Very Disappointed

Pros: I was very disappointment in the 2 nights I only stayed because of the lack of hot water in the shower in the 2 rooms we were in…. We had to change rooms twice … I am very displeased because of the dogs that was on the 2nd continued barking during the night which we were awaken during the night because of them…. We cut our stay short and did not get any discount for the inconvenience… We will never stay at this hotel in the near future and would not recommend anyone else ….

Cons: Lack of consideration from management

It's a Hampton of a...

Pros: Nothing about this was typical for the Hampton brand... We checked in at almost midnight and checked out early. We were passing through on 75. Easy on and off the freeway. The bedding was clean. But At this price point, we were disappointed.

Cons: It's a privately owned Hampton, and it shows. They are really riding on the Hampton brand name and traffic from I 75. The main spaces were cleaned mediocerly, the corners and base of the wall where it meets the floor needed some attention. The rugs in the main areas were stained. I can't speak on breakfast. They were out of everything when we went down at 7:30 a.m., but it looked like on a better day they might be set up for a decent spread. The girl at the desk in the morning was super rude and unattentive. She was so annoyed with people coming up to the desk. It was not applicable for our short stay, but it is important to note that this hotel does not have an open pool at this time. Behind the condensation and streaks on the glass, you can see what looks like a perfectly functional pool full of water. But there were signs on the door and at the front desk saying it has been "closed for renovations and they had hoped it would be completed by December 2023, but good things take time." YIKES!! For the price point, there are a lot of better choices out there.

Worst experience ever

Pros: near the highway

Cons: Worst experience ever at Hampton Inn Lexington I-75 . I travel a lot and have always had a good experience in this kind of hotels. In this case it was very bad. When I made the reservation I added with the reservation request, the communication that we were arriving with a dog. Being a pet friendly hotel, I figured there was no problem, but I felt it was fair to communicate this in advance. In response I received a communication from the hotel, that they can grant my request and that there is no extra charge. Upon arrival, to my surprise I am told that there is a dog fee of $75 (this cost is crazy since the room for two was $130 and if we had known this we would have definitely chosen another hotel). I showed the check in lady their email saying that there would be no additional fee for the dog. The lady apologizes and tells me that in that case they were going to take this fee off. On the morning of check out I still found the $75 in the bill to be paid and ask for an explanation. The lady at the reception (a different one than the night before) informs me that later, when the manager would arrive, they would take off the $75. Long story short, I trusted and thanked them and left. Instead, with disappointment and anger I saw that they charged me the full amount, including the $75. I felt I was being taken for a ride and I find this to be very unprofessional and dishonest behavior. I will no longer be a guest of their hotel chain, because thankfully in other hotels they are far more transparent with communication. Also, so many hotels do not add fees for dogs and, if they do, they do not exceed $25 (see for example La Quinta by Wyndham where we stayed the next night.)

Very good

Ok for one night

Pros: Room was clean. Staff were friendly. Breakfast and coffee was good. The location was conveniently close to the Interstate.

Cons: My room on the first floor had an odd setup. It had a large curtain across one wall. Behind the curtain were clothes hangers and an iron. It was ok for one night but not if I were planning to stay longer.

Exceptional

We slept well after the...

Pros: Very clean and comfortable

Cons: The air conditioner was set on 60 degrees when we arrived. The clock had not been changed to day light saving time. There wasn’t many choices of TV channels.

I would have stayed anywhere...

Pros: The location was convenient for traveling.

Cons: The hotel rooms were dirty and not well maintained. The shower flooded the tub. Also the pool was closed which they should have mentioned at the time of booking. We have always picked Hampton Inn to stay at but this was has not up to standard.

Very nice

Cons: Mattress wasn’t pillow top

Pleasant

Pros: Staff was friendly, it was close to plenty of food choices, close to gas and convenient stores, establishment was clean also

Cons: I didn't like that the pool was closed.

Very pleased with staff’s effort...

Pros: Location was easy to access with restaurants nearby. The registration person was so pleasant and helpful.

Cons: Hampton may as well do away with the breakfast bar. Breakfast potatoes were ice cold and scrambled eggs were not warm either. Sel action for pastries were very poor.

I used to have good...

Cons: Beds were not comfortable. No hot water in sink Trash overflowing in all common areas Breakfast was of poor quality

Overall good. Just disappointed in...

Pros: Room, staff, breakfast and service were all great

Cons: Really disappointed the pool was closed for maintenance with no indication listed before booking. Traveling 500+ miles with kiddos, we were looking primarily for a place to stay with a nice pool to let the gets burn some energy.

Exceptional

Exceptional

Exceptional

Worse experience from a Hampton...

Cons: We traveled with our kids with the expectation to swim to find out upon check in the pool was down and there was no offer of a rate change due to this. Couldn’t cancel for another hotel with a pool because of the cancellation fee. Heat/air unit was outdated and didn’t work properly.

We liked it a lot....

Pros: Nice clean hotel and room, friendly staff, nice breakfast. We’ll stay again when we’re in the area

Exceptional

Exceptional