It was a great area...

Pros: It was nice and accommodating

Cons: Na

Good

Perfect place to ski in...

Pros: The room was spacious and clean for us 3, the fridge and microwave and coffeemaker made it possible to store and make our own meals, and the breakfast service had eggs as well as a variety of other things!

Cons: My partner did not like the powdered egg omelette. I thought they were fine!

Very good

Perfect

Exceptional

Exceptional

Superb

Pleasant

Cons: A big dingy and dark bedroom

Pleasant

Cons: A big dingy and dark bedroom

Very good

Very good

Awful customer service, never even made it to Truckee. Staff apparently does not care.

Pros: I did not even make it to this hotel because of the massive winter storm that came through the area March 1-4. I was stuck in Reno and was unable to travel to the hotel because all roads to the location were closed and not expected to open. I contacted the hotel to let them know of this situation multiple times. I have continued to contact this hotel every single day to speak with someone regarding a refund for my trip that never happened because I ended up just flying home on March 2nd due to the persistent road closures and ski resort closures. Management was unable to even be at the hotel for several days according to the receptionist because they were also stuck in Reno. I escalated my issue through corporate and received an email response from the General Manager Kyle letting me know that there would be no refund because I had remotely checked into the room via the app (after receiving multiple emails and text messages harassing me to check in for my stay. This was done the day prior to even checking in when the weather had not shut down the roads yet). I proceeded to call Kyle and leave a voicemail which was never responded to. On March 8th, I called again explaining my situation to the person who answered the phone. I was assured I would receive a call back as soon as he returned to the office. I have still not gotten a call back. This has been going on for a week now. The day I escalated to corporate, the phones at the actual hotel were just completely shut off. Corporate was also unable to reach the hotel. I will continue to pursue this situation and will escalate as necessary. When I do return to visit the Tahoe area, this Hampton Inn will not get my business. Worst customer service I have dealt with in a long time.

Cons: I did not even make it to this hotel because of the massive winter storm that came through the area March 1-4. I was stuck in Reno and was unable to travel to the hotel because all roads to the location were closed and not expected to open. I contacted the hotel to let them know of this situation multiple times. I have continued to contact this hotel every single day to speak with someone regarding a refund for my trip that never happened because I ended up just flying home on March 2nd due to the persistent road closures and ski resort closures. Management was unable to even be at the hotel for several days according to the receptionist because they were also stuck in Reno. I escalated my issue through corporate and received an email response from the General Manager Kyle letting me know that there would be no refund because I had remotely checked into the room via the app (after receiving multiple emails and text messages harassing me to check in for my stay. This was done the day prior to even checking in when the weather had not shut down the roads yet). I proceeded to call Kyle and leave a voicemail which was never responded to. On March 8th, I called again explaining my situation to the person who answered the phone. I was assured I would receive a call back as soon as he returned to the office. I have still not gotten a call back. This has been going on for a week now. The day I escalated to corporate, the phones at the actual hotel were just completely shut off. Corporate was also unable to reach the hotel. I will continue to pursue this situation and will escalate as necessary. When I do return to visit the Tahoe area, this Hampton Inn will not get my business. Worst customer service I have dealt with in a long time.

Awful customer service, never even...

Pros: I did not even make it to this hotel because of the massive winter storm that came through the area March 1-4. I was stuck in Reno and was unable to travel to the hotel because all roads to the location were closed and not expected to open. I contacted the hotel to let them know of this situation multiple times. I have continued to contact this hotel every single day to speak with someone regarding a refund for my trip that never happened because I ended up just flying home on March 2nd due to the persistent road closures and ski resort closures. Management was unable to even be at the hotel for several days according to the receptionist because they were also stuck in Reno. I escalated my issue through corporate and received an email response from the General Manager Kyle letting me know that there would be no refund because I had remotely checked into the room via the app (after receiving multiple emails and text messages harassing me to check in for my stay. This was done the day prior to even checking in when the weather had not shut down the roads yet). I proceeded to call Kyle and leave a voicemail which was never responded to. On March 8th, I called again explaining my situation to the person who answered the phone. I was assured I would receive a call back as soon as he returned to the office. I have still not gotten a call back. This has been going on for a week now. The day I escalated to corporate, the phones at the actual hotel were just completely shut off. Corporate was also unable to reach the hotel. I will continue to pursue this situation and will escalate as necessary. When I do return to visit the Tahoe area, this Hampton Inn will not get my business. Worst customer service I have dealt with in a long time.

Cons: I did not even make it to this hotel because of the massive winter storm that came through the area March 1-4. I was stuck in Reno and was unable to travel to the hotel because all roads to the location were closed and not expected to open. I contacted the hotel to let them know of this situation multiple times. I have continued to contact this hotel every single day to speak with someone regarding a refund for my trip that never happened because I ended up just flying home on March 2nd due to the persistent road closures and ski resort closures. Management was unable to even be at the hotel for several days according to the receptionist because they were also stuck in Reno. I escalated my issue through corporate and received an email response from the General Manager Kyle letting me know that there would be no refund because I had remotely checked into the room via the app (after receiving multiple emails and text messages harassing me to check in for my stay. This was done the day prior to even checking in when the weather had not shut down the roads yet). I proceeded to call Kyle and leave a voicemail which was never responded to. On March 8th, I called again explaining my situation to the person who answered the phone. I was assured I would receive a call back as soon as he returned to the office. I have still not gotten a call back. This has been going on for a week now. The day I escalated to corporate, the phones at the actual hotel were just completely shut off. Corporate was also unable to reach the hotel. I will continue to pursue this situation and will escalate as necessary. When I do return to visit the Tahoe area, this Hampton Inn will not get my business. Worst customer service I have dealt with in a long time.

Exceptional

Superb

Bad

Exceptional

Superb

Pleasant