Very good

Cons: Parts of the hotel were under construction

A great time. We will...

Pros: It was in a great location and very convenient. They were in the middle of remodel but it was still a great experience

Cons: Due to remodel certain things were not available.

Exceptional

Great

Pros: Too clean , the ocean views, the location

Cons: It’s remodeling and working on construction

Under construction! Nice but not...

Pros: Location and gym

Cons: No pool or hot tub working

Not at all what we...

Pros: The location and the gentleman named Aaron. Those were the only two things about this place we liked. Aaron was so kind and helpful and he took the brunt of everyone’s disappointment (we were not the only guests that were not pleased). He was amazing and honestly we probably would have left and found other arrangements had it not been for him and all he did to help.

Cons: After several notes and follow ups at requesting an ADA room as my husband is in wheelchair, and waiting over an hour for an ADA room to be cleaned upon arrival.. we FINALLY get to our room and there is a tub in the bathroom.. definitely not handicap accessible. Thankfully Aaron made it right and we moved to a different room. Shuttle was NOT handicap accessible for our cruise the next morning and our boarding time was 10:20. After being told “oops, we are tryin to figure it out “ we finally make our own arrangements (parking ourselves, which meant me pushing my husband in his wheelchair and 4 suitcases with our two daughters in tow and paying an additional $150) the hotel staff finally calls at 11:45 to tell us an ADA shuttle will be AT THE HOTEL in 30-45 minutes. We were already aboard the ship. The front desk girls were absolutely rude and seemed put out that they had to even work. Also thankfully I had a screenshot of original booking and follow up messages with a staff CONFIRMING ADA requests and that breakfast was included because when we went down for breakfast we were told it was $15/ person. So I had to complain yet again and show proof of that being part of my reservation. Construction everywhere. Only pool available was NOT ON SITE but a different hotel altogether. Awful. Aaron deserves a raise and promotion for his desire and willingness to go above and beyond for all guests and pleasant attitude even during stressful times.

Poor

Pros: The location was good and staff was friendly and helpful.

Cons: There was extensive construction going on throughout our stay, which made it nearly impossible to utilize the elevators or even exit the hotel through the lobby. The internet did not work during our stay, and the bed linens were stained.

Greeted by friendly staff, clean...

Pros: The property was very clean and well kept. The staff was friendly and very accommodating. Pool was cleaned on a regular basis and was definitely a highlight to our trip. Also enjoyed the little designated doggy area for dogs to do their business. The rooms were also extremely comfy! The location was also great! Right across from the beach and next to food choices. Would definitely stay here again!

Cons: The only downside is the construction work going on near the lobby. But we didn’t hear it from upstairs. They definitely take care of their hotel and it shows.

Very good

Superb

Very poor

Pros: Staff are wonderful and friendly. Location 10/10

Cons: We stay at the Galveston Hilton every year. I usually get a double queen room but couldn’t get one this time. Got the king with sleeper sofa. The sofa bed was so uncomfortable. I was up all night. I was not given a blanket and I was so cold. I was traveling with my elderly mom so let her take the king bed. I was very disappointed as we absolutely love the hotel

Exceptional

Nice stay room was comfortable...

Pros: Did not eat at the hotel

Cons: I would have like a little jazz time with my drink BUT not available

Bad

Exceptional

Exceptional

Very poor

Exceptional

Pros: Clean and relaxing restaurant food was great.

We enjoyed that the beach...

Pros: The rooms were clean

Cons: Communication when checking in for cruise parking. Was charged for cruise parking and was told the next morning we weren’t on the list. Great inconvenience had 2 small kids and had to find another ride.

Exceptional