Extended Stay America Suites Reno South Meadows

  • 9795 Gateway Dr , Reno, Nevada 89521
  • 9795 Gateway Dr , Reno, Nevada - 89521
  • 855-516-1090
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Outstanding value on upcoming dates.
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Studio, 2 Double Beds, Non Smoking
Studio, 2 Double Beds, Non Smoking
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2 Double Beds

300 sq feet


Internet - Free WiFi

In Room Entertainment - 32-inch flat-screen TV with premium channels

Food and Beverages - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware

Bed Type and Features - Bed sheets

Restrooms & Showers - Private bathroom, shower/tub combination, free toiletries, and towels

Extra Features - Iron/ironing board and phone

Pleasure - Air conditioning

Need to Know - Housekeeping on request

Non-Smoking

Room is accessed via exterior corridors

Amenities and Features

  • Non Smoking
  • TV
  • Refrigerator
  • Coffee and tea maker
  • Complimentary Wifi
  • Phone
  • Access by exterior corridors
  • TV - Premium channels
  • Hair dryer - by request
  • Bath Towels Provided
  • Room Linens provided
  • Wireless internet access
  • TV size measurement: inch
  • Shower-tub combination
  • Stovetop
  • Bathroom (Private)
  • Complimentary toiletries
  • AC
  • Iron - ironing board
  • TV size: 32
  • Housekeeping - by request
  • Dishware, Cookware and utensils
  • Kitchen
  • Microwave
  • Flat panel TV
  • TV - Cable Service
Studio, 1 King Bed, Non Smoking
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1 King Bed

300 sq feet


Internet - Free WiFi

In Room Entertainment - 32-inch flat-screen TV with premium channels

Food and Beverages - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware

Bed Type and Features - Bed sheets

Restrooms & Showers - Private bathroom, shower/tub combination, free toiletries, and towels

Extra Features - Iron/ironing board and phone

Pleasure - Air conditioning

Need to Know - Housekeeping on request

Non-Smoking

Room is accessed via exterior corridors

Amenities and Features

  • Non Smoking
  • TV
  • Refrigerator
  • Coffee and tea maker
  • Complimentary Wifi
  • Phone
  • Access by exterior corridors
  • TV - Premium channels
  • Hair dryer - by request
  • Bath Towels Provided
  • Room Linens provided
  • Wireless internet access
  • TV size measurement: inch
  • Shower-tub combination
  • Stovetop
  • Bathroom (Private)
  • Complimentary toiletries
  • AC
  • Iron - ironing board
  • TV size: 32
  • Housekeeping - by request
  • Dishware, Cookware and utensils
  • Kitchen
  • Microwave
  • Flat panel TV
  • TV - Cable Service
Studio, 1 Queen Bed, Accessible, Non Smoking
Studio, 1 Queen Bed, Accessible, Non Smoking
View room details and amenities View details & amenities
Check Rates Check Rates

Check savings and offers!

Check savings and offers!

1 Queen Bed

300 sq feet


Internet - Free WiFi

In Room Entertainment - 32-inch flat-screen TV with premium channels

Food and Beverages - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware

Bed Type and Features - Bed sheets

Restrooms & Showers - Private bathroom, shower/tub combination, free toiletries, and towels

Extra Features - Iron/ironing board and phone

Pleasure - Air conditioning

Accessibility - Wheelchair accessible

Need to Know - Housekeeping on request

Non-Smoking

Room is accessed via exterior corridors

Amenities and Features

  • Non Smoking
  • TV
  • Refrigerator
  • Coffee and tea maker
  • Complimentary Wifi
  • Phone
  • Access by exterior corridors
  • TV - Premium channels
  • Hair dryer - by request
  • Bath Towels Provided
  • Room Linens provided
  • Wireless internet access
  • TV size measurement: inch
  • Shower-tub combination
  • Stovetop
  • Bathroom (Private)
  • Wheelchair accessible
  • Complimentary toiletries
  • AC
  • Iron - ironing board
  • TV size: 32
  • Housekeeping - by request
  • Dishware, Cookware and utensils
  • Kitchen
  • Microwave
  • Flat panel TV
  • TV - Cable Service
Studio, 1 Queen Bed, Non Smoking
Check Rates Check Rates

Check savings and offers!

Check savings and offers!

1 Queen Bed

300 sq feet


Internet - Free WiFi

In Room Entertainment - 32-inch flat-screen TV with premium channels

Food and Beverages - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware

Bed Type and Features - Bed sheets

Restrooms & Showers - Private bathroom, shower/tub combination, free toiletries, and towels

Extra Features - Iron/ironing board and phone

Pleasure - Air conditioning

Need to Know - Housekeeping on request

Non-Smoking

Room is accessed via exterior corridors

Amenities and Features

  • Non Smoking
  • TV
  • Refrigerator
  • Coffee and tea maker
  • Complimentary Wifi
  • Phone
  • Access by exterior corridors
  • TV - Premium channels
  • Hair dryer - by request
  • Bath Towels Provided
  • Room Linens provided
  • Wireless internet access
  • TV size measurement: inch
  • Shower-tub combination
  • Stovetop
  • Bathroom (Private)
  • Complimentary toiletries
  • AC
  • Iron - ironing board
  • TV size: 32
  • Housekeeping - by request
  • Dishware, Cookware and utensils
  • Kitchen
  • Microwave
  • Flat panel TV
  • TV - Cable Service
 

About The Hotel

  Call us for secret deals: 855-516-1090

About Extended Stay America Suites Reno South Meadows Hotel

Hotel Location & Nearby Attractions

With a stay at Extended Stay America Suites Reno South Meadows in Reno (Reno/Tahoe Airport), you'll be a 5-minute drive from Meadowood Mall and 5 minutes from Nevada Health Facilities Edu. This hotel is 5.3 mi (8.6 km) from Peppermill and 7.3 mi (11.7 km) from Grand Sierra Resort Casino.

Popular Hotel Amenities and Features

Make use of convenient amenities such as complimentary wireless Internet access, discounted use of a nearby fitness facility, and a vending machine.

Business, Other Amenities

Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk.

Restaurants, Bars, Lounge & Dining options

A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 104 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as microwaves and coffee/tea makers.

Pet Policy for Extended Stay America Suites Reno South Meadows
If you are thinking of bringing your pet and want to know if pets are allowed at Extended Stay America Suites Reno South Meadows, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Extended Stay America Suites Reno South Meadows are listed below.

Pets allowed
Service animals are exempt from fees/restrictions
Service animals are allowed
Maximum number of pets per room 2

Additional Hotel Details
Professional property host/manager
Shield between guests and staff in main contact areas
No cribs (infant beds) available
Property confirms they are implementing guest safety measures
No rollaway/extra beds available
Social distancing measures are in place
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property confirms they are implementing enhanced cleaning measures
Staff wears personal protective equipment
Essential workers only - NO
Masks are compulsory at the property

Extended Stay America Suites Reno South Meadows Hotel Amenities


Accessibility
  • Wheelchair accessible - may have limitations
  • In room accessibility
  • Wheelchair Accessible bathroom
Breakfast Services
  • Complimentary Breakfast
Fitness Services
  • Nearby fitness center - Discounted rate
General Amenities
  • Free breakfast to go
General Amenities
  • Daily
  • Housekeeping on request
General Amenities
  • Vending machine available
  • Laundry Room
  • Elevator & lift on property
Internet
  • Free internet
Lobby Level Services
  • 24/7 front desk
  • Safe deposit box at front desk
Property Features
  • Smoke free property
Restaurants & Bars
  • Coffee & tea in common areas

About Extended Stay America Hotels Brand Hotels

Extended Stay America, Inc. is a chain of hotels that caters to some parts of Canada and the United States. This hotel chain is owned by ESH Hospitality, Inc. a real estate investment company. Although the company was incorporated in 2013, it still operates the hotels under Extended Stay America.

The hotel chain’s main headquarters is located in Charlotte, North Carolina, United States, and in 2004, Extended Stay America was acquired by the Blackstone Group. After the merger, a total of 475 hotels were soon operated by Extended Stay America.

The main concept of the hotel chain is to offer apartment or lodging styled accommodations. The hotels feature free Wi-Fi, in-room kitchens, on-site guest laundry, flat screen TV, and complimentary breakfast.

Guests staying at Extended Stay America can enjoy an experience of having a home away from home. The staff at the hotels are noted for being friendly and accommodating. Plus, the hotel suites are kids and pet-friendly. In major cities, you can also find long-stay hotels run by this brand.

This hotel chain is the perfect option for those traveling for business, need a short-term relocation, looking for corporate housing, or accommodation for a weekend getaway. They offer affordable hotel rates whether for a weekly or long-term stay.

The company aims to make each travel as easy as possible by providing their clients with the best accommodation ever.

 
 

Hotel Location

  Call for unpublished prices: 855-516-1090

Nearest airport and around Extended Stay America Suites Reno South Meadows - Reno, Nevada Hotel

 
 

Distances are displayed to the nearest 0.1 mile and kilometer.

Wolf Run Golf Club - 4.9 km / 3 mi
Meadowood Mall - 5.5 km / 3.4 mi
Nevada Health Facilities Edu - 5.8 km / 3.6 mi
The Summit Reno - 5.8 km / 3.6 mi
Bartley Ranch Park - 6.1 km / 3.8 mi
Reno-Sparks Convention Center - 6.8 km / 4.3 mi
Atlantis Casino - 7.3 km / 4.5 mi
Brookside Golf Course - 8.1 km / 5.1 mi
LakeRidge Golf Course - 8.4 km / 5.2 mi
Peppermill - 8.6 km / 5.3 mi
Virginia Lake Park - 8.9 km / 5.5 mi
Rosewood Lakes Golf Course - 9.3 km / 5.8 mi
ArrowCreek Golf Course - 9.4 km / 5.9 mi
Washoe County Golf Course - 9.4 km / 5.9 mi
Truckee River - 9.8 km / 6.1 mi

The nearest airports are:
Reno Tahoe Intl. Airport (RNO) - 10.3 km / 6.4 mi
Truckee, CA (TKF-Truckee Tahoe) - 67.9 km / 42.2 mi

The preferred airport for Extended Stay America Suites Reno South Meadows is Reno Tahoe Intl. Airport (RNO).

 
 

Group Hotel Rates(9+ Rooms)

Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events.

We have lowest special group rates and discounts for any type or group size.

 
 

Traveler Sentiments

  Call for specials: 855-516-1090

Verified Guest Reviews for Reno, Nevada Hotels

 
 

Helpful Info & FAQs

Can you get free breakfast at this hotel?

Yes, complimentary breakfast is offered to guests staying at the Extended Stay America Suites Reno South Meadows, Reno hotel. A good choice among Reno hotels with free breakfast.

What is the check-in policy?

The checking times for Extended Stay America Suites Reno South Meadows are between 3:00 PM and midnight. The minimum age to check-in is 18.

What is the check-out time?

This Extended Stay America Suites Reno South Meadows's check-out time is 11:00 AM.

What brand is Extended Stay America Suites Reno South Meadows?

Extended Stay America Suites Reno South Meadows is a part of Extended Stay America Hotels.

What is the street address for Extended Stay America Suites Reno South Meadows?

The address for Extended Stay America Suites Reno South Meadows is 9795 Gateway Dr, Reno, Nevada 89521

What is the price for tonight?

Based on recent averages, the price for tonight can start at 109.

What is the nightly room rate for this weekend?

Based on recent averages, the room rate for this weekend can be as low as 109 per night.

How many guest rooms are at Extended Stay America Suites Reno South Meadows?

The Extended Stay America Suites Reno South Meadows has a total of 104 guest rooms.

How many floors does the Extended Stay America Suites Reno South Meadows have?

This Reno hotel has 3 floors.

What is the hotel theme?

Travelers find this hotel Pet Friendly.

Recommended landmarks, attractions or things to do around EXTENDED STAY AMERICA SUITES RENO SOUTH MEADOWS?

EXTENDED STAY AMERICA SUITES RENO SOUTH MEADOWS is within minutes from Wolf Run Golf Club - 4.9 km / 3 mi , Meadowood Mall - 5.5 km / 3.4 mi and Nevada Health Facilities Edu - 5.8 km / 3.6 mi

Which the best airport near EXTENDED STAY AMERICA SUITES RENO SOUTH MEADOWS?

The preferred airport for Extended Stay America Suites Reno South Meadows is Reno Tahoe Intl. Airport (RNO). The airport is conveniently located when visiting this Reno hotel.

 
 

Additional Hotel Reviews

  Phone exclusive rates: Call 855-516-1090

Extended Stay America Suites Reno South Meadows Reviews Summary

UserMichael
8/10
 
Very Good
Very good

Pros: Parking easy and was clean
Cons: No ice machine and the front desk was often unmanned. Pricey
UserLasater-banks
8/10
 
Very Good
Very good

UserFarley
6/10
 
Pleasant
Pleasant

UserEdward
10/10
 
Exceptional
Exceptional

UserColleen
5/10
 
Fair
I will not be back...

Pros: Great location and easy to find . Nice and quiet
Cons: Whomever so called clean my room never vacuumed, swept or mop the floors. The carpet outside my room was dirty and inside my room was so dirty I laid towels all over the floor so I didn’t get dirt or hair in bed with me from whomever was in the room before me. Nothing was dusted and the mirror in bathroom had water splatter and toothpaste all over it
UserEdgar
10/10
 
Exceptional
Exceptional

Pros: Excelente
UserR4lfsantoro1
5/10
 
Fair
Extended Stay Fiasco

Pros: The property, room and location were nice. Very comfortable large room with tub, kitchen and nice decor. Free continental breakfast too The swing shift front desk employee RUDY was excellent! He should manage the property. Props to him!
Cons: The hotel manager was extremely rude and did not train the day shift properly. We were harassed and treated very poorly after asking about a one hour late stay and given no answer. I will never stay there as long as she manages. Horrible people skills and threatening behavior. She needs to be replaced.
UserCampbell
7/10
 
Good
Good

UserAndrea
10/10
 
Exceptional
Exceptional

UserAnonymous
1/10
 
Very Poor
While it’s understandable that the...

Pros: The property is in an areas with lots of new business & doesn’t feel like the “outskirts” of Reno.
Cons: The rooms were basic which is fine, reeked of marijuana. The Managment is atrocious. While getting ready to check out & using a blow dryer brought from home ( since one is not provided in the room) the smoke alarm went off & continued going off despite airing out the room & discontinuing the use of the blow dryer. The manager came to our room & was completely rude & unhelpful even accusing us of smoking weed, which was not only insulting but a baseless accusation as it was clear that there was no “smoke” in the room. She provided no help, she provided no resource & instead only falsely accused us of being the source of a major issue in her hotel.
UserJacqueline
10/10
 
Exceptional
Exceptional

UserHeidi
9/10
 
Wonderful
Disappointed at first but left...

Pros: I had an issue with the room not being fully ready for me. In reporting it, I encountered an employee with attitude and zero empathy. But the rest of the staff came to the rescue and made me feel cared for and understood. They showed me what good customer service is about by making things right. I will definitely return.
Cons: The door to the room was propped open when I arrived. I thought that was weird. There was evidence of someone having been inside before me but after the daily cleaning. Please keep the doors shut and locked before customer checkin for visitors’ safety.
UserLaura
10/10
 
Exceptional
Exceptional

Pros: Very courteous and accommodating front desk staff.
Cons: Breakfast
UserTherealdeal2020
4/10
 
Disappointing
Disappointing

UserKellie
7/10
 
Good
Relaxing in Reno

Pros: The staff was nice, We got the handicapped accessible room we reserved. There was coffee and a breakfast snack available every morning. They give you extra pillows, blankets, or towels if needed. It had a kitchenette, TV, & wifi, and if you needed kitchen things, they would provide them, (We did not need any.) They had a laundry room and vending machines with food snacks and beverages. The had the luggage transport carts.
Cons: Our room was not yet ready after the check in time of 3pm. We had to wait while they got someone to finish cleaning it up. The floors must be thin because the people above us sounded like heavy footed buffalo parading around their room. No ice machine.
UserKellie
7/10
 
Good
Relaxing in Reno

Pros: The staff was nice, We got the handicapped accessible room we reserved. There was coffee and a breakfast snack available every morning. They give you extra pillows, blankets, or towels if needed. It had a kitchenette, TV, & wifi, and if you needed kitchen things, they would provide them, (We did not need any.) They had a laundry room and vending machines with food snacks and beverages. The had the luggage transport carts.
Cons: Our room was not yet ready after the check in time of 3pm. We had to wait while they got someone to finish cleaning it up. The floors must be thin because the people above us sounded like heavy footed buffalo parading around their room. No ice machine.
UserBella
9/10
 
Wonderful
Exceptional

UserBella
9/10
 
Wonderful
Superb

UserStanlee
8/10
 
Very Good
Very good

UserDawn
7/10
 
Good
Good

 
Hotel Location & Nearby Attractions

With a stay at Extended Stay America Suites Reno South Meadows in Reno (Reno/Tahoe Airport), you'll be a 5-minute drive from Meadowood Mall and 5 minutes from Nevada Health Facilities Edu. This hotel is 5.3 mi (8.6 km) from Peppermill and 7.3 mi (11.7 km) from Grand Sierra Resort Casino.

Popular Hotel Amenities and Features

Make use of convenient amenities such as complimentary wireless Internet access, discounted use of a nearby fitness facility, and a vending machine.

Business, Other Amenities

Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk.

Restaurants, Bars, Lounge & Dining options

A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.

Hotel Accommodations and Guest Rooms

Make yourself at home in one of the 104 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as microwaves and coffee/tea makers.

Pet Policy for Extended Stay America Suites Reno South Meadows
If you are thinking of bringing your pet (dog or cat) and want to know if pets are allowed at Extended Stay America Suites Reno South Meadows, please read the hotel pet policy. Sometimes the hotel may charge pet fees or have weight limit on pets. The pet policies of Extended Stay America Suites Reno South Meadows are listed below.

Pets allowed
Service animals are exempt from fees/restrictions
Service animals are allowed
Maximum number of pets per room 2

Additional Hotel Details
Professional property host/manager
Shield between guests and staff in main contact areas
No cribs (infant beds) available
Property confirms they are implementing guest safety measures
No rollaway/extra beds available
Social distancing measures are in place
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property confirms they are implementing enhanced cleaning measures
Staff wears personal protective equipment
Essential workers only - NO
Masks are compulsory at the property

Extended Stay America Suites Reno South Meadows Hotel Amenities

Accessibility
  • Wheelchair accessible - may have limitations
  • In room accessibility
  • Wheelchair Accessible bathroom
Breakfast Services
  • Complimentary Breakfast
Fitness Services
  • Nearby fitness center - Discounted rate
General Amenities
  • Free breakfast to go
General Amenities
  • Daily
  • Housekeeping on request
General Amenities
  • Vending machine available
  • Laundry Room
  • Elevator & lift on property
Internet
  • Free internet
Lobby Level Services
  • 24/7 front desk
  • Safe deposit box at front desk
Property Features
  • Smoke free property
Restaurants & Bars
  • Coffee & tea in common areas

About Extended Stay America Hotels Brand Hotels

Extended Stay America, Inc. is a chain of hotels that caters to some parts of Canada and the United States. This hotel chain is owned by ESH Hospitality, Inc. a real estate investment company. Although the company was incorporated in 2013, it still operates the hotels under Extended Stay America.

The hotel chain’s main headquarters is located in Charlotte, North Carolina, United States, and in 2004, Extended Stay America was acquired by the Blackstone Group. After the merger, a total of 475 hotels were soon operated by Extended Stay America.

The main concept of the hotel chain is to offer apartment or lodging styled accommodations. The hotels feature free Wi-Fi, in-room kitchens, on-site guest laundry, flat screen TV, and complimentary breakfast.

Guests staying at Extended Stay America can enjoy an experience of having a home away from home. The staff at the hotels are noted for being friendly and accommodating. Plus, the hotel suites are kids and pet-friendly. In major cities, you can also find long-stay hotels run by this brand.

This hotel chain is the perfect option for those traveling for business, need a short-term relocation, looking for corporate housing, or accommodation for a weekend getaway. They offer affordable hotel rates whether for a weekly or long-term stay.

The company aims to make each travel as easy as possible by providing their clients with the best accommodation ever.

Distances are displayed to the nearest 0.1 mile and kilometer.

Wolf Run Golf Club - 4.9 km / 3 mi
Meadowood Mall - 5.5 km / 3.4 mi
Nevada Health Facilities Edu - 5.8 km / 3.6 mi
The Summit Reno - 5.8 km / 3.6 mi
Bartley Ranch Park - 6.1 km / 3.8 mi
Reno-Sparks Convention Center - 6.8 km / 4.3 mi
Atlantis Casino - 7.3 km / 4.5 mi
Brookside Golf Course - 8.1 km / 5.1 mi
LakeRidge Golf Course - 8.4 km / 5.2 mi
Peppermill - 8.6 km / 5.3 mi
Virginia Lake Park - 8.9 km / 5.5 mi
Rosewood Lakes Golf Course - 9.3 km / 5.8 mi
ArrowCreek Golf Course - 9.4 km / 5.9 mi
Washoe County Golf Course - 9.4 km / 5.9 mi
Truckee River - 9.8 km / 6.1 mi

The nearest airports are:
Reno Tahoe Intl. Airport (RNO) - 10.3 km / 6.4 mi
Truckee, CA (TKF-Truckee Tahoe) - 67.9 km / 42.2 mi

The preferred airport for Extended Stay America Suites Reno South Meadows is Reno Tahoe Intl. Airport (RNO).

User
Michael
 
8/10
Very Good
Very good

Pros: Parking easy and was clean
Cons: No ice machine and the front desk was often unmanned. Pricey
User
Lasater-banks
 
8/10
Very Good
Very good

User
Farley
 
6/10
Pleasant
Pleasant

User
Edward
 
10/10
Exceptional
Exceptional

User
Colleen
 
5/10
Fair
I will not be back...

Pros: Great location and easy to find . Nice and quiet
Cons: Whomever so called clean my room never vacuumed, swept or mop the floors. The carpet outside my room was dirty and inside my room was so dirty I laid towels all over the floor so I didn’t get dirt or hair in bed with me from whomever was in the room before me. Nothing was dusted and the mirror in bathroom had water splatter and toothpaste all over it
User
Edgar
 
10/10
Exceptional
Exceptional

Pros: Excelente
User
R4lfsantoro1
 
5/10
Fair
Extended Stay Fiasco

Pros: The property, room and location were nice. Very comfortable large room with tub, kitchen and nice decor. Free continental breakfast too The swing shift front desk employee RUDY was excellent! He should manage the property. Props to him!
Cons: The hotel manager was extremely rude and did not train the day shift properly. We were harassed and treated very poorly after asking about a one hour late stay and given no answer. I will never stay there as long as she manages. Horrible people skills and threatening behavior. She needs to be replaced.
User
Campbell
 
7/10
Good
Good

User
Andrea
 
10/10
Exceptional
Exceptional

User
Anonymous
 
1/10
Very Poor
While it’s understandable that the...

Pros: The property is in an areas with lots of new business & doesn’t feel like the “outskirts” of Reno.
Cons: The rooms were basic which is fine, reeked of marijuana. The Managment is atrocious. While getting ready to check out & using a blow dryer brought from home ( since one is not provided in the room) the smoke alarm went off & continued going off despite airing out the room & discontinuing the use of the blow dryer. The manager came to our room & was completely rude & unhelpful even accusing us of smoking weed, which was not only insulting but a baseless accusation as it was clear that there was no “smoke” in the room. She provided no help, she provided no resource & instead only falsely accused us of being the source of a major issue in her hotel.
User
Jacqueline
 
10/10
Exceptional
Exceptional

User
Heidi
 
9/10
Wonderful
Disappointed at first but left...

Pros: I had an issue with the room not being fully ready for me. In reporting it, I encountered an employee with attitude and zero empathy. But the rest of the staff came to the rescue and made me feel cared for and understood. They showed me what good customer service is about by making things right. I will definitely return.
Cons: The door to the room was propped open when I arrived. I thought that was weird. There was evidence of someone having been inside before me but after the daily cleaning. Please keep the doors shut and locked before customer checkin for visitors’ safety.
User
Laura
 
10/10
Exceptional
Exceptional

Pros: Very courteous and accommodating front desk staff.
Cons: Breakfast
User
Therealdeal2020
 
4/10
Disappointing
Disappointing

User
Kellie
 
7/10
Good
Relaxing in Reno

Pros: The staff was nice, We got the handicapped accessible room we reserved. There was coffee and a breakfast snack available every morning. They give you extra pillows, blankets, or towels if needed. It had a kitchenette, TV, & wifi, and if you needed kitchen things, they would provide them, (We did not need any.) They had a laundry room and vending machines with food snacks and beverages. The had the luggage transport carts.
Cons: Our room was not yet ready after the check in time of 3pm. We had to wait while they got someone to finish cleaning it up. The floors must be thin because the people above us sounded like heavy footed buffalo parading around their room. No ice machine.
User
Kellie
 
7/10
Good
Relaxing in Reno

Pros: The staff was nice, We got the handicapped accessible room we reserved. There was coffee and a breakfast snack available every morning. They give you extra pillows, blankets, or towels if needed. It had a kitchenette, TV, & wifi, and if you needed kitchen things, they would provide them, (We did not need any.) They had a laundry room and vending machines with food snacks and beverages. The had the luggage transport carts.
Cons: Our room was not yet ready after the check in time of 3pm. We had to wait while they got someone to finish cleaning it up. The floors must be thin because the people above us sounded like heavy footed buffalo parading around their room. No ice machine.
User
Bella
 
9/10
Wonderful
Exceptional

User
Bella
 
9/10
Wonderful
Superb

User
Stanlee
 
8/10
Very Good
Very good

User
Dawn
 
7/10
Good
Good