Cons: I was a lot of noise from the street. It was mosquitoes on my room
Anonymous
Exceptional
Very relaxing
Pros: Very welcoming, clean and excellent location
Cons: I liked everything
Kevan
Wonderful
Exceptional
Roy
Poor
Poor
Joe
Good
Good
Pippa
Fair
Well located but check the pricing on checkout
Pros: Close to train station - walk to duomo etc
Cons: They insisted on moving me after one night to a larger room and then charged me extra for the double room. A very rude response when I queried it. In addition the check in was over the road (which was fine) but there is a large flight of stairs to access the lift
Sameh
Wonderful
Exceptional
Antonio
Wonderful
confortable, simple and cozy
Pros: Friendly, polite staff Good coffee for breakfast Location is good, excellent if arriving/leaving through central train station The room was very confortable, only downside is that the fridge was not working well and wifi signal inside room was sometimes a bit weak
Cons: Entrance to the building could be improved, first impression at ground level is not the best. Nice old fashion.elevator but its outside iron structure needs a deep cleaning Breakfast could be improved with better bread and fresh fruit juice. Some vegan options (e.g. oat milk, vegan cheese, fresh fruit) would be appreciated.
Gaurav
Wonderful
Exceptional
Anastasiia
Very Good
Very good
Pros: Location, helpful staff
Cons: Internet in our room was not working
Miroslav
Very Good
Very good
Pros: I liked very much the locality of the hotel. It was in a walking distance (up to 15 min) to the major atttractions in the Florence city center. I also appreciate very much the kind receptionist in the hotel.
Augustine
Wonderful
Exceptional
Hrant
Wonderful
Exceptional
Maria
Good
Good
Pros: Reception staff was excellent, very helpful and attentive Covenient location, close to the SMN station and main places of interest, as well as good restaurants in the vicinity
Ch
Pleasant
Pleasant
Pros: Staff is good.
Cons: Wifi signal is very poor in the room. Most of the time, my phone connects to my 4G rather than the provided Wifi. When using the Wifi, the latency is high and the connection is unreliable.
Hrayr
Poor
Poor
Ng
Good
Good
Thomas
Pleasant
Convenient location to trains, buses, city center. Clean, friendly staff, basic comfort
Pros: Good location, convenient to train station and airport bus, calm area. Breakfast offers a good choice of standard Italian fare. Staff was friendly and helpful.
Cons: Limited reception and breakfast hours so you need to go to another hotel across the street. Shower needs renovation.
Amita
Fair
Breakfast, Receptionist and location was good . Everything else was bad. its not a 3star hotel.
Pros: The location is awesome, as its just 200 mtrs from the Santa Maria Novela train station. Restaurants were very close and it is in the city centre. That was best thing. The kafy at reception was also very nice and we felt welcoming . She was helpful. The breakfast was decent neither very good nor bad.
Cons: The room is in an old building and its not a real Hotel rather a few rooms in a building been shared as hotel rooms and as per the facilities the money we paid was really too much. Wifi was really bad and the room was so noisy, that I couldnt sleep properly one night because of sounds from the road outside.
Laura
Very Good
Excellent service at Duca
Pros: Incredibly helpful front desk. I had some back issues with my rooms bed mattress and after mentioning it, the team changed it for me. Decent breakfast, excellent aircon, and location is perfect for people needing quick access to the train station. Also walkable distance from city centre. They are pet friendly which was important for me as I was travelling with my small dog.
Cons: The narrow toilet and shower in my room, but not much you can do about the layout.