Perfect

Fine hotel

Pros: The view from the room

Cons: The pool too small an restriction on the schedule to use the pool

Wonderful staff, stunning ocean views

Pros: Great breakfast.

Cons: Complicated to get clothes laundered. No laundry bags in room - needed to go to front desk to get bag and checklist then take to room, inventory laundry items then bring filled bag back down to front desk. To get clean laundry guest needs to go down to front desk again and inquire. The desk does not call guest to tell them laundry is ready. Seems it would be easier to have bags and checklists in room and have Housekeeping pick up and return bagged laundry directly to guest. With a phone message to guest letting them know clean laundry is ready.

Beach time

Pros: Beach

Cons: Limited fresh fish options on the menu. Cost of beverages, I understand why other guests were bringing in drinks from outside the hotel.

Very good

Pros: Hotel was well looked after, rooms were clean, beds comfortable and new, AC worked great Breakast that was included was very good. Met our expecations.

maybe if staff was friendlier but for now never again..

Pros: estaba limpio, it was clean and the beachfront was a nice touch.

Cons: my original booking was for 4 guests and for some odd reason only 2 showed up on the reservation so the lady at the front desk charged us an additional $3,000 pesos for the two other guests. i did not like the staff. I honestly felt like the staff was just watching us closely, a guy came to tell us that the front desk lady said that my grandparents (of 90 years old) could not be there as guests after I had asked the front desk lady if it was okay if my grandparents joined us at the beach. they are very old and were sitting on chairs the whole time not bothering anyone. We ended up offering the workers a tip to let them stay that same day I had gone up to the front desk to ask if they had umbrellas for rent and when I was approaching the desk one of the girls laughed making a face as if she was bothered by us which was very unwelcoming.. in addition, on our last night we asked for towels and the guy working the front desk said they were being washed and would be done soon, this was at around 5pm, we checked up on the towels about 3x and nothing, we were out by the pool/beach area until about 8pm: the next morning they asked us to return the towels that they never gave us how ridiculous. the pool and beach front was the only nice thing and rooms were clean but unfortunately we will never book here ever again our first time ever experiencing something like this at a hotel resort

Very good

Exceptional

Very good

Superb

Cons: My wife watch was stolen from the room 1309

Very relaxing hotel, great to be right on the beach.

Pros: Right on Playa La Ropa. Rooms were comfortable.

Cons: Lounge chairs all mostly claimed by early in the morning. Pretty packed in, too.

Very good

Pros: Breakfast was Mexican style not international. Restaurant also mexican food, good but some expensive.

Cons: We were located in a room near the laundry: too noisy during all the day.

Hotel said that special request was not communicated to them.

Pros: Average at best. Included section was confusing.

Cons: Special request was not honored.

Excellent location, wonderful staff. Highly recommend this hotel and location.

Pros: Food was very good, staff were amazing and very friendly.

Cons: Very good access to other restaurants along the beach. Taxi are readily available to take you into town if you dont feel like walking.

No hot water.

Pros: Beach, restaurant, and spa.

Cons: No hot water or pressure for 7 days! Rooms very basic for price.

This guest did not leave comments about this hotel.

Pros: Location, location location

Cons: There was never ever anyone at the front desk when we called or went for something

Favorite hotel in Z!

Pros: Great access and views to beach. Friendly staff

the hotel is good great location food was good only they need to be careful with the cleaning

Pros: the location is great

Cons: it wasnt really clean the floors and shower was dirty

Exceptional