Great location but small breakfast and no drinking water
Pros: Great location and lovely pool area (if a bit small for actual swimming, fine for a refreshing dip!), nice to have a fridge in the room.
Cons: Found it very strange that they dont provide free drinking water as a standard. This has been a complete basic at every other accommodation Ive stayed at, so it really was a major minus for me. Could have also done with some cooking basics in the rooms (salt etc.). The free breakfast was nice but a little disappointing in terms of size.
Belal
Very Good
Nice
Pros: Room have kitchen
Cons: Breakfast is not that good only limited options which makes me little upset
Susan
Good
Good
Pros: The pool area, the location, the room size.
Cons: Limited kitchenware, no garden view as published on booking.com. In fact our curtains remained closed because the only window gave onto the outdoor access way.
Koen
Wonderful
Superb
Pros: We where pleasantly surprised by Hotel & Suites Country. The room was big, enough parking places in front of the hotel. The parking, suites and the reception are on the right side of the street. The facilities like the pool and breakfast are across the street of the left side. The bed was nice and big. So far one of the few beds that were as long as we are tall. We had a lovely stay and would comeback if we would return to Villadolid.
Cons: The breakfast was on the smaller side. We had second breakfast in the centre of villadolid.
Kimberley
Poor
Lying business, outdated, bad service
Pros: All the woman who work there are arrogant and don't care about there service. And the males who work there are very kind and nice. Don't understand the difference, because they work at the same company?!
Cons: They lie on the internet of having a room with 2 queensbeds. They don't!! It's a room with 2 beds, who can fit 1.5 persons. I arrived there after booking a room with 2 Queen beds. They showed me my room, and I told them that this aren't queen beds. The girl didn't know how to respond and said that she doesn't have such room in the hotel. So I said, why are you selling it on the Internet? That's lying to your customers! She contacted her boss, and told us that we can get our money back. Its a solution to get rid of the problem instead of honesty and solution offering. I said that we need to sleep somewhere and this is a really easy solution for you. They showed me a way smaller room with a queen bed what was really dark and no ventilation. After that she showed me a room with a King bed, but dirty and at the street side. The fridge is making a sound where you think a plane will rise. It looks nice on pictures, but this hotel is a lying business that is outdated, old, and dusty..
Emma
Poor
Poor
Pros: Good location, only 5 minutes walk from city center.
Cons: This was a worn-down and old hotel that hadn't been upgraded in a while. We stayed in the old building, which is also where the reception is located; it might be better in the main building. The bathroom had a bad odor from the pipes, and getting hot water was a real challenge. The beds are designed for shorter people (as often seems to be the case in Mexico), so my husband, who is 190 cm tall, had to sleep with his feet outside the bed. While there was a kitchenette, it lacked cooking supplies, making it impossible for us to even make a cup of coffee. The breakfast left much to be desired; portions were minimal. A small yogurt, perhaps three spoonfuls, a bit of granola with some fruit, and the most disappointing was the amount of bread. When we all sat at one table, we were given five tiny pieces of baguette, each the size of a coin. When we asked for more, as we were a family of four, they refused to provide additional portions. In the following days, we had to split up and sit at different tables just to get a bit more bread per person. To claim that breakfast is included is misleading; it's more like a small snack is included. The pool was dirty and very shallow; nobody used it. I would not recommend this hotel to anyone. It falls more in line with a two-star hotel in terms of standards.
Luca
Good
Good
Pros: The common space & breakfast
Cons: The sink was lacking and we always had the floor wet
Orlaith
Exceptional
Perfect
Stefania
Very Good
Very good
Ana
Good
Good
Pros: The room was big and clean
Cons: Its a bit expensive for the type of hotel
Katy
Good
Good stay
Pros: The room was a good size, and clean.
Cons: Didn't realise it was across the road from the pool and breakfast area. Also breakfast provided was tiny.. my son who is 5 wasn't full from it. And he's trending on the growth of a 4 year old..
Alzbeta
Exceptional
Exceptional
Pros: The best hotel on our holiday in Mexico
Clarenicole
Good
Great accommodation near city center
Pros: Great location, close to town center. Nice breakfast, nice pool, good parking. Awesome restaurant next door that provides room delivery.
Levia
Exceptional
Amazing if you get the pool-view rooms!
Pros: We didn't know what to expect but this hotel is so lovely. Amazing sculptures and outdoor spaces throughout. Modern and clean. Amazing simple included breakfast with jugo verde, yogurt, granola, fruit. Amazing pool. NOTE: we unknowingly booked a room with a gorgeous pool view and huge balcony in the main building. We did see that the majority of the rooms are across the street in more of a "motel" area surrounding the parking area. I can't speak to these rooms. For an amazing room request one in the main building (500's, we had room 531).
Sandra
Good
Good position
Pros: Modern , clean and big rooms
Cons: The building is divided by a street where the reception and suites are all at the parking side. The hotel rooms with swimming pool and restaurant service are at the other side. Breakfast was very minimal. The position to the center was only 10 minutes walk.
Fabio
Poor
To Avoid
Pros: The beds were comfy
Cons: Breakfast was a snack: ridiculous!
Aparna
Very Good
Very good
Hong
Exceptional
Exceptional
Pros: Clean room and great service
Cons: The free breakfast is only fruits and yogurt. Def doesnt fill you up
Melanie
Fair
Passable
Pros: Location
Cons: Not very clean, lots of ants in the room
We had to ask the front desk to have a pot to cook in the kitchen
Outdated decoration