Perfect

Perfect

Not up to the standards of a five stars Hotel

Pros: The hotel is perfectly well located by the sea. The Hotel restaurant is nice with a good choice of meals. Breakfast is very nice with a large choice.

Cons: The comfort and rooms maintenance, the cleanliness is absolutely not a five stars hotel standards ! The Hotel staff has a big lack of efficiency, the way they speak to the customers over the phone or in person is not acceptable, with casualness and disdain.....I travel a lot and I never saw that before in a five stars hotel ! It is obvious that there is no Management/Direction in this Hotel. High needs of Trainings for the staff, It was the first and last booking for me.

It was a nice experience.

Pros: Food was great. Pool was good. Daily animation activites were fun and dancers were so friendly, inviting and fun to do stuff together. Room with sea view is breathtaking. Housekeepers was amazing, everyday we found special decor in our room. The most important thing is the staff. They were amazing and they made our holiday. At the beach Farez is your guy with the drinks he is good. At the restaurant Sami was amazing with his special flowers and decors that he put on our table outside. Oussama is an amazing person with his beautiful special pizzas that he made for us every night. We ate at least a slice of pizza everyday for a week . If you go to this hotel find him and tell him to do special pizzas for you and dont forget to tip him good. But the most important staff were reception. Mr Chakri-guest relations was very friendly and gave us all the information we needed on our arrival. You can talk to him if you have a problem with anything he will resolve it. Ravid is very lovely and kind, he is an honest man and he gave us a beautiful room and he answered all of our questions in the check-in. He is also very fun to have a chat with when he is not busy. Ridvan was our special guy for the whole time. If you go to this hotel just find him. He carries the luggages to your room and he generally works between 3pm-12. He is an amazing, kind and honest person , he definitely needs a raise. He can help you with whatever you need, just have a talk with him and ask whatever you want to ask. He was the most trustworthy person i have ever met. Overall all the staff were amazing and made our holiday amazing. Thank you guys again.

Cons: Forget wifi because you cant even use it in reception. The beach was not inviting because waves were very scary and big because of the wind. Night shows are always same, it is generally dance so after few days it gets boring. Animation team was great dont get me wrong it is just that i dont think they fund them enough with the shows . they dance for 2 hours nonstop it is unnecessary. 1 hour is enough for a show because it is just dancing. There should be a referee on waterpolo game and they should give colored headbands so that people can tell apart their teammates. Cocktails were terrible, low limited and low quality. You cant get drink after 12:00am. To drink at night, you need to stock alcohol to your room which is so funny because it is full inclusive hotel. Minibar is empty with no drinks. You need to get your water and alcohol to your room by yourself. There is no kettle or coffee facilities in the room. There wasnt a plug in the bathroom. The nightclub in the hotel is always empty do not even think about it. We saw a cockroach at the lobby bar so we are not sure about how clean it is.

Pleasant

Could be better especially problem of parking

Pros: Rooms are clean

Cons: Restaurant is not clean

Very good

Pros: Guys on the Snack, restaurant, bar near the pool and bar in the hotel were very nice! Cleaning lady on the 5'th odd floor very helpful!

Cons: Not enough sun chairs on the pool and sea area! Wireless not working outside room very good! Shows - poor quality! People in the reception could be more professional!

Excellent

Pros: Very good in general

Cons: All was fine

A excellent hotel

Pros: Professional Staff, Clean Rooms, Delicious Food ...

Cons: The reception hall was hot, the AC was not working well.

Not a five star!

Pros: Food

Cons: Limited Parking spots Slow check in No welcome drink No valet parking Unprofessional staff

Passable

Pros: Beach

Cons: Food Bed smell in the Lobby toilets Small Parking, we had to park outside Shortage of staff, very slow service AC not working in the room We received our rooms around 3.30 PM

Perfect

Superb

Pros: The quality of the room is exceptional. I opted for the all-inclusive package and I was delighted with the restaurant's high quality and the variety of meals offered. The entertainment activities are diverse and abundant. Overall, I am very pleased with this experience, and in fact, I have already made a reservation for next year.

Cons: There are two aspects that could be improved: the parking situation, as it is quite challenging to find a parking spot, and the poolside seating, which requires waking up early to reserve a spot by the pool.

Very good

Pros: Good location, nice beach and animation for kids. Excellent variety of food and drinks Food is available all day with different varieties in both restaurants Kids really enjoyed everything

Cons: The service during breakfast, lunch and dinner needs to be improved. There was too little staff for the number of people eating. Most of the workers were sweet but seemed too stressed out and this made it difficult for them to be of proper help. In terms of food, there was a lot of options and for the majority of the day food was available to eat, including two snack times. The parking lot was another issue. It was too small, we had to park our car outside of the hotel .

The place was a great location, not far from the town

Pros: Very clean and very good hospitality and the best food

Unforgettable stay

Pros: Outstanding

Cons: Amazing

Below expectations,

Pros: Location

Cons: Small parking always full so you need to park outside in the road Lobby and corridors without AC Food not as a 5 stars hotel Lobby toilets smell horrible and not clean Wifi signal very bad Lack of employees very slow service AC problem in my room

Very good

Not worth the price and doesnt deserve the 5 star

Pros: Worst experience and I will not recommend

Cons: Staff not pleasant, humidity smell in the hotel and old furniture, staff grumpy and not helpful as they are overwhelmed with the all inclusive which is the worst choice. Quality of food and drinks cheap and we decided to pay and eat outside the hotel instead even tho we purchased the all inclusive package. Pool bar the staff ignore you and tables are not cleaned after each customer. In the booking its mention parking available however it is full most of the time and you have to park outside. Also they have asked me and my husband a copy of the marriage certificate which was not mentioned anywhere in the booking nor on the website.

Exceptional