Pistarini Intl. Airport (EZE) - 31 km / 19.3 mi

The preferred airport for Ilum Experience Home is Ministro Pistarini Intl. Airport (EZE).

 
 

Group Hotel Rates(9+ Rooms)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.

We have lowest special group rates and discounts for any type or group size.

 
 

Traveler Sentiments

  Call for specials: 855-516-1090

Verified Guest Reviews for Buenos Aires, Capital Federal Hotels

 
 

Helpful Info & FAQs

Can you get free breakfast at this hotel?

Yes, complimentary breakfast is offered to guests staying at the Ilum Experience Home, Buenos Aires hotel. A good choice among Buenos Aires hotels with free breakfast.

Does this property have a swimming pool?

Yes, Ilum Experience Home has a hotel pool.

What is the check-in policy?

The checking times for Ilum Experience Home are between 3:00 PM and anytime. The minimum age to check-in is 18.

What is the check-out time?

This Ilum Experience Home's check-out time is 11:00 AM.

What brand is Ilum Experience Home?

Ilum Experience Home is an independent hotel.

What is the street address for Ilum Experience Home?

The address for Ilum Experience Home is Bonpland 1762, Buenos Aires, Capital Federal 1414CMV

What is the price for tonight?

Based on recent averages, the price for tonight can start at 160.

What is the nightly room rate for this weekend?

Based on recent averages, the room rate for this weekend can be as low as 160 per night.

When was the Ilum Experience Home built?

The Ilum Experience Home in Buenos Aires was built in 2010.

How many guest rooms are at Ilum Experience Home?

The Ilum Experience Home has a total of 27 guest rooms.

How many floors does the Ilum Experience Home have?

This Buenos Aires hotel has 4 floors. The hotel has 2 building/tower.

What is the hotel theme?

Travelers find this hotel Good for Business Travelers, Conveniently near shopping options. Other themes include Boutique.

Recommended landmarks, attractions or things to do around ILUM EXPERIENCE HOME?

ILUM EXPERIENCE HOME is within minutes from Palermo Soho - 0.7 km / 0.4 mi , Calle Thames - 1 km / 0.6 mi and Distrito Arcos - 1 km / 0.6 mi

Which the best airport near ILUM EXPERIENCE HOME?

The preferred airport for Ilum Experience Home is Ministro Pistarini Intl. Airport (EZE). The airport is conveniently located when visiting this Buenos Aires hotel.

 
 

Additional Hotel Reviews

  Phone exclusive rates: Call 855-516-1090

Ilum Experience Home Reviews Summary

UserAntonella
7/10
 
Good
Clean, comfortable and secure location for a stay in Buenos Aires.

Pros: The stand out feature is this location is the staff. I have not met a more friendly or kind group staff like those of Ilum Home Experience. The facilities were clean and comfortable. The location in Palermo was very good and very close to restaurants etc
Cons: The breakfast was a little disappointing. There was a lot of sweets but the overall quality seemed on the low side (and many things appeared to be put out again each day). It was a shame there wasnt less but better quality. However, the service was impeccable.
UserDiego
10/10
 
Exceptional
Perfect

UserStephen
8/10
 
Very Good
Very good

UserCraig
9/10
 
Wonderful
Exceptional

UserOliver
9/10
 
Wonderful
Exceptional

UserPaulo
9/10
 
Wonderful
Excellent

UserPatosenger
8/10
 
Very Good
Very good

UserKee
10/10
 
Exceptional
Perfect

UserCarla
10/10
 
Exceptional
Perfect

UserNicolas
8/10
 
Very Good
Very good

UserJochen
8/10
 
Very Good
Very good

Pros: Very friendly and helpful service, clean room.
Cons: Breakfast was youth hostel style, which does not fit into a high price hotel. very limited bread, cheese and other. extra payment for other than basic coffee.
UserJacqueline
7/10
 
Good
Misleading advice proved costly

Pros: Property was clean - the room was spacious - and breakfast wasnt extensive but the food was good and met our needs.
Cons: Upon arrival we we pressed by reception to pay in cash in Pesos on the basis the cost would be lower for us - worked example given to us showing the saving. There is an official exchange rate and the blue (unofficial) exchange rate - the blue being much more favourable - the hotel said it would have to charge the official rate if we paid by card. This proved not to be completely incorrect (resulting in us paying much more than we should have) and the constant change of staff meant we could not talk to the person who gave this advice. The matter has been raised with the hotel but have received nothing other than the offer of a free nights accommodation in a city we will not be returning to. Thought the location of our pre cruise hotel (close to the obelisk) to be better.
UserRobin
10/10
 
Exceptional
Exceptional front desk staff

Pros: the front desk staff: Austin and Miracle (their names in English) were out of this world. They went above and beyond in helping us from helping us get our room a little early, to showing us the spa facilities where we were able to clean up from our travels until we were in our room, to the incredible pool outside the lobby where we sunned in the awesome BA warmth while we waited for the room. Then Miracle helped us when our tour guide ran late, running interference on the phone for us and Austin helped us negotiate the taxi system. Given we dont know Spanish ( I know, I know mistake on our part) they were wonderful to assist us during our stay. We thoroughly enjoyed the room, the pool and the breakfast. all was comfortable, clean and spacious. A hidden gem.
Cons: I cant think of anything. It was really a delightful surprise.
UserSheila
10/10
 
Exceptional
Exceptional

Pros: The staff and location were great
UserKatarra
8/10
 
Very Good
Comfortable and clean location

Pros: Great location, very attentive and impressive staff, very clean, comfortable beds, good value for the price. Breakfast seem like it had a big selection, but it was mostly sweets and carbs and not much protein.
UserBobbi
8/10
 
Very Good
the staff was incredible.

Pros: everything except breakfast
Cons: Breakfast was awful
UserBen
10/10
 
Exceptional
Fantastic stay

Pros: The staff could not have been more helpful. Let us leave bags outside check-in times, gave us really good tips for the city and were really helpful. Room was really comfortable and the hotel is beautiful. Great location near lots of great bars and restaurants
Cons: Nothing - was all brilliant
UserSamuel
7/10
 
Good
Good

UserSheila
10/10
 
Exceptional
Perfect

UserEyad
9/10
 
Wonderful
Exceptional

 
Hotel Location & Nearby Attractions

With a stay at Ilum Experience Home in Buenos Aires (Palermo), you'll be within a 10-minute drive of Obelisco and Distrito Arcos. This upscale hotel is 0.8 mi (1.3 km) from Palermo Soho and 2.3 mi (3.8 km) from Alto Palermo Shopping Center.

Popular Hotel Amenities and Features

Take advantage of recreation opportunities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access and concierge services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Business, Other Amenities

Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Planning an event in Buenos Aires? This hotel has 1938 square feet (180 square meters) of space consisting of conference space and 2 meeting rooms.

Restaurants, Bars, Lounge & Dining options

Grab a bite from the snack bar/deli serving guests of Ilum Experience Home. A complimentary self-serve breakfast is served daily from 7:00 AM to 11:00 AM.

Renovations

The following facilities are closed seasonally each year. They will be closed from April 1 to October 31:

  • Swimming pool

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 27 air-conditioned rooms featuring minibars and LED televisions. Your pillowtop bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.

Pet Policy for Ilum Experience Home
If you are thinking of bringing your pet (dog or cat) and want to know if pets are allowed at Ilum Experience Home, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Ilum Experience Home are listed below.

Pets not allowed
Service animals not allowed

Additional Hotel Details
Professional property host/manager
LGBTQ friendly
Caters to LGBTQ guests
No rollaway/extra beds available
Property is not currently implementing any enhanced cleaning measures
Essential workers only - NO

Ilum Experience Home Hotel Amenities

Breakfast Services
  • Self service breakfast - Free
  • Complimentary Breakfast
Business, Conference & Meetings
  • Meeting Room Facilities
  • Meeting rooms on site
  • Conference Facilities
  • Conference space & rooms
  • Conference space size : feet -
Fitness Services
  • GYM - Fitness facilities
General Amenities
  • Daily
General Amenities
  • Romantic packages available
  • Elevator & lift on property
Internet
  • Free internet
Lobby Level Services
  • Luggage storage facilities
  • Express check out
  • 24/7 front desk
  • Tours - ticket assistance
  • Concierge service
Outdoor
  • Terrace on property
Pool Facilities
  • Pool umbrellas
  • Outdoor Swimming Pool
  • Pool sun chaise loungers
Property Features
  • Multilingual staff
  • Smoke free property
Restaurants & Bars
  • Snack bar & deli
Transportation Services
  • Area shuttle - Extra Charge

Distances are displayed to the nearest 0.1 mile and kilometer.

Palermo Soho - 0.7 km / 0.4 mi
Calle Thames - 1 km / 0.6 mi
Distrito Arcos - 1 km / 0.6 mi
Serrano Square - 1.1 km / 0.7 mi
USA Applicant Service Center - 1.5 km / 0.9 mi
La Rural - 1.8 km / 1.1 mi
Movistar Arena - 1.9 km / 1.2 mi
Plaza Italia - 2 km / 1.2 mi
Carlos Thays Botanic Garden - 2.1 km / 1.3 mi
Buenos Aires Eco Park - 2.1 km / 1.3 mi
Palermo Woods - 2.1 km / 1.3 mi
Bosques de Palermo - 2.2 km / 1.3 mi
El Solar de la Abadia Mall - 2.2 km / 1.4 mi
La Rural Convention Center - 2.4 km / 1.5 mi
Embassy of the United States - 2.4 km / 1.5 mi

The nearest airports are:
Buenos Aires (AEP-Aeroparque Jorge Newbery) - 8.6 km / 5.3 mi
Ministro Pistarini Intl. Airport (EZE) - 31 km / 19.3 mi

The preferred airport for Ilum Experience Home is Ministro Pistarini Intl. Airport (EZE).

User
Antonella
 
7/10
Good
Clean, comfortable and secure location for a stay in Buenos Aires.

Pros: The stand out feature is this location is the staff. I have not met a more friendly or kind group staff like those of Ilum Home Experience. The facilities were clean and comfortable. The location in Palermo was very good and very close to restaurants etc
Cons: The breakfast was a little disappointing. There was a lot of sweets but the overall quality seemed on the low side (and many things appeared to be put out again each day). It was a shame there wasnt less but better quality. However, the service was impeccable.
User
Diego
 
10/10
Exceptional
Perfect

User
Stephen
 
8/10
Very Good
Very good

User
Craig
 
9/10
Wonderful
Exceptional

User
Oliver
 
9/10
Wonderful
Exceptional

User
Paulo
 
9/10
Wonderful
Excellent

User
Patosenger
 
8/10
Very Good
Very good

User
Kee
 
10/10
Exceptional
Perfect

User
Carla
 
10/10
Exceptional
Perfect

User
Nicolas
 
8/10
Very Good
Very good

User
Jochen
 
8/10
Very Good
Very good

Pros: Very friendly and helpful service, clean room.
Cons: Breakfast was youth hostel style, which does not fit into a high price hotel. very limited bread, cheese and other. extra payment for other than basic coffee.
User
Jacqueline
 
7/10
Good
Misleading advice proved costly

Pros: Property was clean - the room was spacious - and breakfast wasnt extensive but the food was good and met our needs.
Cons: Upon arrival we we pressed by reception to pay in cash in Pesos on the basis the cost would be lower for us - worked example given to us showing the saving. There is an official exchange rate and the blue (unofficial) exchange rate - the blue being much more favourable - the hotel said it would have to charge the official rate if we paid by card. This proved not to be completely incorrect (resulting in us paying much more than we should have) and the constant change of staff meant we could not talk to the person who gave this advice. The matter has been raised with the hotel but have received nothing other than the offer of a free nights accommodation in a city we will not be returning to. Thought the location of our pre cruise hotel (close to the obelisk) to be better.
User
Robin
 
10/10
Exceptional
Exceptional front desk staff

Pros: the front desk staff: Austin and Miracle (their names in English) were out of this world. They went above and beyond in helping us from helping us get our room a little early, to showing us the spa facilities where we were able to clean up from our travels until we were in our room, to the incredible pool outside the lobby where we sunned in the awesome BA warmth while we waited for the room. Then Miracle helped us when our tour guide ran late, running interference on the phone for us and Austin helped us negotiate the taxi system. Given we dont know Spanish ( I know, I know mistake on our part) they were wonderful to assist us during our stay. We thoroughly enjoyed the room, the pool and the breakfast. all was comfortable, clean and spacious. A hidden gem.
Cons: I cant think of anything. It was really a delightful surprise.
User
Sheila
 
10/10
Exceptional
Exceptional

Pros: The staff and location were great
User
Katarra
 
8/10
Very Good
Comfortable and clean location

Pros: Great location, very attentive and impressive staff, very clean, comfortable beds, good value for the price. Breakfast seem like it had a big selection, but it was mostly sweets and carbs and not much protein.
User
Bobbi
 
8/10
Very Good
the staff was incredible.

Pros: everything except breakfast
Cons: Breakfast was awful
User
Ben
 
10/10
Exceptional
Fantastic stay

Pros: The staff could not have been more helpful. Let us leave bags outside check-in times, gave us really good tips for the city and were really helpful. Room was really comfortable and the hotel is beautiful. Great location near lots of great bars and restaurants
Cons: Nothing - was all brilliant
User
Samuel
 
7/10
Good
Good

User
Sheila
 
10/10
Exceptional
Perfect

User
Eyad
 
9/10
Wonderful
Exceptional