Passable

Exceptional

Passable

Exceptional

Relaxing and peaceful time of...

Pros: Location was oceanfront and beautiful. Staff was warm and friendly

I had many experiences on...

Pros: The room I stayed in It was spectacular

Superb

Great stay. Amazing hotel. Sustainability...

Pros: Great property, all amenities face the sea, great staff, electric chargers complementary

Cons: I would rate sustainability efforts as a D. Still lots of plastic bottles, towels consumed, non reusable plastic glasses, etc… Gurneys can do better! Parking lots and cars take too much space on the property.

Poor

Pros: It was right on the beach and all the balconies overlooked the ocean.

Cons: The rooms were so cramped and small. There were no elevators, and we had to go outside the main building and use stairs to get to our rooms. There are no awnings between the main building to the rooms to protect you from the rain or snow. The spa was very small and didn't have much to offer. It was very basic: steam room, sauna, cold plunge, hot tubs, and an indoor pool with a gym... also in another building outside the main building. It would have been nice if there were some kind of connection, tunnel, path that was enclosed for the guests to utilize. Definitely not handicapped accessible.

Exceptional

Amazing views, really good vibe...

Pros: The views and staff were absolutely amazing.

Cons: The decor seems a little cold and it would have been nice to see a carpet / rug in the lounges.

Good

We had an amazing stay...

Pros: Everything about the hotel is amazing. From the staff to the amenities it’s a win/win.

I have had better service...

Pros: The woman at the front desk checking us in was a sweetheart and very helpful. When we realized our room was on the complete opposite side of property and we would have to drive in the snow to get to dinner in hotel she very nicely accommodated us to a closer room of same value. She was sweet. I wish i knew her name

Cons: The igloo experience was a huge disappointment especially after being so expensive and not being able to get out “booking fee” back when we wanted to use indoor restaurant instead even though the waitress was extremely annoyed that she had to serve us in the igloo so i don’t know why we had to go in there instead of switch to indoor restaurant. After the heater in igloo not working in the slightest bit and gave off zero heat. Was literally cold to the touch, we just ordered appetizers and drinks and the had to proceed to go into the indoor restaurant anyway and actually have dinner. Once we said the heat wasn’t working and we preferred to be inside we should have been given back our igloo booking fee or whatever fee you called it and we Could have stayed inside. There was not one other igloo occupied or anytime waiting for one so that was a turn off that was not an option for us. We sent a fortune there on igloo, restaurant and one bedroom suite. Not sure i would return due to that. It was a turn off for my entire party.

Exceptional

Very good

Passable

Exceptional

Great

Pros: The staff was amazing and attentive. The location was to die for and I loved the spa.

Cons: The food wasn’t the greatest

Superb

Pros: We stayed in the one bedroom apartment which works well for a family. Our two young kids love the indoor pool. And we love the bathhouse. Food is delicious.

Cons: Check in was too late at 5.30pm.