Perfect

We enjoyed our stay very much, would love to visit again soon.

Pros: The location is fantastic, it's right next to the beach and also quite close to the old town center. The room was very nice and cozy. The hotel has a restaurant which has a view over the ocean, it was simply beautiful. The hotel also has a rooftop bar, which has an even more spectacular view.

Hotel is a scam. They charged us for a room they did not have. No communication. No refund. Beware.

Cons: This place should be de-listed from Booking.com it's a complete scam. I messaged the hotel if they had a room with two separate beds. Received a confirmation email that that they did via Booking.com. I booked the room at 3pm and arrived there at 4:30pm. I was then told by the receptionist that there was no such room available. The reservation made was clearly for two beds and they had already sent me a confirmation email that they had it. They said, "Oh well, sorry," so I left and found another place. But they charged me 160 anyway. I called them, explained that they charged me for a room they couldn't actually provide. They receptionist told me to send a message using the form on their website, which, of course, bounced. After a month and a half of trying to get a refund from them sending emails, calliing, proving their own response of accommodation. Nothing. No response. This place should not be in business. Also, I sincerely advise not using Booking.com to book hotels, same day. As many users have stated on travel forums, Booking.com works by commission (14%) and will always take the side of the hotel no matter how ridiculous the situation is. Their customer services reps are very nice but you'll never get your money back, even if you are not at fault. Live and learn.

Poor

Wish we had more time there, only got to utilise our sea view for an hour due to us arriving late evening.

Pros: Sea view was fantastic.

Cons: The room was a little dated.

Good hotel, small bedrooms but clean and good location.

Pros: Location - it was 15 min walking to the bus Station and 15 min to the intra wall city. I forgot my credit card in the bedroom when I checked out and they called me to let me know.

Cons: They didnt have a city map or my other theistic information. The staff were helpful but every time I talked to them, I felt like they were in a rush. It might difference in American and European culture or the English/French experience.

Exceptional

Tiny room and not worth the money.

Pros: Good position,sea view

Cons: The smallest hotel room I have ever stayed in. Ridiculous lack of space, my wife and I had to set up a one way system. Vastly overpriced.

Enjoyed the stay apart from the small room. Everything else was good. Very good location for departure on the ferry th

Pros: Location and being right beside the beach with wonderful views of the coastline, clean, pleasant staff

Cons: Room was quite small and tight to put cases on the floor

Not the restful experience I was looking forward to.

Pros: location

Cons: The lift was not working and my friend and I had to walk up 5 flights with our luggage. For those who roll their eyes at this comment , the stairs are steep and we are not youngsters. The rooms where below a roof top bar , not fun when your trying to sleep , Loud music and many people above our rooms. Stall did not care . When I got back I wrote to the hotel asking for part refund because we did not sleep ,my emails have been ignored. Also fire evacuation in the night , all the guests outside on pavement , the staff left us outside ,poor communication , one of the guests went inside and had to ask if it was ok to come in. 22/09/2023 I have tried on many occasion to contact hotel , they have not returned my emails . Poor customer service. They do not care if you have a bad experience

Exceptional

Good

A great stay in St Malo

Pros: Great hotel and just a short walk to the Cite. The staff were really friendly and helpful. Parking space was close by and secure. Loved the views, and they were really good from the roof top bar. Breakfast was good, particularly offering fried or scrambled eggs. Room was great, a little snug, and shower room was fab.

Cons: Nothing

Pleasant

Pros: good location, good location, but noisy and unprofessional staff

Exceptional

Pros: The view was A M A Z I N G. All time best decision.

Breathtaking views but short on space.

Pros: The location is fantastic - rooms overlooking the beach and the whole bay - view was breathtaking. The rooms were very small - understandable given the age of the building but no room for a chair for example. The bathroom however was well appointed for the space with an effective rain shower.

Cons: The paper cups instead of glasses were pretty awful. Id expect proper glasses in a 3 star hotel! They became soggy and fell apart easily.

Perfect

Excellent, minimal choice of food

Pros: Staff and facilities

Cons: Location rather quiet

Perfect

Great view from sea facing rooms. Potential for great roof top bar, but again complacent attitude, expensive with meagre

Pros: Sea view

Cons: Old carpet. They forgot we had booked a parking space, didnt apologise ( so we had to park on the street, we had a lot of valuable art work in the car )but tried to compensate by giving us a free breakfast.