Perfect

Wonderful location; a patch of green next to a 1200 a.d. fortress.

Pros: Loved the access and view for the fortress, liked convenient parking, loved 24 hour bar, and helpful staff

Cons: Nothing at all to complain about.

Great location, spoilt by experiences that could have been avoided or improved

Pros: The location is excellent, as was the pool facility. We didn't use the spa but it was good to have it there. The breakfast was also excellent.

Cons: The welcome from staff was poor - all of them around the reception desk leaving us standing awkwardly and not greeted; not a friendly reception. Later on however, individual members of staff, including some of those huddled at the desk initially, were pleasant and friendly. The room itself, a suite, was disappointing. It had a pull out sofa, presumably for use by families, but no small table, no comfy chairs, no decent tea making facilities, just a coffee machine that did odd flavours, and there was the constant sound of gamelan music from the spa next door. Almost worst of all was the music in the bar and outside area, which was loud and the two areas were all the time playing different tracks! If you were seated in the area between the two the effect was very disconcerting. We enquired from the staff who said they could do nothing about it! If we had paid less for our stay we might not have minded all this so much, but our expectations were high and these things spoilt our experience.

Very good

Perfect

Exceptional

Pleasant stay right across the old city.

Pros: It was easy to access the hotel. Although we arrived late, there was a person who helped us check-in, park the car and even made us dinner. The hotel is right across the castle, which is a big bonus, because we didn't have to walk much to access the old city. Breakfast was served at the table by two lovely ladies. They were very welcoming and helpful.

Cons: Our stay was enjoyable, the staff were helpful. Nothing to complain about.

I wish it were longer. But it's an address to keep in mind for a future trip.

Pros: The stay was brief but we enjoyed thoroughly. It was like a (beautiful) home away from home.

Very good

Very good

Good hotel for a short visit

Pros: Very convenient for the city, parking is easy and secure. Rooms clean and quiet , AC works and staff friendly. Decent but shaded pool area

Cons: Rooms on the small side but great for a few days , strange music choices in the public areas

Perfect location

Pros: The location of this hotels was lovely, right next to the medieval walls.

Cons: Very compact toilet and shower

Wonderful stay with amazing facilities and very friendly staff

Pros: We come to Carcassonne every year for the Convenanza festival so it is a very busy time for the hotel and it is a very popular destination to stay and also after the festival for drinks. The staff are so friendly and professional and are always smiling to ensure our stay is pleasurable. The hotels is also located very closely to the castle with just one set of steps before you get to the entrance. I would highly recommend this hotel!

Perfect location, friendly staff and the pool was a bonus

Pros: The location beneath the castle walls was perfect and the seating arrangements around the hotel and pool were perfect. The room was pleasant. We didn't have breakfast, but the occasional drinks were very pleasant

Cons: Nothing

Exceptional

Less than expected

Pros: Breakfast. Location. Locked car port.

Cons: Size. Air conditioner mold. Room design. Shower soaked whole room. Lots of stairs with luggage. Tight hallways.

12 out 10 fabulous hotel

Pros: Everything

Cons: Nothing

Good

Superb

Pros: Excellent location and superb secure car parking. The staff were very attentive and courteous too.

Elegant resort and spa on the outskirts of Perpignan,

Pros: This beautifully decorated property is entirely elegant with first rate service. the ladies at the front desk Marie and Marion are just so welcoming and warm, they really helped to make us feel so welcome. The furnishings are carefully curated and the Vincent Shepherd chairs really give the place a relaxed resort feel. Our room was spacious and comfortable, with a roomy patio. The Nuxe toiletries are first rate and add a touch of luxury. The restaurant with its excellent sommelier is first rate as well. highly recommended for those seeking a relaxed luxurious environment to spend some time at.