we were upset because we booked a room but were given a different one which was not as nice.

Pros: great location

Cons: Nice stile

So loud! Ruined our vacation!

Pros: So loud! Ruined our vacation :( They did nothing to help.

Cons: We requested a quiet room. They gave us a room over the mini market below? It received deliveries on and off all night long and kept us awake. We asked them for a different room and they told us there might be one later but when we returned told us there were none available. When we requested a quiet room they should have told us there were none available but they took our money and RUINED our vacation. We were too tired to enjoy anything :0(

All in all, for a night it was ok but I wouldnt recommend it

Pros: The look of the rooms

Cons: The shower door didnt work well, the shower faces the door so you get soaked when opening the tap to try to have a shower. Taps were stuck so not much action there.

We loved the place.

Pros: The location is fantastic, and the historic building is a treasure.

Well located, clean and spacious

Pros: Well located, clean and spacious bedrooms

Cons: Staff need a little more training on hosting

Fine!

Pros: Great location, rooms are special

Cons: Staff was not so friendly/helpful

Exceptional

Pros: This was the most charming room, with wonderful artwork and collectibles. Very comfortable too.

Exceptional

Overall, it was an great experience.

Pros: Location, and cleanliness

Cons: Not enough electric outlets, no iron in the room.

Great place to stay in Puebla

Pros: Great location!

The rooms are large. The bed is super comfy.

Pros: One of the ongoing problems with hotels in Mexico is the cama hotelera, the hotel bed. A lot of hotels buy harder, firmer mattresses because they last longer, and it is like sleeping on a concrete slab. So you can imagine how thrilled we were to discover this lovely hotel where management had invested in providing a comfortable thermapedic type mattress layer to make the beds super comfortable. And the hot water was great in the showers. The location was great. The rooms were lovely. And wacky in a good way. Lots of antique furniture and the Moroccan Room is one well worth asking for, with its Morocco themed walls and furniture. We would stay here again. The reception staff, truly wonderful. They let us leave our big luggage with them while we road tripped to Cuetzalan for a few days. For more on our trip, and Puebla check out my photos on Jay Francis Da de Muertos 2023 on fb. Update January 2024. I returned to the hotel in January for two nights. January is probably one of the colder months in Puebla. I stayed in room 101 and the king size bed was super comfortable and I slept very well. Being an older hotel, there is no heating in the room so I asked for an extra blanket, and when it was bedtime, I just made quick moves between the bathroom, room area, and bed. Whats in bed, I was perfectly warm and actually slept late. Now, an older hotel running the hot water in January. I noted that it took about five minutes for the hot water to be delivered to the shower, which makes sense because that water has to pass the meters and meters of hotel piping that is probably cold because of the time of year. also being an older hotel, they wouldnt have their own pressurization system so the water is coming out at fairly low pressure based on whatever the city can deliver. But it wasnt a major problem for me and the comfortable bed and the location still make me give this hotel a thumbs up. Also, in room 101, lots of closet and drawer space because it is a nice size room

Cons: The water pressure in the shower was very low.

Would stay again. The location was perfect! Bring ear plugs as it is very noisy neighbors and from the outside.

Pros: Location was fabulous! Loved the rustic vintage decor.

Cons: Very noisy.

Beautiful historic hotel in excellent centro historico location in Puebla.

Pros: Pet friendly. The location was great. One block from the zocalo so close to lots of restaurants, tour busses, shopping. Comfortable king size bed. Large(ish) flat screen TV, excellent wifi. Helpful staff. Large room. Large bathroom. Large shower. Hot water. Coffee pot. Parking available (for a fee) within the same block.

Good

Exceptional

Pros: Great conditions for a colonial hotel and good location, we were happy to be there

Cons: A little disappointed for the hot water on the shower (too long to came outt and not enough pressure) It was a lamp on the night stand with out plug, just the wires peeled off

Casa de La Palma is the perfect place for us to stay when we are visiting Puebla!

Pros: We have stayed here several times over the years, and the great location is certainly one reason. We also like the character of the hotel and the reasonable price. We like the coffee pot in the room!

Cons: Internet was unreliable.

Great, i loved Puebla

Pros: Location, very old building, quaint

Cons: Very dark stairway, poor lighting in bedroom. No restaurant, coffee in room had no sugar, milk

Superb

Pros: Beautiful old residence in a fantastic location. Right in the action but room was quiet thanks to double glazed window. The beds in mexico can be as hard as rock but this one was very comfortable.

Cons: The shower didn't have much water pressure but an old building means old plumbing

An historic room and an historic district in an historic town.

Pros: Great old-fashioned rooms with huge ceilings and a generous bed.

Cons: It's a little rough around the edges but for The value, who cares? The only thing I would improve would be to offer coffee of some kind in the morning. There's nothing. It's an easy neighborhood to find food but that first cup would certainly be nice. Maybe a Nespresso machine?

Pleasant

Pros: The period decor is rich and beautiful. The location is prime,. The bed is comfortable and large. The room and bathrooms are large. The front desk got us a taxi. OXXO con convinience store 25 meters away

Cons: No coffee, bottled water, or mini fridg. provided. in this day and age these are considered standard. No kitchen on site. on the walk back from dinner i would have to stop by Oxxo to pick up a couple of bottles of water for the night. Because you can't drink the tap water every other hotel, motel, provides 2 bottles of water daily. The front doors are closed and locked from 11pm-9am. I had to wake up the young man sleeping in the lobby to let me out every morning about 6:00 to have a smoke. We will not return. In staying 4 nights we never saw another guest?