Cons: Furniture very bad. Outside on the balcony was smelling weed so definitely someone smoking drugs the remote on TV was broken
Anonymous
Exceptional
Perfect
John
Disappointing
Disappointing
Pros: Not much. Location is ok, 10 mins to underground station, 20ish mins into centre. Not much else around, esp restaurants.
Cons: Hotel has seen better times, in dire need of deep clean and renovation. E. G. Our window didn't open, and no temperature controls. Safe was locked when we arrived... Parking was 20 not the advertised 15. Massively overpriced for a basic 2* (I wouldn't rate it more than 2*)
Nahom
Fair
good
Pros: clean and price is fair.
Cons: window's does not close properly.
Sebastian
Very Poor
Bad
Cons: Due to traffic conditions, we were late on check in which was closing at 23:00. We tried several times to contact the hotel to let them konw that we will be late for 30min. Nobody answered to our calls or our emails, 3 hours prior to the check-in closing. We arrived at 23:30 and the hotel was closed (the owner live there) although we knocked at the door to announce our arrival. Again, nobody answered. Afer paying again for another accomodation at a different hotel, second day we were back at Hoffinger, this time we meet with the owner which we could not cooperate with. We were badly treated when we ask for our money back since we did not benefit of their services. Please, do not go there.... The owner is a scammer... Booking is getting a bad reputation due to clients like Hoffinger
Ramil
Exceptional
Perfect
Izidora
Pleasant
Ok for the price and short stay
Pros: Price is fair for quality. About 1.5km to metro station not far. We parked on the street its free on weekends. Neighborhood is quiet didnt saw one person in the street in front of the hotel. Girl at the reception was helpful. To the city center you have to use 2 metros u6 and u3. Its not far, wouldnt make much of the difference if we stayed in hotel closer to the city center.
Cons: There was no heating it was cold we got sick(December). No extra blankets. Breakfast was very bad cereal, Nutella, cheese, salami, bread. Nothing to chose from. Rooms are decent for the price.
Sigmons
Poor
The price of accommodation does not match the quality of either the room or the breakfast
Pros: That recepcion is opet till 23h
Cons: The room is not like the pictures we booked. When we asked for a better room, they told us that they sent us an email asking if we wanted a better room. That's correct, but they sent it around 8 p.m., and we arrived at 9 p.m. The message arrived too late and we couldn't react. When we arrived and saw the room, we immediately asked for another, but we were told that there were no other rooms. The room we stayed in was dirty, there were cobwebs on the walls, the TV didn't work. Also breakfast, very bad, no choice of food. Unfortunately, the price of accommodation does not match the quality of either the room or the breakfast. Too high price for such bad accommodation
Anonymous
Disappointing
Disappointing
Pros: Nothing
Robert
Good
Good
Eugen
Good
Good
Pros: no light in bathroom
Khansa
Pleasant
it was ok, not sure if i want to come back for the second time
Pros: It was clean and comfortable
Cons: 1. the hotel didn't tell us anything about how the operational hour starts at 2pm so we came to an empty, dark lobby
2. very unresponsive. texted the hotel 3 days prior to my stay and received no response at all. called the receptionist and received the same.
3. when i got there they said that i haven't paid the booking so there was a lot of convincing here and there
Cosmin
Wonderful
Exceptional
Sara
Very Poor
I do not recommend
Pros: Nothing.
Cons: Old bathroom not entirely clean. Damaged entrance door to the room (it would probably be easy to open it without a key). The room did not match the photos (we were given a double room with an extra bed that was too small, uncomfortable and damaged). Every evening there were bugs crawling around the room. A broken window that couldn't be opened or closed properly. The cleanliness of the room was not fully maintained.
Pierre
Very Good
Convenient, good value for money, comfortable rooms with balconies
Pros: spacious rooms with balconies
Adnan
Pleasant
Pleasant
Harjit
Good
Nice
Pros: Nice comfortable
Cons: Good
Sandor
Very Poor
Terrible service
Pros: Comfortable bed in Fawlty Towers.
Cons: It is like being in Fawlty Towers. Night receptionist said breakfast until 1100 (elf uhr). At 0925 we go down and all closed. Owner came out and said breakfast until 0900. I told him the receptionist said 1100...then he just turned to the guy behind me and said "next customer". I saw this comedy like situation only in TV. We lost the breakfast fee because of their receptionist, I can live with it, I go and buy food somewhere outside, but this Balkan style behaviour from the owner is not for Vienna. The hotel WiFi is so weak, we had to use our own internet. The good thing is that we had only 1 night here.