Fantastic hotel to see Venice

Pros: It was a fantastic hotel. The rooms were very warm and the AirCon did not go to a low temp ( 19oC so we had to open a window and was bitten my mosquitos. The staff were extremely friendly and the room was modern and clean.

Cons: Room temp

Perfect

Perfect

Perfect

Liked it so much we stayed two more days

Pros: Just about everything

Cons: Nothing

Overall decent property

Pros: Property's Quiteness was preferred. Location was good - away from all the hustle and bustle Property it self is magnificent and has history Beds were comfy Staff was very polite, friendly and knowledgable

Cons: No clear signs or information on bottled Water is chargable and tap water is drinkable - we were charged for the water in the absence of this information. There is NO Clock in the room Hard Pillows or more pillows choices unavailable AC kept playing up - Hot and Cold Breakfast was not 5 STAR - simple things like Eggs benedict, Avocado Toast etc were charged - usualy at 5 Star properties where I stayed these were not "Extra" Food at the resuaturent was expensive (compared to all other resaturents in and around Venice) Swimming Pool was not open (In April) - It should be open all year round. Heated pools is not new technology- they can be heated. Our kids were dissapointed because of that.

Perfect

Very good

Superb

Pros: Location Historical building well restored Quite neighbourhood Polite and friendly staff

Cons: Mosquitos

Perfect

Exceptional

Pros: The service was excellent, any inquiry was immediately solved. We travels with our little dog and we were greatly surprise to find a bed for him too in our room.

9/10 VERY GOOD

Pros: .

Cons: Price of the hotel food was crazy expensive and not that good. We were eating out at local restaurants and having quite sophisticated meals that were the same price. The hotel food was very basic and low level for the same price. Drinks in Sky bar were more expensive than the most expensive bar here in London. The price was crazy. Actually just ridiculous. I was a member at Annables in London for years and its was much cheaper, And that place is where Billionaires go.

The overall stay was OK. For value of money it should be better

Pros: Location

Cons: Room service was extremely low. For such amount of money you ecxpect better treatment and better expectations.

Very good

Overcharged on multiple occasions! (Many other reviews mention the same issue)

Pros: Beds were comfortable, staff in the skybar was friendly.

Cons: It is advisable for future guests to be careful in checking their receipts and monitoring their billing statements to avoid any discrepancies or overcharging during their stay. The inconsistent amounts charged to us on different occasions did not correspond with our invoices, suggesting possible attempts at overcharging. We also encountered problems with the mini-bar (which did not open) in our room and the restocking with room service. The staff struggled to explain in great detail why they double charged us for our stay, they simply said it was a mistake. This happend In the middle of the night, 447 was charged to our card while the stay was paid in full upfront. Also they kept on saying they just took a pre authorisation from my card, while this was not the case. The money was taken from my card, not just a pre authorisation. Overall, our experience at the Hilton S(t)ucky Molino in Venice fell short of expectations. It felt as though our requests, including a simple adjustment due to a canceled flight, were ignored. We had hoped for a warm welcome, especially considering Hilton's reputation for inclusivity. As a young couple who have traveled extensively, we have faced challenges before, but the treatment we received here was particularly disappointing. The dining experience within the hotel was subpar as well; the service was very slow and the food overpriced, especially when compared to other dining options in Venice. The following day, our room cards mysteriously stopped working, causing unnecessary inconvenience. Additionally, the cleanliness of our room was not up to standard - we found a shoe print on the wall and a whole bunch of hair in the shower, which was off-putting. The staff seemed indifferent to our presence; we felt unrecognized and our concerns were not heard.

Great to visit, not to stay

Pros: Beautiful hotel

Cons: Walls were paper thin. You could hear the room next door if they coughed, so you could hear full conversations. There was no privacy. No compensation offered despite this issue effecting sleep for one night.

Superb

Pros: The place is beautiful and perfectly located to our msc cruise port. Staff is friendly and breakfast was awesome. Pity we only had 1 night stay

Cons: Concierge staff making a mistake with our water taxi booking and taking no responsibility for that and we ended up paying extra money for the delay.

This guest did not leave comments about this hotel.

Exceptional

Good