Exceptional stay, we’ll defo be...

Pros: Property was clean and good value!

Cons: Nothing I didn’t like, impossible to fault!!!

Overall very nice

Pros: The views are lovely. The room very comfortable. The staff extremely helpful

Cons: The room was too hot and unfortunately quite dusty, from a hotel if this standard I was surprised to find dust on the lamp and headboard and a bottle cap under the table from a previous occupant

Check in time

Pros: Really good but check in time was too late

Cons: Check in time was too late. Lovely hotel and staff though

A good hotel but not...

Pros: The staff, the excellent concierge travel into the town, the St Andrew’s Grill overlooking the sea.

Cons: The pillows were flat and of poor quality. Definitely not what one would expect in a 5 * hotel. The duvet cover on one of the beds was marked when we arrived. It looked like a heat mark from the laundry but should have been picked up by staff and changed. The spa is a little outdated. The relaxation room especially.

Very pricey weekend

Pros: Rooms, spa and treatments

Cons: Value for money, especially food and drinks. Mike at breakfast on the Sunday was particularly rude when my husband and his golf partner arrived 7 minutes early for breakfast. Everything was an ordeal for him and like them arriving early was their fault. I only mention this because we spent a lot of money and the all of the staff (reception, spa, bar) could not have been friendlier or more helpful.

Very good

Over all good wasn’t as...

Pros: Room size was great and bathroom was fabulous lovely toiletries.. nice fluffy clean towels.. staff great for breakfast head he was fab form leven. Concierge were great. Bar staff a little slow but ok. Could do with bigger beds in big room.

Cons: Double beds are tiny very cramped sleep almost falling out bed.. pillows look very big but once head on went very flat so had to ask for other type no issue. .for the price you pay more in Room complimentary snacks / drinks in fridge would be nice touch. As 2 bottles of water and 2 biscuits for 4 people ? A Cpls of juices for kids and maybe a couple of cans would be nice thought. As everything was chargeable big shame.. I think the 10% surcharge on everything you buy or do is an awful thing this should t be added it should be discretionary.. you buy a drink the price is on list then this is added it should be I operated in the price to begin with. We bought a few drink then got more so that was 3 lots of % added.. very sneaky. The breakfast was the biggest downfall very disappointing .. not replenished quick enough you wait for beans and the rest of the food gets cold.. the bacon was all stuck together greasy and hot plate on at one side.. beans only thing that were hot if you got some. Sausages really poor quality brown one side pale on other.. black pudding very greasy and eggs wow swimming in oil.. I got one made fresh so many undercooked eggs in pan of oil she took right out pan no draining and tried to put it onto my plate grease dripping from it.. beans covered in oil.. potato scone defo deep fried hard in middle and all tan coloured n dry feeling so defo deep fried . For a 5 star hotel I expected a lot more from breaky. We asked the man for boiled eggs he said I don’t have any he was dealing with 3 stations instead of saying I’ll put it on.. so my partner went up and asked and he put them on right away . Price of food is way over the top. They don’t advertise chips on menu but kids eating them I asked for some for kids to snack as nothing really on snack Menu at night for them lichen was closed but for a small bowl they were £9. Wow.. so we had to go to Aldi local to get sandwiches n pasta dishes for evening snacks..

Not the 5 star experience...

Pros: We love the town of St Andrews so loved the location

Cons: Had to ask staff 3 times that our room be set up for 4 people instead of 2. Extremely disappointing and frustrating especially as it was my husbands birthday. Also could get to play pool, virtual golf or get in jacuzzi as always busy and no system to limit guests time.

Great stay spoilt by bar...

Pros: Clan and comfortable

Cons: Prices at bar absolute robbery

Lovely hotel shame about the...

Pros: Lovely surroundings in the hotel luxurious feeling to the place

Cons: The room was at the side of the hotel and was very noisy with the high winds. The bed was very uncomfortable it had a mattress protector on it and the seams dug in.The mattress was in need of replacement.

Exceptional

Exceptional

We had lovely relaxing weekend.

Pros: Staff were very friendly and all gave amazing service. Hotel and facilities were great and very family friendly. Breakfast was lovely and great variety. Kids loved the spring activities - greenhouse tour, cookie decorating and pizza making.

Cons: Bar food and drink was very overpriced.

Superb

Magnificent just ticked al the...

Pros: Hotel was above all fabulous value for money and staff so attentive and friendly cannot wait to go back again

Cons: Parking a problem had to use concierge service

Excellent stay over, however the...

Pros: Everything

Cons: N/a

Staff at the check in...

Pros: This is our third time staying at the hotel since May 2023, the staff has been very friendly as always, we have noticed the overall service level has been further improved this time.

Cons: We normally stay between 7 and 9 nights, it would be convenient if we can choose when to have the bedding changed, ie leave a card sign for the cleaner.

Very good

Pros: Clean, spacious and well staffed

Cons: Pool was cold

Wonderful & relaxing

Pros: A wonderful scenic hotel - the rooms & general ambience of the hotel are top notch - loved it will definitely be back. Florian at the front door is a lovely chap who always remembered our name when we were coming & going as first point of contact at the Hotel he is a credit to the hotel - he is a definite plus point for th hotel.

Cons: Nothing it’s a wonderful hotel - stay there you won’t be disappointed.

A great stay!

Pros: Lovely hotel, great Spa, fantastic breakfast and lovely staff. Lots of taxis around to easily get into St Andrews.

Cons: The only (minor) issue was that Chromecast in the room didn't work.