ibis London Excel Docklands

  • 9 Western Gateway, Royal Victoria Dock , London, England E16 1AB
  • 9 Western Gateway, Royal Victoria Dock , London, England - E16 1AB
  • 855-516-1090
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Outstanding value on upcoming dates.
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Twin Room, 2 Twin Beds
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2 Twin Beds

183 sq feet


Internet - Free WiFi

In Room Entertainment - 22-inch flat-screen TV with satellite channels

Food and Beverages - Coffee/tea maker

Bed Type and Features - Blackout drapes/curtains and bed sheets

Restrooms & Showers - Private bathroom, shower, a hair dryer, and towels

Extra Features - Safe, desk, and phone; free cribs/infant beds available on request

Pleasure - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping

Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs

Need to Know - Housekeeping on request

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • Non Smoking
  • TV
  • TV - Satellite Service
  • Iron and ironing board - by request
  • Soundproofed rooms
  • Change of bed sheets (on request)
  • Blackout drapes-curtains
  • Coffee and tea maker
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Change of towels (on request)
  • Phone
  • Desk
  • Dial-up Internet access - Extra Charge
  • Bath Towels Provided
  • Energy-saving switches
  • Eco friendly toiletries
  • Eco friendly cleaning products provided
  • Room Linens provided
  • LED light bulbs
  • Adjoining-Connecting rooms available
  • Shower only
  • TV size measurement: inch
  • Bathroom (Private)
  • Hair dryer
  • TV size: 22
  • Housekeeping - by request
  • In room safe
  • Flat panel TV
  • Complimentary cribs/infant beds
Double Room, 1 Double Bed (SweetRoom)
Double Room, 1 Double Bed (SweetRoom)
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1 Double Bed

183 sq feet


Internet - Free WiFi

In Room Entertainment - 22-inch flat-screen TV with satellite channels

Food and Beverages - Coffee/tea maker

Bed Type and Features - Blackout drapes/curtains and bed sheets

Restrooms & Showers - Private bathroom, shower, a hair dryer, and towels

Extra Features - Safe, desk, and phone; free cribs/infant beds available on request

Pleasure - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping

Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs

Need to Know - Housekeeping on request

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Amenities and Features

  • Non Smoking
  • TV
  • TV - Satellite Service
  • Iron and ironing board - by request
  • Soundproofed rooms
  • Change of bed sheets (on request)
  • Blackout drapes-curtains
  • Coffee and tea maker
  • Housekeeping (Daily)
  • Complimentary Wifi
  • Change of towels (on request)
  • Phone
  • Desk
  • Dial-up Internet access - Extra Charge
  • Bath Towels Provided
  • Energy-saving switches
  • Eco friendly toiletries
  • Eco friendly cleaning products provided
  • Room Linens provided
  • LED light bulbs
  • Adjoining-Connecting rooms available
  • Shower only
  • TV size measurement: inch
  • Bathroom (Private)
  • Hair dryer
  • TV size: 22
  • Housekeeping - by request
  • In room safe
  • Flat panel TV
  • Complimentary cribs/infant beds
 

About The Hotel

  Call us for secret deals: 855-516-1090

About ibis London Excel Docklands Hotel

Hotel Location & Nearby Attractions

With a stay at ibis London Excel Docklands in London (Docklands), you'll be a 1-minute drive from ExCeL Exhibition Centre and 9 minutes from O2 Arena. This hotel is 4.7 mi (7.5 km) from Tower of London and 4.8 mi (7.7 km) from Tower Bridge.

Popular Hotel Amenities and Features

Make use of convenient amenities, which include complimentary wireless internet access and a television in a common area.

Business, Other Amenities

Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

Restaurants, Bars, Lounge & Dining options

You can enjoy a meal at FOGGS serving the guests of ibis London Excel Docklands, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.

Hotel Accommodations and Guest Rooms

Stay in one of 278 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and desks.

Pet Policy for ibis London Excel Docklands
If you are thinking of bringing your pet and want to know if pets are allowed at ibis London Excel Docklands, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of ibis London Excel Docklands are listed below.

Pets allowed
Service animals are exempt from fees/restrictions
Service animals are allowed

Additional Hotel Details
Professional property host/manager
Gap period enforced between guest stays - 24 hours
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Shield between guests and staff in main contact areas
Property follows sanitization practices of Safe Travels (WTTC - Global)
LGBTQ friendly
Property confirms they are implementing guest safety measures
Temperature checks are available to guests
Individually-wrapped food options are available
Social distancing measures are in place
Staff temperature checks are conducted regularly
Property confirms they are implementing enhanced cleaning measures
Guests are provided with free hand sanitizer
Property is cleaned with disinfectant
Individually-wrapped food options are available for dinner
Staff wears personal protective equipment
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Individually-wrapped food options are available for breakfast
Masks are available to guests
Individually-wrapped food options are available for lunch
Protective clothing is available to guests
No rollaway/extra beds available
Commonly-touched surfaces are cleaned with disinfectant

ibis London Excel Docklands Hotel Amenities


Accessibility
  • Wheelchair accessible - may have limitations
Breakfast Services
  • Breakfast available - Extra Charge
Business, Conference & Meetings
  • Business center on site
General Amenities
  • Bulk dispenser for toiletries
  • Vegetarian breakfast available
  • Biodegradable/compostable stirrers
  • No single-use plastic straws
  • No single-use plastic soda bottles
  • No single-use plastic stirrers
  • Reusable cups only
  • Reusable tableware only
  • Biodegradable/compostable straws
  • No single-use plastic water bottles
  • Assistive listening devices available
  • Wheelchair accessible parking
  • Energy-saving switches
  • Eco-friendly toiletries
  • At least 80% of all lighting comes from LEDs
General Amenities
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Vegan menu options available
  • Wheelchair-accessible lounge
  • Vegetarian menu options available
  • Double-glazing on all windows
  • Sustainability/community reinvestment (10% revenue or more)
  • Annual carbon offsets
  • Humane animal treatment
  • Wheelchair-accessible concierge desk
  • Change of bed sheets (on request)
  • Wheelchair-accessible registration desk
  • Change of towels (on request)
  • Water-efficient showers only
  • Housekeeping on request
  • Golfing nearby
  • Wheelchair accessible path of travel
General Amenities
  • Dry cleaning & laundry service
General Amenities
  • Electric vehical charging station
  • Laundry Room
  • Elevator & lift on property
Internet
  • Free internet
  • Computer station
Lobby Level Services
  • Express check in
  • Luggage storage facilities
  • Express check out
  • 24/7 front desk
  • Safe deposit box at front desk
Outdoor
  • TV in common areas
Parking Services
  • Self parking - Extra Charge
Property Features
  • Multilingual staff
  • Smoke free property
Restaurants & Bars
  • Number of bars & lounges -
  • Hotel Restaurant
  • Snack bar & deli

About Ibis By AccorHotels Brand Hotels

Ibis is a hotel brand and company owned by AccorHotels, one of the world’s leading hotel holding companies in the world. With its first hotel opened in Bordeaux in 1974, Ibis provided an affordable and comfortable full-service hotel. Compared to the Ibis Budget and the Ibis Styles, Ibis is a complete hotel that comes with an on-site restaurant accessible to its guests.

Known for its perfect and modernly equipped Sweet Room, guests can enjoy the warm colors of the eco-friendly materials used in the interior of the hotels, at par with the designs you can see in upscale hotels. Its revolutionary bedding, the Sweet Bed features a 7cm thick comfortable mattress topper, unrivalled by its competitors in the budget conscious lodging category. Modular suites are also available as part of the Ibis hotel service. The hotel also features the Ibis Kitchen, a staple in all the Ibis hotels across the globe and a generous and accessible provider for dining options inside the hotel’s vicinity.

Ibis falls on the budget-friendly category of the AccorHotels. A present, Ibis is available in all the 6 major continents of the world, with over 1,100 Ibis hotels across the globe.

 
 

Hotel Location

  Call for unpublished prices: 855-516-1090

Nearest airport and around ibis London Excel Docklands - London, England Hotel

 
 

Distances are displayed to the nearest 0.1 mile and kilometer.

ExCeL Exhibition Centre - 0.3 km / 0.2 mi
Thames River - 2.1 km / 1.3 mi
O2 Arena - 3.1 km / 2 mi
ABBA Arena - 4.9 km / 3.1 mi
Queen Elizabeth Olympic Park - 5 km / 3.1 mi
London Stadium - 5.7 km / 3.6 mi
Westfield Stratford City - 6 km / 3.7 mi
Greenwich Park - 6.7 km / 4.2 mi
Brick Lane - 7.1 km / 4.4 mi
Tower of London - 7.5 km / 4.7 mi
Cutty Sark - 7.6 km / 4.7 mi
Tower Bridge - 7.7 km / 4.8 mi
Sky Garden - 8.2 km / 5.1 mi
Liverpool Street - 8.7 km / 5.4 mi
Borough Market - 8.9 km / 5.5 mi

The nearest airports are:
London City Airport (LCY) - 3.8 km / 2.4 mi
Heathrow Airport (LHR) - 102.4 km / 63.6 mi
Gatwick Airport (LGW) - 80.7 km / 50.2 mi
Stansted Airport (STN) - 56.1 km / 34.8 mi
London (SEN-Southend) - 57.9 km / 36 mi

The preferred airport for ibis London Excel Docklands is London City Airport (LCY).

 
 

Group Hotel Rates(9+ Rooms)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.

We have lowest special group rates and discounts for any type or group size.

 
 

Traveler Sentiments

  Call for specials: 855-516-1090

Verified Guest Reviews for London, England Hotels

 
 

Helpful Info & FAQs

What is the check-in policy?

The checking times for ibis London Excel Docklands are between 3:00 PM and 5:00 AM. The minimum age to check-in is 18.

What is the check-out time?

This ibis London Excel Docklands's check-out time is 12:00 PM.

What brand is ibis London Excel Docklands?

ibis London Excel Docklands is a part of Ibis By AccorHotels.

What is the street address for ibis London Excel Docklands?

The address for ibis London Excel Docklands is 9 Western Gateway, Royal Victoria Dock, London, England E16 1AB

What is the price for tonight?

Based on recent averages, the price for tonight can start at 296.

What is the nightly room rate for this weekend?

Based on recent averages, the room rate for this weekend can be as low as 296 per night.

When was the ibis London Excel Docklands built?

The ibis London Excel Docklands in London was built in 2004.

How many guest rooms are at ibis London Excel Docklands?

The ibis London Excel Docklands has a total of 278 guest rooms.

How many floors does the ibis London Excel Docklands have?

This London hotel has 8 floors.

What is the hotel theme?

Travelers find this hotel Good for Business Travelers, Pet Friendly. Other themes include Family.

Recommended landmarks, attractions or things to do around IBIS LONDON EXCEL DOCKLANDS?

IBIS LONDON EXCEL DOCKLANDS is within minutes from ExCeL Exhibition Centre - 0.3 km / 0.2 mi , Thames River - 2.1 km / 1.3 mi and O2 Arena - 3.1 km / 2 mi

Which the best airport near IBIS LONDON EXCEL DOCKLANDS?

The preferred airport for ibis London Excel Docklands is London City Airport (LCY). The airport is conveniently located when visiting this London hotel.

 
 

Additional Hotel Reviews

  Phone exclusive rates: Call 855-516-1090

ibis London Excel Docklands Reviews Summary

UserJohn
8/10
 
Very Good
Great location for ExCel and...

Pros: Fortunate to be accepted for an early check-in as we arrived earlier than expected and Stan on reception was friendly and very helpful. Nice room overlooking Victoria Dock. Perfectly adequate for our single night stay. Decent sized shower with good power.
Cons: Mattress was a little firmer than at home but fine for 1 night. Seemed to be a lack of electrical sockets which meant we had to move the coffee machine. Would still recommend to others.
UserHelen
5/10
 
Fair
Some things good some things...

Pros: Great location Nice bar area and Room was good size Irena (think that was her name on reception) offered fantastic customer service. Went out if get way to help us. Good garage facility and not too expensive
Cons: The female attendant behind the bar on Saturday evening was more interested being in her phone texting away constantly rather than serving customers with little customer interaction Bed was very uncomfortable
UserAhmed
9/10
 
Wonderful
Superb

UserLera
7/10
 
Good
Good

UserHerbert
3/10
 
Poor
Poor

Pros: Breakfast was paid for and they made me pay again as refused to accept my B&B confirmation
UserSarah
5/10
 
Fair
Passable

UserKatie
8/10
 
Very Good
Good value for money

Pros: The room was clean and had everything i needed. It was also close to ExCeL where i was attending a trade show.
Cons: Everything was fine.
UserIeva
10/10
 
Exceptional
Great stay!

Pros: Great and quiet room, comfortable bed, overall great stay! Lovely reception staff.
Cons: N/A
UserHelen
10/10
 
Exceptional
Exceptional

UserPaul
10/10
 
Exceptional
Exceptional

UserJade
10/10
 
Exceptional
Great for what we needed

Pros: The view was incredible. Great price. Easy location to get to and from
Cons: Staff were not very welcoming
UserPetri
9/10
 
Wonderful
Cost-efficient hotel with a perfect...

Pros: The location of the hotel was perfect since I was attending an event in Excel. That was also the main reason of booking this hotel. I was expecting small rooms and basic breakfast. However, I was pleasantly surprised about the room - it was regular size (not small like some other visitors had commented). Also the breakfast was better than I expected. There were enough choices and the quality was good. The breakfast room is rather small. I'd guess that it gets crowded during the busy hours.
Cons: My short one-night visit was good and I didn't have anything to complain or be unhappy about.
UserStephen
2/10
 
Poor
Location wise it is good,...

Pros: Location, wise for the Excel arena, the hotel was good. Only helpful member of staff was the first person who booked me in. The lounge area was reasonably tidy.
Cons: The attitude of a couple of the staff should have been much better, it was almost rude. The room was not cleaned after the first night. Only cleaned two out of four nights. I reported it but no apology, nothing said or offered to appease the situation. After nights 2 and 3 the same dirty / wet towels were left on the floor every day and not removed. The checking out was diabolical with the hotel unable to issue a VAT invoice. It took 3 attempts to get the name and address correct. There was a long queue of people all with the same issue; trying to check out but the staff could not issue a VAT receipt / invoice. I had to come back form the exhibition I was displaying to resolve, which took almost 30 mins to resolve. Whist sitting down with a colleague we were told to move immediately as they wanted to close of that area. Not asked, but told to move and move immediately. Breakfast was a complete farce. On our last day there was less than half of the breakfast items available. There was not enough cutlery so I had a spoon and fork, and my colleague had to use two forks. No apology, no management, no supervision. A complete and utter joke. As we were displaying at a show and had to rush there, we had a choice of hash browns and scrambled egg. The cost of the breakfast £13.50...... completely over priced for what it was. we stayed for 4 nights but only on 1 occasion was there a full range of breakfast items. I could go on and on, but nothing will change.
UserBarry
7/10
 
Good
Nice location, good facilities poor...

Pros: Location
Cons: We was meant to have a double bed but it was 2 singles chucked together. Quite uncomfortable
UserAlex
8/10
 
Very Good
Very good

UserKathryn
9/10
 
Wonderful
Superb

UserJohn
10/10
 
Exceptional
Exceptional

UserJohanne
10/10
 
Exceptional
Exceptional

UserTony
8/10
 
Very Good
Very good

Pros: All good except the bed
Cons: I would prefer a soft mattress.
UserPoppy
8/10
 
Very Good
Nice rooms, well placed for...

Pros: Room was nice. The hotel was VERY well placed for the Excel. Literally a one minute walk away. Beds were comfy. Breakfast was pretty good too.
Cons: It seems expensive for what it is, I guess we're paying for the location, but ultimately it's pretty pricey for a slightly impersonal large hotel. Mahoosive queue at the bar, and to check in. Also, we left something relatively valuable in the wardrobe (I know, I know) and struggled to get a contact for the actual hotel to let them know. Despite letting them know within two hours of leaving, we didn't hear back until we'd chased several times, a couple of days later. And we couldn't get back to the hotel to collect it, I feel like for what we paid, a hotel with better/more personal service would have let us have it collected by a courier?
 
Hotel Location & Nearby Attractions

With a stay at ibis London Excel Docklands in London (Docklands), you'll be a 1-minute drive from ExCeL Exhibition Centre and 9 minutes from O2 Arena. This hotel is 4.7 mi (7.5 km) from Tower of London and 4.8 mi (7.7 km) from Tower Bridge.

Popular Hotel Amenities and Features

Make use of convenient amenities, which include complimentary wireless internet access and a television in a common area.

Business, Other Amenities

Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

Restaurants, Bars, Lounge & Dining options

You can enjoy a meal at FOGGS serving the guests of ibis London Excel Docklands, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.

Hotel Accommodations and Guest Rooms

Stay in one of 278 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and desks.

Pet Policy for ibis London Excel Docklands
If you are thinking of bringing your pet (dog or cat) and want to know if pets are allowed at ibis London Excel Docklands, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of ibis London Excel Docklands are listed below.

Pets allowed
Service animals are exempt from fees/restrictions
Service animals are allowed

Additional Hotel Details
Professional property host/manager
Gap period enforced between guest stays - 24 hours
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Shield between guests and staff in main contact areas
Property follows sanitization practices of Safe Travels (WTTC - Global)
LGBTQ friendly
Property confirms they are implementing guest safety measures
Temperature checks are available to guests
Individually-wrapped food options are available
Social distancing measures are in place
Staff temperature checks are conducted regularly
Property confirms they are implementing enhanced cleaning measures
Guests are provided with free hand sanitizer
Property is cleaned with disinfectant
Individually-wrapped food options are available for dinner
Staff wears personal protective equipment
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Individually-wrapped food options are available for breakfast
Masks are available to guests
Individually-wrapped food options are available for lunch
Protective clothing is available to guests
No rollaway/extra beds available
Commonly-touched surfaces are cleaned with disinfectant

ibis London Excel Docklands Hotel Amenities

Accessibility
  • Wheelchair accessible - may have limitations
Breakfast Services
  • Breakfast available - Extra Charge
Business, Conference & Meetings
  • Business center on site
General Amenities
  • Bulk dispenser for toiletries
  • Vegetarian breakfast available
  • Biodegradable/compostable stirrers
  • No single-use plastic straws
  • No single-use plastic soda bottles
  • No single-use plastic stirrers
  • Reusable cups only
  • Reusable tableware only
  • Biodegradable/compostable straws
  • No single-use plastic water bottles
  • Assistive listening devices available
  • Wheelchair accessible parking
  • Energy-saving switches
  • Eco-friendly toiletries
  • At least 80% of all lighting comes from LEDs
General Amenities
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Vegan menu options available
  • Wheelchair-accessible lounge
  • Vegetarian menu options available
  • Double-glazing on all windows
  • Sustainability/community reinvestment (10% revenue or more)
  • Annual carbon offsets
  • Humane animal treatment
  • Wheelchair-accessible concierge desk
  • Change of bed sheets (on request)
  • Wheelchair-accessible registration desk
  • Change of towels (on request)
  • Water-efficient showers only
  • Housekeeping on request
  • Golfing nearby
  • Wheelchair accessible path of travel
General Amenities
  • Dry cleaning & laundry service
General Amenities
  • Electric vehical charging station
  • Laundry Room
  • Elevator & lift on property
Internet
  • Free internet
  • Computer station
Lobby Level Services
  • Express check in
  • Luggage storage facilities
  • Express check out
  • 24/7 front desk
  • Safe deposit box at front desk
Outdoor
  • TV in common areas
Parking Services
  • Self parking - Extra Charge
Property Features
  • Multilingual staff
  • Smoke free property
Restaurants & Bars
  • Number of bars & lounges -
  • Hotel Restaurant
  • Snack bar & deli

About Ibis By AccorHotels Brand Hotels

Ibis is a hotel brand and company owned by AccorHotels, one of the world’s leading hotel holding companies in the world. With its first hotel opened in Bordeaux in 1974, Ibis provided an affordable and comfortable full-service hotel. Compared to the Ibis Budget and the Ibis Styles, Ibis is a complete hotel that comes with an on-site restaurant accessible to its guests.

Known for its perfect and modernly equipped Sweet Room, guests can enjoy the warm colors of the eco-friendly materials used in the interior of the hotels, at par with the designs you can see in upscale hotels. Its revolutionary bedding, the Sweet Bed features a 7cm thick comfortable mattress topper, unrivalled by its competitors in the budget conscious lodging category. Modular suites are also available as part of the Ibis hotel service. The hotel also features the Ibis Kitchen, a staple in all the Ibis hotels across the globe and a generous and accessible provider for dining options inside the hotel’s vicinity.

Ibis falls on the budget-friendly category of the AccorHotels. A present, Ibis is available in all the 6 major continents of the world, with over 1,100 Ibis hotels across the globe.

Distances are displayed to the nearest 0.1 mile and kilometer.

ExCeL Exhibition Centre - 0.3 km / 0.2 mi
Thames River - 2.1 km / 1.3 mi
O2 Arena - 3.1 km / 2 mi
ABBA Arena - 4.9 km / 3.1 mi
Queen Elizabeth Olympic Park - 5 km / 3.1 mi
London Stadium - 5.7 km / 3.6 mi
Westfield Stratford City - 6 km / 3.7 mi
Greenwich Park - 6.7 km / 4.2 mi
Brick Lane - 7.1 km / 4.4 mi
Tower of London - 7.5 km / 4.7 mi
Cutty Sark - 7.6 km / 4.7 mi
Tower Bridge - 7.7 km / 4.8 mi
Sky Garden - 8.2 km / 5.1 mi
Liverpool Street - 8.7 km / 5.4 mi
Borough Market - 8.9 km / 5.5 mi

The nearest airports are:
London City Airport (LCY) - 3.8 km / 2.4 mi
Heathrow Airport (LHR) - 102.4 km / 63.6 mi
Gatwick Airport (LGW) - 80.7 km / 50.2 mi
Stansted Airport (STN) - 56.1 km / 34.8 mi
London (SEN-Southend) - 57.9 km / 36 mi

The preferred airport for ibis London Excel Docklands is London City Airport (LCY).

User
John
 
8/10
Very Good
Great location for ExCel and...

Pros: Fortunate to be accepted for an early check-in as we arrived earlier than expected and Stan on reception was friendly and very helpful. Nice room overlooking Victoria Dock. Perfectly adequate for our single night stay. Decent sized shower with good power.
Cons: Mattress was a little firmer than at home but fine for 1 night. Seemed to be a lack of electrical sockets which meant we had to move the coffee machine. Would still recommend to others.
User
Helen
 
5/10
Fair
Some things good some things...

Pros: Great location Nice bar area and Room was good size Irena (think that was her name on reception) offered fantastic customer service. Went out if get way to help us. Good garage facility and not too expensive
Cons: The female attendant behind the bar on Saturday evening was more interested being in her phone texting away constantly rather than serving customers with little customer interaction Bed was very uncomfortable
User
Ahmed
 
9/10
Wonderful
Superb

User
Lera
 
7/10
Good
Good

User
Herbert
 
3/10
Poor
Poor

Pros: Breakfast was paid for and they made me pay again as refused to accept my B&B confirmation
User
Sarah
 
5/10
Fair
Passable

User
Katie
 
8/10
Very Good
Good value for money

Pros: The room was clean and had everything i needed. It was also close to ExCeL where i was attending a trade show.
Cons: Everything was fine.
User
Ieva
 
10/10
Exceptional
Great stay!

Pros: Great and quiet room, comfortable bed, overall great stay! Lovely reception staff.
Cons: N/A
User
Helen
 
10/10
Exceptional
Exceptional

User
Paul
 
10/10
Exceptional
Exceptional

User
Jade
 
10/10
Exceptional
Great for what we needed

Pros: The view was incredible. Great price. Easy location to get to and from
Cons: Staff were not very welcoming
User
Petri
 
9/10
Wonderful
Cost-efficient hotel with a perfect...

Pros: The location of the hotel was perfect since I was attending an event in Excel. That was also the main reason of booking this hotel. I was expecting small rooms and basic breakfast. However, I was pleasantly surprised about the room - it was regular size (not small like some other visitors had commented). Also the breakfast was better than I expected. There were enough choices and the quality was good. The breakfast room is rather small. I'd guess that it gets crowded during the busy hours.
Cons: My short one-night visit was good and I didn't have anything to complain or be unhappy about.
User
Stephen
 
2/10
Poor
Location wise it is good,...

Pros: Location, wise for the Excel arena, the hotel was good. Only helpful member of staff was the first person who booked me in. The lounge area was reasonably tidy.
Cons: The attitude of a couple of the staff should have been much better, it was almost rude. The room was not cleaned after the first night. Only cleaned two out of four nights. I reported it but no apology, nothing said or offered to appease the situation. After nights 2 and 3 the same dirty / wet towels were left on the floor every day and not removed. The checking out was diabolical with the hotel unable to issue a VAT invoice. It took 3 attempts to get the name and address correct. There was a long queue of people all with the same issue; trying to check out but the staff could not issue a VAT receipt / invoice. I had to come back form the exhibition I was displaying to resolve, which took almost 30 mins to resolve. Whist sitting down with a colleague we were told to move immediately as they wanted to close of that area. Not asked, but told to move and move immediately. Breakfast was a complete farce. On our last day there was less than half of the breakfast items available. There was not enough cutlery so I had a spoon and fork, and my colleague had to use two forks. No apology, no management, no supervision. A complete and utter joke. As we were displaying at a show and had to rush there, we had a choice of hash browns and scrambled egg. The cost of the breakfast £13.50...... completely over priced for what it was. we stayed for 4 nights but only on 1 occasion was there a full range of breakfast items. I could go on and on, but nothing will change.
User
Barry
 
7/10
Good
Nice location, good facilities poor...

Pros: Location
Cons: We was meant to have a double bed but it was 2 singles chucked together. Quite uncomfortable
User
Alex
 
8/10
Very Good
Very good

User
Kathryn
 
9/10
Wonderful
Superb

User
John
 
10/10
Exceptional
Exceptional

User
Johanne
 
10/10
Exceptional
Exceptional

User
Tony
 
8/10
Very Good
Very good

Pros: All good except the bed
Cons: I would prefer a soft mattress.
User
Poppy
 
8/10
Very Good
Nice rooms, well placed for...

Pros: Room was nice. The hotel was VERY well placed for the Excel. Literally a one minute walk away. Beds were comfy. Breakfast was pretty good too.
Cons: It seems expensive for what it is, I guess we're paying for the location, but ultimately it's pretty pricey for a slightly impersonal large hotel. Mahoosive queue at the bar, and to check in. Also, we left something relatively valuable in the wardrobe (I know, I know) and struggled to get a contact for the actual hotel to let them know. Despite letting them know within two hours of leaving, we didn't hear back until we'd chased several times, a couple of days later. And we couldn't get back to the hotel to collect it, I feel like for what we paid, a hotel with better/more personal service would have let us have it collected by a courier?