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RESERVATIONS

Iberostar Tucán - All inclusive

Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
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Iberostar Tucán - All inclusive

Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
Special rates available by phone for close
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  • Premium Room (Tropical View)
    Premium Room (Tropical View)
    Premium Room (Tropical View)
    Premium Room (Tropical View)
    Premium Room (Tropical View)

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    Premium Room (Tropical View)

    2 Double Beds or 1 King Bed, 377-sq-foot room with garden views
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    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - Flat-screen TV with satellite channels
    Food and Beverages - Coffee/tea maker, free minibar items, and dining table
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer
    Extra Features - Safe, desk, and phone
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Smooth flooring in room
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Composting
    • Desk
    • Desk chair
    • Dining table
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • In-room childcare - Extra Charge
    • Iron and ironing board - by request
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Recycling Services
    • Room Linens provided
    • Shower only
    • Smooth flooring in room
    • TV
    • TV - Satellite Service
    • TV size measurement: inch
  • Premium Room (Tropical View)
    Premium Room (Tropical View)
    Premium Room (Tropical View)
    Premium Room (Tropical View)
    Premium Room (Tropical View)

    0/0

    Premium Room (Tropical View)

    2 Double Beds or 1 King Bed, 377-sq-foot room with garden views
    FreeParking Free Parking
    clock
    Check savings and offers

    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - Flat-screen TV with satellite channels
    Food and Beverages - Coffee/tea maker, free minibar items, and dining table
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer
    Extra Features - Safe, desk, and phone
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Smooth flooring in room
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Composting
    • Desk
    • Desk chair
    • Dining table
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • In-room childcare - Extra Charge
    • Iron and ironing board - by request
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Recycling Services
    • Room Linens provided
    • Shower only
    • Smooth flooring in room
    • TV
    • TV - Satellite Service
    • TV size measurement: inch
  • Last Room Available, Single
    Last Room Available, Single
    Last Room Available, Single
    Last Room Available, Single
    Last Room Available, Single

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    Last Room Available, Single

    1 Double Bed or 1 King Bed, 377-sq-foot room with garden views
    FreeParking Free Parking
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    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - Flat-screen TV with satellite channels
    Food and Beverages - Coffee/tea maker, free minibar items, and dining table
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer
    Extra Features - Safe, desk, and phone
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Smooth flooring in room
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Composting
    • Desk
    • Desk chair
    • Dining table
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • In-room childcare - Extra Charge
    • Iron and ironing board - by request
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Recycling Services
    • Room Linens provided
    • Shower only
    • Smooth flooring in room
    • TV
    • TV - Satellite Service
    • TV size measurement: inch
  • Premium Room, Poolside
    Premium Room, Poolside
    Premium Room, Poolside
    Premium Room, Poolside
    Premium Room, Poolside

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    Premium Room, Poolside

    2 Double Beds or 1 King Bed, 377-sq-foot room with garden views
    FreeParking Free Parking
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    Check savings and offers

    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - Flat-screen TV with satellite channels
    Food and Beverages - Coffee/tea maker, free minibar items, and dining table
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer
    Extra Features - Safe, desk, and phone
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Smooth flooring in room
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Composting
    • Desk
    • Desk chair
    • Dining table
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • In-room childcare - Extra Charge
    • Iron and ironing board - by request
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Recycling Services
    • Room Linens provided
    • Shower only
    • Smooth flooring in room
    • TV
    • TV - Satellite Service
    • TV size measurement: inch
  • Junior Suite
    Junior Suite
    Junior Suite
    Junior Suite
    Junior Suite

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    Junior Suite

    1 King Bed and 1 Double Sofa Bed, 409-sq-foot room with garden views
    FreeParking Free Parking
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    Room Highlights

    Layout of Junior Suite - Bedroom
    Internet - Free WiFi
    In Room Entertainment - Flat-screen TV with satellite channels
    Food and Beverages - Coffee/tea maker, free minibar items, and dining table
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer
    Extra Features - Safe, desk, and phone
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Smooth flooring in room
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Composting
    • Desk
    • Desk chair
    • Dining table
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • In-room childcare - Extra Charge
    • Iron and ironing board - by request
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Recycling Services
    • Room Linens provided
    • Shower only
    • Smooth flooring in room
    • TV
    • TV - Satellite Service
    • TV size measurement: inch
  • Last Available Room
    Last Available Room
    Last Available Room
    Last Available Room
    Last Available Room

    0/0

    Last Available Room

    1 Double Bed or 1 King Bed, 377-sq-foot room with garden views
    FreeParking Free Parking
    clock
    Check savings and offers

    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - Flat-screen TV with satellite channels
    Food and Beverages - Coffee/tea maker, free minibar items, and dining table
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer
    Extra Features - Safe, desk, and phone
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Smooth flooring in room
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
    Non-Smoking
    Room/bed type depends on availability at check-in

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Composting
    • Desk
    • Desk chair
    • Dining table
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • In-room childcare - Extra Charge
    • Iron and ironing board - by request
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Recycling Services
    • Room and bed type depend on availability check-in
    • Room Linens provided
    • Shower only
    • Smooth flooring in room
    • TV
    • TV - Satellite Service
    • TV size measurement: inch
  • Junior Suite, Oceanfront (Beach Access)
    Junior Suite, Oceanfront (Beach Access)
    Junior Suite, Oceanfront (Beach Access)
    Junior Suite, Oceanfront (Beach Access)
    Junior Suite, Oceanfront (Beach Access)

    0/0

    Junior Suite, Oceanfront (Beach Access)

    2 Double Beds or 1 King Bed, 409-sq-foot room with ocean views
    FreeParking Free Parking
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    Room Highlights

    Layout of Junior Suite, Oceanfront (Beach Access) - Bedroom
    Internet - Free WiFi
    In Room Entertainment - Flat-screen TV with satellite channels
    Food and Beverages - Coffee/tea maker, free minibar items, and dining table
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer
    Extra Features - Safe, desk, and phone
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Smooth flooring in room
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Composting
    • Desk
    • Desk chair
    • Dining table
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • In-room childcare - Extra Charge
    • Iron and ironing board - by request
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Recycling Services
    • Room Linens provided
    • Shower only
    • Smooth flooring in room
    • TV
    • TV - Satellite Service
    • TV size measurement: inch
  • Junior Suite
    Junior Suite
    Junior Suite
    Junior Suite
    Junior Suite

    0/0

    Junior Suite

    1 King Bed and 1 Double Sofa Bed, 409-sq-foot room with garden views
    FreeParking Free Parking
    clock
    Check savings and offers

    Room Highlights

    Layout of Junior Suite - Bedroom
    Internet - Free WiFi
    In Room Entertainment - Flat-screen TV with satellite channels
    Food and Beverages - Coffee/tea maker, free minibar items, and dining table
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer
    Extra Features - Safe, desk, and phone
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Smooth flooring in room
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Composting
    • Desk
    • Desk chair
    • Dining table
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • In-room childcare - Extra Charge
    • Iron and ironing board - by request
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Recycling Services
    • Room Linens provided
    • Shower only
    • Smooth flooring in room
    • TV
    • TV - Satellite Service
    • TV size measurement: inch
  • Junior Suite, Oceanfront
    Junior Suite, Oceanfront
    Junior Suite, Oceanfront
    Junior Suite, Oceanfront
    Junior Suite, Oceanfront

    0/0

    Junior Suite, Oceanfront

    2 Double Beds or 1 King Bed, 409-sq-foot room with ocean views
    FreeParking Free Parking
    clock
    Check savings and offers

    Room Highlights

    Layout of Junior Suite, Oceanfront - Bedroom
    Internet - Free WiFi
    In Room Entertainment - Flat-screen TV with satellite channels
    Food and Beverages - Coffee/tea maker, free minibar items, and dining table
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer
    Extra Features - Safe, desk, and phone
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Smooth flooring in room
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Composting
    • Desk
    • Desk chair
    • Dining table
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • In-room childcare - Extra Charge
    • Iron and ironing board - by request
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Recycling Services
    • Room Linens provided
    • Shower only
    • Smooth flooring in room
    • TV
    • TV - Satellite Service
    • TV size measurement: inch
  • Premium Room (Promo)
    Premium Room (Promo)
    Premium Room (Promo)
    Premium Room (Promo)
    Premium Room (Promo)

    0/0

    Premium Room (Promo)

    2 Double Beds or 1 King Bed, 377-sq-foot room with garden views
    FreeParking Free Parking
    clock
    Check savings and offers

    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - Flat-screen TV with satellite channels
    Food and Beverages - Coffee/tea maker, free minibar items, and dining table
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer
    Extra Features - Safe, desk, and phone
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Smooth flooring in room
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Composting
    • Desk
    • Desk chair
    • Dining table
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • In-room childcare - Extra Charge
    • Iron and ironing board - by request
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Recycling Services
    • Room Linens provided
    • Shower only
    • Smooth flooring in room
    • TV
    • TV - Satellite Service
    • TV size measurement: inch
  • Premium Room, Beachside
    Premium Room, Beachside
    Premium Room, Beachside
    Premium Room, Beachside
    Premium Room, Beachside

    0/0

    Premium Room, Beachside

    2 Double Beds or 1 King Bed, 377-sq-foot room with garden views
    FreeParking Free Parking
    clock
    Check savings and offers

    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - Flat-screen TV with satellite channels
    Food and Beverages - Coffee/tea maker, free minibar items, and dining table
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer
    Extra Features - Safe, desk, and phone
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Smooth flooring in room
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Composting
    • Desk
    • Desk chair
    • Dining table
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • In-room childcare - Extra Charge
    • Iron and ironing board - by request
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Recycling Services
    • Room Linens provided
    • Shower only
    • Smooth flooring in room
    • TV
    • TV - Satellite Service
    • TV size measurement: inch
  • Premium Room
    Premium Room
    Premium Room
    Premium Room
    Premium Room

    0/0

    Premium Room

    2 Double Beds or 1 King Bed, 377-sq-foot room with garden views
    FreeParking Free Parking
    clock
    Check savings and offers

    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - Flat-screen TV with satellite channels
    Food and Beverages - Coffee/tea maker, free minibar items, and dining table
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer
    Extra Features - Safe, desk, and phone
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Smooth flooring in room
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Composting
    • Desk
    • Desk chair
    • Dining table
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • In-room childcare - Extra Charge
    • Iron and ironing board - by request
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Recycling Services
    • Room Linens provided
    • Shower only
    • Smooth flooring in room
    • TV
    • TV - Satellite Service
    • TV size measurement: inch
  • Premium Room
    Premium Room
    Premium Room
    Premium Room
    Premium Room

    0/0

    Premium Room

    2 Double Beds or 1 King Bed, 377-sq-foot room with garden views
    FreeParking Free Parking
    clock
    Check savings and offers

    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - Flat-screen TV with satellite channels
    Food and Beverages - Coffee/tea maker, free minibar items, and dining table
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer
    Extra Features - Safe, desk, and phone
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Smooth flooring in room
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Composting
    • Desk
    • Desk chair
    • Dining table
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • In-room childcare - Extra Charge
    • Iron and ironing board - by request
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Recycling Services
    • Room Linens provided
    • Shower only
    • Smooth flooring in room
    • TV
    • TV - Satellite Service
    • TV size measurement: inch
  • Premium Room (Promo)
    Premium Room (Promo)
    Premium Room (Promo)
    Premium Room (Promo)
    Premium Room (Promo)

    0/0

    Premium Room (Promo)

    2 Double Beds or 1 King Bed, 377-sq-foot room with garden views
    FreeParking Free Parking
    clock
    Check savings and offers

    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - Flat-screen TV with satellite channels
    Food and Beverages - Coffee/tea maker, free minibar items, and dining table
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer
    Extra Features - Safe, desk, and phone
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Smooth flooring in room
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Composting
    • Desk
    • Desk chair
    • Dining table
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • In-room childcare - Extra Charge
    • Iron and ironing board - by request
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Recycling Services
    • Room Linens provided
    • Shower only
    • Smooth flooring in room
    • TV
    • TV - Satellite Service
    • TV size measurement: inch
  • Premium Room, Poolside
    Premium Room, Poolside
    Premium Room, Poolside
    Premium Room, Poolside
    Premium Room, Poolside

    0/0

    Premium Room, Poolside

    2 Double Beds or 1 King Bed, 377-sq-foot room with garden views
    FreeParking Free Parking
    clock
    Check savings and offers

    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - Flat-screen TV with satellite channels
    Food and Beverages - Coffee/tea maker, free minibar items, and dining table
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer
    Extra Features - Safe, desk, and phone
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Smooth flooring in room
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Composting
    • Desk
    • Desk chair
    • Dining table
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • In-room childcare - Extra Charge
    • Iron and ironing board - by request
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Recycling Services
    • Room Linens provided
    • Shower only
    • Smooth flooring in room
    • TV
    • TV - Satellite Service
    • TV size measurement: inch
  • Premium Room, Beachside
    Premium Room, Beachside
    Premium Room, Beachside
    Premium Room, Beachside
    Premium Room, Beachside

    0/0

    Premium Room, Beachside

    2 Double Beds or 1 King Bed, 377-sq-foot room with garden views
    FreeParking Free Parking
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    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - Flat-screen TV with satellite channels
    Food and Beverages - Coffee/tea maker, free minibar items, and dining table
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer
    Extra Features - Safe, desk, and phone
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Smooth flooring in room
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Composting
    • Desk
    • Desk chair
    • Dining table
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • In-room childcare - Extra Charge
    • Iron and ironing board - by request
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Recycling Services
    • Room Linens provided
    • Shower only
    • Smooth flooring in room
    • TV
    • TV - Satellite Service
    • TV size measurement: inch
  • Junior Suite, Oceanfront (Beach Access)
    Junior Suite, Oceanfront (Beach Access)
    Junior Suite, Oceanfront (Beach Access)
    Junior Suite, Oceanfront (Beach Access)
    Junior Suite, Oceanfront (Beach Access)

    0/0

    Junior Suite, Oceanfront (Beach Access)

    2 Double Beds or 1 King Bed, 409-sq-foot room with partial ocean views
    FreeParking Free Parking
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    Room Highlights

    Layout of Junior Suite, Oceanfront (Beach Access) - Bedroom
    Internet - Free WiFi
    In Room Entertainment - Flat-screen TV with satellite channels
    Food and Beverages - Coffee/tea maker, free minibar items, and dining table
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer
    Extra Features - Safe, desk, and phone
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Smooth flooring in room
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Composting
    • Desk
    • Desk chair
    • Dining table
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • In-room childcare - Extra Charge
    • Iron and ironing board - by request
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Recycling Services
    • Room Linens provided
    • Shower only
    • Smooth flooring in room
    • TV
    • TV - Satellite Service
    • TV size measurement: inch
  • Premium Room, Accessible
    Premium Room, Accessible
    Premium Room, Accessible
    Premium Room, Accessible
    Premium Room, Accessible

    0/0

    Premium Room, Accessible

    2 Double Beds or 1 King Bed, 377-sq-foot room with garden views
    FreeParking Free Parking
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    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - Flat-screen TV with satellite channels
    Food and Beverages - Coffee/tea maker, free minibar items, and dining table
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer
    Extra Features - Safe, desk, and phone
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Wheelchair accessible
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Composting
    • Desk
    • Desk chair
    • Dining table
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • In-room childcare - Extra Charge
    • Iron and ironing board - by request
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Recycling Services
    • Room Linens provided
    • Shower only
    • Smooth flooring in room
    • TV
    • TV - Satellite Service
    • TV size measurement: inch
    • Wheelchair accessible
  • Premium Room
    Premium Room
    Premium Room
    Premium Room
    Premium Room

    0/0

    Premium Room

    2 Double Beds or 1 King Bed, 377-sq-foot room with garden views
    FreeParking Free Parking
    clock
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    Room Highlights

    Internet - Free WiFi
    In Room Entertainment - Flat-screen TV with satellite channels
    Food and Beverages - Coffee/tea maker, free minibar items, and dining table
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer
    Extra Features - Safe, desk, and phone
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Smooth flooring in room
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Composting
    • Desk
    • Desk chair
    • Dining table
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • In-room childcare - Extra Charge
    • Iron and ironing board - by request
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Recycling Services
    • Room Linens provided
    • Shower only
    • Smooth flooring in room
    • TV
    • TV - Satellite Service
    • TV size measurement: inch
  • Junior Suite, Oceanfront
    Junior Suite, Oceanfront
    Junior Suite, Oceanfront
    Junior Suite, Oceanfront
    Junior Suite, Oceanfront

    0/0

    Junior Suite, Oceanfront

    2 Double Beds or 1 King Bed, 409-sq-foot room with beach views
    FreeParking Free Parking
    clock
    Check savings and offers

    Room Highlights

    Layout of Junior Suite, Oceanfront - Bedroom
    Internet - Free WiFi
    In Room Entertainment - Flat-screen TV with satellite channels
    Food and Beverages - Coffee/tea maker, free minibar items, and dining table
    Bed Type and Features - Blackout drapes/curtains and bed sheets
    Restrooms & Showers - Private bathroom, shower, free toiletries, and a hair dryer
    Extra Features - Safe, desk, and phone
    Pleasure - Air conditioning and daily housekeeping
    Accessibility - Smooth flooring in room
    Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, compost bin, and recycling bin
    Non-Smoking

    Amenities and Features

    • AC
    • Bath Towels Provided
    • Bathroom (Private)
    • Blackout drapes-curtains
    • Ceiling fan
    • Closet/Wardrobe
    • Coffee and tea maker
    • Complimentary toiletries
    • Complimentary Wifi
    • Composting
    • Desk
    • Desk chair
    • Dining table
    • Eco friendly cleaning products provided
    • Eco friendly toiletries
    • Flat panel TV
    • Hair dryer
    • Housekeeping (Daily)
    • In room safe
    • In-room childcare - Extra Charge
    • Iron and ironing board - by request
    • LED light bulbs
    • Minibar (stocked, Complimentary items)
    • Non Smoking
    • Phone
    • Recycling Services
    • Room Linens provided
    • Shower only
    • Smooth flooring in room
    • TV
    • TV - Satellite Service
    • TV size measurement: inch

ABOUT THE HOTEL

About Iberostar Tucán - All inclusive Hotel

Hotel Location & Nearby Attractions

Located in Playa del Carmen (Playacar), Iberostar Tucán - All inclusive is within a 10-minute drive of Quinta Avenida and Playa del Carmen Maritime Terminal. This luxury property is 2.1 mi (3.3 km) from Playa del Carmen Main Beach and 2.7 mi (4.3 km) from Mamitas Beach.

Popular Hotel Amenities and Features

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, outdoor tennis courts, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business, Other Amenities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and meeting rooms. Free self parking is available onsite.

Restaurants, Bars, Lounge & Dining options

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite with Japanese cuisine at Bonsai, one of the property's 8 restaurants. Visit one of the 5 bars/lounges, 2 beach bars, and 2 poolside bars for a refreshing drink.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 350 air-conditioned rooms featuring free minibar items and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pet Policy for Iberostar Tucán - All inclusive
If you are thinking of bringing your pet and want to know if pets are allowed at Iberostar Tucán - All inclusive, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Iberostar Tucán - All inclusive are listed below.

Pets not allowed

Additional Hotel Details
  • Professional property host/manager
  • Gap period enforced between guest stays - 24 hours
  • Shield between guests and staff in main contact areas
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Temperature checks are available to guests
  • Social distancing measures are in place
  • Property uses a professional cleaning service
  • Staff temperature checks are conducted regularly
  • Guests are provided with free hand sanitizer
  • Property is cleaned with disinfectant
  • Cashless transactions are available
  • Staff wears personal protective equipment
  • Food service has been amended for enhanced safety
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Masks are available to guests
  • Electrostatic spray is used for disinfection
  • Contactless check-in is available
  • Essential workers only - NO
  • Gloves are available to guests
  • Masks are compulsory at the property
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • No elevators
  • Contactless check-out is available
  • Property confirms they are implementing guest safety measures
  • Property confirms they are implementing enhanced cleaning measures
  • EarthCheck
  • Reservation might be required for some facilities onsite
  • Commonly-touched surfaces are cleaned with disinfectant

HOTEL LOCATION

Nearest airport and around Iberostar Tucán - All inclusive
- Playa del Carmen, QROO Hotel

Distances are displayed to the nearest 0.1 mile and kilometer.

Piste Cyclable sur Paseo Xaman-Ha - 0.3 km / 0.2 mi
Mahi Golf Course - 1.4 km / 0.8 mi
Mayan Ruins of Playacar - 1.6 km / 1 mi
Xaman Ha Aviary - 2.1 km / 1.3 mi
Plaza Paraiso - 2.6 km / 1.6 mi
Paseo del Carmen - 2.7 km / 1.7 mi
Centro Maya Shopping Center - 2.7 km / 1.7 mi
Playacar Golf Club - 2.7 km / 1.7 mi
Quinta Avenida - 2.9 km / 1.8 mi
Playa del Carmen Maritime Terminal - 2.9 km / 1.8 mi
Founders Park - 2.9 km / 1.8 mi
Playa del Carmen Main Beach - 3.2 km / 2 mi
Mercado Playa del Carmen - 3.3 km / 2.1 mi
3D Museum of Wonders - 3.4 km / 2.1 mi
Central Square - 3.5 km / 2.2 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 31.7 km / 19.7 mi
Cancun Intl. Airport (CUN) - 60.9 km / 37.8 mi

The preferred airport for Iberostar Tucán - All inclusive is Cancun Intl. Airport (CUN).

Group hotel rates (9+ROOMS)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.
We have lowest special group rates and discounts for any type or group size.
GROUP RATES (9+ ROOMS)

TRAVELER SENTIMENTS

About Iberostar Tucán - All inclusive Hotel

Is free parking available at the Iberostar Tucán - All inclusive?
Yes, parking is available free of cost at the Iberostar Tucán - All inclusive. This is one of the hotels in Playa del Carmen with Free Parking.
Does this property have a swimming pool?
Yes, Iberostar Tucán - All inclusive has a hotel pool.
What is the check-in policy?
The checking times for Iberostar Tucán - All inclusive are between 3:00 PM and 11:00 PM. The minimum age to check-in is 18.
What is the check-out time?
This Iberostar Tucán - All inclusive's check-out time is 11:00 AM.
What is the street address for Iberostar Tucán - All inclusive?
The address for Iberostar Tucán - All inclusive is Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO 77710
Is Iberostar Tucán - All inclusive an all inclusive property?

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted. Food and beverages
  • A la carte meals and snacks included
  • In-room minibar (all beverages included)
Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
Entertainment
  • Onsite entertainment and activities
What is the price for tonight?
Based on recent averages, the price for tonight can start at 251.
What is the nightly room rate for this weekend?
Based on recent averages, the room rate for this weekend can be as low as 251 per night.
How many guest rooms are at Iberostar Tucán - All inclusive?
The Iberostar Tucán - All inclusive has a total of 350 guest rooms.
How many floors does the Iberostar Tucán - All inclusive have?
This Playa del Carmen hotel has 3 floors.
What is the hotel theme?
Travelers find this hotel . Other themes include Luxury, Spa, Beach, Business, Family, Beach, Eco-certified, Family, Spa, Natural.
Recommended landmarks, attractions or things to do around IBEROSTAR TUCÁN - ALL INCLUSIVE?
IBEROSTAR TUCÁN - ALL INCLUSIVE is within minutes from Piste Cyclable sur Paseo Xaman-Ha - 0.3 km / 0.2 mi , Mahi Golf Course - 1.4 km / 0.8 mi and Mayan Ruins of Playacar - 1.6 km / 1 mi
Which the best airport near IBEROSTAR TUCÁN - ALL INCLUSIVE?
The preferred airport for Iberostar Tucán - All inclusive is Cancun Intl. Airport (CUN). The airport is conveniently located when visiting this Playa del Carmen hotel.

ADDITIONAL HOTEL REVIEWS

Iberostar Tucán - All inclusive Reviews Summary

  • Hotel review by Maria

    Maria

    Exceptional

    Perfect place in the paradise

    Pros: Everything was so awesome and beautiful. The restaurants had many healthy options. I dont have any negative to say. Its very close to all the xcaret parks which was very comfortable for transportation.
    Cons: Very thing was beyond the expectations.

  • Hotel review by Nina

    Nina

    Very Good

    It was my 6th time on this property, that about sums it up.

    Pros: I love the property, its so pretty, and the wild creatures are amazing!
    Cons: Its starting to show its age, some of the tiles in the pools are coming off, other small things need repair.

  • Hotel review by Micheline

    Micheline

    Disappointing

    very disappointed and poor value for money. wont be returning

    Pros: the natural surroundings were lovely
    Cons: on arrival our allocated room was not what we booked and was in dire need of refurbishment and a deep cleaning even though they informed us that we had been upgraded. To get a standard sun bed you would need to be up at 7am to get one. When we explained about the room, the staff at reception were sympathetic and outlined this was not uncommon for guests to be unhappy with the outdated rooms. In the end we had no alternative but to upgrade our room and join their star preferred club just to have a renovated room and to have access to a sun bed. it felt like everything was an up sell and became an expensive trip for an average stay. We had already spent a couple of weeks in Mexico and this was by far the worst value for money we experienced. definitely does not deserve a 5 star rating.

  • Hotel review by Quintal

    Quintal

    Very Good

    Very good

  • Hotel review by Hillary

    Hillary

    Exceptional

    The BEST Vacation Ever!

    Pros: This was an exceptional vacation. It was perfect in every way imaginable. Every staff member that I came in contact with treated me like family. I was greeted warmly when I checked in. I upgraded to a Caribbean Sea front room and I can truly say I was literally living on the waterfront for a week. Well worth the upgrade cost! My room was cleaned every day and the ladies went above and beyond in their service. The entire resort was spotless. Cleaning, landscaping, smiles, entertainment. Every day exceeded the previous one. The food displays at the buffet were over the top fabulous. Souffls, cheeses, breads, salads, carving stations, paella. cheeses. I could go on and one. Food non stop. The reservation dining experience was on par to anything I have eaten in Philadelphia, New York or San Diego. Seafood was so fresh. The BBQ was reminiscent of some of the finest halls in Brooklyn, Austin or St. Louis. I truly loved everything about Iberostar Tucan!

  • Hotel review by Mark

    Mark

    Very Good

    Medium sized nature reserve to enjoy the beach and some jungle

    Pros: Despite small beach area and some seaweed, it's a great place to enjoy the ocean - nice sandy floor, pleasant waves, and clean water. This is also a habitat for multiple animal species, as well as lots of peacocks on the property.
    Cons: Chasing open places to eat, guarding beach towels and cards, and getting all sorts of lame excuses why you can't book a restaurant for dinner gets old really fast.

  • Hotel review by Kari

    Kari

    Very Good

    Very good

  • Hotel review by David

    David

    Exceptional

    Perfect

  • Hotel review by David

    David

    Exceptional

    Perfect

  • Hotel review by Christopher

    Christopher

    Exceptional

    Exceptional

    Pros: One of the best hotels i have ever stayed for vacation. Very good food in Buffet Restaurant Tulum. Saff of all departements are extreme friendly and work hard. Pool and Jungle are amazing. Entertainment Team is on fire every day. I also had a good time at the Swim Up Bar. Perfect place if you want to relax as well as if you wanna have fun
    Cons: Rooms are okay but old.

  • Hotel review by Sophie

    Sophie

    Disappointing

    We got robbed, hugely worrying & stessful- so not a great spend of our savings.

    Pros: the jingle on the grounds.
    Cons: We were robbed, 240 and was not given compensation until the day before we were leaving. Hugely stressful. We were told we would be compensated and actually got down graded in our room. They also said it would take 48 hours to conclude the investigation, when it actually took 4 days. Booking.con also told us they would get back to us within 24 hours, yet never did.

  • Hotel review by Wanda

    Wanda

    Wonderful

    We loved staying there and would do it again.

    Pros: Easy to walk around and the paths in the jungle with all the birds and animals.
    Cons: nothing.

  • Hotel review by Marina

    Marina

    Very Good

    a good getaway

    Pros: beautiful grounds, fresh good food, clean and very friendly
    Cons: Long time to fix small but not critical issues in the bathroom; bathroom needs some renovation

  • Hotel review by Claudia

    Claudia

    Very Good

    Very good

    Pros: the beach
    Cons: drinks

  • Hotel review by Jurrien

    Jurrien

    Wonderful

    Superb

    Pros: we again enjoyed staying in Iberostar tucan. Staff was amazing and helpful like always, food was fantastic. they did some improvements since last year and it was nice to see. beach and pool area are really great. day entertainment and activities were enjoyable.
    Cons: we think that there are not enough options of kids friendly and non alcoholic beverages. everything is full of sugar and just too sweet. our daughter did not like anything and we also didnt like those unhealthy drinks. fresh fruit juices would be perfect. kids club is a bit poor, and kids evening disco and evening shows were really bad. such a disappointment,as last year it was much better.

  • Hotel review by Gonzalez

    Gonzalez

    Wonderful

    Exceptional

  • Hotel review by Jim

    Jim

    Fair

    Could have been better

    Cons: Noisy room. The environmental change to no paper created problems. What restaurants are open and when.

  • Hotel review by Pierre

    Pierre

    Pleasant

    Pleasant

  • Hotel review by William

    William

    Pleasant

    Nice resort with great amenities and food, the way it is managed does not make for a comfortable stay and we wont visit

    Pros: Nice amenities, resort lay-out, good food with a lot of variety, and attentive bar and restaurant staff.
    Cons: Need to wake up early and secure a sun bed. Around 7:30 AM all are taken and staff is not enforcing rule to not reserve beds. Same goes for smoking, which is only allowed in certain sections but is not enforced. Not even when people smoke in the pool, we saw staff walking by and friendly greeting those that were smoking. Reception staff not attentive at all. Apparently our electronic room lock broke which led another hotel guest walk into our room (by mistake) while my son was sleeping. This was not taken serious at all. No apology or even sign of understanding this caused stress. Had to call several times and got lied to staff was on their way or already there to fix the lock. We have heard very similar complaints from other guests whos AC broke down, very troublesome having a baby who needs to sleep. Kids animation focuses on smaller children with most of language spoken being Spanish. There was not much to do for kids in 8-13 range, in contrast to what is advertised. We have had a very satisfactory stay at this resort 15 years earlier but the way it is managed now makes we will not visit again and also dont recommend to others anymore.

  • Hotel review by Katrien

    Katrien

    Wonderful

    Superb

    Pros: + Great food: buffets were lavish and well taken care of + Nice well kept garden with lots of animals + Friendly staff + Location close to Playa del Carmen + Mosquito repellent available in the room
    Cons: - Rooms are outdated - Constant soliciting at the beach for massages, jet ski, parasailing, excursions, etc, etc... - this is the case in many hotels at the Riviera Maya area, but it is nonetheless quite annoying