Superb

Pros: It's all about location location location.

Cons: The elevator.

Spring Training

Pros: The closeness to the baseball stadium.

Cons: The cost was a little steep.

This guest did not leave comments about this hotel.

Very good

Pros: Stuffs are very friendly!!!

Pros: Cleanliness and great staff

Cons: Everything was great

Very good

Superb

Poor

Pros: Was good access to restaurants

Cons: Room wasn’t clean enough by the headboard and on the carpet wasn’t vacuum plus very disgusting feces was smeared on the desk chair

Overall we enjoyed our stay.

Pros: Location was good for what we needed a hotel for. The staff was exceptionally friendly and helpful, including housekeeping employees. The common area in the lobby was comfortable enough for our family to sit and visit and the coffee was always available. The room was comfortable however there was only one chair in a room for four adults. So we asked for another chair to be brought up and they did so right away.

Cons: Breakfast was just OK. Although it fills the void, powdered eggs and meatless sausage are not that great. Hard boiled eggs were apparently the first to go because the fridge was always out of them when we came down for breakfast. But there was always yogurt, pancakes you can make and a variety of breads.

Excellent Customer Service and Extremely...

Pros: We booked this hotel room last minute because we had been driving all day and we needed to get some rest. It was slightly out of the way, but it turned out to be so worth it! I booked my husband and I a room with a king bed because it was our anniversary and we wanted to be able to sleep in bed with the option of having our space or cuddling. My husband has a cpap machine he sleeps with due to sleep apnea. Anyhow, when we arrived I went inside to check us in and there were about 10 men sitting around talking, I didn’t think anything of it at the time. So, Carlos at the front desk checked me in and I couldn’t have been happier with the customer service that he provided us! Even though we had just booked the room, he saw how tired I was and upgraded us free of charge. He said, “I upgraded your room, so you guys can get some sleep.” Apparently, those men in the lobby were the fathers of a bunch of youth baseball teams and if I thought their dads were loud, I surely wouldn’t be able to sleep once the boys woke up. On top of that on the very same floor, there were a bunch of Air Force guys that would be getting up in just a few short hours to get ready to leave, and I guess they weren’t quite either. So, he put us on a different floor and even made sure it was down a ways from the elevator! I was so impressed and grateful! At the time it’s nearly 1am and check out was 11am. I wasn’t sure if he would be able to do it or not, considering everything he’d already done for us, but I knew I was going to struggle to get up that early and getting everything repacked and both of us get showers. So I asked him if we could by chance get a late check out? I was either expecting him to say no, or say the latest I can do is noon (this is the latest I’ve ever heard of for late check out. I would have been thrilled to get the noon, but he said he could do 1pm at the latest. I was so happy with the fact that he was so empathetic and understanding.

Cons: The only issue we had with this whole experience was that we had put some ice cream in the freezer part of the mini fridge and it wasn’t cold enough, so the ice cream was all melted.

Exceptional

Everything was perfect

Pros: Breakfast was perfect. Location was excellent

Cons: Breakfast was perfect. Location was excellent Everything was perfect

Superb

Mediocre and expensive

Pros: Location

Cons: Pool not heated No ice Room not stocked adequately Slamming doors at night Loud AC

Will not stay again.

Pros: The proximity to family

Cons: The room set up. The rate was outrageous for the lack of amenities.

Very good

Awsome keep the great experience...

Pros: Staff a the time I checked in was great also the staff when we checked out was also great.

Cons: It was a great stay no complains

This guest did not leave comments about this hotel.

Holiday Inn express

Pros: This location is so convenient. Its by so many restaurants. Close to areas I need to visit while in Arizona. The cost was more than expected. I guess spring training was about to start or something. I've been to this location several times. Clean and comfortable!

Cons: The cost as a repeat customer should be offered. Maybe free resort fees. Maybe point out the fact that each day was a different charge.

Pros: Staff was wonderful! I didn't catch his name but the tall, shaved head guy at the front desk was the best. We were there to check out areas to buy and he took the time to circle areas we would be interested in. So nice! Room was comfortable and clean.